PA
Phumeza A
Active since Mar 2016
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
Terrible client service
I ordered hair on the 23rd of dec.Nowhere on their website did it say they will not deliver in December. I just received an email saying I must wait for an email from the courier but until today I did not receive any communication.I sent and email,it's weeks ago and I have received an answer. I call the branch and I'm given the number for the online team but no one answers that call. I want my money back hair city then you can stay with your terrible client service.
0 replies
3 months ago
Bad client service
Very disappointed with Tracker. My contract with them expired in September 2025. Called in to renew in October everything went well until I didn't receive the debicheck which I called again to ask why and I was informed that I wouldn't be able to renew the contract and get a mandate because I'm owing. Fine I knew about that then I paid the amount owing. My problem now is, I still didn't receive the mandate after payment until today which according to my understanding my contract is still not renewd. Now I just get an sms saying my policy has been reinstated and I'm immediately sent an invoice. Invoice for what when my car was not covered for 3 months? Why not call me first and find out if I still required their services cos I mean it's been three months,now I'm told I need to pay R700 to cancel. Pay to cancel cover I never had for 3 months, what exactly am I paying for?
224 replies
6 months ago
AWESOME SERVICE experience
Theee BEST, AWESOME service ever. The agent was very friendly, knowledgeable and efficient. It didn't feel like a sales call. She took her time explaining the insurance leading with the benefits. She cared more about what I can get OUT as a client and she was not just pushing her target. Wish I can call again just to talk to her. She is the best. OUTsurance better hold on to her. Quote OT138263911
53 replies
7 months ago
Great service received from Verna strydom
Great service received from Verna strydom. Good client service. Friendly service
53 replies
8 months ago
Great service received from Curtly Bord
Great service received from Curtly Bord. Patient, attentive and willing to assist.
1 reply
9 months ago
Livhu Mpolokeng (Mutele) was friendly and willing to help
Livhu Mpolokeng (Mutele) was friendly and willing to help. She has great customer service and is very helpful.
53 replies
26 months ago
Great service
Great service. The agent took time to explain the plan and made sure I understood before proceeding. Thank you.
58 replies
26 months ago
Service offered by Keabetswe Mokgokolo was exceptional and Efficient
Service offered by Keabetswe Mokgokolo was exceptional and Efficient. Thank you so much for your assistance, highly appreciated.
58 replies
32 months ago
Great assistance from Mamello Letsie
Great assistance from Mamello Letsie. Thank you for understanding my query and assisting with logging the claim. Highly appreciated.
131 replies
33 months ago
Pontsho Hlophe was very helpful and friendly
Pontsho Hlophe was very helpful and friendly. Her customer service is a 10/10. I'm thankful for her assistance with my premium.
60 replies
Review Distribution
5 Star
11 (73.33333333333333%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (26.666666666666668%)