Active since May 2016
8
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8 reviews61 months ago
HORRIBLE SERVICE HORRIBLE!!!!!!!
I have a HUGE problem with Standard Bank Deceased estates department with regards to my late daughters home loan account. Its a month now waiting for the surplus funds to be deposited to the estate late account and I am being sent from pillar to post.
53 replies
74 months ago
Unhappy client
I have placed an order on the 20 March 2020 for a fridge and have not received it to date. I called you guys and advised you that i have meat that cannot go into my fridge as it does not fit and I need the freezer urgently was promised a call back bit nothing till now. I need the freezer to be delivered today
105 replies
76 months ago
Edgars refusing to close a paid up account
i sent you guys an email on the 24 December to close an account that was paid off on the 17th December 2019. The account has not been closed and I see there is a charge dated 07 January 2020. Please advise who is liable for the charge as I made it clear that this account is to be closed. Please close this account and advise
61 replies
96 months ago
Baby and me programme is just a big joke
I registered for bankmed baby and me programme on the 30 January 2018. I called you people on the 30 April 2018 to ask about the bankmed baby bag as I am going on leave soon and would like the parcel to be delivered at work however to date it has been nothing but empty promises. I sent you an email dated 17 May 2018 under your REF ********** 098 however no one has bothered to call. When you call to inquire they telling you that they will follow up with the couriers but its been weeks now and i am situated in JHB cbd!!! Please can i have this sorted out by end of this week as i will not be available after that. This is the worst service ever
583 replies
99 months ago
NO RESPONSE RECEIVED
Policy No: SHS ********** 3 I have just been called by Pitso at PRCB informing me that my documents are not fully signed after a month of submitting to him . This claim has taken way too long and I have been more than patient with you I would like this claim to be resolved by end of business today or I am escalating it to the Ombudsman Regards Stanley Mashego ********** / ********** 404
263 replies
99 months ago
INSURANCE CLAIM FOR VEHICLE WRITTEN OFF
I was involved in an accident on the 19th November 2017 and I called Standard Bank Insurance to log a claim, my claim was the assigned to Siboniso Dlamini. The service was very poor as he did not communicate and would make promises to call back and never did. I have been having endless troubles with this department from the word go, in December when I would call in there would be full day sessions/ year end function and my calls would never be returned. My claim was then transferred to Nomusa at PRCB. I have submitted all the necessary documentation however to date I have not received any feedback The service overall has been very unpleasant and I am willing to take it as far as I possibly can Please urgently assist as this claim has taken too long which has resulted in financial losses and added stress I would like you to investigate this matter and pay the claim. I look forward to hearing from you as soon as possible. Yours sincerely Stanley Mashego ********** / ********** 329
263 replies
110 months ago
Horrible Service
<p>Hi RBA, I am holding on for your consultant for more than 10 min now..my house has been completed since December and only the Electricty and water was left now please advise how long does it take to instal water and electricity because I ma receiving a bill from COJ and I have taken insurance for a house that I am not even occupying. Please resolve this matter by EOB today Mantombi ********** 977</p>
0 replies
111 months ago
POOR SERVICE DELIVERY AT EDGARS ONLINE
<p>I PUT THROUGH A ORDER ONLINE AT EDGARS ON THE 02 MARCH 2017 TO DATE MY ORDER HAS NOT BEEN RECEIVED. THE SITE ADVISES THAT ORDERS TAKE 2-5 WORKING DAYS TO REFLECT I WENT TO THEIR FACEBOOK PAGE TO MY SURPRISE I SEE POSTS FROM OTHER CUSTOMERS OF THE SAME PROBLEM SOME CUSTOMERS WAIT UP TO A MONTH??!! </p>
112 replies
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1 Star
8 (100%)