Active since May 2016
18
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Reviews
18 reviews59 months ago
Poor customer service
On the 20th of last month an amount was deducted from my account without my consent I called the bank an email was sent to me to fill in the forms and I sent it back. Since then I have been calling and waiting nothing has been resolved.
53 replies
70 months ago
Very dissatisfied
On the 25th of this month I bought online, today the Ram guys delivered my product and I told them I want to check if all is in order. They told me they rushing to deliver somewhere. To my surprise when I opened my package the pedestal is broken, the side lamp is also broken worse the stuff I paid for is short. Called your customer service number and was told to go to the store. I got to Maponya mall they told me there's nothing they can do I need to send an email.
0 replies
89 months ago
Unhappy
Changed my medical aid to Medshield in November 2018 no email or sms confirming if there's anything wrong or outstanding. I called their call center and spoke to George who was unhelpful and didn't want to listen to me. I regret why I even chose your company over Discovery
105 replies
94 months ago
Bad customer service
Today I went to Woolworths Fourways to return the items I bought a week ago, the lady at the customer service was very rude and unhelpful simply bcoz I didn't have a receipt. As a customer I didn't feel valued they should be told what customer service is
0 replies
95 months ago
Poor service
Your service is poor and not efficient, on Monday I called your call center to increase my cover amount even today I'm still getting emails to send a signed copy of that, where I'm at I don't access to a scanner nor a printer
53 replies
96 months ago
Not happy
Yesterday I phoned your call center to increase my cover amount, now I keep on getting emails saying I should send I signed document I don't have access to a scanner nor a printer how do u expect me to send that. I'm the one who called to increase the cover amount- why is your process not efficient and quiker
53 replies
96 months ago
Very angry
Yesterday I bought Ultramel at Shoprite in my area only to find it's off but the expiry date is August, when I took it back I was told it's not their fault I should take it up with u. I need a clear explanation in all this.
53 replies
96 months ago
Very angry
I am so disappointed yesterday I went to one of your stores (Zola - Shoprite) to buy few items. To my surprise when I got home the Ultramel I bought was off even the color has changed but the expiry date is in future clearly we're being taken for a ride coz we not in the suburbs - I need your manager to explain to me contradictory in all this worse the money I wasted.
0 replies
98 months ago
Angry
On the 3rd of March I got a text message to say I should contact u for my meds to be delivered. Today the 9th of April still no delivery. What is your turn around time
106 replies
102 months ago
Bad service
On Friday I went to your store in Fourways to return the item I got as a gift, some lady from the Trinery department that assisted me wasn't helpful at all. The service I received from her was pathetic for such a big company like Woolies I was disappointed and disgusted. What happened to good customer service
0 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
16 (88.88888888888889%)