Active since May 2016
13
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13 reviews36 months ago
This is what happens when you have a monopoly in the area
I don't understand why it is so difficult to release the line to the new ISP. All they say is that activation will take place on the 17th. No context at all. I don't owe my previous ISP any money and they requested for the line to be released as my balance is settled in full.I guess this is what happens when you have a monopoly in the area
53 replies
44 months ago
Extremely poor service and poor business etiquette
Good Day Why no one can get back to me is unbelievable. The manager at the tygervalley branch is not even bothered to assist or even talk to us regarding the matter. To me, that is just poor management skills. Just sits at his table and plays on his phone and the laptop. We took out a contract that was suppose to be 24 months. I still have the ad of the contract. Rather putting us on the 24 months, the consultant looked specifically for a 36 month contract for the same price as the 24 month contract that was quoted, so when the debit order comes off, we won't notice and by the time we do notice, it is to late to do anything about this. The device was R399.00 at the time for 36 months and R575.00 for 24 months. He rushed us through the paper work and didn't show us the term period or get us to initial next to the term period. He assured us it was a 24 month contract. Why on earth would we pay R575.00 per month for the phone over 36 months when it was R399.00 per month? Clearly the consultant wanted to make higher commission. I pretty much doubt that we not the 1st people that he has done this to. Please look at the screenshots attached. Please investigate this matter. Otherwise I will just have to consult with my lawyer to handle matters further. I did not want it to get this far, but the way it is just getting ignored is unacceptable. Regards Megan
134 replies
50 months ago
Vodacom Shop TygerValley daylight robbery
My wife upgraded her contract with Tygervalley Vodacom shop in November 2020. During this time there was a black november special on a LG V60 for R399.00 p/m over 36 months. She advised the consultant that she did not want the 36 months and would pay the extra to take the phone over 24 months. The total then came up to R559.00 over 24 months which she was ok with. I was also in vodacom the previous day to enquire about stock and they too said that the phone over 24 months was R559.00 on the package that we wanted. When signing for the contract she told the consultant numerous times that she only wanted the phone over 24 months which the consultant acknowledged. Not only did the consultant then not sign her up for a 24 month contract. He signed her up on a 36 month contract that was also R559.00 p/m. Why would she be so stupid to take a 36 month at R559.00 p/m when they had a 36 month R399.00. How convienient as well that he chose a contract for the same amount as the 24 month so that we wouldn't notice anything when it came to the debit orders. He did not show my wife the term period or let her initial anywhere on that page (all the vodacom contracts that I have taken out, one of the 1st things they do is to get me to initial next to the term period so that I know what I am signing for). He was so rushed to get her out of the shop and just rushed through all the paperwork. All we got was the slip for the phone and no duplicate contract with the details. So we recently checked when was the next upgrade date (which should've been end of 2022) only to discover it was only due the end of 2023. Upset about the situation, we immediately phoned Vodacom. They advised us to go to the shop where we did the upgrade. We went there immediately to only be met by there is nothing we can do. The consultant went to the manager and the manager didn't even want to come hear our story or talk to us. All they said is we signed for it and there is nothing we can do. We requested the original copy, to which they printed out for us. No initial next to the term period. They said it was not necessary for the consultant to request that. To top it all off the consultant said that there has been numerous people complaining about the same thing. Also the consultant who helped us was no longer working there. Clearly this seemed like something fishy that was going on in this store. I even showed her the ad of the phone in november 2020 and asked why we would do something so ridiculous. My assumption is that the consultant who helped us purposely took out a 36 month contract that was the exact same amount of the 24 month contract to get a higher commission or meet target or something in that line. I feel that this is shocking business practice that they would do this to a client. They asked why we left it for so long. Obviously we wouldn't suspect anything if what we were quoted was R559.00 over 24 months and was getting debitted R559.00. You normally only check your upgrade date close to the time that you would be expecting the upgrade. Vodacom does not put the remaining term left on the invoices and statements.
240 replies
57 months ago
Short term gain = long term pain
Normally if the wife and I feel like going to a restaurant for fish and chips, we go to Hooked, but oh man did I regret the last visit. The portion of calamari was so small for R50.00 and we got 2 of those. Felt like I threw R100.00 away. Now the fish and chips was what was really disappointing. The fried fish use to have good flavour and tasted like fresh fish, but now it had no taste, didn't flake apart and had a weird shape. I had to layer the fish with garlic, lemon and chillies just to get some sort of flavour. So now they charge you more for fish and chips but use frozen fish, which is cheaper to buy. I understand that we are going through a pandemic and I really feel for the restaurant industry, come on. Don't drop our quality to save a bit of money. By that, the loyal customers you once had won't be coming back no more. Short term gain = long term pain.
0 replies
58 months ago
Spur Sioux (Glengarry) cheaping out
I never thought that a company as big as spur would resort to mickey mouse business tactics. So the Spur Sioux branch is cutting through their patties now? Sliced right through the middle. The patty was not a 100g. Really disgusting that they would take 1 patty and cut them in half just to make two burgers from 1 patty. Daylight robbery right there
0 replies
59 months ago
Ignorance from the Vodacom cancellation department
I don't understand what is suppose to be so difficult about cancelling a contract after the 24 months. As my contract was nearing its end, I contacted Vodacom a month in advance to cancel my contract. After speaking to the consultant for a while and him trying to sell me other products and me telling him that I am not interested, he eventually told me that he has processed my cancellation. I was shocked to see that I was still then getting charged after the 24 month contract ended. I contacted Vodacom cancellations again, only to be told that the cancellation wasn't processed. I was frustrated and really upset because it is my right to cancel after my contractual period and they just don't cancel after requesting it. The second consultant also tried to sell me other products. I kept on telling him all I want to do is cancel. This call took longer than the 1st one and he assured me once again that it was cancelled and that they would investigate the matter. Once again, I got billed on my next statement. By this point I was livid. I called in again for them to eventually cancel it. The consultant said to me that they would investigate the matter. I have still not received any feedback from the investigation regarding the cancellation. This is not the 1st time that this has happened. Really poor service. Not impressed at all
106 replies
65 months ago
How can you sell me a empty box
So upset. I bought a Samsung Galaxy Fit 2 from the Hi-Online store in Canal Walk. The display cabinet was locked with a battery operated key. The battery of the key was dead so they couldn't open the cabinet. They went to go check to see if they had one in the stockroom. The consultant found one. The consultant didn't check to make sure if there item was in the box. On my way home, I noticed that the seal at the bottom was cut. The watch was not in the box. I couldnt go back as it was past 21H00 and the store closes at 21H00. I am going back first thing in the morning and hopefully the matter can get resolved.
56 replies
65 months ago
Contract Cancellation not done after Cancelling Contract
My wife has been getting billed for 2 contracts that was suppose to get cancelled a year ago. Everytime they say they going to investigate and get back to us, they never do. The consultant who tried to sell her the contract was so pushy and she kept saying no. What does he do? He goea and activates it anyway. What happens now to all that money that she was getting billed for something that was suppose to get cancelled and never used. It eventually got cancelled now recently, but for almost a year she was getting billed without her consent for extension. Isn't that illegal? We know if you don't cancelled the contract will remain open. That is why we phoned in to cancel. Is it that hard to listen to the recordings that clearly get stated at the beginning of the call that all calls are recorded. She was promised that they would investigate and if it was cancelled when she said she did, they would credit or refund her. What ever happened to that?
112 replies
67 months ago
Unprofessionalism taken to the taken to the next level. POOR POOR SERVICE
I have never received service as bad as I have recieved from the insurance claims department. What as made me really upset and frustrated is that I can't even speak to a supervisor or team leader. Honestly I cannot believe that a superior just blatantly refuses to speak with their clients. I am not been unnecessary and irrational, but its the 1st time I have heard that insurance process takes more than 3 months and my account is continuously falling into arrears and getting called constantly from the collections department. Does RCS not use one system. I literally have to explain the same story almost every day. For over 3 months, RCS credit insurance assessors has been assesing my claim. They have made no contact with me. I have to phone them all the time to find out what is happening. The matter has been escalated numerous times, but to no avail. When I asked to speak to the manager or supervisor, I was told they "HIBERNATING" and I can't speak to the superior. I phoned in again and another supervisor said they don't want to talk to me because "what more do I want to hear?" Everytime I phone in, I feel like I am a criminal. Does it take always almost 4 months to process a insurance claim? Each time new documents is getting requested after I have sent in all my documents that was requested. The level of unprofessionalism is next level. Its actually disgusting that a customer can get treated like this.
109 replies
67 months ago
Almost 4 months to sort out an insurance claim?!! Come on
For over 3 months, RCS credit insurance assessors has been assesing my claim. They have made no contact with me. I have to phone them all the time to find out what is happening. The matter has been escalated numerous times, but to no avail. When I asked to speak to the manager or supervisor, I was told they "HIBERNATING" and I can't speak to the superior. I phoned in again and another supervisor said they don't want to talk to me because "what more do I want to hear?" Everytime I phone in, I feel like I am a criminal. Does it take always almost 4 months to process a insurance claim?
106 replies
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