GW
Gerald W
Active since May 2016
8
Reviews
0
Industries
Reviews
8 reviews16 months ago
Natis Crash Reporting website useless
If negative stars were possible I would give a million negative starts to Natis Online Crash reporting system. I have spent a day trying to submit a minor crash. I would be better off driving to a local useless SAPS station and deal with yet another useless government department. The online site randomly returns to the starting Accept Terms and conditions page when trying to complete info on subsequent pages. Why have a service that is useless and doesn't work. Rather take it offline and fix it properly before making it available online.
0 replies
37 months ago
Overcharging
Webafrica has been overcharging me for fibre service and when I query it they answer they have had a price increase. When I check on the pricing structure there is no service for what they bill for and I find higher speed services for less on it. On their user dashboard under "change my package" they show the current service amount of R969.00. When I compare that amount with the same package in their options it is R679.00 (an overcharge of R290.00) The only way one can communicate with them is through a whatsapp service and there the agents just end the chat when it gets difficult for them to answer. Really bad service from them. Stay away.
0 replies
70 months ago
To Rain or not to Rain that is the dilemma
Rain by me is no thunder storm but rather a dry desert drizzle. Since receipt of my sim 3 months ago speed was below par, but of recent it is a drizzle. A few blocks up the road there are amazing speeds. There are a few of their towers around me providing coverage according to their maps. I have tried the usual reset device and moved around my home, with no success. I have tried expensive outdoor antennas so tall aircraft swerve to miss them and then occasionally there is a burst of speed, otherwise no Rain. Support takes more than two weeks to respond to emails and then they just mark as resolved. Shocking reception, no technical support.
105 replies
79 months ago
SA Post Office shocking
Once again SA Post Office lives up to its poor reputation. I have an international parcel stuck somewhere at arrival. My parcel ordered from China on 08 August 2019 arrived in SA on 21 August 2019. It has since not been processed and/or forwarded. I have emailed customer.services (at) postoffice.co.za to no avail. In response to my email I received a request for a tracking number which I had supplied (Wow - an actual response). I politely resent the tracking number and now utter silence. I have sent follow up emails asking for feedback and have got the same utter silence response. I expected this response, but hoped upon hope that this inefficient SOE would actually have woken up, but alas, I must have been dreaming and upon awaking I realised that we live in this nightmare. When will this and other useless SOE's eventually realise that if they service their customers they will gain more customers and then their business will grow? When that happens then the profit line grows and amazingly they don't have to rely on bail outs and they can then determine their own destiny. (Scary concept this)
0 replies
81 months ago
Poor service - lack of response
I recently purchased a set of Osram Nightbreaker head lamp bulbs for my car. These bulbs come at a hefty premium but based on excellent online reviews I made the purchase. To my dismay I found they were no better than the cheap bulbs from my local automotive spare shop. I contacted Osram Head Office in Midrand and was informed the Executive in charge was out of the country on business, but I could email him directly. He would surely respond in a few days. Well this was almost 2 months ago and no answer from him.
210 replies
96 months ago
International Items missing
Since January 2018 - 100% of my international parcels have not arrived. Sent by various sellers using various services and have not arrived. Common denominator - SAPO Any items that have no tracking is gaurenteed to never arrive anymore. Items with tracking just go into limbo as exported from seller country or having arrived in SA but processing by SAPO has not begun. It appears that postal containers/bags arrive in SA and then going into storage for processing and at this stage the items are in limbo. The individual items will reflect as exported from seller country but not "accepted" by SAPO yet. So at this stage SAPO can do as they wish and no one can do anything about it. SAPO call centre takes forever to answer and when they do the generic response is we have a backlog or cant find any information on parcel.
0 replies
102 months ago
Items not been delivered
I ordered item from China. The supplier tracking shows the item has arrived in SA on 12 November 2017. Item is still not available at local post office and no local tracking is available either. I have tried contacting the call centre several times and have held on up to 90 mins already with no reply. I have emailed customer service 8 days ago and they have not had the courtesy to reply. It appears that SAPO does not know what service is.
0 replies
120 months ago
No Light at the end of this tunnel
<p>I purchased a Solar Garden Light set in December 2015. By 08 April 2016, I contacted Homemark via email with a complaint regarding the lights. I promptly received a reply from busiswe@homemark.co.za enquiring as to where and how I purchased them. I replied immediately and since then have had no response. I then sent another email to busiswe@homemark.co.za on 17 May 2016, asking for a response. To date there has been no response from Homemark.</p> <p><br />The product (Solar Garden Downlights) has failed in a very short period of time, in that the rechargeable batteries are leaking acid (or whatever it's contents are) and are not holding charge. It appears to be a design problem as the 3rd in the set is also displaying the same symptons now.</p> <p><br />It would appear from the lack of response that Homemark is not interested in resolving problems, but only in making sales.</p>
53 replies
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1 Star
8 (100%)