Active since May 2016
7
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7 reviews34 months ago
no eSim at Vodacom Canal Walk
I went to Vodacom Canal Walk today to have 2 of my contracts and my prepaid line to be converted to eSim. I was told that Vodacom does not offer eSim to prepaid customers, and that they are not currently assisting contract customers with eSims at the moment until they've resolved an internal error. So I guess I will not be getting an eSim anytime soon, my primary phone will just stay with an MTN eSim for now
120 replies
38 months ago
Terrible Private Banking experience
I opened a private banking account (used to be called professional banking when I opened it) almost two years ago. I was hoping for a personalised banking experience that would be tailored to my individual needs but Alas, Nedank has too many rules that their bankers cannot circumvent for the interests of their client. With over a million rands in deposits per annum, they would harass me if the account is overdrawn by just a few rands and they were unwilling to work with my specific situation. I'm happy I've moved over to Investec Bank, their service is leaps and bounds better than Nedbank
0 replies
38 months ago
Best Choice I've made
I've been with all the major banks in South Africa and by far the best service I've received is with Investec. They deserve more than 5 stars. I've been with them for over 3 years now and am never looking back. The costs are reasonable, the best interest on credit, and benefits on a class of their own
56 replies
66 months ago
Borderline Harrassment
I've been living in Burgundy Estate for over 3 years now and if I had the option of choosing a security company I would not recommend these guys. One of them knocked on my door this morning to respond to a noise complaint. I had been sitting in my home office working all morning (definitely no noise here) but they would not tell me what the complaint was and who it was coming from. I even tried their admin line to make sense of this complaint or at least get specifics (was it music, loud tv?) but they wouldn't share that info which leads me to believe there wasn't any complaint. This is borderline harassment. Secondly, this all happened around midday and I fail to understand why they sent out a person to attend to this alleged complaint in the first place. I'm a person who believes in integrity and I have not seen any from this company, maybe someone needs to prove me wrong.
0 replies
69 months ago
Worse TeleSales Agent
I received a call from one of your telesales agents this morning and she was exceptionally rude to me. I asked her to please opt me out from telesales calls and she said she only works there she can't do that. She dials whatever number she is given. I asked to speak with her team leader and she said there is no team leader there. When I asked for her name she said to me she's given me her name before, why am I asking for it again and then she hung up... I was left dumbfounded by this call, this person is clearly out to tarnish your company's reputation or something. I've called your customer service desk to lay a omplaint about her. I will not be purchasing anything else from your company until this issue is dealt with.
0 replies
98 months ago
Horrible Experience, but I still want to port to your network - please take my money
I've been trying to port to Vodacom for the past week. I went to the Canal Walk Vodacom Store, where I purchased a new sim card and submitted a port request. I was told my number would be ported to Vodacom on Monday March 19 2018. The port failed, and after calling the porting helpline ( ********** ), I was told that the store had not submitted the new sim card number, hence the port failed. They could not take the new sim card over the phone and I had to go back to store, and I went on Thursday March 22. On Tuesday, March 27th I called the porting helpline again, and this time I was told the sim card is not RICA'd. I need to go back to the store and RICA. I then proceeded to the store (and it took over half an hour just to get service here). This is the same store, Vodacom Canal Walk. The lady who assisted me said she had sorted everything, and she assured me that the port would go through on Tuesday March 27th 2018. I wake up this morning and to my surprise the number has still not been ported and at this point I don't know what to do. I know Vodacom is neither the cheapest network provider in the country, nor is it the best. Even with this atrocious customer service I've received, I still want to port to them. But no one seems willing to assist with this. Do you just not want people to port to your network?
106 replies
121 months ago
Interrogation Calls
<p>I just got a call from Absa and was interrogated about my monthly debit orders, only for the lady to tell me that I have to cancel my overdraft which I said she should, immediately. Final straw on consistant bad service I've been getting from Absa, I'm happy to say I'm swtiching banks this very moment. </p>
53 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)