RP
Roshinie P
Active since Feb 2016
16
Reviews
0
Industries
Reviews
16 reviews3 months ago
Failure to Honour Black Friday Promotion – MTN Woodmead
Failure to Honour Black Friday Promotion – MTN Woodmead Good Day Dear MTN Customer Care / Complaints Department, I am writing to formally lodge a complaint regarding my recent contract renewal experience at MTN Woodmead, which has resulted in MTN failing to honor a promotional offer that was clearly promised to me by your consultant. On 07 December 2025, I visited MTN Woodmead to renew my contract. I selected a Black Friday special, which I was informed was valid until 08 December 2025 and included free Samsung earbuds and a watch. The consultant assisted me with the upgrade and explicitly assured me that I would qualify for both promotional gifts. During the application process, the consultant advised that the system was not responding and requested that I leave while he followed up. He undertook to contact me on Monday, 08 December 2025, but failed to do so. At approximately 2pm that day, I followed up via WhatsApp. He confirmed that there was an issue with my account and requested an SAP number, which I promptly provided. I again queried whether I would still receive the free earbuds and watch, to which he confirmed yes. On Tuesday, 09 December 2025, I was informed that my contract had been approved, and I collected my phone on 10 December 2025. During this period, the consultant repeatedly assured me that I would still receive both the earbuds and the watch, stating that the application was submitted before the promotion ended and that he would submit the claims to Samsung on my behalf. I then travelled overseas on 16 December 2025 and returned on 05 January 2026. From 06 January 2026, I attempted multiple times to contact the consultant, receiving no response. On Sunday, 11 January 2026, I returned to the MTN Woodmead store to follow up, only to be informed that the consultant was no longer employed there. Another consultant, Khanyi, assisted me and discovered that no application for the promotional gifts had ever been submitted. I was further advised that Samsung is now only willing to provide the earbuds and not the watch. This situation is completely unacceptable. As a customer, I should not suffer the consequences of MTN staff negligence and failure to perform their duties. I entered into this contract based on clear assurances from your representative that both promotional items would be provided. This constitutes a failure to honour customer promises and promotional commitments. I am extremely disappointed with the service received, particularly as I have been a loyal MTN customer for over 20 years. I respectfully request that MTN rectify this matter by honouring the original promotion in full, namely providing both the free earbuds and the watch as promised. I trust that MTN will resolve this matter promptly and amicably. I would prefer not to pursue this further through legal or regulatory channels, but I reserve my rights should this matter not be resolved satisfactorily. I look forward to your urgent response. On Sunday 11 January 2026 Khanyi advised that she will contact me on Monday to advise what is going on, it is now Wednesday 14 January, and NO INFORMATION RECEIVED. Yours sincerely, Roshinie Pillay MTN Customer – 20+ Years
0 replies
3 months ago
Failure to Honour Black Friday Promotion – MTN Woodmead
Good Day Dear MTN Customer Care / Complaints Department, I am writing to formally lodge a complaint regarding my recent contract renewal experience at MTN Woodmead, which has resulted in MTN failing to honor a promotional offer that was clearly promised to me by your consultant. On 07 December 2025, I visited MTN Woodmead to renew my contract. I selected a Black Friday special, which I was informed was valid until 08 December 2025 and included free Samsung earbuds and a watch. The consultant assisted me with the upgrade and explicitly assured me that I would qualify for both promotional gifts. During the application process, the consultant advised that the system was not responding and requested that I leave while he followed up. He undertook to contact me on Monday, 08 December 2025, but failed to do so. At approximately 2pm that day, I followed up via WhatsApp. He confirmed that there was an issue with my account and requested an SAP number, which I promptly provided. I again queried whether I would still receive the free earbuds and watch, to which he confirmed yes. On Tuesday, 09 December 2025, I was informed that my contract had been approved, and I collected my phone on 10 December 2025. During this period, the consultant repeatedly assured me that I would still receive both the earbuds and the watch, stating that the application was submitted before the promotion ended and that he would submit the claims to Samsung on my behalf. I then travelled overseas on 16 December 2025 and returned on 05 January 2026. From 06 January 2026, I attempted multiple times to contact the consultant, receiving no response. On Sunday, 11 January 2026, I returned to the MTN Woodmead store to follow up, only to be informed that the consultant was no longer employed there. Another consultant, Khanyi, assisted me and discovered that no application for the promotional gifts had ever been submitted. I was further advised that Samsung is now only willing to provide the earbuds and not the watch. This situation is completely unacceptable. As a customer, I should not suffer the consequences of MTN staff negligence and failure to perform their duties. I entered into this contract based on clear assurances from your representative that both promotional items would be provided. This constitutes a failure to honour customer promises and promotional commitments. I am extremely disappointed with the service received, particularly as I have been a loyal MTN customer for over 20 years. I respectfully request that MTN rectify this matter by honouring the original promotion in full, namely providing both the free earbuds and the watch as promised. I trust that MTN will resolve this matter promptly and amicably. I would prefer not to pursue this further through legal or regulatory channels, but I reserve my rights should this matter not be resolved satisfactorily. I look forward to your urgent response. On Sunday 11 January 2026 Khanyi advised that she will contact me on Monday to advise what is going on, it is now Wednesday 14 January, and NO INFORMATION RECEIVED. Yours sincerely, Roshinie Pillay MTN Customer – 20+ Years Contact details: [083 2919004]
0 replies
8 months ago
OLD MUTUAL DELAYS WITH PAYOUTS
Old Mutual's Turn Around Time is actually scary, everyday since 6 August the broker has been contacting them, and everyday its a different story for the payout. My broker has submitted my withdrawal application to old mutual on 5 August, today it is working day 7, and I have not yet received my funds. last week my application was in review, yesterday it was with payments team, today it's with pricing team - so when does the client get paid out. Other Simi**** industries take a maximum of 4 days to pay out. 2 days for the instructing withdrawals, 1 day to receive the funds, then day 4 payout to the client?? Old Mutual's service is pathetic. Customer Name - Roshinie Pillay - 083 291 9004
161 replies
14 months ago
KIA SANDTON POOR SERVICES
I recently purchased a KIA Seltos Diesel from KIA Sandton, and I am dissappointed in the service. Firstly the Sales person, tried pushing the Car on me to be picked up at his convience. Then when I was ready to sign the deal they were fully aware - guess what I get my car without the Spare Key, Tint of their choice and not mine. The vehicle was over R580K and guess what NO GIFT to customer. In my many years of purchasing a New Vehicle this was the First Ever.......I so regret the choice I made by going to KIA SANDTON. It is now two weeks, my permit expires and guess what No registration plates as yet.....furthermore the correct tint was supposed to be fiited - now excuse after excuse. I am really being inconvienced. I wish I never signed this deal with KIA SANDTON - the most pathetic dealership service ever
0 replies
21 months ago
PATHETIC SERVICE FROM PHARMACY DIRECT - care@pharmacydirect.co.za - 086 002 7800
We had to move our medical aid from Bankmed to Bonitas, and was advised by Bonitas to use PHARMACY DIRECT as preffered pharmacy. The inefficient and poor services from Bonitas is the same that we experienced with Pharmacy Direct. My husband requires his insulin, but this hopeless pharmacy does not dispense it, and states its not approved on PMB however Bonitas given him approval for this. Our pathetic institutions in GP is appalling, with no consideration for their patients and clients. their only interest is on getting our monies
106 replies
21 months ago
INEFFIECIENT SERVICES - BONITAS
I am having never ending issues with this medical aid - BONITAS. it's been ongoing since January 2024. I had to by default move from BANKMED TO BONITAS. All information relating to our Chronic medication was submitted in November 2023, to date, my husband has not received his Insulins and Medication, which has led to him falling sick and his diabetes uncontrolled. I pay R9900 for this most inefficient medical aid. they want us to use their preferred supplier - PHARMACY DIRECT, which is another nightmare. i am really not winning with BONITAS - i will be taking them up legally and to the OMBUTSMAN
212 replies
22 months ago
POOR HEALTH CARE SERVICE FROM BONITAS
I recently moved to Bonitas Medical Aid, from Bankmed on 01 November 2023. I have indicated to them since joining date that my husband is Diabetic and used to belong on CDE program in Bankmed. To date Bonitas has not assisted us in finding a specialist for him to visit, hence he has not been able to get his repeat script for the medication. Only to find out last week that his sugar levels, cholesterol levels and BP is incredibly high and uncontrolled, which is quite detrimental. I also have a chronic medication for Ulcer which has been on Bankmed for year, and now Bonita wanted a letter of motivation from my specialist. To get this I need to pay a cash consult of R2400?? my monthly contribution to Bonitas is R9800, and they expect us to pay out of our pocket even though I pay such exhorbidant montly premiums? we have not had issues like this when in Bankmed. We were promised a smooth transition from Bankmed to Bonitas, and our experience thus far is far from smooth. Bonitas does not care a single bit about their members and their health. It is quite evident from my husbands health issues. Disgusted, Disgruntled and Deeply Saddened with our health care services Yesterday my husband received a call from a case manager, who begins to advise him on his diet, excercise etc, nothing that we are unaware of, as this was covered in our CDE clinics with Bankmed. When asked about how payment for Specialist would work, the so called case manager knew nothing about? don't get people to call us when they are unable to assist.
53 replies
32 months ago
DSTV *********** STAFF AND INCORRECT INFORMATION
I have been experiencing endless issues with my explora decoder. Went to DSTV a few times, and eventually they replaced the decoder. Upon replacement we were able to view our channels on both decoders. Until Monday 4 September when DSTV decides to DISCONNECT us, due to their Accounts not done correctly. Our replaced decoder was covered under our insured amount, however DSTV decides to bill us an a ridicilious amount like R3300. We called them and the sales consultant eventually assisted and mentioned this is an error on DSTV - Reference 42152329-266. AFter spending a good few hours on a call, it was resolved. Then today, 08 September 2023, they DISCONNECT US AGAIN. My husband has been trying since 2pm to get them to reinstall us, but DSTV's agents are pathetic, unskilled, and useless. How is it an agent picked up this fault on Monday, but the agent today couldn't, is this lack of training, laziness, or what??? NOW DUE TO DSTV *********** STAFF AND INCORRECT INFORMATION, WE HAVE TO GO WITHOUT HAVING ACCESS TO OUR TV....ENRAGED
393 replies
39 months ago
POOR SERVICE FROM DSTV AND NS SATELLITE AND INSTALLATIONS ( STEVEN)
DSTV contacted us on Wednesday 18th January for an upgrade, which we accepted and was approved. We were told an installer will contact us on Friday to install the upgraded decoder. around 10am we received a call from the installer, named Steven from NS SATELLITE AND INSTALLATIONS. He checked if we were available and confirmed that he will be at our place by 2pm to install the unit. 2pm passed, and so did 3pm. I contacted him at 3:43pm and he did not answer. he returned my call around 4:31pm and advised that he will not be able to install our unit on that day, as he was caught up with another job. I asked him why didnt he inform us earlier as we sat waiting for him, and postponed out tasks. I told him to come when he was done, and he said his office hours are until 5pm and will not be able to come, and he come on Saturday, unfortunately we were not available. My husband and I were furious with the customer services and we did exchange words, and STeven then told us to go complain about him, tell his company that he is a LIAR and USELESS. DSTV is a reputable company, I can not believe you get people of this calibre to do your services, such pathetic services..... My husband then called DSTV today - Monday 23rd January. He had to speak to 3 consultants before SOMEONE could understand his request......what calibre of people are employed at your call services. He was then told by the 3rd consultant that he must go to a DSTV Walk IN center and request the installation......WHAT KIND OF SERVICE IS THIS?????? WHEN BUSINESS IS REQUIRED DSTV WILL OFFER SUCH GOOD SERVICES TO OBTAIN THE CONTRACTS, AND ONCE OBTAINED, YOU DON'T CARE ABOUT THE KIND OF SERVICE WE RECEIVE. WE ARE DISGUSTED WITH THE SERVICE FROM DSTV AND THE INSTALLATION COMPANY...... ROSHINIE PILLAY - 0832712403
396 replies
46 months ago
Theft by a rain Technician
On 22nd or 24 June a technician from Rain came out to replace my 1st router that wasn't working. He arrived around 1:23pm. He checked the faulty router and replaced it. thereafter he asked to use my bathroom, which I allowed him to, in my ensuite. However the Saturday after that I need to use my gold chain and found it was missing, I looked high and low and did not find it. It is only my husband and I that live at home, and the only person that entered my room to sort out my router was this technician. so just a warning to Rain customers, when technician's come over to your place, please ensure you keep your personal belongings very very safe, and don't allow them use of your bathrooms, as this is means to them being alone and stealing our stuff. My chain is a symbol of my marriage and is very sentimental, it is very disturbing to note that people like this still exist, they walk into your house, carry themselves in a professional manner, and yet can deceive you right under your nose. It is really sad.
268 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (6.25%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
14 (87.5%)