MC
marius C
Active since Feb 2016
6
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0
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Reviews
6 reviews47 months ago
British Airwawys and eDreams
I booked at ticket on British Airways in Sept 2021 which was cancelled due Omnicom in Dec 2021. The flights were subsequently opened the next week and I bought a new ticket in Dec 2021 and paid again. I applied for a refund on my cancelled ticket under current EU regulation as the airline cancelled. I booked through eDreams who have been absolutely useless as they just send standard replies the whole time. I got fed up and logged my own request on BA site on 03 April 22 (22969410) and just get replies apologising for the delay. I tried to phone BA customer service various times to query but can’t speak to anyone, they say to try their Trade Support, who can’t help me as they only deal with agents (Edreams in this case). I called and emailed various times but they have a standard copied response. It cant take 6 months to get a refund and both eDreams and British Airways are terrible in resolving. I saw a company who fights battles on your behalf and will seek to get their advice now as am fed up!!
0 replies
54 months ago
Mi Casa of Languages Portuguese & Spanish School - NOT GOOD!!
I joined the level 2 from July this year, as did Level 1 with them and happy do far. I asked for a Tuesday and Thursday class but was told no I have to attend the Monday and Wednesday class. All the students dropped out of the skype classes with only myself left and 6 classes to go now. I was then told by Ana the student advisor, that I have to switch to the Tuesday and Thursday class otherwise pay for one to one tuition. I couldn't as (1) have other commitments, (2)they are 5 classes behind, (3) I wanted to join that class from the beginning, so they say they offer solutions but clearly dont. I wont be completing Level 3 with them and do not recommend them, will get other tuition rather. Unfortunately this has left a bad taste and not professional when I am the last student left, want to attend and finish but have to either pay more, switch classes or wait until a course becomes free and I can join whenever that is, incl in 2022 and I have lost months of focus...doesn't make sense at all!
0 replies
58 months ago
Discovery Vitality membership
I left SA to move to Spain end April and got hold of Vitality to cancel my subscription, gym etc. When I spoke to the Dept I found out I could down grade to R70 p.mth rather v cancelling if I wanted to visit certain branches in Cape Town again when back on holiday. I noticed for end May there was no DD that ran for the R70 and have been trying to get hold them to query what is going on but cant. Ruth Jali at Discovery helped me before and she is not responding, I also tried her personal email address RuthJ@discovery.co.za but still no luck. its impossible to speak to someone when outside of SA as the emergency international nr also doenst work which is poor.
0 replies
59 months ago
Discovery Health COVID test reimbur*****t refusal
I went for my COVID test on 30 April and summitted my claims and receipts to Discovery. I had to re submit my forms and receipts 4 times as they kept on coming back with questions. Pathcare at Netcare Gardens also submitted documents, and Discovery still didnt want to pay the R850 for the test (they cover x2 per year) as they insisted on my doctors practive nr. I didn't go via my doctor as that would have been more costs for me. Where does it state this. I am now living in Spain and ask every time for a international nr to contact them on, but still they dont give it. The emergency nr from abroad +27115296900 doesn't work as tried that 3 times; The ref nr for the cases are (226348317,7880430959,7867412402,7843066139)
265 replies
66 months ago
Engel & Volkers outdated leases
Engel and Volkers in Campsbay did the lease with the landlord of the apartment I rented in Greenpoint Cape Town. When I moved out, as the apartment was sold, the landlord kept my deposit as he wants to backcharge me the electricity box charges he gets charged from the City of Cape Town as part of his rates account. I got legal advice and its illegal, while Engel & Volkers's, Lynn Barrie who was initially very slack, their legal team says its valid although there is NO mention of this in the lease. I am now taking the landlord and Engel & Volkers to the WC Rental Housing Tribunal but nothing protects tenants from scrupulous landlords and agents. I am very disappointed in E&V being such a reputable agency. Their lease is outdated has all the responsibilities of the tenant but none of the landlord in their lease. Be very careful when dealing with Engel Volkers!!!
336 replies
123 months ago
******DSTV terrible service with no delivery*****
I have been with DSTV for many years and wanted to upgrade to the Explorer. The agent contacted me, we successfully went through the process. I emailed all the documents on 04 Feb 2016 to activate to [Email Removed] as advised , didn't hear anything, phoned the customer centre on 04 March 2016, emailed it again to the same address and cc's the agent who I dealt with in order to escalate [Email Removed] Didn't hear back, phoned again 08 March to query, they said they will escalate, phoned again on 10 March. They said they would escalate to the whole dept as the manager cannot escalate himself to the manager of that dept...Terrible terrible terrible service with still no result, very disappointed. My friend waited 3 months for his Explorer to be delivered...why advertise if you cant deliver, want to approach Carte Blanche next but suspect they wont do a expose on their employer unfortunately. It was suggested I post on Hellopeter to get some form of response seeing nothing else works. One cant even leave a comment on their website anymore as it seems there are too many complaints..wish there was better competition...
75 replies
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1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)