Active since May 2016
7
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Reviews
7 reviews60 months ago
Pay by 14:13 for overnight that become next day overnight.
I booked my parcel overnight from Pretoria to Pinetown at 14:12. Done an immediate payment after booking. Emailed my proof of payment by 14:29. Parcel was to be collected between 13:00 and 17:00. 17:13 I call to ask when it will be collected. Now I get informed that my parcel was only booked at 15:06 and therefor it was moved over to tomorrow and will then go overnight and arrive in Pinetown on Wednesday not Tuesday. I really feel that because I use the service as a XOC client that pay as I send and not an account client my package was moved on. How do I explain to directors why the file was not there on Tuesday? The Courier Guy and specific your XOC department not again. I will rather send my packages with Paxi before I make use of your service again.
0 replies
63 months ago
HOW LONG FOR URGENT REPAIRS
I bought an Inverter from Ellies Pretoria on 5/2/2021. I handed it in on 8/2/2021 for repairs as the electrician who installed the inverter did not connect the wires correctly and something was blown. I phoned Ellies Repairs and told them what happened and was told the repairs would take 7 to 14 days. It was marked by Ellies Pretoria as URGENT as I need it for a Medical device. Since then I phoned Mosia on 011 490-3944 every day to enquire about the inverter. Everyday I get the answer that it is still on the technicians bench. They will ask him, then he is still busy with fault finding, then he is waiting for a part. Yesterday he was "busy busy busy " working on it. No quotation as to what the repairs are going to cost, When it will be finished. So much for URGENT. I really think they should look for new technicians.
0 replies
67 months ago
POOR SERVICE
I placed an order on 14/10/2020 had a problem with online payment. Paid on 20/10/2020 after I requested their banking details. Up to now, no delivery. I will really not be using their services again.
0 replies
82 months ago
COMMENDATION FOR OFFENCY
I would like to commend Offency from the Pre-Authorization Department. With her help my problem with sleep studies was sorted out. The best encounter I had with Medshield since becoming a member.
56 replies
84 months ago
Sleepstudy department non existing?
On 10 May 2019 I emailed my previous sleepstudie results with a request as to how I can obtain authorization to go for a follow up after 6 years of using a CPAP machine. My Broker send emails on this issue and no response was received from Medshield. Hopefully we will get response from this review
168 replies
119 months ago
ANDREW ONLINE CHAT
<p>Thank you Andrew for you assistance on the online chat. You answered all my questions and I am a happy member.</p>
106 replies
121 months ago
NO SERVICE Message on iPad
Please can you help with the NO SERVICE Message on my iPad. I make use of a prepaid sim card. I reset Network settings and even restored factory settings. After doing this the MTN network carrier is picked up until I place the iPad on charge then we go back to square one.
150 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)