RG
Ria G
Active since Jan 2016
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
No debt owed!
I recently changed banking details. Sequence of events, submitted written request by my new bank well in advance of debit order date, telephone call from Netstar confirming changed, debit order doesn't go off on agreed date from neither account, 1st working day after I contact Netstar in writing and telephonically, apology received and again confirmed bank account details and receive confirmation in writing from Netstar all is sorted, that same afternoon I get an sms from Hybrid Collections threatening legal action for the very same payment that was 'solved', contact Netstar again in writing get a response I'm not their client, phone again and again confirmed all in order, receive written confirmation again that problem is resolved and low and behold, 2 days later a call from Hybrid Collections threatening legal action and when the lady is informed that there is no need for her as the problem has been resolved, I get told people like me are the worst to do business with. Hybrid Collections has to learn about professionalism.
0 replies
4 months ago
Bad Service
I recently changed banking details. Sequence of events, submitted written request by my new bank well in advance of debit order date, telephone call from Netstar confirming changed, debit order doesn't go off on agreed date from neither account, 1st working day after I contact Netstar in writing and telephonically, apology received and again confirmed bank account details and receive confirmation in writing from Netstar all is sorted, that same afternoon I get an sms from Hybrid Collections threatening legal action for the very same payment that was 'solved', contact Netstar again in writing get a response I'm not their client, phone again and again confirmed all in order, receive written confirmation again that problem is resolved and low and behold, 2 days later a call from Hybrid Collections threatening legal action and when the lady is informed that there is no need for her as the problem has been resolved, I get told people like me are the worst to do business with. Netstar Customer Service is non existent and their collection agency has to learn about professionalism.
212 replies
10 months ago
Only reason for 4 st...
Only reason for 4 stars, bot cut me off
53 replies
29 months ago
********* Estate Agency
We rented a property through this agency. 1. We had to wait 3 days until we could move in and we received the property dirty. We were credited for the 3 days, but only after a fight. 2. We had no electricity the first night in the property, the prepaid meter was damaged. This problem persisted throughout our lease, agency's response, it's out of their hands. 3. We vacated, did joint outgoing inspection, we have still not received the inspection report, the 14 days allowable ito rental housing act (when damages are noted) has long since expired. 5. Emails are ignored, phone calls as well. If I was able to rate 0 stars I would.
0 replies
34 months ago
Unprofessional Conduct
My vehicle is still under 6 month warranty as per CPA. I requested in writing that the airbag light, which remains on whilst driving be repaired by an authorized dealer. Upon taking my vehicle to the dealership, I was: 1. Berated for putting my request in writing. 2. Insulted and treated with disrespect by the owner, Kyle Hutchison in the presence of a complete stranger. 3. I refused to let his in-house mechanic work on my vehicle, due to shoddy workmanship on another of our vehicles. 4. I informed him I would take it to a reputable dealership for diagnosis and repair, upon which he informed me that I would not be reimbursed. 5. At that point I left and wished him a good day. 6. I had a previous problem with the same vehicle and had to wait more than a month for an aftermarket part, due to the owner's refusal to use a genuine part. 7. The first vehicle purchased had a problem within a day and I had to return it for a replacement vehicle.
0 replies
34 months ago
Worst Service Provider
I have logged a ticket (one of many) that have gone unresolved, VOX21660244, with regards to your ******* cancelation of one of my products, TP-Link Wi-Fi extender, this account is NOT in arrears. I have all proof of payments on hand, and all the correspondence I have sent to you since the start of the worst experience I have ever had with a service provider. I requested a cancelation of the fibre line, with 30 days’ notice given, it ended 01/07/2023, and this cancelation was purely due to your absolute horrifying service, you don’t respond to emails, except automatic replies, when I call I hold on for at least 30 minutes only to be told I must pay, what happened to LISTENING to your client’s complaint????? No wonder you have a 2.6 rating on google reviews. My fibre was a month-to-month contract, and NO installation was done, again I have all relevant proof in writing. Your call centre agent assured me more than once that if I take a month-to-month contract and no installation is required, there is NO cancelation fee, (I have screenshots of the conversation on WhatsApp) as your router is free to use. Your router was returned via courier to The Atrium, 430 Peter Makgoba Ridge, Essenwood, waybill number: XG8ZQB, and will be delivered today. The router is in 100% working order and in its original packaging, it was used for 1 month, as I cancelled and reverted to my previous service provider. You keep sending me the same thing over and over, a copy of your quote/contract, however you fail to realise that some consumers have some knowledge of their rights, and even if I signed a contract, which I did not, if it falls outside of the applicable laws of the country, it CANNOT be enforced. No matter how many lawyers/legal departments you find to try intimidate me. I will NOT pay a fee that ******* to be charged in the first instance, and should you force me with your ************ tactics to instruct my attorney to meet you in court, I will apply for a cost order against you. This matter has gone beyond the money you *******ly claim, but it is now a matter of principle, big corporates thinking they can bully consumers into agreeing with their nonsense, only to avoid more costs and ITC listings. You can list me on ITC and even obtain a judgement, I really don’t care, as I am sequestrated none of those threats mean a thing to me. I am willing to try one more time to get this matter resolved, please can a manager phone me, and if that manager is Melissa Neer, please note I will end the call immediately, I refuse to deal with rude obnoxious people. A copy of this will be forwarded to ICASA, as I have already lodged a complaint of which you have received the reference number. My next port of call in the Consumer Commission and National Credit Regulator. This email in it’s entirety will also be posted on Hello Peter, Google Reviews, your Facebook review page as well as Instagram.
120 replies
46 months ago
Fraudulent debit
An unauthorized amount was deducted from my account today. I am reporting your company for fraud. My contract ended more than a month ago, you have no authority to debit my account, expect payment for fraudulent invoices and then you try to tell me I received a voucher, which I did not.
134 replies
50 months ago
Excellent service - Woodford car hire
I have been a client for over a year, leasing a vehicle from Why Buy Cars. The service has been consistently excellent. Thank you Woodford for always making my experience enjoyable and for providing tip notch vehicles and service!
53 replies
88 months ago
Cell c has zero service!
I had a contract which was canceled upon expiry. All outstanding moneys have been paid. I have proof of all correspondence and payment as well as confirmation of cancelation. Yet my credit profile shows an arrear amount. Upon contacting them 2 weeks ago when I became aware of this, I have not received any resolution despite promises that I would be contacted within 2 business days. When I try phone, I have to hang on for 15 minutes plus without anyone answering the phone. Contacted them on social media and they still don't give a damn about fixing their mistakes. Cell c will never see my business again.
315 replies
124 months ago
CHARGES ARE RIDICULOUS
Firstly i get a phone call from Jeandre, which threatening and rude from the word go. Then when i get my attorneys to contact them and i see the charges they are charging me, i am appalled there is a law against this called in duplum....maybe you are not as ethical as you claim to be.<br> Under the National Credit Act, the in duplum principle has been made part of the Act, and the new in duplum is much stricter. Now when a consumer defaults, the consumer may not be charged more than double the balance at the time of the default.
75 replies
Review Distribution
5 Star
1 (10%)
4 Star
2 (20%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
6 (60%)