Active since May 2016
43
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43 reviews3 months ago
Avoid MBFSA – No Communication, Ignored Calls, Sudden Repossession Threat
I am extremely disappointed and frustrated with the handling of my vehicle finance by Mercedes-Benz Financial Services South Africa (MBFSA). I financed my Mercedes-Benz X-Class X250d through MBFSA. The finance agreement included a balloon payment, and the contract matured in April 2025. From April 2025 onward, no one from MBFSA contacted me regarding settlement options, the balloon payment, renewal, or next steps. In May 2025, I noticed the issue myself and began contacting MBFSA. After multiple attempts, I eventually got through to someone who redirected me to a person named Karin. Despite numerous phone calls, voicemails, and SMS messages (all of which I have proof of), she never responded once. Shortly after this, I received a call from someone claiming they wanted to repossess my vehicle. The call appeared suspicious and ****-like, so I again tried—over two full days—to contact MBFSA to verify what was going on. Eventually, I was told that: My contract ended in April 2025 The account had already been handed over for judgment and repossession I was redirected to another person named Debbie Today alone, I have: Called Debbie 5 times Left 3 voicemails Sent an SMS No response. Let me be very clear: I was never contacted when the contract matured I actively tried to engage MBFSA to resolve the balloon payment I was ignored repeatedly My account was handed to legal without any meaningful engagement or notice This is unacceptable, negligent, and deeply unprofessional behavior from a premium brand’s finance division. If this is how MBFSA treats customers at contract maturity, I strongly advise others to avoid MBFSA and think twice before financing through them. I have full call logs, voicemails, and SMS records to substantiate everything stated above. I expect immediate contact from a competent senior representative who can actually resolve this matter.
0 replies
15 months ago
Misleading Information and Prolonged Internet Outage with Axxess and Vodacom
I’m beyond frustrated with the terrible service and misinformation I’ve received from Axxess regarding my Vodacom uncapped data package and router. In October, I purchased a new uncapped 5G package from Axxess. They informed me that my existing 5G router would not work and that I needed to buy the ZTE MC888D 5G Router, which they sell as their "top-of-the-line" option, costing a whopping R4800. Trusting their advice, I purchased it. On December 14th, I received an email from Axxess stating that my router is not on their list of "allowed devices" and that I needed to buy another one they recommend. Naturally, I was furious, as I had just spent a significant amount on the ZTE MC888D, which they still advertise as the best router on their site! I called their support desk immediately and was reassured multiple times that my router would work fine, and I didn’t need to worry about the cut-off date of December 17th. The 17th came and went without issue, and I thought the matter was resolved—until January 22nd. Out of nowhere, mid-use, my internet cut out, and the SIM card stopped connecting to the network. I contacted Axxess support, and Nanda reassured me again that the router was fine and asked me to open a support ticket with screenshots of my router diagnostics, which I did. Later that day, I called for an update and was told the issue was with Vodacom's RICA and had been escalated. On January 23rd, I called multiple times and was informed by Hlonitshwa Myburgh that there was a Vodacom FLTE outage affecting all customers. However, by 1 PM, the Vodacom outage notice had disappeared from their site, yet I still had no internet connectivity. I responded to my support ticket multiple times with additional diagnostics and screenshots but received no replies. When I called again, I spoke to Nontyatyambo Nomsobo, who outright dismissed me, saying my router was not allowed despite what previous agents (including Nanda) had told me. She told me to buy another router from them! Minutes later, she called back to apologize and said she made a mistake—claiming my router was fine and that the issue was still with Vodacom. Now it’s January 24th, and I’m still without internet. This has been a three-day outage with no resolution in sight. I’m furious that Axxess has no clear communication, provides inconsistent information, and wastes my time and money. Where is the accountability? What am I paying for if I can’t use the service? Axxess, I demand answers and a clear timeline for when this issue will be resolved. You have left me stranded, despite following your advice and spending thousands on equipment you sold as “top-of-the-line.” How can you justify this lack of service and communication? Sort this out immediately.
53 replies
23 months ago
Canine & Co are *******
They do not keep anything in stock, you have to constantly chase them for your own order which you already paid for, there is no customer service and they generally just suck, avoid them at all costs.::: Spent R3k on an order for one electronic cat bowl, only after do you pay they tell you that they don't keep stock onsite and it will take a further 2-4 days of processing, nothing grinds my gears more than online stores who are happy to take your money and make you wait, absolutely abysmal. additionally, 5 business days later and still no sign of my order and on top of that, they have the audacity to send me 2 emails during this time requesting me to review them or like them on social media, okay well here is the review, you guys suck and everyone should know.
53 replies
26 months ago
KAAL.STORE = 100% ****
Please avoid Kaal.store like the plague. there is a reason why they have no online presence such as google or Facebook, it is 100% ****. i ordered in early January and still have not received any goods - 3 months later. Further more, they did offer me refund as requested, and although they sent me confirmation, no refund has reflected in my account. 2 days after that, i received a shipping notification with no tracking code for the order and now 2 month later, i still have not received the goods or the money. I advise you to open a case with Paygate / mygate, the Online consumer goods ombudsman and the police if you have been unfortunate enough to use them.
0 replies
26 months ago
Kaal store online ****
Kaal.Store is a ****, i ordered and paid for items in January 2024, to date, March 2024, i have not received the goods nor the refund they promised me a month ago.
0 replies
31 months ago
Skynet is useless
My Vehicle reg was sent to skynet on the 22nd of sep 2023. since then, i have moved offices and there has been no movement on the tracking. i have called many times, sometimes getting through and being told its out for delivery and to wait, and other times, waiting on hold for over 45 minutes at a time only to be hung up on. this is a complete embarrassment and they should be ashamed!
131 replies
31 months ago
Courier company that does not deliver?
been waiting 3 weeks for my vehicle license to be delivered, when i call them, they tell me tomorrow, tomorrow it will be delivered thats 4 times now, which tomorrow is it??
0 replies
31 months ago
Shady and Aggressive - stay away!
this is email that was sent to Branding zone in October 2022: Good Day Kindly note. We are not happy with the workman ship and the service we received from branding zone. The artwork printing and, unapproved redesign, is incorrect and does not line up with the body of the vehicle. Furthermore, the VW caddy locks on the side door and the back door have been tampered with and no longer work at all requiring repairing. This can be shown by the cover panels being drilled out and then not replaced. Additionally, you sent no artwork approval and instead destroyed the initial artwork by removing sprites and accents and important drop shadows that was prevalent in the initial artwork. The art work does not match what was sent to you. We have therefore been advised the draft an email communication by our attorneys in order to allow your business the opportunity to rectify the issues prior to the balance of the deposit being settled. Below outlines the transpiration of events: 20 September 2022: Quote received for the amount of R11,487.35 3 October 2022: R8000 deposit paid 11 – 12 October 2022 VW Caddy dropped off at branding zone premises – No vehicle checks were performed, can confirm all locks were working. 14 October 2022 A phone call is received around midday stating that the vehicle would be ready for collection in the afternoon. Additionally, Shaun advised Ace requesting to keep the vehicle for the weekend for quality checking purposes, which Ace agreed to collect on the 16th October 2022. 16 October 2022: Ace and Tash (artwork designer) arrive to collect the vehicle and immediately notice a plethora of printing and application issues. (see annex 3a) 1. The artwork was heavily edited, removing many 3d elements and sprites and clearing the background to flat black. This was not the original artwork design. 2. The art work was not correctly aligned. Upon examining both left and right as well as rear sides of the vehicle, it becomes dramatically apparent how mis-aligned the design is. Allowances in the form of door handle cut-outs was completely astray from where they should be and upon inspection of the rear panel, the logo is so incorrectly mis-aligned and too low, and the bottom is cut off. 3. The bottom section of the wrap is also mis-aligned 4. There is unsightly white gaps where the vehicle paint shines through, which are cut irritatingly askew. 5. The vinyl is lifting in various places and is not adhering instead cracking and tearing, looks very unprofessional. It was agreed at the time of collection that branding zone would correct the issues and reprint the vinyl and inform Supawash of when ready to re-do the job. No one contacted us for that all, and we were already skeptical and hesitant to let branding zone work on the vehicle again. Shaun then physically traveled to Supawash premises in Trinity village demanding payment of the remainder which equated to R3498.00, he was not afforded it. Skip forward a year later and a gentleman who refused to provide his name stops at the Honey Crest Supawash Operation with a Bronze Hilux double cab and white female passenger, and begins rudely demanding payment again from the supervisor. When he was not told what he wanted to hear, he walked over to the vehicle and begins to scratch the vinyl having to be forcefully shoved away, he threatens a lot more and walks back to his vehicle while swearing and cursing and throwing hand signs and then drives away. This is not how a professional operation should conduct business and instead perhaps attempt to rectify your mistakes and communicate with the customer. We are appalled at this behavior and will be taking this further. We strongly advise everyone else to steer clear of this shady business where a year later they are forcefully demanding R3k, makes you wonder what financial constraints they are dealing with let alone mental state.
260 replies
36 months ago
Vodacom needs to fire RAM
Been Waiting a week for my phone upgrade to be delivered. Im complaining on here to Vodacom, even though i know its not their fault, instead it is RAM and their useless (Senzo zelilo) drivers stating that they are attempting delivery when they are in fact, no where near the delivery address. This has happened for 3 days in a row now and i know complaining ram is like talking to a rock so vodacom, jackup your suppliers!
106 replies
42 months ago
Axxess dont care about support
I am getting increasingly tired of logging faults with axxess for the same customer's fibre line which stopped working when a random Vuma employee called them 2 weeks ago in order to gain entry and install a new device which axxess did not advise on. they still have not repaired the fibre fault after 3 logged faults, a dn 2 weeks. absolutely terrible, will be moving to openserve since the client already has an openserve fibre box for their phone lines aswell. I am disappointed at the lack of support after being a loyal customer of Axxess for over 14 years. and now i also look unprofessional as a reseller.
0 replies
Review Distribution
5 Star
5 (11.627906976744185%)
4 Star
0 (0%)
3 Star
2 (4.651162790697675%)
2 Star
2 (4.651162790697675%)
1 Star
34 (79.06976744186046%)