SP
Suretha P
Active since Jan 2016
7
Reviews
0
Industries
Reviews
7 reviews13 months ago
Failure to monitor cameras
We installed cameras at a business complex for Seek to monitor. About 6 months later, we had an incident. I had to inform Seek about the incident, turns out nobody was monitoring the camera, they did not realise the power had been cut somewhere in the past. I spent about 2 weeks trying to organise a meeting and to get facts from them. The feedback was very dissapointing, they refuse to take any responsibility or offer me a refund on the expensive cameras that were installed, but probably never monitored. They promised to do an investigation, but I never heard from them again. They only kept sending me invoices to pay for the service (that they don't deliver).
0 replies
95 months ago
Bad service from start to finish
I had my car serviced at Mccarthy Volkswagen Menlyn - what a bad experience. From phoning to make an appointment (I was on the line 8 minutes before I could speak to a person), to only receiving my car at 17:00 (I was told it should be finished by 13:00). I had a few extra questions which Inno and Mercy struggled all day to find answers to and in the end could not really help me. They forgot to print the quote for extra work recommended for me, but promised to email it. I phoned the next day, spoke to Luke (their manager), who promised to forward it asap. Another day has passed, and still no quote. They even made a mistake in my service book with the kilos for the next service (wrote 90 000 instead of 80 000). What a disappointment, this was my first contact with Volkswagen, having recently bought my first Caravelle. Seems like it might have been a mistake...
53 replies
96 months ago
Keep your benefits and rather give us SERVICE!
My two kids have MegaU accounts and receive "benefits" monthly - e.g. McDonalds vouchers. I have been struggling since March to try and use these vouchers. Firstly the attendands at McDonalds don't know how to use them, so you spend 15 minutes waiting for them to figure it out. Neither of the March vouchers worked. I had to pay for the meals. Upon phoning ABSA, they sent me new vouchers in April, one of which worked and the other AGAIN did not work. I have been trying since then to follow up, only to get told the matter is being investigated or escalated or something similar each time. Now I received an email from someone clearly new to my story, starting in March and asking why the vouchers were never used. What a waste of time, please stop giving us "benefits" that waste our time and rather focus on giving us service, that is the only thing a bank really sells - customer service!!
53 replies
102 months ago
Promised 3 months' free fibre subscription - no delivery
We installed fibre to our home for internet. The deal stated you will get 3 months subscription free. An email from Vodacom went out to say there was a problem with the billing, they started immediately, but it will be rectified. I have been struggling for almost 6 months now to try and get the 3 months credit, to no avail. They are now not aware of the deal or the email they sent.
315 replies
117 months ago
Unable to email statements
<p>For the past 2 years I have been trying to get ABSA to email me my monthly statements. I have 28 different accounts with them for the different businesses, body corporates, trusts, etc that I manage. Their excuses for being unable to email me statements include my email server rejecting the messages, when they were in fact using the wrong email address. This they discovered after about 1.5 years of me phoning every month to try and get it solved.</p> <p>The latest excuse is that they are unable to email statements of a Body Corporate account, since it does not have a business registration number. Hence they cannot assist me any further. I can receive statements via post or continue to request an electronic statement every month, for every account, at my own time and cost. Surely this is a basic service a bank should deliver?? And surely I am not the first person to open an account for a body corporate at ABSA? </p> <p>Their internal system issues should not be spiraled down to the client? And what happened to client service?? There was no ownership taken of this problem, even though I have escalated it many times in the 2 years. And I am still left without a solution.</p> <p> </p>
53 replies
123 months ago
8ta Service Provision Failure
I use 8ta 3G internet at home to run my business. I've had it for five years. Since the 6th of March I have no coverage any more, thus I have no internet. This is a big problem to my business. I have phoned Telkom numerous times to report the problem. The call centre informed me that it has been passed on to David and they can do nothing more. I am not allowed to speak to David directly. He phoned me on the 11th of March and promised that someone will come out on the 14th to investigate the problem, but that did not happen. <br> <br> It's been almost 2 weeks that I am left without network coverage and I am frustrated because there is no urgency or desire to help from Telkom's side. The case number is 183 810 48.<br> <br> I have a similar problem where I requested unrestricted APN on the 11the of February 2016. I phoned more than 8 times between 11 and 22 Feb, was given a case number of 178 280 92 and told I should wait 48 hours each time. Until today (17 March) nobody has phoned me back regarding this case. <br> <br> My only option is to cancel my 8ta contract and move to a more reliable service provider.
75 replies
125 months ago
Disappointing experience
Smities Pools built a pool for us. Very bad experience, poor quality work, 6 week project ended up taking over 4 months. Poor project management or planning lead to numerous mistakes and problems.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
5 (71.42857142857143%)