Active since May 2016
8
Reviews
0
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Reviews
8 reviews47 months ago
Tax deductions
On the 4th of May 2022, I complained about Old Mutual deducting extra tax after I went through a lengthy process to request them not to. Even got a response from BILQEES CARELSE Indicating that the issue will be resolved. Low and behold, the extra tax was deducted again! Can somebody at Old Mutual kindly advise the correct process to stop the extra deduction.
0 replies
68 months ago
Not Fastway Couriers
I ordered a toy for my niece online, the toy was send with Fastway Couriers, not my 1st choice of couriers. I did a tracking on my parcel VA0012921146 on the 7th of September 2020, according to the tracking the courier was unable to get a hold of me, yet somebody was available to collect the parcel at all times, I have since tried to contact Fastway via whatsapp, telephonic ally and per email to enable them to deliver the parcel with no luck.
0 replies
70 months ago
Awaiting Refund
On Saturday, 25 July 2020, I placed an order and made payment via instant eft. The money was taken from my account, but order number 107011122142 did not show on my order history, nor did I get an order confirmation email. I have contacted Mr Price on all of the platforms available, e-mail, whatsapp, facebook, messenger, No response. They asked for 24 hours to attend to this. Still nothing. I want a full refund of the payment made. Proof of payment was send to Mr Price on all of the platforms above on more than one occasion.
106 replies
78 months ago
Selfmed / Compare Amalgamation - Empty promises
Earlier this year correspondence was send out by Selfmed for a planned amalgamation between Selfmed and Compare, according to this correspondence we would be getting a better and stronger medical aid at a better price. We did not vote for the amalgamation because we were expected to go in blind, the options that would be available after the amalgamation was not given, nor the contributions for options going forward. This amalgamation has now been approved and new membership cards were send out. I was told that the options and the contributions would be available towards the end of October. That did not happen and I have not received a response to emails send to Selfmed. Today I went onto the Compare website and Donald gave me the options available for 2020. We have far less benefits than we previously had at a higher monthly contribution. I phoned Selfmed / Compare and the lady that answered the phone said the options for 2020 is not available yet, I told her that Donald send them to me and according to him the options that he send are the only options available. She then put me through to another lady that first said the benefits for 2020 is not available yet, when I told her I got them send to me from the Compare website, she all of a sudden had them in front of her. My complaint is this, amalgamation was never explained, the financial impact as well as the loss of benefits was never clearly outlined, Selfmed and Compare decided to amalgamate with empty promises that a better medical aid plan was in our future a better rate. I have been told to hold on and put through and told to send an email that goes unanswered one too many times since this whole thing started. It is too late now, it is what it is. I just feel that the customer / patient has yet again been fooled by empty promises from medical aids.
0 replies
89 months ago
Telkom - No service AGAIN
First of Telkom is not worth the 1 Star that I have to click to be able to write a complaint. We have been without a landline for more than 2 weeks in a 2 month period. That we are used to. The issue is that the ADSL line is also affected, This morning I went onto live chat to get an estimated time line of when our service will be up and running, the agent refused to assist me because I could not supply a cellphone number. This is a huge concern, we pay for a landline service, why is a cell phone number so important? Because Telkom knows that their "service" is so undependable that you need an alternative number to be able to communicate? If this is the case, why still charge your customers line rental, if you can't even communicate with your customers on the device that you are selling to them? The only bright side to this is that Fibre is almost done in our area and I can not wait for the day that I can cancel the landline "service" with Telkom
0 replies
91 months ago
Do NOT use Dis-chem's click and collect "service"
I will never use Dischem's click and collect / online shopping website ever again. I ordered an item, and requested collection from Festival Mall, I got a confirmation email and sms stating that my order is ready for collection at the selected branch, when I got there on Saturday 3 November 2018 to collect my parcel, the staff members at the click and collect counter was extremely rude, after explaining why I am there, wasting their time, they informed me they had nothing for me, one of them said something to the other in the lines of the item might be at the Glenacers branch, after asking 3 times why the item would be send there, without any communication to me regarding the change in collection address, and the question just being ignored by both staff members on duty, I just gave up and left. The only positive that I can say about the entire experience is that I didn't have to pay for the item before hand. I will definitely not be using this "service" again.
0 replies
92 months ago
Telkom
We have been without phone or internet service for three days, they only response I get from Telkom is that they are aware of the problem, that's it, not what the problem is, not when or if it will be fixed, nothing.
105 replies
121 months ago
Great Service
Hello, I had a new Explora installed on the 25th of April, had to call Multichoice on three occasions once was on a public holiday. The consultants were always friendly and helpfull. Thank you very much.
150 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)