SS
shanaaz S
Active since May 2016
46
Reviews
0
Industries
Reviews
46 reviews7 months ago
Clicks Goldman (by spar) misleading special and poor customer service
Clicks Goldman (by Spar) — Misleading Special & Poor Customer Service* I visited the Clicks store at Goldman Center (by Spar) and experienced extremely disappointing service. As I walked in with my 15-year-old daughter, we noticed three staff members (two women and one man) packing shelves with fudge ***** and snacks — not even in the sweets section. Right in front of them was a visible *“3 for 2” special sign*, so I took three items based on that. They looked at me strangely, but nothing was said. We continued shopping and eventually made our way to the tills. The same man who was packing opened a new till and called us over. Then he says, “Oh, these aren’t on special.” I explained that we saw the sign clearly and asked him to come with me to the shelf — *they had already removed the sign.* That’s when I got upset, and understandably so. It felt deceptive — they saw me take the items based on the sign, yet removed it, said nothing, and now claimed the deal doesn’t exist. One of the women who was packing even denied the sign was ever there. I called her out for lying. The *manager stood there and didn’t say a word* the entire time — no apology, no assistance, nothing. It was extremely unprofessional. I’ve since heard from a friend that this *same thing happened to them at this exact Clicks store* with a Nivea “3 for 2” promotion that they were later told wasn’t active yet — even though the sign was up. Why does Clicks Goldman mislead customers with special signage that isn’t valid yet, and then treat them with such disrespect when questioned? Customers deserve transparency and basic courtesy.
0 replies
7 months ago
Cell C where SIM cards don't work
SIM Swap Nightmare with Cell C I’ve been trying to do a SIM swap with Cell C for days now, and the process has been nothing short of frustrating. As you know, to complete a SIM swap you need to correctly answer 5 out of 7 security questions. I managed to get through that process over a phone call — the agent told me the SIM card would be active in two hours. Two hours passed, still nothing. I tried it on another phone — still nothing. The next day, same story. In all this time, I didn’t have a number. I’ve had to wait for my daughter to get home from school just to borrow her phone to contact Cell C. I finally get through again, explain that the SIM card isn’t working, and the agent wants me to redo the questions. I refused, explaining that this should be a recorded call and there should be notes confirming I’ve already done the process. Thankfully, he checked and confirmed it does show that the SIM swap was done successfully. He didn’t make me do the questions again and was incredibly helpful — unfortunately, I didn’t catch his name. He even called me back after I dropped the call — which really surprised me in a good way. Later, I spoke to a manager named *Nkanyine Thuli*, and I explained everything. I asked: why should I have to go buy another SIM card for R31 (R30 airtime + R1 SIM), just to go through the whole question process *again*? His response? He *can’t guarantee* I won’t have to redo the questions. He says he can't put anything in the system to make tomorrow’s process easier for me — even though I’ve already followed every instruction. So what exactly did I do wrong as the customer? Why am I being made to spend more money and jump through hoops for something that should already be done? At this point, getting a SIM swap from Cell C is harder than getting credit as an unemployed person in South Africa. And now I don’t even have a phone they can contact me on. If anyone from Cell C wants to resolve this, they’ll need to *email me* stanleyshanaaz@gmail.com or call me *on my daughter’s number* 0621366519 when she’s back from school. CELL C for yourself because no one else is checking for you! You’re basically just out here on your own, no service, no help — just vibes and dropped calls and 7 questions ⁉️ Classic Cell C experience! Cell C — do better.
31 replies
20 months ago
Rude workers that don't wanna listen to the customer
I walk in to Crocs Woodmead on the hanger it says was R899 now R699 when I get to the till it's R799 so I ask why they say a customer must have put that there which is not my problem I ask for the manger they send me to Portia habe who is rude and shouting at me and insist that even if I go to the consumer act the price that stands is R799. Because I already paid I will keep this pair for my son but will never buy a pair of Crocs or walk in a croc store because the stuff is rude and u don't pay the price u see.
0 replies
21 months ago
Cell c Vinita ***** and can't correct their mistake
Cell c committed SIM swop ***** and access my husband information without him asking. Now they say there is nothing they can do about that. Now he is sitting with a huge issue and cell c says there's nothing they can do when they made a huge mistake by doing a SIM swop on a number that did not request them to swop or ask them to access their information.
3 replies
21 months ago
Cell C where you see for yourself because the employees are of no help
am trying to do a SIM swop as my son's phone got ******. It's Rica in my name but when I go into the cell c Westgate branch they say I must call when I call they ask questions we cant answer I spoke to Musa ndlazi and Nolwzi shezi who are absolutely useless. How must I answer these questions when the child don't even have the phone. Firstly Musa tried to tell me that his manager who is Nolwzi is busy but when I told him I worked in a call Centre all of a sudden she was available cell c is useless I was in the branch with my id they couldn't help then the branch says call the call centre who is sending me back to the branch so what the hell so a person do. Cell c is wasting my time because I am being push from pillar to post. No one taking accountability and all they do is pass the buck. To add to it Nolwzi gave me the wrong email address for a complaint and I did confirm it with her please listen to that call recording. Please also I will move all my contacts from cell c a d rather give the business where I get help.
61 replies
30 months ago
useless
My debit order did not go off because of ***** on my account. Contacted Miway life and they tell me that they do not have banking details to make a deposit. Yourll can take yourlls policy and go to hell. I already have a life policy with a excdellent insurance company only took this as additional. So glad I cancelled my vehicle insurance with you guys now I will do the same with my life policy. I wanna pay for my stuff yet yourll an not assist assist. This is just not on at all.
1 reply
41 months ago
Kak service
Fnb says their clients can do everything on the app I did a personal loan application on my fnb app then someone called me while going through the quote call cut I have tried calling back so many times being transferred from person to person came into the Cresta branch they making me call again still no joy what should one do to get this done. Yet fnb says it so easy
1 reply
47 months ago
Fnb has ridiculous service
I apply a week and a day ago for a credit card increase and listen to the consultant talk for 30 mins doing the quote but up and till today the limit increase has not been loaded. Fnb calls themselves the bank of the changeable but they have the slowest most ridiculous service ever. Maybe i will die before that credit card limit is increased and I suppose to be a premium client. WOW
1 reply
52 months ago
Miway makes client feel like criminals when there is a claim.
I been a miway client for a few years now have two vehilces insured with them and Life insurance with them. In December 2021 I had a vehicle accident and I logged a claim. The accessor by the name of buddy call me the first time and made it clear that he was here to help and to make sure that everything with regards to the claim will be sorted out as he could her in my voice that I was shaken up, which I was I am a woman thats never had a major vehicle accident. Buddy then start asking me questions about the vehicle accident and kept asking am i sure about my answers. Anyway after few days later Buddy wanted the tracker reports which I provided and then he wanted me to sign a POPIA form to view camera footage from the scene. I did all buddy asked for. Then for a second Buddy ask the same questions he asked me the first time and I am thinking in my head whats wrong with this man does he think I am crazy that he is asking me the same thing again, anyway I answer them again. A couple of days pass and Buddy calls again saying he viewed the cameras and thats in order but ask me the same questions for a third time this time I lose my cool a bit and answer him for a third time with attitude as at this point I figured does this man think I am lying I answered him 3 times plus given the tracker and the POPIA stuff he wanted what more does he want. THis guy was going on like I committed a crime and the police was questioning me. Moving forward and after the tracker and the camera thing and the questioning me like I am a criminal Buddy then told me I did not pay my premiums. I then explained to Buddy then I have been paying my premiums in advance meaning before my debit date which is the 25th of every month I pay for example on the 15th. I also explained that I normally request miway to debit early on the website on the chat and the chat is supposed to be recorded so he can pull these chats and that I got an sms stating my premiums are not paid and I spoke to a consultant on miway whats app platform and she confirmed with finance and she confirmed I pay in advance and should ignore that sms. I also sent the screenshots to Buddy and still insisted I didnt pay my premiums and he went on and on and him and I argued to a point where he made me second guess myself. He refused to listen to me and wanted to penalize me for paying early. I called the call centre and spoke to the lady I spoke to on whats app and she still said Mrs Stanley dont worry you are up to date with your premiums and she will try contact Buddy. I also got my husband to call buddy and he still insisted I did not pay my premiums. Buddy spoke on something to do with finance before even consulting with that department and I dont understand why he has he spoke and insisted on something he has no clue about was this not to pay the claim??? I was really dont in a good space after the accident and to still have Buddy adding to it was the worse experience EVER. I couldnt imagine what people go through with Buddy and their accidents are worse then mine then they still have the so call policeman Buddy to deal with. Buddy dont know how to deal with people who have gone through a dramtic experience and I really think he is a terrible representative of Miway. Buddy has made me see Miway in a BAD light, I no longer feel safe having miway as my insurer and will be taking my two cars and life insurance elsewhere. Buddy yoh no words for that guy. Anyway after the consiltant that i spoke to on whats app told Buddy I am not in arrears and my premiums get paid in advance. Buddy called me a different man now all of a sudden saying sorry but the damage has already been done. Now my vehicle is in repairs since decemeber and now its March and I am still without a vehicle. Now I am waiting months for my vehicle to get repaired this experience has just been HELL. Yet I pay my premiums before they are due. Miway is not on at all.
1 reply
Review Distribution
5 Star
6 (13.043478260869565%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
40 (86.95652173913044%)