RE
Rudy E
Active since Jan 2016
16
Reviews
0
Industries
Reviews
16 reviews47 months ago
Great service from Weelee
Vehicle was loaded, good response from bidders and sold. Great platform and value for money on getting the best price for your vehicle. It was my second time using this platform and both times exceeded my expectations. Thank you Weelee.
134 replies
53 months ago
Bad quality and service from Homego furniture
I am now at ends witt with tgis company. My recliner lever has briken "again" and its been weeks since I reported this issue. Every time the reply is " the factory is on it and will get back to you" ??? It is so frustrating when one buys a set priced ive R22000 and you get a lounge suite that is of poor quality. I will also be going to the consumer ombud again with this matter. I need this company to take their set back and give me a full refund.
53 replies
56 months ago
Bad after-service from Home-go furniture
Hi, after purchasing a lounge suite for over R22 000.00 at this company, I was disappointed from the outset. I bought a set with a swivel 1 seat couch and they brought me a solid 1 seat couch. There was also damage to the 2 seat and 3 seat couches. After waiting for a few weeks, they brought a new set completely. This all happened from 5 January this year. They promised me the warrantees etc and now after 7 months, the one lever of the recliner broke. It has now bee 2 weeks since I have requested from them to come and repair the lever and they keep on having stories of no drivers available and they are waiting for the warehouse manager and they will get back to me.......alas - no luck. They have a what's-app number that you complain on, but they take a couple of days to read and reply to you. This is very poor service from them and they do not care about their customers. Once you paid, you are forgotten. I paid the set in cash. If I had known the quality of the after service, I would not have bought at this company. I urge all people to think twice before buying something from this furniture group.
53 replies
58 months ago
Exchange fee penalties at Vacation clubs
I wish to express my frustration and anger wrt TVG (in conjunction with Holiday club) timeshare, wrt the penalties being levied as a result of adjusted lockdown levels. I have been a longstanding member and fractional owner at TVG, who also rents out holiday accommodation through other clubs. We booked a week away at Sanbonani in Hazyview for the week of 2 - 9 July at an exchange fee of R1 674.00 which was paid immediately to my TVG club after the booking was confirmed. On Sunday, 27 June 2021, our President, Mr. Cyril Ramaphosa imposed lockdown level 4 regulations as a result of a rise of COVID 19 cases (especially in Gauteng). One of the rulings made was that no travel between provinces were allowed and that, should you be caught, it would be a criminal offence which is linked to arrest and jail time. As a result of this, we were forced to cancel the booking at Sanbonani, through TVG (in conjunction with Holiday Club), where the points were used. It was not of our doing, as we just could not go anymore due to the new lockdown ruling. According to TVG (Holiday Club), the terms and conditions of the Holiday Club is that, should there be a cancellation, a penalty fee of R1 097.00 be payable and that the points utilized for that week be returned to me as the owner of the timeshare (which I appreciate). My problem though is that the cancellation fee charged to me as a result of something which I had no control over. I am now being penalized in monetary form because I was forced to cancel my accommodation to stay within the Law of South Africa. In a time where it is financially tough for every household in SA, to still be robbed of hard earned money by companies filling their pockets, is unforgivable. We, the poor people, who try and go away for a well earned break, support and help these companies to also pay their staff and dues. It breaks my hart that they have to blatantly steal one's money. It is therefor my opinion that, in a case like Covid lockdown adjusted levels, these cancellation penalties be refunded in full to the consumer and that those entities adjust their terms and conditions of their policies to accommodate the newest pandemic (COVID 19) and the effect it has on the South Africa as a whole, but also on us, the poor willing consumer, who always have to bear the grunt of companies and their plight to milk the consumer for every cent they have. I have been charged more than 60% of the fee I paid as a penalty and this to me is unacceptable as I had no joy of going away. I just have to part with my money and get over it. Its like walking up to someone and stealing his wallet full of money, saying; "oh, sorry, I am taking your money and there is nothing you can do about it"!!!!!!!
0 replies
60 months ago
No data allocation as per contract taken through MTN
Here I go again..... I extended one of my contracts and opted to take a data package/sim only option for 40g daytime and 80g night data in April 2020 which was advertised at R299.00 per month. From the start I have had issues with this package as the info placed on my invoice and the data allocated to the package is not what it needs to be. I have now asked MTN to send me proof of the allocations made since April 2020 and proof on what data has been used since then. I have reason to believe that MTN has been ripping me off with the price I am paying and the data placed on my contract. I have asked them for assistance since 28 April 2020 and have had no positive feedback on what is happening to this issue. I have logged numerous complaints and have received a few references, but up to date no feedback or a positive answer in this regard. Please help - I have all the relevant info on email. I feel I am paying for less than what I have signed up for and that MTN is ripping me off. Until such time that they can prove to me that they have allocated the allotted data and that I have used same, I will believe that MTN is stealing my money on a monthly basis. They are quick to block your number when you don't pay, but when they have to give you feedback, they can take all the time in the world. I am at the point of taking the matter to the consumer council and the telecoms ombud.
0 replies
70 months ago
MTN CONTRACTS
I upgraded in April 2020 on the number 0832826911 via online upgrade method. The contract I requested was as per the attached pic (120 Gb for 24 months at R299.00 per month). Upon receiving my invoice for April, the said contract was charged at R548.45, but not all the data was received as per the contract. The invoice just showed a MTNCHOICE 10gb SUBS FEE??? In May 2020, I received the new invoice again stating a MTNCHOICE 10gb SUBS FEE of R468.70 & R8.21 cli, but that the account was then discounted with (R208.69) + (R139.13) + (R8.21) and again I was not sure what data was given to me??? In June 2020, I received the new invoice again stating a MTNCHOICE 10gb SUBS FEE of R468.70 & R8.21 cli, but that the account was then discounted with (R208.69) + (R107.71) + (R8.21) and then only saw that the data given on the sim card was 20GB recurring, 29.90GB promotional data and 10GB Night Express data. (See screenshot attached). In essence, it seems that the contract that I applied for is not being applied and that I am not getting what I asked for. I need this to be resolved asap ??? should I not get any feedback by Tuesday, 23 June 2020, I will fwd this matter to Hello Peter for resolution. Your call-centre also takes too long to assist in matters like this. I was on the phone for 30 minutes trying to resolve same when the line actually cut and I lost all communication with the lady I spoke to. Your 135 number takes 2 minutes to advise that if you are a Unisa student that you can apply for data etc ??? this is ridiculous, I want my query to be resolved and not list for all of that time what I can get if I am a student or not. Make the option clear ??? If you are a student, press x nr to get the info, if you have other queries press x for assistance??????.. MTN is really making me fed-up with their customer service??????..I have 3 contracts with MTN and think I need to cancel same???
0 replies
71 months ago
SAFRICOM - POOR CONTRACTUAL COMMUNICATION FOR STUDENTS OF NWU
Safricom contract stipulations are not being adhered to wrt cancellations of the services: - My son has not been to university for 3 months with the COVID-19 lockdown, yet he is still paying every month for a service not being utilized. He opted to cancel the contract as they will not be using it any further this year, and is now been victimised to pay R2500 for this cancellation. Upon enquiring from Safricom, they told my son to pay R2500 for them to remove the device, but this amt is not stipulated on the contract signed. They also threatened him to place him on "Veri-Credit" as a bad payer. This is unacceptable. Upon enquiring from them, a "one line responce was received as follows: - From Safricom accounts: - "We refer to page 9, Section M, number 8" My reply to them: - Your point 8 of section M does not specify any amounts and have no bearing on the cancellation of the contract. It stipulates that the equipment belongs to you and it is covered by the “monthly” service fee (the actual amt being paid for the fibre service). I want to know where does it stipulate for you to charge R2 500.00 for the removal of the device on the contract? Please take note that the contract was signed on 4 February 2019 already and according to my calculations, it is now 16 months later. Your point 5 in section M stipulates that the contract is a 1 year contract (contradicting page 1 of the contract) and that after the 1 year period, it becomes a “month to month” contract, effectively then bringing your terms & conditions on page 1 (section A) into effect. Therefor those terms and conditions become applicable. This means that we only needs to pay R500.00 for the “move/remove fee”. Please advise if there is any way that I can send the contract to you for further clarification.
0 replies
76 months ago
Unfair holiday accommodation from TVG holiday club
Being a loyal owner and paying levies every year for about 10 years, TVG has really disappointed me this time round. They should be transparent with their offerings to clients. I want to warn prospective clients, booking through TVG, to make sure of your booking with TVG before paying the amounts charged. Early May 2019, we booked a 6 sleeper (thinking it was for 6 adults) for December holiday in Mossel Bay Golf estate, and upon arrival were told it was for 4 adults and 2 children under 12 yrs. When we requested the accommodation, the detail handed to us by TVG only stipulated the accommodation as a 6 sleeper and we accepted that. We were made to pay the full amount (R21146.00) within 24 hrs otherwise we would stand a chance of losing the allocation. We paid the amount as requested, only to find out after paying the amount, that there is limitations wrt the people on the booking. We did not query that as we had done other bookings through TVG where we were 6 adults before and we had no issues. I feel TVG is negligent in the way they do business with people and that limitations on bookings must be highlighted before any payments is requested. It place one under huge pressure to pay the amount as you don't want to lose the availability. Unfortunately TVG did not have any alternatives for us and I had paid for a 6 sleeper where only 4 of us could stay. I had to make alternative arrangements with extra costs to accommodate 2 of my adult children. TVG should be ashamed of the way they are doing business. I also feel that I have been overcharged for the stay due to the negligence of TVG.
61 replies
89 months ago
VERY BAD SERVICE
WOW MTN YOU ARE SUCH A BUNCH OF LIARS......PHONING ME AND ASSURING ME THAT MY ACCOUNT HAS BEEN SORTED, CREDIT PASSED AND THE CONTRACT AMOUNT RECTIFIED, ONLY TO FIND OUT THIS MORNING AFTER RECEIVIN MY ACCOUNT THAT, YES - NOTHING HAS BEEN DONE AND MY ACCOUNT IS STILL ON THE SAME CONTRACT AMOUNT AND NOOOOOO CREDIT HAS BEEN PASSED ON MY ACCOUNT. PLEASE GET THIS SORTED NOW!!!!!!!
105 replies
90 months ago
MTN - FALS CONTRACT RATES ADVERTISED AND CHARGED.
I UPGRADED A FEW MONTHS AGO WITH 3 X CONTRACTS. THE ONE CONTRACT WAS SIGNED AS R749.00 PM AND MTN HAS BEEN OVERCHARGING EVERY MONTH AT R790.69. A QUERY WAS LOGGED AFTER THE FIRST MONTH AND THEY SAID IT WILL BE RESOLVED AND THAT I WOULD GET AROUND R100 CREDIT BACK. THE NEXT MONTH THE ACCOUNT ARRIVED AND I WAS CREDITED WITH R18 ONLY. I TOOK IT UP WITH THE STORE (EASTGATE - SIMPHIWE) AND HE ADVISED THAT HE WILL SEND A REQUEST AGAIN. THE AMOUNT IS STILL BEING DEDUCTED INCORRECTLY AND NOTHING IS BEING DONE TO RECTIFY THIS MATTER.
210 replies
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1 (6.25%)
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2 Star
3 (18.75%)
1 Star
12 (75%)