JF
Jerod F
Active since May 2016
27
Reviews
0
Industries
Reviews
27 reviews12 months ago
Although delivery schedule was disrupted my items arrived successfully and professionally
Although delivery schedule was disrupted my items arrived successfully and professionally. I will use Bulls in the future Thank you Paul and team
58 replies
13 months ago
The worst service on the planet by far
My account is in credit yet mweb have made my email addresses inactive. I have been on hold for most of the morning after 6 days of trying to speak to someone, I did speak to Sweli Dyani, who told me only sales can assist. She put me through to someone who rudely put me back on hold, then sales support answer and tell me only sales can deal with me. I'm now on hold again. The worst service on the planet. Please can a manager call me ASAP 0828063696 or jerodflaum@gmail.com
53 replies
13 months ago
Please answer your calls
Yes MTN, I owe you money, I get it, but when I ask for help and call legal, after 30 minutes of excruciatingly bad music I gave up, not once or twice, but 3 times, and when I call customer care I am told we can't help you please speak to legal, like a hamster on a wheel, going nowhere fast, been a customer for 25 years, this treatment is unacceptable to say the least. If you want your money call me
53 replies
26 months ago
Incredible service delivery
Exceptional service and response from Recardo at Planet world. You saved the day and must be recognized for your effort. Thank you so much. I highly recommend this company and Marten and Recardo for the attention given to me. I must also mention Prince the tech guy who always kept me updated Thank you all. Regards Just J
0 replies
28 months ago
Discovery promise Still no feedback
7 days have gone by since the call from Discovery where my complaint was going to be escalated. Please note there has been no further communication besides a response on email. I Believe my response to that email is accurate and high lights a massive problem in service delivery. I need answers and a final resolution
329 replies
29 months ago
Discovery 3rd party claim-too much to ask of
In July of 2022, one of our vehicles was damaged in an accident caused by a 3rd party. It was a rear end crash, did not seem that bad. after all relevant information was swapped and police reports done (3rd party admitted it was her mistake) our broker was contacted and set the ball in motion. My wife owns this business and I, her husband, was out of the country on contract. The assessor wrote the vehicle off to my amazement. My only responses on all the email correspondence, that I received, was please make sure the full balance is settled with the bank and that it was a third party error they are responsible. I need to clarify one thing, my wife runs a relatively busy business, her skills in dealing with things like this are not good and she really depended on the broker and the insurer to act in her best interest, as I was not available. There were emails sent between broker, insurer and my wife on a settlement. I once again reiterated that the full balance had to be settled at the bank and the insurers need to make sure this happens, because it is a 3rd party claim. At some point my wife must have accepted the settlement not knowing that it did not cover full loss of asset. She received a letter from the bank stating that the insurer had settled X amount less the excess and there was a balance of around R18k outstanding. My wife did not realise this at the time, but under these conditions the 3rd party pays the excess and settles the retail value of the vehicle. well this never happened. When I returned from contract in May 2023, I was informed by our broker that there had been a change in the name and ownership of broker but we were still with Discovery, we had a meeting with the new Broker around August of 23.. My wife showed me the bank letter, for the first time I was now aware that we were still paying the bank for a "written off"vehicle. You cannot script this, on our way home on this very same day, our very own vehicle with the same number plate was on the highway near where we live. It even pulled off into our village and went to the local service station, we pulled in behind it and spoke to the "owner" he bought it on auction and had the minor damage repaired (I am seeing massive **** here). he was in a hurry and left. seemed like he was edgy. I got hold of the broker and asked him to investigate further (over a year later from original claim). He came back to me to tell me that Discovery did not even contact the 3rd party, and this is important to note, that discovery failed to track down the 3rd party. Well I lost the plot, this is unacceptable, they said no-one answered so they processed the claim through my policy, hence I had to pay the excess, what on earth. That same day, I got the 3rd party driver lady's number and called her, she answered no problem. She said, now remember this is 14/15 months later that she wondered what happened as no-one contacted her after the accident. My word, no-one contacted her. Please also at no point in time did discovery let my wife know that they couldn't contact the 3rd party, why would they not try her as she dealt with the lady? I found out that she was driving a company vehicle, of a company that was also insured with discovery, oh my word really, and after my broker took the matter up with discovery, the excess was paid back to my wife now almost 16 months later. But there is still 13K outstanding which discovery are not interested in retrieving. After much screaming and shouting I was called by a legal guru from discovery who just hid behind legal jargon and failed to acknowledge the poor performance and errors made by the insurer discovery. She had told me I should approach the ombudsman, that is how they deal with their paying clients. I have asked for the company policy on dealing with 3rd party claims to show negligence on their behalf, i have also requested the timeline of events from inception of the claim, neither have been sent to me, they are hiding something and I want action and my R13K back to settle the bank. Discovery are not a service oriented company at all
630 replies
30 months ago
MTN, useless
it has been 48 hours since my hello Peter review, no feedback, sadly I will be cancelling 4 of the 5 lines I have with MTN, the 5th unfortunately still has a device payment to maintain
0 replies
30 months ago
Mtn Worst cellular service provider
14 months ago I asked MTN to move 5 numbers to my wife's business account with new banking details. Since the 1 number was detached from the 5 now receiving two accounts and the numbers have not yet moved to my wife's business. I have been into my local MTN store in Ballito more than 15 times and still not rectified. To top it off because I have canceled the debit orders on my account we have to pay manually. In doing so they have not allocated one of my payments and I have given proof of the payment yet my numbers have been suspended. This is a disaster and MTN just seem disinterested in assisting. I want to cancel all 5 numbers immediately should this not be rectified within 48 hours
0 replies
32 months ago
Hollard you're useless
Hollard not honoring coverage paid for. In a nutshell there are two policies for our family. 1 taken out in 2000 the other in 2020. Funeral benefit for family of 5 and 2 parents. In 2000 the policy numbers changed and with that 1 parents name disappeared off the policy and the new policy had the other parent ommitted. The problem is we keep having to speak to a consultant each time we call. Explain the situation and never get feedback. Yesterday I called and spoke toTebogoand begged that a manager call back. This has not happened and to make things worth. We buried one of the parents a few weeks back but still nothing from Hollard. It is pathetic and uneccessary. I expect a call from Hollard to finally resolve the issue. 0829202332 is the number to call on. Take ownership provide good customer service and we would not need to use this medium to get results. For info the addition of the parents on the policy was via telephone but Hollard cannot retrieve recordings from 2000.
525 replies
33 months ago
"Over promise under deliver"
Poor service again, second time in 3 months, over promise under deliver I had a faulty decoder, it is insured, I went to Umhlanga where Zakhele helped us. As it was an older decoder and our secondary decoder is even older, he offered us an upgrade scheme with installation to new gen. Wow I was amazed and agreed, he gave us a decoder to bring home for the weekend, which did not work with old tech. he told me the install would be done very quickly and even possibly on Saturday, I saw him on Friday, it is now Monday, I have had no decoders for the entire weekend, called the call centre was on hold again for 20 minutes as the agent looked for the number of the installer for our area, after receiving the number I called the installer who knows nothing about our installation....to good to be true, so now I'm hanging, cannot get hold of the agent on the telephone, so have to get in a car and drive back to Umhlanga to start this process over. if you make offers of this nature why can you not follow through adequately, the agent had agreed to call me by Monday to confirm I had received the new decoder by courier, still no call DSTV you are losing market share, your CRM plan is not working, I suggest you jack it up quickly. I expect DSTV to call me and resolve this issue as a matter of urgency. Thank You Regards Jerod
240 replies
Review Distribution
5 Star
1 (3.7037037037037037%)
4 Star
1 (3.7037037037037037%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
25 (92.5925925925926%)