CM
Coastlands Musgrave Hotel
Unclaimed Business
CM
Coastlands Musgrave Hotel
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Coastlands Musgrave Hotel
Coastlands Musgrave Hotel has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Coastlands Musgrave Hotel across 22 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Precious M
1 reviews | Active since Jan 2020
6 Nov 2025, 10:19
Security Negligence and Poor Assistance at Coastlands Hotel Musgrave, Durban
Security Negligence and Poor Assistance at Coastlands Hotel Musgrave, Durban I recently attended the PRIS event at Coastlands Hotel Musgrave and was very disappointed with the lack of proper security. When I arrived in the morning, I was directed by a security guard to park in the designated parking area. I even asked if they monitor the vehicles, since many cars were coming in and out for the event. The guard confidently said yes. However, after helping with parking, the security staff disappeared completely and no one stayed behind to supervise or monitor the cars. After the event, while I was getting ready to leave, a white man driving a Mercedes-Benz bumped into my hired vehicle and simply drove off without saying a word. I was told the hotel cameras were working and that management would look into it, but nothing was done. When the head of security finally arrived, he only seemed concerned about me filling out a report for his own records and not about what actually happened or how I was affected. Now I’m being left to deal with the damage to a hired vehicle that the hotel’s security could have easily prevented. This experience has been extremely frustrating and disappointing. The hotel might welcome you warmly at the reception, but once you park your car, you’re on your own. If you’re attending an event or staying overnight, think twice before trusting that your vehicle at this hotel.
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Precious M
1 reviews | Active since Jan 2020
6 Nov 2025, 10:19
Security Negligence and Poor Assistance at Coastlands Hotel Musgrave, Durban
Security Negligence and Poor Assistance at Coastlands Hotel Musgrave, Durban I recently attended the PRIS event at Coastlands Hotel Musgrave and was very disappointed with the lack of proper security. When I arrived in the morning, I was directed by a security guard to park in the designated parking area. I even asked if they monitor the vehicles, since many cars were coming in and out for the event. The guard confidently said yes. However, after helping with parking, the security staff disappeared completely and no one stayed behind to supervise or monitor the cars. After the event, while I was getting ready to leave, a white man driving a Mercedes-Benz bumped into my hired vehicle and simply drove off without saying a word. I was told the hotel cameras were working and that management would look into it, but nothing was done. When the head of security finally arrived, he only seemed concerned about me filling out a report for his own records and not about what actually happened or how I was affected. Now I’m being left to deal with the damage to a hired vehicle that the hotel’s security could have easily prevented. This experience has been extremely frustrating and disappointing. The hotel might welcome you warmly at the reception, but once you park your car, you’re on your own. If you’re attending an event or staying overnight, think twice before trusting that your vehicle at this hotel.
0
Replies (0)PG
PAM G
1 reviews | Active since Jan 2020
16 Jul 2024, 05:43
315 Restaurant - Bad food
315 Restaurant On Saturday 6 July my family & I booked to have a buffet lunch at the above restaurant. Its 295 per person & 150 for kids. The food was not prepared well & there wasn't a variety for people that don't eat beef. We paid so much for food we couldn't eat. We complained to the staff & they said they will notify the manager on Monday 8 July to date no one has called us. I feel the buffet is unsatisfactory & a waste of money
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PAM G
1 reviews | Active since Jan 2020
16 Jul 2024, 05:43
315 Restaurant - Bad food
315 Restaurant On Saturday 6 July my family & I booked to have a buffet lunch at the above restaurant. Its 295 per person & 150 for kids. The food was not prepared well & there wasn't a variety for people that don't eat beef. We paid so much for food we couldn't eat. We complained to the staff & they said they will notify the manager on Monday 8 July to date no one has called us. I feel the buffet is unsatisfactory & a waste of money
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NB
Nicky B
1 reviews | Active since Jan 2020
30 Jan 2024, 09:27
RESTAURANT DISAPPOINTING SERVICE AND NO VALUE FOR MONEY
We held our yearly club lunch at this establishment and were sadly disappointed. We were advised that without paying the deposit they wouldn't confirm our booking and because of this our Treasurer repeatedly asked for a invoice before the event in order to make the necessary payment and this was never sent. On the day when our guests started arriving, they refused to seat them and advised this was because the payment was not made. When our Treasurer arrived he made the payment and they allowed us to be seated. There was 3 different prices given for the buffet which made it really confusing as clearly the staff don't even know what to charge. Furthermore, they said we had to pay additional as the buffet included seafood, which on the day was only steamed fish and mussels. Very disappointing. The variety of food on the buffet and the flavour and taste was basic and did not stand out in any way. Service was not great and when we asked for butter for the rolls from the buffet staff, we were advised that there was not any, but on asking our waiter we were able to get butter. Just not value for money and sadly the service is disappointing. We spoke to the manager on the day who said he would look into our complaints and get back to us.
Helpful (0)
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Nicky B
1 reviews | Active since Jan 2020
30 Jan 2024, 09:27
RESTAURANT DISAPPOINTING SERVICE AND NO VALUE FOR MONEY
We held our yearly club lunch at this establishment and were sadly disappointed. We were advised that without paying the deposit they wouldn't confirm our booking and because of this our Treasurer repeatedly asked for a invoice before the event in order to make the necessary payment and this was never sent. On the day when our guests started arriving, they refused to seat them and advised this was because the payment was not made. When our Treasurer arrived he made the payment and they allowed us to be seated. There was 3 different prices given for the buffet which made it really confusing as clearly the staff don't even know what to charge. Furthermore, they said we had to pay additional as the buffet included seafood, which on the day was only steamed fish and mussels. Very disappointing. The variety of food on the buffet and the flavour and taste was basic and did not stand out in any way. Service was not great and when we asked for butter for the rolls from the buffet staff, we were advised that there was not any, but on asking our waiter we were able to get butter. Just not value for money and sadly the service is disappointing. We spoke to the manager on the day who said he would look into our complaints and get back to us.
0
Replies (0)DD
Dinesh D
1 reviews | Active since Jan 2020
17 Jul 2023, 20:15
Poor Food Buffet
Visiting the Coastlands Musgrave for their buffet on the 7th July 2023 second was absolutely Dismal. The food itself was so horribly prepared whilst the desserts literally got cooked under those lights. Extremely disappointed as I am still yet to receive feedback from management. Absolutely waste of time!!!
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Dinesh D
1 reviews | Active since Jan 2020
17 Jul 2023, 20:15
Poor Food Buffet
Visiting the Coastlands Musgrave for their buffet on the 7th July 2023 second was absolutely Dismal. The food itself was so horribly prepared whilst the desserts literally got cooked under those lights. Extremely disappointed as I am still yet to receive feedback from management. Absolutely waste of time!!!
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kemasha P
1 reviews | Active since Jan 2020
8 Apr 2022, 11:01
Construction and Noise
Awful hotel, they did not advise that they were under going construction. When I tried requesting a room further away from the noise, they wanted to charge me an additional R250 per night - I booked 3 rooms - this would cost me close to R2000 more to get away from the noise they've inflicted on me! Also their "courtyard" rooms face the stairwell and construction site. I would advise against staying here there are better hotels in this price range. In addition, my room was not cleaned properly
Helpful (0)
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kemasha P
1 reviews | Active since Jan 2020
8 Apr 2022, 11:01
Construction and Noise
Awful hotel, they did not advise that they were under going construction. When I tried requesting a room further away from the noise, they wanted to charge me an additional R250 per night - I booked 3 rooms - this would cost me close to R2000 more to get away from the noise they've inflicted on me! Also their "courtyard" rooms face the stairwell and construction site. I would advise against staying here there are better hotels in this price range. In addition, my room was not cleaned properly
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Replies (0)TA
Taryn A
1 reviews | Active since Jan 2020
14 Feb 2022, 10:32
Wouldn't recommend at all
Yesterday 13th February 2022 i booked at coastlands musgrave ordered lamb curry and roti which came up to R180 think i took 2 bites when i stumbled upon a whole fly in mg curry dead Management didn't seem to care they offered to give me more of their fly curry which I refused obviously didn't even get a refund so disappointed in this hotel and it's management
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Taryn A
1 reviews | Active since Jan 2020
14 Feb 2022, 10:32
Wouldn't recommend at all
Yesterday 13th February 2022 i booked at coastlands musgrave ordered lamb curry and roti which came up to R180 think i took 2 bites when i stumbled upon a whole fly in mg curry dead Management didn't seem to care they offered to give me more of their fly curry which I refused obviously didn't even get a refund so disappointed in this hotel and it's management
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Replies (0)