PM
Peter M
Active since Mar 2016
21
Reviews
0
Industries
Reviews
21 reviews14 months ago
Makro online platform another ****my affair
I ordered charger online which is stated to be universal as advertised, after lots of delays and back and forth, they collected their product unfit for my use. After collection of your unfit charger is over 2weeks I requested them when are you going to refund my money. There has been not any reply apart from automatic generated replies. This makro online platform is this yet another of those **** business out there Can you advise???
71 replies
15 months ago
Poor services from makro online store
I bought laptop charger online from makro online store. After I received the charger it was not compartible. I reported to them via online portal that the laptop charger not compatible with my laptop and requested a refund. I have not received reply when they will pick the product not even when they plan to refund my money. i rate this online service poor not worthy to recommend to others as the product look old, second hand and tempered with.
107 replies
21 months ago
Telkom inertia and lack of action to resolve cancellation and billing matter
Firstly, I am very disappointed at the lethargy, inertia and lack of action by Telkom to resolve a matter that I reported to them since December 2023. I was called by Telkom marketer agent to upgrade my sin contract that had expired, the agent opened another sim contract that I never requested. I asked them to cancel on the spot to which they confirmed they had cancelled. Several months later I began to receive invoices for data services charges and of a contract that I never used nor requested to be added into my current contract. I immediately contacted Telkom call centre, gave them affidavit to state that I never requested the new sim contract and thus requested to cancel this contract and waiver all the costs for the same above explanations. This matter has been going on since November 2023 today 7months later has not been resolved. I keep been told to resend the same documents to the call centre agents every time I call to make follow up, but there has been no movement on this matter. I do not know what happen after I submit all the documents to the Telkom call centre agents. I do not know who is supposed to deal, resolve and close the matter. All the police affidavits that I had to prepare have all been submitted to Telkom that explain how this sim contract was added by a Telkom marketer agent without my request and which I never needed. Furthermore, as result of this issue not acted upon and resolved up to now my current expired contract (40gb data) cannot be upgraded due to this case not been closed since November 2023. I have severally requested that Telkom close this account and waiver all costs associated with this new added sim contract account as I never used the services. Like I have stated above this contract was added by a Telkom marketer agent by mistake. I told them on the spot I do not need new sim but you must upgrade me on my current contract that was due for renewal which was never done up to now at the time of posting this review. Telkom who is supposed to attend and resolve this matter which has dragged on for the last 7months yet I have provided all the information requested to make decision and take action to close this matter and allow me to upgrade the expired contract. Thanks
0 replies
45 months ago
Generally the agent ...
Generally the agent seemed conversant with his work and passionate
134 replies
73 months ago
My telkom billing is fictitious and inflated do something about this
My telkom billing for march data usage is fictitious and inflated. My telkom bill for usage of February showed that I had exceeded by 12.3GB resulted in R165.70 extra charges. I went to a local telkom store and was told dial*180 option G and spent limit R1.0; I stopped exceeding my contract data amount in the February. Surprise now my march month data usage shows that I have exceeded contract amount (despite stop exceedeing) by 12.9GB. I had stopped exceed amount by following above process how comes that my data usage was still exceeded by 12.9GB and I have been billed an amount R 526.08. Second concern is this amount looks quite suspicious and inflated and fictitious. All these does not add up first if I have stopped exceeding data usage how come the bill shows that I exceeded and the amount charged looks highly inflated. Telkom could respond to this matter with view to resolving this irregularity that is quite blatant
0 replies
79 months ago
Curren watch operate is like a real scam
shipment from order #53085 I ordered curren watch in February 2019 after alot of email making follow up the only thing Ryan Hill kept saying is giving one excuse after the other. I then wrote to Ryan Hill that I have not received your acknowledgement of my request for progress update on my above order. I have been a royal customer with several orders made but I am disappointed and wonder if this order is still alive or not since I made this order on february. I cancelled the order and requested refund in August month but he went quite. I made several attempts to enquire on update on my refunds but have not got any reply. This curren watch thing looks more and more like a scam
0 replies
84 months ago
Nedbank no longer pride in her services and credibility
I reported security breach to my account and requested for investigations and feedback on the matter. It has been four days since and apart from the automatic generated reply, Nedbank has not bothered to contact me and let me know the progress on the matter if any. This is just another example how once professional organisations now frown on customer services. I wonder is this official Nedbank management policy or is it case of individuals making a mockery of customer services
56 replies
84 months ago
Nedbank incompetence reached ridiculous
I picked up while scanning through my transactions that a card replacement amount had been charged. I opened nedbank online chat and was referred to the branch (case ref ********** 2). I immediately called call centre and requested to block the ordered card. I was told that card had been blocked and case opened and I was to be called and updated on the findings of the investigations (case ref ********** 6). Then something strange and out of the blue I was travelling I went to filling station and put fuel but I was unable to pay on card machine and when I went to the ATM my card was retained. I was far away from home and in long-distance travel. I suffered substantial loss of business as I was unable to make on time for meeting with my clients. I had to wait at the filling station for over 5hours and my wife had to sort alternate means to send cash to me as I had only my nedbank card but which was now blocked and taken by ATM. On the same day while stuck at the filling station I get nedbank sms and I quote "dear client your case has been resolved and closed". Based on the above chronology of events that occurred to me courtesy of Nedbank staff incompetence. I want nedbank to open case and investigate my following concerns/ critical questions: (1) who is this staff so incompetent to block clients card and does not bother to double check what is the net-effect of his/her actions (I have suffered significant financial losses) (2) what motivated the staff to block my card while I had reported that the card to be blocked was the card that I had flagged was ordered fraudulently (3) how will nedbak compensate me for the financial losses that I suffered and incurred as result of negligence on part of nedbank staff (4) In the first instance when card replacement was ordered fraudulently why did nedbank security checks and measures fail to detect that this was fraud (5) I believe the manner the card replacement was ordered for my account, passed through all security layers and was charged to my account and a card was on its way to be delivered obviously point to an inside job that nedbank needs to treat with seriousness and get to the bottom of this case and deal with the culprits (6) I believe this is inside job because why was no sms generated and sent to me to alert me that a card ordered was to be delivered within whatever period and indicate the branch it was to be delivered as standard security measures practice There are some many inconsistency and issues to raise wrt how nedbank staff have reacted and responded to the security breach in my account that it raises concern if indeed all is well in-terms quality services and security of our accounts. Kindly nedbank respond to above few questions and please give me feedback on the findings to all these matters. Thanks
217 replies
88 months ago
vodacom still eating my airtime balances
Good day, I recently raised issue of my vodacom airtime balances been depleted without me making any calls this happens every time I recharge which has discouraged me from buying large amount of airtime as it will end up been chewed and I will not get to use. The last time I raised this problem vodacom agent told me they had taken out the app that they suspect was responsible but I have monitored and this has not stopped. This is to report back that the problem of my airtime been depleted or disappear without me making any call is still happening. Kindly investigate why I am always losing my airtime and let me know so I can decide if to keep this service or look for others Thanks
210 replies
89 months ago
what happening to my vodacom prepay phone balances
I want vodacom to explain what is happening to my vodacom prepay phone balances. I made recharge to call my wife yesterday I used up 20 minutes by using unlimited vodacom voices 10 minutes twice. That was the only call I made late in the night, today as I made attempt to buy power bundles I got message that I dont have sufficient amount to buy even the R2 voice for 10 minutes. I checked my airtime balance and found I had only R1.55 I want vodacom to account how ca I buy airtime make 2 calls that I dont exceed the 10 minutes period for each calls and later the next day all my airtime balance is gone. what is going on with this airtime. Its pretty clear someone is preying on the airtime balances. I am very clear on this as I have made this same observation previously here on hallopeter and I never got any satisfactory response or closure on this matter from vodacom. Can vodacom please come out clean to say what is happening with airtime is there some other method that vodacom is using to eat into ones airtime and force us to keep re-charging endlessly
210 replies
Review Distribution
5 Star
1 (4.761904761904762%)
4 Star
1 (4.761904761904762%)
3 Star
0 (0%)
2 Star
3 (14.285714285714286%)
1 Star
16 (76.19047619047619%)