CL
Chrissie L
Active since Mar 2016
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
They try their best ...
They try their best to give you a better deal but won't make you feel pressurised if you say no.
53 replies
40 months ago
Pathetic service on refund from Pep in Meyerton
We currently have load shedding from 08h00 until 10h30. I was at Pep Meyerton after 08h00 this morning to get a refund on clothing that is too small . There were no bigger sizes, that is why I requested a refund. When I came to the till the operator informed me that the system is still starting up on the generator. He said he could not perform a refund because of this. I asked if I could wait for a while and he confirmed. At almost 08h30 I returned to the till and asked if he could do the refund already. He confirmed. Then when I stood in front of him, he said "Sorry, it is too early in the morning. I did not sell anything yet, so I don't have money for a refund." I asked him don't you get floats? He said no. Really? How do you run a business or a till without a float? This is truly pathetic service from a PEPKOR company.
0 replies
56 months ago
Pathetic Service from Ackermans Customer Service
My full sympathy lies with Dimakatso L (review 17 Sep 2021), Suraya M (review 11 Sep 2021) , Nqobile T (review 7 Sep 2021), vhutshilo (review 18 Aug 2021). I have had the same experience concerning the payback of my money. In the beginning of this year I realised I am not getting my statement that was always sent by e-mail to the same e-mail adress for years (meaning I did not change my particulars or e-mail adress recently). I knew I still owed an amount and kept on paying not wanting to get a bad credit record. After about 3 months I realised I should propably contact someone at a customer service centre asking why I do not get a statement anymore. I was informed that in order for me to receive a statement again, I must sent my bank statement to proof my banking details. I was also informed that I now have a credit of R1300.00 plus. After several months of back and forth conversation by e-mail someone from their IT department contacted me, said I will receive my my statement again , after I sent my bank statement. I asked why can't I sent a letter that I download from the bank's app that confirms my banking details and he said it is Ackerman's policy that they want a bank statement and nothing less. I could not see, why they want a bank statement, but eventually sent my bank statement on 10 September 2021 just to get the amount they now owed me, back into my bank account. The previous e-mail I sent said that it will take 5-7 working days for my money to be paid back into my account. It is now the 23rd of September 2021 and still no money has been paid back. I have correspondence from ackermans@tenacity.co.za, customerservice@tenacity.co.za, collections@tenacity.co.za, where I corresponded about a refund of the overpaid amount. I received a SMS this week saying they now have a self-help and bot service. I thought let me try this. The first time the "bot" ended my chat with the first agent 'LUCINDAM'. The second time with a certain 'CLINTONS' ( I answered everything in time but was cut off again for no reason (all correspndence available on WhatsApp to see for Customer Service themselves). I was just wondering if any of the unsatisfied customers above received any of their money back? I see Customer Services has responded to all of you, . To Nqobile T they said (on 31 Aug 2021) money has already been transferred into his/her account, but on the 7th of September 2021 he/she complained it was still not done. Please, do not even bother to write me a reply from Customer Services if nothing is going to be done or the matter will not be resolved (after ALL THE CORRSPONDENCE I sent Ackermans from the 7th of April 2021 untill 23 Sep 2021) Why do we have to use a platform to be heard ? It is pathetic service from Customer Service. Everyone I mentioned above, please let me know at chrissielaubscher1704@gmail.com if your query has been resolved? It is time we stand together, because only receiving a letter/feedback from 'Customer Service' does nothing for our problems/queries to be resolved!
106 replies
56 months ago
Waiting periods for consultants at Standard Bank are really pathetic!
In previous years we had a " enquiries que" at Standard Bank Meyerton where the consultants were fast and efficient. Nowadays we have to see a consultant even for simple matters like renewing a debit card. The problem is most of the time there are consultants in some of the cubicles but it takes ages to see them. Sone days, like today for instance, there are only 2 consultants in, while 5 of the cubicles are not occupied at all. And a lot of clients waiting... Does Standaard Bank realize that we have to take time of from the office to sit and wait hours for a consultant to help with simple matters like this. Why don't they appoint 1 consultant or 2 consultants for fast matters like this? Are there other clients at other branches that experience the same "waiting period" for matters that should only take a few minutes as well? This is really pathetic!
53 replies
56 months ago
Service incomparable!
We have done business with many steel companies / providers in the past 30 years since the founding of the company. But we have to single out this specific company. We went through a rough time after the owner of the company passed away on the 3rd of August 2021 due to COVID, not only business wise, but also on a personal basis. In a business relationsip there is no space for personal hardship/sorrow as it is often seen as unprofessional. I must however prais and single this company, because not only did they support us in rendering the best service as always, but they were the only of our service providers that actually stopped a while and took the time to console us as well and offer a personal touch. This company is not only about business, but humanity as well. They did not think it odd to take time and offer their condolences. I want to single out Melissa Hanscombe, a representative of which the deceased owner also had speedy, effective service delivery from in the past. It is people like Melissa that carries the name of a company to higher levels. Always willing to go the extra mile, always following up, always cheering you up and always making you feel like the most special client of all. Well done to a company that not only shows great effort in providing an excellent service, but also has that personal touch so much needed in times like this and is not afraid to show it. We need more businesses with a personal touch as well. You definitely know how to let a client feel special in every way, while providing a good service as well. Good job!
0 replies
59 months ago
BFIT DELIVERY from OMNICO is fast and reliable
I have read the e-mails complaining about BFit not answering e-mails and watches not working. I wanted a charger for my Bfit Move2 and thought I might take a chance at R75.00. I paid it through Ozone and this morning to my astonishment reeived it from a courier. Although I ordered the wrong charger (I ordered a BFit Sport 2.0) I must say I was quite impressed. No correspondence found in the e-mail from lastweek, but Ireceived what I ordered. And in a fast time! Good service and delivery!
0 replies
62 months ago
ORDERING OF R250 SIM not possible, no response from Support but automated messages.
I have to get a RAIN SIM for my son as he is attending a college online. The college actually recommended RAIN as an affordable supplier of Data. I can not order the SIM. When you try to order the R250 package, it shows as R0 on the payment page. According to the college you must get a tax invoice from RAIN but at MyRain it shows there is no tax invoice available. It makes sense with a R0 amount on the payment page! I have sent 2 messages already to Support and although I received an automated response, I will give them a 3 as a rating, because no response per e-mail as yet from yesterday. I do not know if I will receive a SIM or not. On the "delivery page" it shows as "Qued" but I do not know if I will receive a SIM without any payment. If you do a "test-order" on the R479 SIM it goes straight through to payment and shows the total perfectly, but I do not want the R 479 SIM. The college has supplied us with a once of Recharge on my son's phone, but specifically stressed that we must order a SIM from RAIN as soon as possible, before the Data runs out. Still waiting for a response. . .
56 replies
123 months ago
FORCEFULL REPLACEMENT OF DUALVIEW PVR DECODER
I have a perfectly working Dualview PVR Decoder . Whenever I call the DSTV/Multichoice call centre when I have a messed up channel menu showing channels I am not described for, an agent keeps on telling me to take in my perfectly working DSTV Dualview PVR Decoder as they will not be \supporting the software\" in future. Will I be the only DSTV customer complaining about this? Will everybody else be accepting the fact that you have to pay R 1400-00 for a new Explora which according to a few sites on the net, is not Dualview? Which means you will have to buy a second decoder for R 1400-00 which will accumulate to R 2800-00 exclusive of installation ? Why are we (the customer) forced to spend money without wanting to, when we have a perfectly working device? Why are we forced to change to a appliance which does not have the same working qualities and which we do not want ? And to pay for it ? "
75 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
2 (25%)
1 Star
2 (25%)