SS
shaun S
Active since May 2016
38
Reviews
0
Industries
Reviews
38 reviews2 months ago
No Feedback, Emails Don't work, nobody answers
Need your legal Teams Email adress Your Complaints Email adress. Unfortunately I will not be waiting any longer-term. Your emails on your website don't work they come back undeliverable your phones numbers just ring they don't work either. Sent out emails more than a week ago still no reply. Should your response not meet my satisfaction I will escalate the matter
53 replies
4 months ago
Worst service, Misleading, ****, stay away
The absolute Worst Service provider in Southern Africa. The level of education is now question marks. Let me tell you why 5 calls 5 different stories okay Picked up our Loop router was told 2 hours then active then next person said no no they will sort it out dropped the call then call back next person no 4 hours then we waited guess what no service so then final call spoke to the most ****y person ever and said no it's 24 hours... Okay rain so you mislead us and **** please provide me with the calls to them all I'd to share this with my network of how not to deal with customer
265 replies
5 months ago
Price discrepancy - no service - no data no calls
Dear Vodacom Management, I am writing to formally raise serious concerns regarding my account and services, which require urgent attention and escalation to the appropriate department. 1. PRICING DISCREPANCY – EASY 2 OWN CONTRACT Transaction Date 21 June 2025 Product Easy 2 Own – (x2) Honor X6B 128GB 4G Deposit Paid R1,060 per device (Total: R2,120 for both devices) Daily Payment R19 per device Agent Reference: ***xx Concern: I request clarification on the pricing structure for this contract. The Honor X6B 128GB 4G device retails between R2,499 and R2,999 on the open market. - Total amount paid to date (including deposit): R3,860 per device - Outstanding balance to gain ownership: R4,161 per device - Total cost per device over 12 months: Approximately R8,021 This represents a markup of over 160% to 220% above the retail value of the device. By comparison, Samsung devices retailing at R3,999 are available through Vodacom Easy 2 Own with a deposit of only R540 and daily payments of R16. I was not informed of this significant price difference by Vodacom staff at the time of purchase. I require a detailed breakdown justifying this pricing structure and an explanation as to why a lower-value device incurs substantially higher costs than more expensive alternatives. And the this cost me a interview today with having the phone unlocked half way in locked I took screen shots of this. The company has not even bothered to reach out me. Thank you Vodacom. I dont want your applogies. With this in store they did not explain the terms I have to pay up the contract can't cancel it. So let me get this straight it's a rent 2 own but you cant return it? So then it should be a contract and it's not 2. UNLOCK DAILY SERVICE – NON-DELIVERY OF PAID SERVICES I have experienced repeated failures in receiving the services I have paid for under the Unlock Daily feature: Monthly Payment: Paid upfront for one month – did not receive the allocated airtime or data for the full month. Weekly Payment: Paid upfront for one week – again, did not receive the allocated airtime or data. Device Lock Issue: Despite paying to unlock the device, it remains locked immediately after payment, contrary to the advertised 3-day grace period before re-locking. This constitutes a failure to deliver paid services and may be considered a breach of consumer rights under the Consumer Protection Act, 2008 (Act No. 68 of 2008), which guarantees the right to receive goods and services of good quality and as advertised. I request immediate rectification and reimbur*****t for services paid but not rendered. 3. LACK OF RESPONSE FROM CUSTOMER CARE I submitted a formal complaint via email to Vodacom Customer Care over one week ago detailing the above issues. To date, I have received no acknowledgment or response. This lack of communication is unacceptable and does not reflect the standard of service expected from a leading telecommunications provider. REQUEST FOR ACTION I respectfully request the following: 1. Immediate escalation of this matter to senior management or the relevant complaints department. 2. A detailed written explanation of the pricing structure for my Easy 2 Own contract. 3.Rectification and reimbur*****t for all Unlock Daily services paid but not delivered. 4. Formal acknowledgment of this complaint within 48 hours and a resolution timeline. 5. Guidance on further steps should this matter remain unresolved, including escalation to the ICASA (Independent Communications Authority of South Africa) or other consumer protection bodies. It's been 2 weeks Vodacom customer care don't reply to my mail and don't even call me back.
212 replies
14 months ago
Complaint not resolved, ombudsman next step
Formal Complaint regarding Poor Service and Unresolved Issue Dear Discovery Bank Complaints Department, I am writing to express my extreme disappointment and frustration with the service I have received from Discovery Bank. Despite my repeated attempts to resolve the issue, I have been met with inadequate responses and a lack of resolution. The issue began when my card was blocked, and I was informed by a call center agent that the block was due to an error on the part of Discovery Bank. I was forced to make multiple calls to attempt to resolve the issue, during which time I explained that I had limited time and urgent business commitments that required access to my funds. Unfortunately, my requests for assistance were met with indifference, and I was not provided with any meaningful resolution or compensation for the losses I incurred as a result of the bank's error. To my surprise, your department's response to my formal complaint attributed the issue to a connectivity problem, which is contrary to the information provided by the call center agent. I find this discrepancy to be unacceptable and an attempt to shift the blame away from the bank's responsibility. I have tried to be patient and cooperative throughout this process, but it has become clear that Discovery Bank is not committed to providing adequate service or resolving customer complaints in a fair and timely manner. In light of this, I am left with no choice but to escalate this matter to the Ombudsman for Banking Services. I request that you provide a detailed response to this complaint, including an explanation for the discrepancy in the information provided and a commitment to providing fair compensation for the losses I have incurred. Please find attached all relevant correspondence and documentation supporting my complaint
0 replies
15 months ago
Terrible service , card blocking, pathetic
Still waiting on a case manager to make contact with me this has now been a week already.
636 replies
16 months ago
Pathetic, locking my account due to the finance team stay away far away
Today is the day I’m going to get my legal team involved I’m sick and tired of having to battle every single month you suspend my service I have to make payments to my workers and you turned my wife off at home every month I need to call and let you finance department allocate payment I’m sick of this I’m going to take to a legal team and all the names of people who have not helped me I will mention I’m paying for a service you are not rendering to me. If you do not call me back today I’m taken this further every month I’m not playing your games any more people don’t do it they will give you the same service as I receive stay away
0 replies
16 months ago
Pathetic bot service , no help , no humans , stay clear
Please don’t use PayFlex. The automatic response just to try and reset my password is pathetic doesn’t work if you want to deal with bots stay clear rather use other platforms better service and you deal with humans. It’s simple I need access to change my wife’s card we had a joint account but the they do not allow for this they keep giving me bot replies I have sent all documents no reply. Should I not get a response from a human I’ll be taking further steps as they have my data saved to a server where have no access. Stay clear don’t use them don’t
0 replies
25 months ago
App Off Line Again, Embarrassing , Never resolved
So Yet Again the worst baking app in South Africa. Ladies and Gentlemen Please stay clear the bank has a massive problem with the App and the staff will tell you lies about wifi and data and signal and what device do you use they are pathetic they always give you a narrow minded response about how sorry they are they will look into it they never Do...... So I took my family for dinner tonight and guess what my brother had to pay yet again I could not get into the app after I deleted the app downloaded the app and try **** multiple time to log in and error again... I'm at the point where I'm fed up with discovery please guys don't to it don't they have never resolved the banking app. I'm Happy to say I'm moving all my Money and my medical aid over to the competitive Banks
56 replies
26 months ago
Pathetic
I have sent countless emails. I have requested countless call backs and I have sent countless tress emails. No response and that's the new norm with momentum.
174 replies
27 months ago
Service Returns and Warrenty
Today 31-Jan-2024. I bought my phone from Game I'm Tygervalley Western Cape Samsung A05s. Went home to test it out with no Surprise phone got warm and switched off did not complete the cycle then I restarted the phone and when testing all function the camera keeps flashing on and off.i have not even charge the device then I went to cape gate game closer to my house where I spoke to the manager Instore with no help terrible service I have he's name and surname and with this being said they said sorry must be booked in and tested I said this phone was bought today. So I said game please show me on the till slip where this states that you won't refund me for a phone and you first book it in and then decide ? Your website and till slips does not state this however your return department have a little pathetic a4 paper stating this and CPA law does state it must be explained at this wasn't so either you refund me or I'll take it up with the CPA ? The phone has not even been charged so I'm waiting on your response,. Ps a lady bought a bag and the hoops she had to jump for service this is why game is loosing customers at a massive rate. Just a tip I went across to makro and they said they would refund me but you guys won't? If this is the game you want to play. I'm the coach
58 replies
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38 (100%)