KP
kemasha P
Active since Jan 2016
6
Reviews
0
Industries
Reviews
6 reviews6 months ago
Great customer service
I was very impressed with how quick and efficient the process to sign-up was. Shane Leonard did an amazing job answering all my questions and explaining everything clearly. Amazing service!
53 replies
49 months ago
Construction and Noise
Awful hotel, they did not advise that they were under going construction. When I tried requesting a room further away from the noise, they wanted to charge me an additional R250 per night - I booked 3 rooms - this would cost me close to R2000 more to get away from the noise they've inflicted on me! Also their "courtyard" rooms face the stairwell and construction site. I would advise against staying here there are better hotels in this price range. In addition, my room was not cleaned properly
0 replies
50 months ago
Online application fraud!
MTN's online application capability has allowed fraudsters to take-up 5 cellphone contracts on my name - at a time where online identity theft is so common they should do more to protect their current customers and potential customers. If this could happen to me, and I am not even an existing customer- imagine the safety of their current customers! At no point did MTNs fraud flag the activity as abnormal, they allowed the fraudsters to take up the contracts throughout the entire month of January and Feb without thinking anything of it.. when I queried how it was approved, because I dont have the financial capacity to pay for this.. they didnt know?!?! But they allowed someone to steal my identity and "verified it".. You can't even trust a big telecom company to do their due diligence correctly!
0 replies
59 months ago
WORST SERVICE PROVIDER
The problems are endless with Afrihost and they refuse to offer any assistance! my connectivity has been dropping for months, I am lucky if i have uninterrupted connectivity in a day. When i tried to resolve, I was told to tell all my neighbours to change their router channel.. and when I eventually cancelled my subscription on the App, they didn't even tell me the full requirements (I am sure i am not the first person to change ISPs but apparently they didn't know there was a process)... DO NOT USE AFRIHOST!
0 replies
107 months ago
Overcharged for flights due to technical error on Kulula.com site
<p>experienced a technical error when trying to pay via credit card - call the call centre immediately and am told to refresh, open up other searches etc (which would cause the flight prices to increase anyway).. none of which works. Then have to pay through the call centre for the same flights but at R622 more!!! i fail to understand how i should be charged more when your channels do not work properly - i would have paid less had your site been fully operational. i was also not given the option to save the flight (which the call centre agent agreed should have been available). So the site problems (a channel problem) is at my cost - i fail to understand how this happened. During this entire process i also sent screenshots of the prices and error etc - i should be given the difference back due to the error being a channel problem and not due to me!</p>
56 replies
124 months ago
Disrespectful and forceful Sales Agents
On the 27th January a sales team entered our private premises in Paarl (factory). They informed the security guard that they were on site to see another client of theirs based in a different building (but share a common parking space). Their client advised us that there was no appointment made prior to their arrival, they just arrived at his place of work without authority. Once their meeting was over, they entered our factory. The receptionist was not at the front desk so the unattended sales agents proceeded to walk upstairs and opened the doors of closed offices. Once we found out that they were going through our offices we asked what they were doing and they told us they are here to sell us products. We are not interested in these products. This is a place of work - make an appointment. We gave them our details to book an appointment but they told us that they don't make appointments. The lady was rude and disrespectful. THIS IS OUR WORKING HOURS, in a factory that means PRODUCTION.. we don't have time to switch off our machines so you can address our staff when you want! Speak to the General manager first and discuss the products and if it is even applicable to our staff..
75 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)