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37 reviews2 weeks ago
🚨 Statutorily Negligent: Experian Holding Financial Profile Hostage & Defaming Creditworthiness
I am deeply frustrated and financially compromised by Experian South Africa’s blatant failure to adhere to the National Credit Act (NCA) and their statutory obligations. My debt counsellor issued my official Clearance Certificate (Form 19) and paid-up letters, emailing them directly to Experian in January 2026. Under the NCA, a credit bureau has a strict legal mandate to update a consumer's profile within 20 business days of receiving this notification. Experian completely ignored this timeline, allowing my 20-day window to lapse into February without taking action. Now, Experian’s data team is hiding behind bureaucratic excuses, claiming they can only update records via the new Credit Bureau Association (CBA) portal. While that centralized system became the official guideline in March 2026, my valid clearance was submitted weeks before that framework even existed. Experian is retroactively applying new rules to cover up their own historic administrative backlogs and negligence. Because Experian has refused to remove this outdated debt review flag, they have caused me severe, direct financial injury. I have recently been flatly refused vehicle finance by multiple banks solely due to this inaccurate "red flag" on my Experian profile. This is no longer a simple administrative delay; it is a reckless disregard for consumer rights that is actively damaging my financial health and defaming my creditworthiness. I have kept an airtight paper trail of all emails, dates, and bank rejections, and I am currently escalating this non-compliance directly to the Credit Ombud and the National Credit Regulator (NCR). Fix my profile immediately and remove the debt review flag.
3 replies
3 weeks ago
Simply Spicy Summerfields - best Indian food! 5 Stars
We frequent Simply Spicy in Summerfields in the Boskruin shopping centre and I must compliment the owner, Rose on a 5 star establishment and food. It is a little warm shop and Rose is extremely welcoming, chatty and has a good sense of humour. She is also brilliant with our little 7 year old boy and spoils him often. We have actually become quite good friends with her. Her food is exquisite, with lovely aromatic, perfectly spiced (with just the right amount of heat) and fragrant. Her Biryani is lovely, lamb curry (usually on special) is awesome and bunny chow is also good. Not to mention the lovely samoosa's and she experiments with different fillings etc. We have had many takeaways. Cannot recommend this restaurant enough! Thank you for the great food and service!
0 replies
1 month ago
Lack of urgency to update / clear incorrect profile details
I am extremely disappointed with the lack of urgency and communication from Experian South Africa regarding the updating of my credit profile. I was officially cleared from debt review in January 2026 and my debt counsellor submitted my clearance certificate together with paid-up letters to Experian months ago. I was informed that the process could take up to 90 days, however that period has already passed. Despite this, my credit report still contains notes suggesting or indicating debt review status, which is severely affecting my ability to move forward financially and apply for finance through banks and other institutions. Credit bureaus play a critical role in consumers’ financial lives, and outdated or inaccurate information can have serious consequences. If an institution such as a bank even picks up a hint of debt review, their answer is a flat NO, however I am not under debt review at all anymore. To make matters worse, both my debt counsellor and I have emailed Experian again recently with all supporting documentation, yet there has been no feedback or acknowledgment whatsoever. I understand that administrative processes take time, but consumers should not be left in limbo with incorrect information affecting their financial future. I respectfully request that this matter be urgently investigated and corrected within the next few business days. Failing this, I will have no option but to escalate the matter formally with the Credit Ombud and the National Credit Regulator (NCR). I would appreciate prompt communication and resolution from Experian SA.
7 replies
2 months ago
Will not update debt status in 4 months after repeated attempts to send clearance!
I called in this morning to follow up regarding my home loan extension application and the consultant said that I had been declined due to my status (under debt review). I was in shock. What do you do when a bank just doesn't do what they are supposed to do? I came off debt review in January 2026 and the still have not updated their side. Worse, it now affects my application. I found this unacceptable as I have forwarded this many times to FNB and even received an email from FNB stating their system had been updated. Now, recently due to the status not being updated on FNB's home loan side, it has affected my application? I called in three times today to discuss same with a manager. They said they have escalated this but still nobody has contacted me. I am extremely irate, this bank simply does not deserve to be in business.
1 reply
2 months ago
Opportunistic exploiting of diesel hikes / prices - robbing their customers
I was concerned regarding the diesel pricing at one of Astron's service stations when filling up on Saturday, 28 March 2026 on Rabie Road, near Randparkridge. I filled up with diesel 10ppm at the station and was charged approximately R24.99 per litre. I wasn't aware the price was R24.99 and was wondering why the total was so high. The attendant did not even bother to notify me that the price of diesel had jumped from R19 odd Rand to R24.99 per litre. That is significant, why don't you tell your customers this? This came as a significant surprise, as the same station (and others in the area) had been pricing diesel at around (approximately) R19.25 per litre just a couple of weeks prior. Given the magnitude of this increase, I visited four other Astron service stations and a Caltex on the 29th as it forms part of the Astron brand in the surrounding area to compare pricing. I observed the following: • Two stations were charging approximately R21.64 and R21.68 per litre • The Caltex had not increased their fuel and was R21.96 per litre • Two stations (including the one I visited) were charging R24.99 per litre I have taken photographs of these prices as well as retained my purchase slip. Yes, diesel is not regulated and yes there is a fuel hike on the cards due to the situation in Iran but come on, please don't be *********, not fair and reasonable and opportunistic! Could you not have waited until first week of April? While I understand that diesel prices are not strictly regulated at the retail level, the timing and scale of this increase — particularly ahead of the official monthly fuel price adjustment — raises concerns regarding consistency and fairness to customers. Then emailed Astron Energy with slip and photos, they haven't even bothered to email back, pathetic. If you want to gain market share Astron, this is not how you do it! I see you have many bad reviews so keep going, you are doing well! I asked them for the following: • An explanation for the significant price difference between Astron service stations in the same area • Clarification on the pricing policy app**** in this instance • Consideration of a refund or goodwill adjustment, given the materially higher price paid compared to nearby stations This is not a fuel station you want to visit, people who rob from you.
0 replies
3 months ago
Don't phone back (twice) and don't care. Time to move from Vodacom to MTN
Spoke to a consultant yesterday morning who phoned about my account, I was driving and couldn't take it and asked that someone phone me (she even said they would call 14:00 yesterday afternoon) and nobody called at 14:00 and then at end of the day, blocked my phone!! Without a warning. Then requested a callback from them yesterday for today - guess what, no call back?? But my phone is blocked and can't do business?? I have been with you Vodacom for 10+ years?? This is fine Vodacom, please have someone call me from cancellations as I would like to discuss options with them. Time to go to MTN.
2 replies
4 months ago
FNB is really the most useless bank, very poor service (if any)
You can't get through to the right department / people, if you do they say it is for another department. Even horrific on emails and getting back to you. No comfirmation of receipt of email, nothing. Don't respond, don't care, FNB has just just become a low grade useless bank. I managed to get through to a consultant and requested that the voice recording of the call be sent to me (which FNB says is my right to ask) and still waiting (that was the 28th January). Really pathetic and poor poor service.
1 reply
4 months ago
Don't email details of upgrade on request and Vodacom Customer Care doesn't respond either
I upgraded my package with Vodacom (16 January, 14:33) A sales consultant by the name of Nicole called and we did the upgrade over the phone (SIM only, without a device). We went through the Terms & Conditions (with contact numbers and emails etc). I asked the consultant specifically that these be sent to me so that I have them on file - she assured me they would be emailed to me. This never happened, I still don't have the email she promised and am now wondering if I should cancel this upgrade within the 14 days after the 1st purely due to this reason. Do not promise you will do something and don't deliver on that promise. There was important information that I wanted to keep relating to the new contract and it seems that the sale was the most important thing and no follow up (in the form of email). It just shows a lack of integrity and / or care. I am not happy with this kind of service and lack of care. Worse yet, sent a follow up email to Vodacom customer care on the 17th - they haven't even bothered to contact me...how useless! This is the second time this last year where Vodacom has disappointed me. Your service is dropping Vodacom and you are opening the door to MTN and other providers as a result. I will move for issues like this.
2 replies
6 months ago
Can't get a hold of FNB (call, as usual) and they can't even email back!
Called in on 12 November and could not get through (as is usually the case with FNB). Either you phone and they direct you numerous times to other departments or you just cannot get through - this has not changed in years! I needed a balance urgently (over the phone) as I wanted to settle an account. Worst part is - then sent a follow up email that same day and got an automated response back saying they would get back within 3 days. See below: Good day Thank you for your email. Our business hours are Monday to Friday 08:00 am to 16:30 pm. Your request will be responded to in the next three working days. To this day (21 November) - Nothing! But I needed this balance URGENTLY. I must say FNB, your service and client care has dropped dramatically over the past few years. There is just something amiss with FNB! To give you an idea of the difference - called into Standard Bank yesterday and thye did a security check and immdeiately gave me two account balances over the phone, done! FNB can't even get this right (can't call in or email either). What are you supposed to do then??? This is what separates the banks that will succeed and banks that will fail. Currently, there are banks doing a much better job FNB, I would lift your game as there are other much more service orientated banks coming out lately and if you are old, stale in your thinking and ego and believe everyone needs YOU, you will be left by the wayside. There is Capitec, Thyme, Discovery who are all going digital and seamless. Why do we need to put up with your disregard for service???
1 reply
7 months ago
Continue debiting after cancellation & arbitrary premium increases of 40% & double debiting
We cancelled verbally on a call with Platinum Life in July 2025 and they continue to debit every month after the cancellation. We just keep reversing (although we pay bank fees to do this) and they don't listen. Latest was we sent them an email and they haven't even responded or called as requested. Other thing we picked up on our statement (went back a year) is that they change the premium as they wish - some of the amounts are the same but quite a few are different with double debiting and increases of 40% only one month after the annual increase. What you are doing Platinum Life is ethically very wrong and ******* - you cannot and will not debit our account without authorization. We will pursue this legally should you continue to debit and carry on with this!
2 replies
Review Distribution
5 Star
4 (10.81081081081081%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (16.216216216216218%)
1 Star
27 (72.97297297297297%)