Active since May 2016
12
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Reviews
12 reviews9 months ago
BOREDBOX ARE ****MERS!
Please do not buy from BoredBox, I am still waiting for a refund until today. I ordered gifts online for Father's day, when I followed on my order I was told the items I ordered are out of stock. I was given options to choose from and I didn't like any of them and it was already too late for delivery either way so I asked for a refund.. TILL TODAY they had been blue-ticking my emails and WhatsApp messages
0 replies
92 months ago
NO DELIVERY
I have ordered an item online which I was told at a branch that it is available on online stores online.. this was two weeks ago and I still don't have my delivery which was scheduled to occur on 11/09/2018. I was on the fone that day constantly calling to find details of the delivery because I had to stay at work since I used my work address and I really needed to get it that day since I had to use my item the next day when writing an exam. I kept on being told delivery will happen as scheduled till I noted it's almost 4 yet I had no delivery, I was placed on hold by Makro as they attempt to contact the couriers... this is what happened from that day whenever I call to find out about my order... I just don't want the item anymore please cancel the order and give me my money back... I regret ever setting foot in your store and wasting my time calling you if this is the kind of service one gets. My order number is MAK953965
105 replies
106 months ago
Worst customer service
<p>I have been waiting on an a queue at Telkom in Trade Route Mall for over an hour. The are two consultants on site servicing two different people. Four people have come after me and we all waiting in queue whilst none of the consultants have asked to offer service and multi task since there are people in line. I have never experienced such bad customer service in my life. Query ********** 6</p>
0 replies
106 months ago
Worst customer service
<p>I have been waiting on an a queue at Telkom in Trade Route Mall for over an hour. The are two consultants on site servicing two different people. Four people have come after me and we all waiting in queue whilst none of the consultants have asked to offer service and multi task since there are people in line. I have never experienced such bad customer service in my life. Query ********** 6</p>
61 replies
114 months ago
Non-Delivery of order #204522386
<p>My order has been dispatched since the 29th of November!!!</p> <p>I was expecting delivery today latest!!</p> <p> </p> <p>I called this morning and was told my order is with the couriers. I asked for the couriers number and contacted them.. they were unable to track the order using my order number as it is not in their system and therefore asked me to confirm my order number again with Zando to check if it is indeed correct!</p> <p> </p> <p>I have been trying to get hold of Zando customer care center till morning!!! I have been placed on hold and the call just drops before I could even speak to a consultant. Can I just please get my delivery or money back as I don't even know where my order is right now!!!</p> <p> </p> <p>I have been waiting and I want my delivery today!!!</p> <p> </p> <p> </p>
0 replies
120 months ago
The Worst Company Ever with the worst customer servce
<p> Firstly, I believe after a telephone call selling a promotion policy which I gladly accepted as they said its going to be month free trial than I can decide from the onwards if I want to keep the service, I expected a confirmation email which attached policy documents and everything I need to know about what I am signng up for. Well that never came they just told me through calls and SMSs where I need to go have the device installed. Than they started debiting premiums, but for some reason the money didn't go through to them since they claim my bank says its invalid, now my account wit them is ion arrears. Its been a month now that my car has been written off in an accident and I have contacted tracker to cancel my tracker due to the accident and they have informed me theres nothing they can do i still need to pay for my car is no more mobile so how can I pay for services that I no longer use. I need this tracker cancelled and they shouldn't expect me to pay for for the next 36 months if my car is written of. I am willing to pay the outstanding premiums for those months in arrears but not a cancellation fee I am not cancelling for the fun of cancelling but I am forced by circumstances to cancel since it doesn't make sense to keep paying for something that is no longer there. </p> <p> </p> <p>Please also take your consultant for some customer service training as well. I have been waiting for over a week for Liza to get that telephone recording. She only gets back to me saying what she told me before which is that I entered into a 36months contract, WHERE IS THE RECORDING??? Next thing I get a settlement letter with the wrong car registration number and a copy of the T&Cs which is what they should have sent to me at INCEPTION of the contract and make me sign!</p> <p> </p> <p>Please fix this</p>
159 replies
121 months ago
Worst and Most Dragging Claim Experience ever
<p> I have wasted countless hours, days and airtime on a matter that should've been resolved by last week. Firstly, when the accident occurred, I called the "helpline" number immediately, they sent a tow truck driver and everything but I was told to call back on Tuesday (2 May) as the accident occurred over a long the weekend so the claims department will not be operating till then. Fine, I then contact their call center on Tuesday and they tell me my my car is still yet to be assessed at the assessment center so they just wanted a detailed explanation of how the accident occured, of which I gave. The next day I get call from the assessor who tells me my car is a write-off and therefore a full investigation will have to be performed, after explaining myself again I accepted as he estimated it will take two days and by Friday he should be done and submit his report. But Friday and the whole weekend passes by with no response nor a status update on proceedings. I called on Monday and was told they still waiting for the assessment report, I call again on Wednesday afternoon and they tell me the assessment was done they now busy with the validation process. I was told this wont take long as they already in contact with my bankers to get a settlement quote and they awaiting their response. I immediately call my bankers Thursday morning and tell them to send through to my insurance whatever is required and they did so almost immediately and CC'd me on the response. I was feedback later that day or latest by Friday but guess what.. till today they still busy with the validation process. I call them today asking what's the hold up about, they tell they still waiting for my bank and the busy checking with my previous insurance companies. I yell that when I signed up with Budget Insurance I was asked whether this was my first insurance and first car and I answered yes to all those questions because really this is my first car and I have never had past insurance or claims for that matter so why waste time on something that is not there and of which I have disclosed, my license date speaks for itself. Then they remind me it takes 10 days for the claim procedure, I know that, but I thought efficiency is key to everyone. After all 10 days is the limit, not the target. And please remind your call center agents of the dates and days as well because the 1 I talked to today said I will get a response by the end of the week, I don't have that long, my '10 days" ends tommorow already.</p> <p><br />Honestly, this service is unacceptable. I do not have a courtesy car therefore I am struggling to get to work everyday. I paid my premiums on time without any hiccups so I do not understand the delay when I have to claim. I really wanted to be insured by you again on my new car but now this service nightmare is making me think again.</p>
0 replies
121 months ago
Worst and Most Dragging Claim Experience EVER
<p> I have wasted countless hours, days and airtime on a matter that should've been resolved by last week. Firstly, when the accident occurred, I called the "helpline" number immediately, they sent a tow truck driver and everything but I was told to call back on Tuesday (2 May) as the accident occurred over a long the weekend so the claims department will not be operating till then. Fine, I then contact their call center on Tuesday and they tell me my my car is still yet to be assessed at the assessment center so they just wanted a detailed explanation of how the accident occured, of which I gave. The next day I get call from the assessor who tells me my car is a write-off and therefore a full investigation will have to be performed, after explaining myself again I accepted as he estimated it will take two days and by Friday he should be done and submit his report. But Friday and the whole weekend passes by with no response nor a status update on proceedings. I called on Monday and was told they still waiting for the assessment report, I call again on Wednesday afternoon and they tell me the assessment was done they now busy with the validation process. I was told this wont take long as they already in contact with my bankers to get a settlement quote and they awaiting their response. I immediately call my bankers Thursday morning and tell them to send through to my insurance whatever is required and they did so almost immediately and CC'd me on the response. I was feedback later that day or latest by Friday but guess what.. till today they still busy with the validation process. I call them today asking what's the hold up about, they tell they still waiting for my bank and the busy checking with my previous insurance companies. I yell that when I signed up with Budget Insurance I was asked whether this was my first insurance and first car and I answered yes to all those questions because really this is my first car and I have never had past insurance or claims for that matter so why waste time on something that is not there and of which I have disclosed, my license date speaks for itself. Then they remind me it takes 10 days for the claim procedure, I know that, but I thought efficiency is key to everyone. After all 10 days is the limit, not the target. And please remind your call center agents of the dates and days as well because the 1 I talked to today said I will get a response by the end of the week, I don't have that long, my '10 days" ends tommorow already.</p> <p><br />Honestly, this service is unacceptable. I do not have a courtesy car therefore I am struggling to get to work everyday. I paid my premiums on time without any hiccups so I do not understand the delay when I have to claim. I really wanted to be insured by you again on my new car but now this service nightmare is making me think again.</p>
0 replies
121 months ago
Worst and Most Dragging Claim Experience EVER
<p> I have wasted countless hours, days and airtime on a matter that should've been resolved by last week. Firstly, when the accident occurred, I called the "helpline" number immediately, they sent a tow truck driver and everything but I was told to call back on Tuesday (2 May) as the accident occurred over a long the weekend so the claims department will not be operating till then. Fine, I then contact their call center on Tuesday and they tell me my my car is still yet to be assessed at the assessment center so they just wanted a detailed explanation of how the accident occured, of which I gave. The next day I get call from the assessor who tells me my car is a write-off and therefore a full investigation will have to be performed, after explaining myself again I accepted as he estimated it will take two days and by Friday he should be done and submit his report. But Friday and the whole weekend passes by with no response nor a status update on proceedings. I called on Monday and was told they still waiting for the assessment report, I call again on Wednesday afternoon and they tell me the assessment was done they now busy with the validation process. I was told this wont take long as they already in contact with my bankers to get a settlement quote and they awaiting their response. I immediately call my bankers Thursday morning and tell them to send through to my insurance whatever is required and they did so almost immediately and CC'd me on the response. I was feedback later that day or latest by Friday but guess what.. till today they still busy with the validation process. I call them today asking what's the hold up about, they tell they still waiting for my bank and the busy checking with my previous insurance companies. I yell that when I signed up with Budget Insurance I was asked whether this was my first insurance and first car and I answered yes to all those questions because really this is my first car and I have never had past insurance or claims for that matter so why waste time on something that is not there and of which I have disclosed, my license date speaks for itself. Then they remind me it takes 10 days for the claim procedure, I know that, but I thought efficiency is key to everyone. After all 10 days is the limit, not the target. And please remind your call center agents of the dates and days as well because the 1 I talked to today said I will get a response by the end of the week, I don't have that long, my '10 days" ends tommorow already.</p> <p><br />Honestly, this service is unacceptable. I do not have a courtesy car therefore I am struggling to get to work everyday. I paid my premiums on time without any hiccups so I do not understand the delay when I have to claim. I really wanted to be insured by you again on my new car but now this service nightmare is making me think again.</p>
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)