SS
shanaaz S
Active since May 2016
50
Reviews
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Reviews
50 reviews6 months ago
Clicks Goldman (by spar) misleading special and poor customer service
Clicks Goldman (by Spar) — Misleading Special & Poor Customer Service* I visited the Clicks store at Goldman Center (by Spar) and experienced extremely disappointing service. As I walked in with my 15-year-old daughter, we noticed three staff members (two women and one man) packing shelves with fudge ***** and snacks — not even in the sweets section. Right in front of them was a visible *“3 for 2” special sign*, so I took three items based on that. They looked at me strangely, but nothing was said. We continued shopping and eventually made our way to the tills. The same man who was packing opened a new till and called us over. Then he says, “Oh, these aren’t on special.” I explained that we saw the sign clearly and asked him to come with me to the shelf — *they had already removed the sign.* That’s when I got upset, and understandably so. It felt deceptive — they saw me take the items based on the sign, yet removed it, said nothing, and now claimed the deal doesn’t exist. One of the women who was packing even denied the sign was ever there. I called her out for lying. The *manager stood there and didn’t say a word* the entire time — no apology, no assistance, nothing. It was extremely unprofessional. I’ve since heard from a friend that this *same thing happened to them at this exact Clicks store* with a Nivea “3 for 2” promotion that they were later told wasn’t active yet — even though the sign was up. Why does Clicks Goldman mislead customers with special signage that isn’t valid yet, and then treat them with such disrespect when questioned? Customers deserve transparency and basic courtesy.
0 replies
6 months ago
Cell C where SIM cards don't work
SIM Swap Nightmare with Cell C I’ve been trying to do a SIM swap with Cell C for days now, and the process has been nothing short of frustrating. As you know, to complete a SIM swap you need to correctly answer 5 out of 7 security questions. I managed to get through that process over a phone call — the agent told me the SIM card would be active in two hours. Two hours passed, still nothing. I tried it on another phone — still nothing. The next day, same story. In all this time, I didn’t have a number. I’ve had to wait for my daughter to get home from school just to borrow her phone to contact Cell C. I finally get through again, explain that the SIM card isn’t working, and the agent wants me to redo the questions. I refused, explaining that this should be a recorded call and there should be notes confirming I’ve already done the process. Thankfully, he checked and confirmed it does show that the SIM swap was done successfully. He didn’t make me do the questions again and was incredibly helpful — unfortunately, I didn’t catch his name. He even called me back after I dropped the call — which really surprised me in a good way. Later, I spoke to a manager named *Nkanyine Thuli*, and I explained everything. I asked: why should I have to go buy another SIM card for R31 (R30 airtime + R1 SIM), just to go through the whole question process *again*? His response? He *can’t guarantee* I won’t have to redo the questions. He says he can't put anything in the system to make tomorrow’s process easier for me — even though I’ve already followed every instruction. So what exactly did I do wrong as the customer? Why am I being made to spend more money and jump through hoops for something that should already be done? At this point, getting a SIM swap from Cell C is harder than getting credit as an unemployed person in South Africa. And now I don’t even have a phone they can contact me on. If anyone from Cell C wants to resolve this, they’ll need to *email me* stanleyshanaaz@gmail.com or call me *on my daughter’s number* 0621366519 when she’s back from school. CELL C for yourself because no one else is checking for you! You’re basically just out here on your own, no service, no help — just vibes and dropped calls and 7 questions ⁉️ Classic Cell C experience! Cell C — do better.
2201 replies
18 months ago
Rude workers that don't wanna listen to the customer
I walk in to Crocs Woodmead on the hanger it says was R899 now R699 when I get to the till it's R799 so I ask why they say a customer must have put that there which is not my problem I ask for the manger they send me to Portia habe who is rude and shouting at me and insist that even if I go to the consumer act the price that stands is R799. Because I already paid I will keep this pair for my son but will never buy a pair of Crocs or walk in a croc store because the stuff is rude and u don't pay the price u see.
0 replies
19 months ago
Cell c Vinita ***** and can't correct their mistake
Cell c committed SIM swop ***** and access my husband information without him asking. Now they say there is nothing they can do about that. Now he is sitting with a huge issue and cell c says there's nothing they can do when they made a huge mistake by doing a SIM swop on a number that did not request them to swop or ask them to access their information.
159 replies
19 months ago
Cell C where you see for yourself because the employees are of no help
am trying to do a SIM swop as my son's phone got ******. It's Rica in my name but when I go into the cell c Westgate branch they say I must call when I call they ask questions we cant answer I spoke to Musa ndlazi and Nolwzi shezi who are absolutely useless. How must I answer these questions when the child don't even have the phone. Firstly Musa tried to tell me that his manager who is Nolwzi is busy but when I told him I worked in a call Centre all of a sudden she was available cell c is useless I was in the branch with my id they couldn't help then the branch says call the call centre who is sending me back to the branch so what the hell so a person do. Cell c is wasting my time because I am being push from pillar to post. No one taking accountability and all they do is pass the buck. To add to it Nolwzi gave me the wrong email address for a complaint and I did confirm it with her please listen to that call recording. Please also I will move all my contacts from cell c a d rather give the business where I get help.
3233 replies
20 months ago
Should have never moved from Haval to Chery
We decided to trade in our Haval and move to Chery biggest mistake made. Firstly made the purchase of a brand new Chery Tigo 8 and was not given a full tank of petrol like other dealerships Chery Northcliffe told me they don't do that I must take it's on just over half a tank of petrol. Not even a month of having the Chery the vehicle kept giving gear box failure alerts took it back to dealer they kept my car for two days charging the battery. Drove the car again same thing happened after a while took it back dealer wanted to charge the battery again my husband refused and the changed the battery. Keeping in mind I am a lady in South Africa having car issues which is so unsafe. Now the paint is peeling on the side of the vehicle dealer says they will fix it. Paint on the Bonet also peeling they say it's the wipers now why is the wipers of a brand new vehicle touching the Bonet they can not answer. Then the front passenger side paint is cracking like the vehicle has sun damage. How can that be happening to a brand new vehicle the dealer is blaming that on another small chip. If this is the case Chery is using cheap useless paint on their vehicles because never ever did such happen to any other vehicle we own even with bigger chips.Can they not see that this vehicle has a paint issue because there is three different areas of the vehicle that paint is a issue. I am not happy with Chery at all and should have rather stuck with Haval as I never had this issue with them and I will not recommend Chery to my anyone.
53 replies
28 months ago
useless
My debit order did not go off because of ***** on my account. Contacted Miway life and they tell me that they do not have banking details to make a deposit. Yourll can take yourlls policy and go to hell. I already have a life policy with a excdellent insurance company only took this as additional. So glad I cancelled my vehicle insurance with you guys now I will do the same with my life policy. I wanna pay for my stuff yet yourll an not assist assist. This is just not on at all.
128 replies
39 months ago
Kak service
Fnb says their clients can do everything on the app I did a personal loan application on my fnb app then someone called me while going through the quote call cut I have tried calling back so many times being transferred from person to person came into the Cresta branch they making me call again still no joy what should one do to get this done. Yet fnb says it so easy
60 replies
41 months ago
FNB robbing their clients
I suppose to be a private client I made one mistake of my online banking when putting in a account number and fnb wants to charge me R350 for that but when fnb making mistakes at the atm when deposits don't go through us as the client just have to wait for it to be resolved. If this is not sorted out myself and my husband will leave FNB completely we will move all our baking else where just like me moved our homeloan and vehicle finance. FNB just wants to keep robbing its clients which is completely utter bull. I been with you guys from BOB days but fnb keeps treating me like a number and not a loyal client.
0 replies
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