NM
Nomthandazo M
Active since Feb 2016
7
Reviews
0
Industries
Reviews
7 reviews10 months ago
Dissatisfaction
Dear Standard Bank Team, I hope this message finds you well. I am writing to formally raise a concern regarding my Standard Bank funeral policy, which I opened via the banking app in May 2025. The first debit order was processed on May 23rd. However, in June, I cancelled the policy using the same app I used to open it. Despite this, another debit order was processed on June 24th. I contacted your call centre for clarity and was told that the cancellation was unsuccessful and that I would not be refunded. This response is deeply disappointing and unacceptable. If your app allows me to open a policy successfully, it should also allow me to cancel it successfully. The fact that I am now being charged for a debit order that should have been stopped — and am further expected to bear the cost of a stop order on a policy I already cancelled — is extremely frustrating and unfair. I request a full refund of the June debit amount, as I acted in good faith and cancelled the policy via the provided platform. I also urge you to investigate why the debit order was not processed and ensure this issue is resolved promptly. I look forward to your urgent response and a resolution to this matter. Kind regards, Nomthandazo Sello
53 replies
11 months ago
Terrible service
I am writing to formally lodge a complaint regarding the handling of my recent funeral claim under my policy, following the passing of my father. On *Thursday*, I contacted your call center to get assistance with initiating a claim. I was advised by your agent that I could pay R260 to bring my policy up to date and would then qualify for the *basic funeral benefit*. I made this payment as instructed. Following that, my family informed me that my late father was already covered under a different funeral policy, and they intended to proceed with those arrangements. We then contacted your office again, in front of family members, to enquire whether my Vuyo policy could provide a **cash payout instead of funeral services*. The agent informed us that *R10,000* would be paid out if we did not use Vuyo's services. Based on this confirmation, we proceeded with the other funeral service provider. On Friday, I visited your offices again to submit the hard copies required for the claim. At no point—either during Thursday’s or Friday’s interactions—was I informed that I would not qualify for a cash payout. If I had been properly informed, I would have reconsidered the entire arrangement and allowed Vuyo to handle the funeral. Today, I received a message that my claim has been *declined*, with the reason being that only the basic service applies, and not a cash payout. I am now left in a terrible situation: the funeral is this *Saturday, my family has made arrangements based on your agent's advice, and there appears to be no accountability for the misinformation given by your representatives. This situation is deeply distressing. I comp**** with all instructions given, and the error lies in the *incorrect guidance* provided by your staff, who failed to verify my eligibility before advising me. This is not only unprofessional but unacceptable, especially when dealing with grieving families.
0 replies
78 months ago
Cell c terrible network
I bought a Samsung A2 Core not so long ago. The phone is sim locked to cell c and the network is terrible I can't use the phone even on it's on sim lock network as the phone is always on emergency calls only. I want the phone to be sim unlocked because I cannot cope with this network the signal is terrible where I stay. I don't understand why I have to pay for a phone that I bought cash to be sim unlocked.
210 replies
115 months ago
Mtn Southgate
<p>I am really disappointed with the manager from Southgate store who was unable to solve my query for weeks, but luckily I was helped by a consultant who's work was outstanding I won't forget his name(tshepo) because he was able to do the managers job and did it very well the ladies from the mtn store the one down stairs are very rude and their service is very poor please sort that out because I wouldn't want to deal with such consultants thanks to the guy who helped u would be a better manager...</p>
56 replies
118 months ago
LG competition from fairprice
<p>I won an LG competing from fair price and up to this day I was not given my entire price by fairprice, they always tell me that they are out of stock since March this year I suggested that take something else because the item that I had chosen is always out of stock but they refused my suggestion, can you please help me get my items or choose a different item...thank you</p>
53 replies
122 months ago
Bad service from fairprice
I won an LG competition voucher worth R5000 from fairprice on the 15th of February 2016 but i have not received the items i chose and i have been calling the store and going to the store but i keep getting empty promises from the manager if they are out of stock then I'm told that the items are imports...
75 replies
123 months ago
LG fairprice competition
I won an LG competition from fairprice but the manager from Protea Glen ext 11 refused to help me when i went to collect the voucher that Mohammed from fairprice head office who's in charge of the competition said i should collect my voucher from the store were i purchased my LG product , they took my details and promised to call but up to this day I'm still waiting for their call, when i purchased my goods they showed good interest because i was using my money but now that i have won an LG R5000 voucher they don't want to help me.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
3 (42.857142857142854%)
1 Star
3 (42.857142857142854%)