WZ
Wendy Z
Active since Feb 2016
10
Reviews
0
Industries
Reviews
10 reviews8 months ago
Lack of competence
They ran an auto-assessment for me on 7 July 2025 and paind my refund to a dormant bank account, I then tried to change the bank account details on their mobile App (which was unsuccessful and very frustrating). I would change all the details and it would come back with no changes made but also no plan of action. I called their contact center a few times before someone took me through the steps on how to do it correctly (which defeats the purpose of having a mobile App). I called their contact center again a few times before deciding to just visit their branch in Randburg. I explained the reason I was there and they assisted me with all the necessary changes I needed done on my profile, uploaded the documents I was struggling to upload and sent me on my way. I then called their contact center almost everyday from 16 July 2025 and everything I was told everything is fine, done correctly and I should wait 21 days for the refund. After the 21 days, I called their contact center and boom! My documents were missing. Now, my question is, after all the calls I've been making following up, how is it that none of the agents were able to tell me this???? I'm so frustrated and mad, it's been over a month trying to sort this out. The worst part? I called their "complaints office" and they want a case number and when I enter the call case number, I'm told I shouldn't complain because my case is still within the turn around time and it takes me back to the contact center. I am absolutely disgusted and furious!!!
0 replies
10 months ago
Uber driver has a stinking attitude after not having change.
I requested a ride that amounted to R29, I selected that I would pay it using cash. The driver arrived, picked me up, we exchanged greetings and he drove to my drop off point. I then handed him a R50 note to which his very prompt, comfortable and entitled response was "I don't have change", all while he shrug his shoulders. I then looked in my bag to see if I had smaller notes or even coins and I found only R24, so I told him that I also don't have change. He then said I should not worry because he will report to Uber that I didn't pay. I got very frustrates with and I specifically asked to not do that because I had every intention of paying him yet he is the one without change. He went on to say that I also don't have change, I then asked him why he didn't mention this at the beginning of the trip because I would've either changed the trip to a card payment or he could have asked to stop somewhere to get change to which he rep**** "It's you who chose the cash option and this is my first cash trip". I was very offended at this point because he prides himself about getting good ratings (which I learned from him while we were trying to come up with a solution) but he fails to understand that he needs to keep change for his customers. I then started to call him out on the attitude he was giving me in his responses because he is the one who does not have change and he is doing everything he can to make that my problem. He went on to saying that he is recording the conversation and I told him that he should because Iber knows what I'm talking about. He kept performing on the recording, playing victim while also telling about how great a driver he is and that Uber won't even believe me if I report him. He refused to even take the R24 because he said he can't be the one who gets short-paid. He eventually left, reported me to Uber that "I didn't pay". I got home, rated the ride, explained what happened and a few minutes after that, I received a message that my Uber account has been disabled, I'm guessing he reported that I was the problem. I'm dissatisfied, disappointed and disgusted with the service I received. I'm furious because I did pay him and he made no effort of making sure that my needs as a customer were met, he also takes the ratings he gets to his head and now using them to ruin the service.
0 replies
31 months ago
Disappointed by the level of service.
I have been struggling to get my 2 refunds from Mrs Pretorius for the past 2 weeks now. I called on Monday (4 September) to find out what I would need to send to her if I decide to have my credit refunded and she gave me a list of the requirements, which I sent right after the call. What puzzled me was that I did not even receive an acknowledgement email after that so i called on Wednesday (6 September) to check if she even received my email and what I needed to expect in terms of the process. She said the email had been sitting in her spam inbox, so she checked if I had sent all the correct documentation and she said refunds are paid on Fridays. I did not receive the refund so I called her again on Tuesday (12 September) to find out what had happened. Firstly, I had to call about 8 times because she wasn't picking up the phone and then when she eventually did, she was very dismissive and said they were struggling with the bank and they would pay out that morning. On Wednesday (13 September) I received a payment but from only one of the accounts. I called her again and asked how that happened and it turned out that she had missed that I had 2 credits, so I asked her to rectify this and pay the remaining refund and again, she dismissed me by saying that she would check and if I'm right she'll pay it out. I expected her to check and send me feedback via email (or something) but I got nothing. I then called her again on Thursday to check if she did rectify the error she made and with an attitude she told me that she did and they only pay out refunds on Fridays so I waited. Today is Saturday and I still don't have the rest of my refund. Now my problem is that: 1. She is very preoccupied while dealing with this matter, it seems as if she has not taken me seriously at all from the beginning and that is very frustrating because I really don't understand why this should take any more than just a few days to get resolved. 2. She has not bothered to keep me informed of whatever problems she might have encountered, instead I have to keep calling her and when I do, she never answers so I have to call many times before I can get hold of her which is annoying really. 3. When does eventually answer the phone, she hasn't once taken her time to listen and correctly rectify the problem and ensure that it gets resolved, instead she quickly dismisses me as if she's rushing off to something else and that's why I'm still waiting for a refund pay out 2 WEEKS LATER. Can I please get assistance on this as quickly and urgently as possible, I am really disappointed by the level of service I have received from Mrs Pretorius.
0 replies
32 months ago
Revolting Attitude from a barista at Caltex Cotswold (KZN Waterfall)
I go to Caltex Cotswold every morning for coffee and the barista working there, his name is Sicelo, has a very disgusting attitude. He frowns and raises his eyebrows at me when he greets me (and that's if he does greet me). He sometimes takes my order with his back towards me, which I find extremely rude!! I once asked why he won't relax and look enthusiastic to serve customers and he frowned even more after that. I now dread going in to buy my coffee because I have to deal with his stinking, egotistical attitude and I think this needs to be addressed. He was off for some time and it was such a relief walking in and not having to deal with him and his attitude but then he came back and I don't understand why because that person should NOT be placed where he has to interact with customers, period!
131 replies
64 months ago
Exploitation of job seekers by dogdy companies
I applied for a job at this company that they had advertised on Locantojobs, the position was an Executive Assistant. Their Sales Manager, Jose called me for an interview and the interview seemed to have gone well. He told me that they were looking for someone that they would train into the position and I already had the characteristics they required in that person but, he would have to talk to his team and then contact me. The interview was just before they closed for Christmas but he even estimated that he would like for me to start before the holidays, although they only needed me to start in the new year. Days went by and the festive holidays went by without a call from him. I then emailed him on the day he had told me that they would be back and Jose emailed back and said they had tried to contact me but were unsuccessful, which they had not because I had no sign of a missed call or even an email from them prior to my contact with them. I then replied and told Jose that I was not aware of such but he can call me again, which he did not. I then took it upon myself to call and follow up but he gave me the run-around, their receptionist told me that she left messages on his desk and there was a point when she told me that he is in a meeting when he was actually in front of her, refusing to take my call (which she told me later on when I called again). The next day I received an email from him, saying my CV was discussed and their requirements, and they will give me a call when available. About less than an hour after that I received a call from a gentleman by the name of Sukesh, who began by saying I'm looking for a lot of money for something they cannot see (which left me puzzled but mostly, offended) and he went on to say that he does not see what sort of experience I have meanwhile, my CV clearly states even duties I have performed in all the roles I have held at my previous jobs and I have worked for Netcare, ER24, Janssen, Multichoice (to mention only a few companies). After I explained to him that most of my experience is in the Accounting field, he then went on to ask me what a journal is in a very undermining tone. As I was trying to answer that while trying my best to not be offended and before I could even get to the point of the answer, he quickly jumped in and said I don't even know what a journal is, and by this time I was struggling to hear him due to poor signal, but he kept asking the questions as if he was attacking me and trying to prove a point. The phone eventually got cut off and I went to the shop to get airtime so I can call him back. On my way, he called again and I then explained to him how bullied he is making me feel because my CV clearly states exactly what experience I have acquired over the 12+ years that I have worked and if there was anything they were unclear about, they should've asked me at the interview or if they feel I'm not the right fit for the job, they should have deemed my interview unsuccessful, not try to bully me into admitting that I am not worth what I believe I am because that is not fair but he went on to say that I could not even answer a simple question as what a journal is, when in fact he did not even give me a chance. I have no problem with an unsuccessful interview but I do have a problem with Sukesh trying to make me feel less of what I am worth simply because it did not suit what they were planning to pay the person they hire (mind you, I had already given them a much, much lower expected salary than what I had been previously paid). Does he mean that none of these companies I have worked for know what they are doing, since I have never had a problem of incompetence before in all the years I have worked?
0 replies
118 months ago
Registration issues
<p>I registered on 17.07.2016 for INV2601 (final module) and paid on 19.07.2016 but UNISA has not taken that registration into account. I sent an email to their Registration department on 25.07.2016 but still no response. I am very frustrated as this is one of my 2 very last modules. all their contact numbers listed on their site do not work. </p>
0 replies
118 months ago
Refund gone wrong due to neglegence
<p>I returned a pairof pants to Pick n' Pay Clothing Randburg and they said the refunded amount would go back to my bank as I had initially paid by card. While I am still waiting for that money to show in my bank account, I received a call from Mduduzi(Manager) who demanded that I go back to the store because they had incorrectly refunded me for the wrong garment, I did not go back as I still don't see the refund in my bank. </p>
53 replies
118 months ago
Fraudulent Debit Orders
<p>I keep getting these R99 debit orders that no-one can explain. the last one was on 1.8.2016 for R99.99 and it was done on 'Real time" so I won't reverse it. I am fed up with this fraud and what is worse is that FNB won't do anything about it.</p>
53 replies
123 months ago
3weeks waiting for my order
I ordered school books on the 8th February, have been calling to check on the order but I still haven't received the books and when I called today Estell said she would check with the warehouse and call me back but has not. I am very frustrated as the school is on my case about these textbooks which I have long paid for.
0 replies
123 months ago
I was told to the \F\" word"
I bought a pair of school shoes with my debit card which didn't fit comfortably. when I sent my brother to go and exchange them for the correct size, the staff told him he couldn't without my debit card (which was not true). we tried to utilize the shoes anyway as I had no time to go myself before the weekend but it turned out the shoes were too small and caused blisters on the child's feet. I then tried to take them back after they had been worn but the staff at Edgars gave me such an attitude, even the store manager(Leonard Mohole) who later went and stood at the door with someone unidentified and went on about how wrong I am (as I was walking past them), when I tried to point out how wrong that was he to me to \ F*** off\". I went to an Edgars in Cresta Mall and they very politely explain why they can't take back the shoes and I bought a new pair of the right size. but they did give me a phone to complain and I was told I would get a call back and until this day I have not heard from them. "
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
8 (80%)