TH
Tony H
Active since May 2016
28
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0
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28 reviews40 months ago
Rain 5G internet is not reliable - Cannot be used if you are serious about your business.
Shocking 5G service. Every time there is load shedding their base stations go down ~ they say their base stations have no backup power Period! It was 4-6hours a day in November 2022 and in Jan 2023 it is up to 11 hours per day that they they provide NO SERVICE yet they comfortably bill you for the full months rental and then they expect you to back up their failing 5G service with an additional 4G service so they not only take your money for a service they can't provide but they take more money if you back it up with one of their other products. The more they are down the more money they make! Diabolical!
264 replies
41 months ago
RAIN mobile 5G & 4G services suck
RAIN unlimited home 5G standard R739 ==> Used to be "up to" 50Mbps now it is "up to" 60Mbps and they are running a 3-month promo at "Ultra-fast speeds" I'm 650 metres from their base station ~ direct line of sight. Sadly, they really make their speed advertised... Up to any speed means very little when their speed delivered is but a fraction of their advertised speed. Up to 60Mbps or ultra high speeds is way faster than the 256kbps they are delivering some days and then never seem to get closed to any of their UP TO speeds. And their availability is terrible. Does not work during load shedding even if you have backup power ~ RAIN dies when Eskom dies and don't rely on their 4G service as a backup. 5G goes then generally 4G goes with it and when it does work, the speed is dismal...... and 4G backup is not free.... you have to pay extra because they cannot provide the 24/7 5G service you pay for.... Try and contact them. You can only login and send a message. Oh, wait, you need internet for that right? So RAIN think they are doing a stunning job only because you cannot contact them when their internet service goes down. If you need a reliable service provider then RAIN is going to be a load of pain.
264 replies
55 months ago
A & R Gate Automation defacing private property.
A & R Gate Automation you are defacing my property with you advertising. You welcome to put a flyer in my post box like everyone else but you persist in sticking your junk all over my palisade, gate and gate motors. After repeated requests to keep your junk off my property ~ I will NEVER use your services!
0 replies
67 months ago
RAIN cannot be called an ISP because there is no "service" in their company!
RAIN ISP => Internet SERVICE Provider ~ No service at all! RAIN is probably the worst service provided one can use if you live in South Africa. Don’t understand me wrong, I have had many very bad service providers but none can beat RAIN for being the worst. I have a 4G uncapped and a 5G uncapped service from RAIN. Yes TWO, that means I must have been twice as mad when I signed up for their services. The salesperson said that I was I a perfect spot and would have coverage from several base stations and in the event of one going down I would still have a connection to the internet since their base stations were resilient and load shedding would not affect my RAIN connectivity at all. Well, that is a lie too. I went and got a RAIN SIM from Clicks and the registration process was quite easy. Then I performed a speed test and compared RAIN 4G to that of MTN ~ same location, same device. MTN 4G is 15x faster than RAIN’s 4G. Not one or two times slower than MTN but 15x. And don’t try and complain and tell them there is something wrong since they seem to be in denial. So a dial-up modem service of old would be faster than their 4G service. So I try their 5G service because they say that it is really fast …. up to 30Mbps Well, it does achieve some speeds in that region but only if you are very lucky…… Again their 5G service is slower than MTN’s 4G service by some 20Mbps ~ so, dear RAIN, what is the purpose of your 5G service if it is slower than the existing 4G services of MTN? Sorry, I keep refering to RAIN as a “service”…. A service is only delivered if it works ~ and mine does not work. It only works some of the time so per haps a partial service. Reliability is a non starter if you are looking for a real ISP that can deliver. So you think all the above is a very sad story about RAIN? Don’t try an report a fault. Because then Einstein himself responds to your call and tells you that you must hang tight and that they will get back to you within 24 hours…… Really? 24 hours means I must close my doors for 24 hours until RAIN can figure out what they need to fix. Then they tell me I have to move my router around to look for a signal? Really, can your “free to use” router not see the base station 600 meters away? I can see it with the naked eye and your router can’t? I tell them I live on top of a hill and have an almost 360 degree view of Joburg. The router is outside and nothing between the base station and router still has no signal? and then they send me an email asking if my service was restorred because I did not respond to their previous email requesting the same. RAIN, I asked you to call me because my internet was down…… if my internet is down how do you think I connect ti the Internet to receive your emails. FFS! How dof can one get? Either their base station is broken or their “free to use” router is. Now consider that I have two routers with the same problem…. My own router can connect perfectly to the MTN network (remember its 15x faster than RAIN) So the common denominator is the base station…… But you think that the RAIN staff would be smart enough to figure this out ~ aparently not ☹ WHY ATRE YOU AFRAID TO CAM ME? I'M A PAYING CUSTOMER?
53 replies
68 months ago
RAIN ~ An Internet "Service" Provided with NO customer "service".
An Internet "SERVICE" Provided with ZERO customer "service". And don't try and contact them to report a problem of complain about their service. No number to call so you have to rely on their ZENdesk which is another zero. New 4G line One week old. Speed Test is 5x slower than the other service providers in the area. I can see their towers ~ One is 680m away but still SLOW. Complain and they say id depends on your area. Well explain why the other service providers are 5x faster in the same area. No point in giving me 5-bar signal with no throughput. May as well remained on dial-up ~ yes, its that bad! So they say I should try their 5G. It worked for a week and then went down. Reported via their online portal........ What a waste of time.... No response, No call to assist, No customer service. All you get from RAIN is PAIN! If you require a reliable and stable Internet Service Provider then just DON'T USE RAIN! They just don't care and they don't respond to anyone. "Company does not respond!"
53 replies
68 months ago
Virgin Active debiting our business account without a valid mandate using Standard Bank Tools!
Virgin Active debiting our business account without a valid mandate using Standard bank Tools! Virgin Active, we have repeatedly told you that our accounts are off limits for processing Debit Orders. You do not have a valid mandated to do this! You just blatantly ignore this and you disregard all security protocols when signing up new customers. Clearly all one needs is an account number and you are greedy enough to take the money regardless of the fact that the account being presented id not your members own account. Since we blocked you from processing normal debit orders you are now using Standard Banks Business Online access to process these invalid transactions. This is fraud. VIRGIN ACT4005296877 174055 ~ you do not have a valid mandate for this. Ask your customer to prove ownership ~ Like you are supposed to do! I have reported your poor contact to Standard Bank of South Africa
0 replies
69 months ago
FNB has clearly forgotten who the customer is and from whence all wealth flows!
FNB has clearly forgotten who the customer is. I was born in the fifties and therefore not glued to my phone. If it rings i will answer it but if you want to send me sms or app messages then you are clearly not very interested in attracting my attention ~ so your "award winning" app is about as good as a peephole in a glass door. When you ask them to call you then flat ignore the request...... you have to continue to chat via the app with people that clearly require s**** feeding. I called the credit number this morning 0875777000. It picked up and told me a whole lot of useless information (at my expense) and then requested I enter my ID number followed by a #. Did this and then they said the ID number does not exist and to reenter. I enter the same number and now I do exist. They then send me an authentication request via the "award winning" app (like the peephole in the glass door) which I "confirm" and off they go telling more stuff I don't want to know (again. at my expense) and then I get a message that the extension I was transferred to was not available and the message box was full. Well done FNB ~ your "award winning" systems clearly don't work for me. If you wish to retain my business then I suggest you call me. Preferably by end of business today, 28 August 2020
53 replies
70 months ago
Vumatel maintenance staff have no regard for the traffic laws
Vumatel maintenance staff have no regard for the traffic laws and maliciously obstruct traffic. All the laws of South Africa apply to all the people in South Africa equally. You are not above the law! Your maintenance staff need to adhere to the road traffic rules and not obstruct the mainstream traffic. Your maintenance vehicle FY72DG-GP parked illegally obstructing traffic in Conradie Street, at the intersection of Conradie & Hugo Streets in Ontdekkerspark, Roodepoort on Sunday 19 July at 10am. When asked to move the vehicle 3 meters to a “more safe ~ out of way” position in Hugo Street they flatly refused and said that are working. Really! Ignorance of the law is no excuse: Here is the regulation so now you have no excuse of even being ignorant ~ of the law. You MAY NOT PARK in the confines of a stop street on a public road or anywhere where you will obstruct traffic. If your staff have a valid driver licences they should know that it is illegal to obstruct traffic! AARTO Regulations 2008: Item: 1876 Charge code: 5042 Reg. 305(1)(b) Parked a vehicle where the parking constituted a danger or an obstruction to other traffic or was likely to constitute a danger or obstruction to other traffic R250
53 replies
70 months ago
Eurolux Products do not seem to survive their advertised product life span :-(
Eurolux sells their 6W ES LED bulbs stating that their lifetime is 15,000 hours. I write the date on every LED bulb I install and when it fails I calculate the hours the bulb was in use and then refer to the stated lifetime on the package. Eurolux claim 15,000 hours an in reality it is only about 5,196 hours which is a third of the claimed value. Their external light light fittings also have substandard weather seals which go brittle and perish in a short time span exposing the electrical components to moisture/rain. You also cannot buy a replacement seal for these fittings. Builders Warehouse reports they do not stock these replacement seals. You need to replace the entire fitting which means that Eurolux does not seem to have a high regard for the environment since they do not offer a service exchange for their defective products or facilitate the recycling thereof.
105 replies
73 months ago
VOX ~ Shocking service delivery ~ 134 days to execute a simple task ~ Still not done!
On 25th November 2019, VOX sent an email advert advising that their current uncapped voice service was discounted by 50%. I called and spoke to a consultant named Damian. I asked if they were going to discount existing customers, he said NO. I then asked how I could get onto the reduced tariff? He said that I should cancel my existing service and apply for a new service at a reduced rate. Really, I'm an existing RICA's customer ~ took them days to port all my numbers and to configure my service and you want me to cancel it and reapply! Damian advised they he conferred with management and they would make an exception to the rule and change my tariff plan. (Wow..... I feel so special now.) 134 days later this is still not changed. Every month I'm billed twice the agreed tariff. Every month I complain. I ask them to call me and provide a number but still NOTHING. Zero customer service. Then I get an email address for Pieter ("a manager") and forward him all the information and ask if he would call me. Again NOTHING/NADA/ZIP/ZERO A communications company that cannot communicate :-( Anyone want to call me? You have my number.... or is this just your (sub)standard "service"?
0 replies
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