Active since May 2016
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20 reviews2 months ago
No delivery
I have an urgent collection from Centurion to Gordons Bay, but The Courier Guy cancelled my first request for a delivery with no valid reason and now my second request and payment is delayed once more. It is impossible to contact customer care as the number is no longer listed and the whatsapp number is just a chat bot.
0 replies
8 months ago
Non-existent service delivery
Please advise why communication from yourself is non-existent once a building insurance claim is lodged? It's been more than a week since our claim was lodged and the matter is still not resolved as there is zero communication from ABSA. Is it really this difficult to sort out a geyser claim?
159 replies
9 months ago
Citisprint is definitely not sprinting.
9 days since I requested their services and 8 days since I made payment. I still have not received my couriered documents. No accountability whatsoever.
0 replies
19 months ago
Absent Legal Department
I have been trying since 14 Augustus 2024 to reach one of your staff members in your legal department to no avail. I receive read notifications, but the curtesy of a reply email is too much to ask for. We are trying to resolve a legal matter with a proposal that will be mutually beneficial to all parties involved, but your legal department just cannot be bothered. Applicable staff member: Ms Tembi Maluleke
265 replies
23 months ago
Failure to pay approved insurance claim
Please advise why Absa refuse to pay out an insurance claim that was approved? I provided everything that was required and submitted the cash settlement form, but now absa is completely silent. I phoned in and the lady that assisted me could not help me.
159 replies
31 months ago
Unable to update personal details
What must one do in order to get an email address rectified with Absa home loans? I have been trying to fix your mistake for the past 6 years and each and every single time I need to deal with home loans it is a struggle because absa simply refuse to rectify a simple error made by one of your employees. We never receive any correspondence from absa as a result
131 replies
34 months ago
No feedback after building insurance claim was submitted
I reported a leaking roof on Monday 19 June as a result of storm weather we experienced in Cape Town. I had to wait till the Monday in order to lodge a claim seeing as you dont offer assitance during weekends. Your assessor came out and now absolutely nothing is happening. When I phoned your call centre I was informed that the claim was forwarded to a specialised team, and I can expect feedback in 10 working days. This is not acceptable. We are trying to limit damage to the room and ceiling, but it is impossible to do so if we have to wait this long for your 'specialised team' to get back to us. It's the rain season in Cape Town and you don't do enough to assist us in this regard.
477 replies
44 months ago
Absa builing insurance a hoax
Absa you are a disgrace. You have no regards for your clients and your business ethics is non-existent. I lodged a claim on my absa builing insurance policy on 11 July 2022. I have a leaking geyser and a leaking geyser as a result. The Geyser was repaired a week ago just for us to discover yesterday that it was leaking at the exact same spot again. The problem is that the cupboard was due for replacement today. Your appointed plumbers came out for the second time yesterday to repair their shody workmanship and today the carpenters came to replace the cupboard. Just for us to discover that the geyser is still leaking right onto the new cupboard. I phoned your call centre and I tried to phone the plumber, but I got no feedback. I few hours later I phoned your call centre again just to be told that you will not take responsibility for the ongoing leak and that it is as a result of our lack of maintenance. Our lack of maintenance on which your plumber worked yesterday. I am insulted and angry. Your business ethics leaves much to be desired for. Due to your rude incompetent behavour a brand new cupboard is busy being damaged for no fault on our part. One star according to this review is generous. You deserve a zero star rating
1780 replies
46 months ago
No assistance with insurance claim
Lodged an insurance claim on 11 July 2022 for a leaking geyser and resultant cupboard damage. The plumber came out for an assessment on 12 July 2022 and since then nothing happened to my claim. I need to phone every day just to get one excuse after the other from your appointed plumbers. First they claimed to have phoned me but could not get hold of me. Coinsidently I had no missed calls from them. Then you promised to e-mail me. This also never happened. Now Im stil sitting with no hot water and the carpenter cannot assess the damage to the cupboard as the plumbers are simply missing in action. I am really tired of struggling to get this sorted.
402 replies
48 months ago
Continuous incompetency from ABSA
Incompetent. Useless. Pathetic. Just a few kind words to describe the service level received from yourself when dealing with a building insurance claim. Claim lodged on 5 May 2022 and nothing is happening on this claim. I need to phone every sigle day to hear one excuse after the other. Yesterday I finally learned that you appointed an assessor - just to learn that you appointed an electrical contractor to assess damage that is in no way electrical related. Smart move ABSA. As if this is not enough your assessor failed to honour an appointment today. An appointment for which I had to take time off work. I expect to be reimbursed for my wasted time.
670 replies
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4 Star
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3 Star
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2 Star
7 (35%)
1 Star
13 (65%)