PE
Pearl E
Active since May 2016
30
Reviews
0
Industries
Reviews
30 reviews3 months ago
Claim nightmare
I honestly don't know what to do with FNB insurance. Had a claim last year. Submitted claim, no claims advisor assigned to me. Repairer sent me to BAIC. After a lot of following up they take me to claims or client services and they both don't work together almost as if I am not insured with one company. I paid premiums and excess with no fault and then they told me car will only be fixed in Jan (after 3 months). I said to them okay it's unfair that I must pay premiums yet they are not even fixing the car, spoke to them in December and they said I had to pay the previous month as car would have been covered if something happened. I said okay let's do December one because I can't keep paying premiums and excess yet I don't have insurance. Now I'm in an accident and now my car I am told is not insured yet I was told it's reinstated and even if premiums aren't paid there is cover. I am happy to pay December but why must I pay the months before when the car is only fixed 3 months later?? FNB is not being fair and they want to take premiums without living to their part of the agreekent. We have had so many conversations and claims takes me to client services and client services takes back to claims. I am not impressed please guys my car needs to be towed and taken to the dealer. Please do your part..I will pay all excess and all fees if YOU DO YOU PART!!!
112 replies
9 months ago
The BEST Agent, David ,Baic Centurion
I had the absolute pleasure of being assisted by David for my Beijing at BAIC Centurion. From the moment I stepped in he didn't try to hard sell me but more understand my needs. I'm also in sales so I HATE a hard sell. I'm a young simple mom who has a Picanto for waaay too many years and it was time to upgrade. He was careful and considerate, answering in detail something as simple as the cost of a tyre because I infact have been in a situation where 3 tyres were slashed at once. He was careful in making me understand that everything will now be bigger. This I felt was excellent customer service and going the extra mile. I was strongly in love with an Omoda and that was my first option but the way David walked me through everything aswell as then finding a car with in my price range, I could not help but know for sure I was meant for a Baic over an Omoda. I feel very blessed to have crossed paths with David. If he is ever up for a raise or promotion please let him be first in line as he is truly exceptional! I love my car David and you have helped me make my parents very proud of me!!!
0 replies
11 months ago
EBucks Mess !
I'm so frustrated with FNB and Ebucks. My ID is linked to an old Business Account Ebucks I had. I went in person to try and fix it and link to my Premier Account and they told me to chat online. When I chat online they tell me there's no more online chat for Ebucks I must call an Ebucks number. I call the number it tells me to go back and chat on the secure chat. It's been A YEAR now trying to fix this Ebucks. How hard must it be? The business account is closed how does it have an active Ebucks? Close that Ebucks account and unlink it to my ID number so I can create a personal Ebucks account. That's all I want, how hard is that ? Funny you guys want me to upgrade to Private Clients but I won't do that if this small thing can't be sorted. I'm tired now and I'm losing on soooooo many Ebucks benefits as I use my Premier Account a lot even for travel
53 replies
16 months ago
Regus Centurion Mall : Terrible Service and not what was explained
Regus Centurion Firstly at the viewing the lady didn't even seem like she wanted to be at her job or enjoyed her job We spoke about a virtual office and a possible upgrade of an actual office which I mentioned to her would be dependent on what the business does in December and we will then confirm the upgrade either in January or February. She said we can always upgrade whenever. To my surprise she says I've signed up for the virtual and upgrade in January and other extra costs which weren't discussed. I want to cancel everything and she then gives me attitude. Actually the main reason of cancellation is because of the attitude. I know I look young but I'm actually 32, I get this a lot because I have a baby face as I look 24 people take advantage and are rude to me in business Cancel everything and I'm not paying anything as this is NOT WHAT WE DISCUSSED
0 replies
18 months ago
Buyout Not True!
I enquired in time about my buyout of my microwave and phone in July. I was explained to split payments. Now I've been overcharged R479. When I asked for a refund and confidmation of ownership now I'm being told a different story that I must now pay more? What's going on!
0 replies
21 months ago
Terrible Attitude Tshegofatso Lepelle Kolonnade
I am appalled by the terrible service recieved today by the Optometrist at Kolonnade by the name of Tshegofatso Lepelle I am a brides**** for my bestfriends wedding and have so much to do including getting contact lenses so I can walk down the aisle without glasses. I also have a 14month old who has been sick for the last two days and hence couldn't stay at Daycare and so has been with me when I run errands The receptions Rudu was absolutely lovely yesterday and I booked an appointment today. I was also with my daughter yesterday and Rudu was so kind to my daughter Today, when I walked into the optometrist office with Tshegofatso, I put my stroller to the side next to me. She so rudely said " you can't put it there I'm going to stand there" in my shock of her tone I then asked where I should put it then she said :anywhere" hmmm... after that she then rudely said " are we going to get anything done with this baby?" I FLIPPED AND IMMEDIATELY WAS ANGRY!! Before I came to the optometrist I had already asked my mom to watch my daughter however my mom had already left for gym and was only coming back after my appointment so I had to take my daughter with me. I'm also running around as a brides**** getting things, have deadline at work and taking care of a sick baby. The LAST thing I need is terrible service From then on she asked me "What are you looking for " I thought that's a strange choice of words and I said "an eye test" then she further said "yes for what"... yoh this lady is the rudest person I've ever met at an optometrist and has absolutely zero human care. I also think my daughter felt her energy because she started crying and even threw up. It was even difficult for me after the first two comments to even be nice to her! After my appointment I went to the children’s bathroom and breastfed my daughter while crying as I have been so overwhelmed and doing my best. I also think because I have a baby face Tshegofatso might have thought I'm young however I'm actually 31 years old ! Please train your optometrists to have some human kindness in them
53 replies
24 months ago
Kolonnade Service Once Again
I can't believe I'm here again! Kolonnade Malindi promised to get back to me about my fees. I even let her know I don't mind downgrading. I'm not sure if they treat me like this because they only see one salary I'm my Premier account whereas I told them I have a business and want to bring that salary over aswell but not until I understand the fees. I really can't belive the service I get here. I've actually decided to go to Nedbank so please downgrade my account because clearly it's not worth it for such terrible service all the time
106 replies
28 months ago
Horrible consultant from service Lebo at Kolonnade seat 6
Terrible service from Lebo at the Kolonnade branch just now on seat number 6. She had a stinking attitude and a condensending demeanor. Now I also work in Customer Services and clients can have MANY questions or even be upset but I always keep my cool give them the best service answering many questions. She rudely told me how things aren't done when asking to explain the fees as well as what I was charged when my card is blocked. Funny thing is she was trying to say FNB is better than Capitec and Standard Bank where I was previously but she has given me the WORST service than them. I even was considering moving my business banking to FNB but with such service how terrible!!!!!
129 replies
31 months ago
Horrible Netcare Service :Kagiso Moloto(My Medical Aid is Discovery)
I would like to complain about an ambulance service I received today at 5am from Netcare 911 My 6month old had a fever and I called Discovery for an ambulance as she wasn't getting better I was up from 11pm with her and it was now 4am -She had a runny nose and not breathing properly -she felt very hot and we removed her clothes -I checked her temperature and it was 37.5 but the thermometer said low and just wasn't working properly and I read that over 38 isn't good so I was scared that the thermometer might be wrong -she also wants falling asleep and when she would sleep she cried in her sleep and was very fussy -We gave her Panado around 2am and she still wasn't getting better which usually helps -I put her in lukewarm water as I read, when I was getting her dressed in a vest she went back to her fussyness and cry this was around 3am -She is breastfeed and it usually soothes her and it wasn't soothing her she cried on the **** My daughter has had flu twice and we usually wait for the Dr as she usually can fall asleep. She wasn't falling asleep, had a different cry and was hot hence this time I called the ambulance A male and female came and the male instantly let me know that they can't do anything for the baby. I asked them to check the temperature (by this time we had removed her clothes and she was just with her vest and it was cold as it was 5am). The lady, Kagiso checked her temperature which was 34 degrees and immediately dismissed my daughter. I went on the explain everything and the guy was attentive... the lady Kagiso, was not paying attention at all and very dismissive and made a comment that " you can't give Panado and expect it to work in 5 minutes " this really upset me as it is clear she wasn't listening to me, I said we gave Panada at 2am and it was now 5am. Prior to me saying I gave Panado she said I should give Panado after I said I already gave Panado I felt she wasn't attentive, was rude and dismissive and seemed liked she just wanted to get her job over and done with which is scary as these are people's lives one can't mishear or not pay attention to information. She also went on to remind me that my baby is a baby and I further explained that I know however she isn't acting the same and she's had flu before this was different. Anyway they ended up leaving with only checking my daughters temperate. Her name is Kagiso Moloto and I would like an apology for her from how she handled my query today. She was very dismissive and my daughter is my everything! I'm also disappointed with Netcare as I pay medical aid for my daughter to make sure she is taken care of. To send someone who isn't attentive and doesn't care about their job is NOT what I pay medical aid for and ESPECIALLY don't expect such treatment for my baby!!
262 replies
31 months ago
Horrible Ambulance Service Netcare: Kagiso Moloto
I would like to complain about an ambulance service I received today at 5am. My 6month old had a fever and I called Discovery for an ambulance as she wasn't getting better I was up from 11pm with her and it was now 4am -She had a runny nose and not breathing properly -she felt very hot and we removed her clothes -I checked her temperature and it was 37.5 but the thermometer said low and just wasn't working properly and I read that over 38 isn't good so I was scared that the thermometer might be wrong -she also wants falling asleep and when she would sleep she cried in her sleep and was very fussy -We gave her Panado around 2am and she still wasn't getting better which usually helps -I put her in lukewarm water as I read, when I was getting her dressed in a vest she went back to her fussyness and cry this was around 3am -She is breastfeed and it usually soothes her and it wasn't soothing her she cried on the **** My daughter has had flu twice and we usually wait for the Dr as she usually can fall asleep. She wasn't falling asleep, had a different cry and was hot hence this time I called the ambulance A male and female came and the male instantly let me know that they can't do anything for the baby. I asked them to check the temperature (by this time we had removed her clothes and she was just with her vest and it was cold as it was 5am). The lady, Kagiso checked her temperature which was 34 degrees and immediately dismissed my daughter. I went on the explain everything and the guy was attentive... the lady Kagiso, was not paying attention at all and very dismissive and made a comment that " you can't give Panado and expect it to work in 5 minutes " this really upset me as it is clear she wasn't listening to me, I said we gave Panada at 2am and it was now 5am. Prior to me saying I gave Panado she said I should give Panado after I said I already gave Panado I felt she wasn't attentive, was rude and dismissive and seemed liked she just wanted to get her job over and done with which is scary as these are people's lives one can't mishear or not pay attention to information. She also went on to remind me that my baby is a baby and I further explained that I know however she isn't acting the same and she's had flu before this was different. Anyway they ended up leaving with only checking my daughters temperate. Her name is Kagiso Moloto and I would like an apology for her from how she handled my query today. She was very dismissive and my daughter is my everything! I'm also disappointed with Netcare as I pay medical aid for my daughter to make sure she is taken care of. To send someone who isn't attentive and doesn't care about their job is NOT what I pay medical aid for and ESPECIALLY don't expect such treatment for my baby!!
0 replies
Review Distribution
5 Star
3 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
27 (90%)