OV
Ormond H
Active since Feb 2016
14
Reviews
0
Industries
Reviews
14 reviews37 months ago
Disgracefull Discovery Service
Good morning. I have no other choice than to escalate this case. Today marks 24 calendar days since the incident happened. Today as I am typing this email, I STILL have no indication of where my vehicle is, what is wrong with it, when it will be fixed etc. I am outlying the timeframe for you below to see my urgency and effort I went through to try and find answers. To be honest, I didn't expect this type of service from your company. Please take the time and consider the events as below. Please note that all calls should be available from Discovery as they state all calls are recorded. I also have all email communication. If required, I am more than happy to provide them to you. On 26 February 2023, I was on my way to Venetia mine. The road is full of potholes, and I slowed down to navigate my way through the bad patch of road. I went through one of the potholes as it is impossible to miss all of them. Although I went through the pothole, it was at a slow speed. After the potholes, when I accelerated again, the car had no power and there was a whistling noise coming from the engine. I pulled over to try and see where the noise came from. I was unsuccessful in trying to establish the source where the noise was coming from. Still, I had no reception and no other choice than to drive the vehicle at a reduced speed to an area where I could possibly get reception on the network to make phone calls. Before I reached an area with reception, the vehicle had a lot of smoke coming from the exhaust. When I finally got wifi signal at the guest house where I stay, I sent my wife a whatsapp to phone discovery. 26 February 2023 - Day of incident. My wife phoned Discovery to inform them about the incident as I could not place a call myself due to no reception where I was travelling. They let us know that they are sending a tow truck from Polokwane. 20 Minutes later they let us know again that the tow truck will in fact be coming from Musina. After my vehicle was on its way to Musina, I contacted the owner/manager of the towing services to establish where my vehicle will be going. She informed me that it will stay at their premises on the 26th of February, because it was a Sunday. The vehicle will be towed to Louis Trichardt the following day.Throughout the next few days, I asked my wife to call and do follow ups for me, as I am at work and are not allowed to take my phone inside the mine. But no one could tell her yet what was going on. Only that the vehicle will be towed to Summit panel beaters in Louis Trichard. 2 March 2023 - After phoning Discovery 3 times, each time getting put through to someone else or the phone simply getting dropped in my ear, I went and left a review on hello Peter, in the hope that someone will notice my problem and assist me. Discovery replied to my Hello Peter review and advised that a dedicated member will get in touch with me shortly. 3 March 2023 - Day 5 without any response. I got an email from Neliswe informing me that my claim has been re-allocated to her. She followed up with the assessment apartment and they confirmed the assessment had been done. The assessment report was with the Assessing Manager to sign off to the claims department. Later that day, after two more attempts to contact them, I received an email from her saying "I haven’t received the assessment report as yet, once in receipt of the assessment report, we will provide you with detailed feedback" 4 March 2023 - I got an email saying they tried to phone me on my wife's number but could not reach me. I replied within 2 minutes and gave them an alternative number to reach me. Please note that apart from the first attempt to call me, up to today, I have had NO further calls from Discovery. I contacted Discovery again telephonically, and I reached Tshepo Kekane, who sounded as if he would gladly assist me. At this stage the courtesy car was due back, after explaining this to him, they extended the hire of the courtesy vehicle until 18 March 2023. Not going to expand on the courtesy vehicle issue, which was a very bad experience on its own. After speaking to Tshepo, he and I were confused as to why the vehicle would be taken to a panel beater in the first place, he sent me a consent form in order for the specialist assessment to be done on the vehicle. 7 March 2023 - I contacted Tshepo again to find out if he has any updates. He replied to my mail, saying the assessment report can take 7 to 12 days. He also said the inspection date has been scheduled for 08 March 2023.9 March 2023 - I sent Tshepo an email, asking if he knows whether the inspection was done on the 8th of March as scheduled. I got no feedback.10 March 2023 - I sent Tshepo an email again, asking him if he has any updates yet, and reminding him it has almost been two weeks. As this was day 13. Again I got no response. 13 March 2023 - I phoned discovery again to get assistance, after being transferred from one person to the next, they could not assist me. I sent Tshepo an email again asking for an update. I asked him to please drive this from his side to get it done. I mentioned to him that if this cannot be resolved I will be forced to take another route. 14 March 2023 - Tshepo now replied to my mail from the before, saying "they can not rush the process and that they will confirm once the specialist report is supplied" He then also forwarded this communication to Nelisiwe.16 March 2023 - I sent Tshepo a mail again asking for any feedback and also advised him that the rental vehicle duration is almost over. AGAIN. As previously said, it would end 18 march 2023. I got no response from him. Once again I phoned Discovery. 3 Times. Getting put through from one person to the next. Finally a lady who was willing to assist. I again went through the whole setup with her. And she said she would see what she could find out. But on the system there was no assessment done yet.18 March 2023 - Day 20 since the incident. The courtesy car must be returned. I called and they say they will extend the hire again, for the second time now. I didn't get a confirmation mail, so I phoned Avis. No extension was made. I phoned discovery AGAIN. They say they will extend the hire, but this will be the last extension. No confirmation mail, so I phone Avis, AGAIN. No extension made. I phone Discovery AGAIN, for the third time now. Again they inform me that this will be the last extension, as I am only covered for 30 days. I enquired about this situation, as it is out of my control how long Discovery tends to take handling this claim. Due to poor service I am now almost out of time for car hire. This is not my fault. They said they would look at delays and "reimburse" those days. Nonetheless, I finally got confirmation of the extension. This extension will now be until 28 March 2023, then I will not be covered anymore.21 March 2023 - I sent Tshepo an email again. It has been 23 calendar days, and STILL, I have no idea where my vehicle is, what is wrong with it, when it will be fixed. Today 22 March 2023. It has been an astounding 24 days. With no feedback whatsoever. Discovery TRIED to phone me ONCE. Other than that call, nothing. This has put a tremendous amount of stress on the already bad situation. I am not in a good space regarding this. I am in pain thanks to the courtesy vehicle. The stress of driving it where I have to. I am at a dead end with this and taking it to the next step. The amount of money Discovery has wasted on car hire, probably storage fees etc is insane. The car could have been fixed long ago. To further confuse me, discovery book a rental car from Avis in Musina, but took my vehicle to Louis Trichardt which has no Avis. So now I ask, how will I return the Avis car in Musina and then get my car in Louis Trichardt once it has been fixed? Or is Discovery going to fork out more money towards Avis to "collect" the courtesy car in Louis Trichardt? Help me please. Assist me to get this resolved. I am sure I missed a couple of important dates, calls or facts. But as you can see it has been going on for a while and it gets increasingly difficult to remember everything. But this should somewhat sum it up.
0 replies
38 months ago
Discovery insure TERRIBLE
My car broke down in a place with no cellphone reception on Sunday. Had to drive to the next town. Discovery after two attemps finaly got someone to come pickup the car at a guesthouse. It was towed to one town and on Monday to the next town. It is Thursday and I have no word on what is going on with my car. They towed it to a town 130km from me. The place where i need to take the hired car(piece of trash) is 50km away from where my car is. I am dissapointed and will certainly cancel my bussiness with Discovery insure.
212 replies
51 months ago
Bad tasting expired kips
I have purchased one of my beloved snacks the spring onion kips biscuits yesterday from the savemor in Vivo. I opened it today and had a bite. What an appaling taste. Like sour dough. Had one more with same effect. Decided to check the expiry date and the BB date is December 21😱 How can retailers be allowed to sell items that have expired two months ago. I don't know if I will ever be able to eat kips again. I will be sharing this everywhere. I am very dissapointed
0 replies
51 months ago
Bad tasting expired kips
I have purchased one of my beloved snacks the spring onion kips biscuits yesterday from the savemor in Vivo. I opened it today and had a bite. What an appaling taste. Like sour dough. Had one more with same effect. Decided to check the expiry date and the BB date is December 21😱 How can retailers be allowed to sell items that have expired two months ago. I don't know if I will ever be able to eat kips again. I will be sharing this everywhere. I am very dissapointed.
0 replies
60 months ago
Unprofesional
I get called in April to inform me I "missed" a payment in January. 3 months they did not phone or email me. But now all of a sudden I appearantly missed an installment now getting threatened with interest on overdue amounts. So sick of incompetance. I also see in the reviews section that they do not even try to respond or resolve problems with clients who left bad reviews. This banks seems to be a big problem. Will most certainly be making work of moving my finance to another bank
53 replies
71 months ago
Level 0 debonairs
One and a hakf hiur after placing my order online I get a call my pizza is here. Ice cold. Sticker so black you can't even see it in the night sky. Take the pizza and pay. Online I stated that I would be paying cash. Now the delivery guy tells me he has no change. So after paying R20 for delivery I now lose another R26. Before leaving the delivery guy asks me to please use my phone to call his next customer. Get to my room and ooen the boxes to my surprise. None of the extras I oredered is on the toppings. Okay to the first attempt to cyrb my hunger the pizza sticks to the box because of the raw base. You taste it, feel it, smell it and see it. Ooen the chicken wings to my dissapointment. Looks like it was taken from a chicklet so small. I am so dissapointed and disgusted. Will most certainly be sharing the pics and experiance
0 replies
95 months ago
Utterly dissapointed and disgusted
This is ludacris. Every 4 or 5 months I receive an outdated invoice for telkom services. This month when i received my invoice i immediately paid the full outstanding amount. No questions asked. Now 5 days later with almost R600 worth of airtime phoned out on their help line and unhelpfull arguments on their live chat site because they are constantly offline, and 5 days paying additional costs for data, I AM STILL NOT CONNECTED TO THE NETWOR****!!!!! This is one of the worst experiences I have had in my entire life. And this is not the first time. I regret the moment i decided to start using telkom right up to now.......
53 replies
107 months ago
VERY dissapointing
<p>I wanted to withdraw some of my investment money, it usually takes according to me AND old mutual 7 to 10 working day MAXIMUM. It has been more than two weeks now and still nothing. What dissapoints me most is the lying that is going on. After countless messages and mails I was told they are almost done. They are just busy with the pricing. This was on the 13th of July 2017. Today I got an email stating they are nearly done they are just busy with the pricing. So either it s going through the pricing process two times and I dont know maybe a third time, or someone isn't doing their job.</p> <p>VERY DISSAPOINTING.</p>
0 replies
109 months ago
Loyal Customer showed the door
<p>I have been a loyal customer at Standardbank since 2007. Growing up always wanting my own place, finally I was presented the opportunity and bought my first place, after consolidating with my bank they were happy to give me my loan. (Thank you) After signing and buying my bank was addement that i do take insurance through them. I was a loyal customer and never had trouble with them so why not? For more than a year now i have paid my insurance every month. With no claims. After a rainstorm that the whole of South Africa experienced (except for Cape Town) I sadly informed them of waterdamage to my ceilings, and my floor. I never had these leaks until that rainstorm. There is a wall on the outside that also started cracking due to the wet foundation. After contacting them i had to wait two weeks before they can send someone out to come and have a look. Because they are too busy with all the claims they received due to the rainstorm. So now the ceilings are getting more damaged, the wooden floors are lifting more and the wall is leaning further and further over. But no problem my trustworthy bank will be in contact with me and we will get this sorted out Just be patient. No 2 months later, still not a word from them i decided to give them a call and get an update. Just to find out that "sorry sir none of that is covered". The ceiling no 1. Is not covered due to worn out waterproofing on the roof. The wooden floors no2. Is not covered due to the rain that leaked through the roof that has worn out water proofing. The wall no.3 is not covered beacause the wall is not built to the correct building regulations. Now I would like to ask standardbank, am I a builder or building regulator? You sent me a letter that all of these damages were covered by your insurance. NOWHERE does it state that it is not covered if your waterproofing is leaking or whatever. You valued my house at a certain price, now if the wall falls over and the ceiling and floors are left like that, are you still going to evaluate my house at the same price? No you are not. So now my property loses value due to your incompetent policies on your insurance? This is utterly dissapointing and would advise EVERYONE to stay away from standardbank. I will move my homeloan and insurance. I am fed up with incompetance......</p>
56 replies
115 months ago
Ridiculous!!!!!!!!!!!!!
<p>After struggling for three months i wrote a review on hellopeter. Telkom contacted me and i waited another twoo weeks. they came out to my house and then dissapearred for two more weeks. I once again wrote a review on hellopeter and they said they will get back to me as soon as possible. This was 4 days ago. And i am still waiting. I am sick and tired of this.</p>
135 replies
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0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
12 (85.71428571428571%)