GL
glenda L
Active since Feb 2016
7
Reviews
0
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Reviews
7 reviews36 months ago
aQuelle Sparkling Water
I have been buying aQuelle Sparkling Water for years and it has always been consistent. The last two six packs I have bought are very disappointing, they are almost impossible to open the bottle (500ml) and once open it is not really sparkling and goes flat very very quickly even with the bottle firmly closed. Is there a problem?
0 replies
38 months ago
HiSense Refridgerator
I bought a HiSense fridge on the 2nd October 2022. The bottom drawer has a stress fracture which I reported to HiSense at the end of February 2023. They replied that the guarantee for accessories had expired after 6 months. When I pointed out that I had only had the fridge for 5 months I was told that drawers weren't counted as an accessory so I must pay for the replacement. I think this is disgusting and obviously they are lying as they have given me two different excuses .within a couple of days. Will certainly never consider buying one of their appliances again after these lies.
53 replies
42 months ago
MTN South Africa
A compliant from my husband, Alan, and myself for Jacqui O'Sullivan of MTN. Dear Jacqui My wife and I are retired pensioners who have just moved back to Joeys from Nelspruit. We had nothing but good service from MTN for the past five years. I had a data number 065 506 4911 with 50 gigs daytime and 30 free at night. I was then offered uncapped data at around R440 per month. Because I had not completed my existing contract a new one was opened and the price increased to R507 per month and I was given a free modem.. We had no problems in Nelspruit with WIFI and Internet. (The only gripe was we paid by EFT and then it was stopped and I had to go into an MTN Store to pay by card - no cash allowed.) Then we then moved into a group of houses in Blue Hills, Midrand around 4 October.. You can see the MTN tower from our gate. No connection whatsoever. We visited the MTN Store - Kyalami Corner 53 - Midrand. The salespeople were extremely helpful and said we should change to our new address. We did, but still no luck. Pilisiwe Lobi said we should try a new simcard. No luck. She then gave us a Network number 083 900 1212. The lady on the other end was fantastic. Told us we had coverage and gave us a number to an MTN technician. He spent lots of time getting us to change info on our computer. We then had WIFI and Internet that afternoon until we tried to connect the following morning. We have not been able to connect again. (We feel really cut off from the world as we cannot send or receive emails or Google.) On Monday 17 October, we went back to MTN Store to cancel our contract. Lilisiwe sent an email to MTN. The return email advised us that we had to pay R2250 to cancel. This was the remaining amount of the contract that runs until 2023. I WILL NOT PAY ANY AMOUNT AS MTN IS NOT GIVING ME ANY SERVICE. THIS IS SHEER HIGHWAY ROBBERY. (Excuse me shouting but that is how I feel.) My number is 076 289 8076. Please contact me to tell me some good news from MTN.
0 replies
122 months ago
MULTICHOICE - ACKNOWLEDGE PROBLEM BUT NO RESPONSE
After I lodged the complaint about our dissatisfaction with our Multichoice Explora I received an acknowledgement of my complaint on the 25th March saying that my complaint has be elevated to the Technical Department and I have heard nothing since. This is hopeless, we are paying for the Premium package<br> with Multichoice but are missing half the channels as they are scrambled - does this mean that we should only pay half price. We cannot record at Explora cannot find the programmes we request. We are unable to watch<br> channels 102, 103, 119, 123 and sometimes none of the sports channels. This is taking money under false<br> pretences. We would like this fixed urgently as we have been having trouble since the end of January and are already on our third Explora so clearly you people have many faulty machines and we are suffering because of this.
75 replies
123 months ago
DSTV EXPLORA - ENDLESS PROBLEMS
In January 2016, my husband (ID available o request) took up the offer to upgrade to a DSTV Explora at a fixed monthly price for 2 years including installation, dish, etc. We have had endless trouble and are presently on our 3rd Explora and we still have big problems. We pay for the premium package but cannot get half of the stations including 102 and 103, Cannot record anything as Explora can't find the programmes, Box Office if virtually non-existent, Explora boots and switches off several times a day, Catch Up is very slow catching up. We have had the installation checked and the signal and quality are perfect so the problem seems to be with the Explora as we understand that many other people who have the same problem - our installer is working with two other customers who have identical problems. Clearly you have a batch of faulty Exploras. This costs nearly R900 per month and as pensioners this is our only form of entertainment and we are extremely unhappy. We have phoned Customer Care many times and followed all their advice but nothing seems to help - what do we do. Put back our old PVR which never had a problem.
75 replies
123 months ago
refund received
Problem sorted. Cell C responded to my complaint about the non-payment of my promised refund and within<br> 2 days had sorted the problem and the refund was received within a further two days. So simple when you speak to someone who actually listens to the problem. Very happy with the response.
75 replies
123 months ago
PROMISED A REFUND BY NOTHING RECEIVED BUT EXCUSES
I have an existing internet contract which expires on 31st March 2016, I was offered an upgrade in November which I accepted but I changed my mind and immediately cancelled and returned the device. I have the cancellation number and waybill number as proof and I was advised that all was in orders. However, on 31st January 2016 Cell C withdrew R554 from my bank account and when I phoned them it was established that they had charged me for the device that had been returned to them. I spoke to several departments that day until finally getting a consultant who together with her team leader sorted everything out (so I thought) and said that Cell C had made a mistake as I had done everything right and that I would be getting a refund within 7-14 days. I have the relevant Package No and Finance No that they gave to me. To date nothing and I have phoned several times only to be told that phone after another 7 days as these things take time, it was being processed and finally today that the Case is Closed. How can it be closed when I have not received the refund due to me. Customer Care generally are not helpful as you just get passed around and fobbed off.
75 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (42.857142857142854%)
1 Star
3 (42.857142857142854%)