PB
Pretty B
Active since May 2016
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
I felt safe because...
I felt safe because I was given the first class treatment, he kept checking on me
53 replies
1 month ago
I would like to writ...
I would like to write a review about MiWay Insurance
0 replies
38 months ago
Nkosinathi Botlhokwa...
Nkosinathi Botlhokwane from MiHelp gave me spledid service, very professional and fast response
56 replies
49 months ago
Nhlanhla Nkosi has c...
Nhlanhla Nkosi has contacted me and give me update regarding my claim The approval process was fast and i am happy with the outcome
74 replies
49 months ago
Very fast response and professional Michael kept on checking if im still safe and ok
Very fast response and professional Michael kept on checking if im still safe and ok. The best service ever
74 replies
52 months ago
I called in to review my policy, Tshepo Denga was assigned to me, he was very helpfull
I called in to review my policy, Tshepo Denga was assigned to me, he was very helpfull. He listened to my query and manage to reduce my insurance with more benefit. Thank you Tshepo for your excellent work and Miway for making making the insurance my way
53 replies
71 months ago
Takealot is good but not soo perfect
Takealot is good on anything else but not when they delivered incomplete order. I ordered 3 items come delivery time, the order was delayed but atleast they communicated, frustration came when they delivered incomplete order. They duplicated 1 item, 2 items were missing I was advised by the delivery guy to log a query, which i did within 24hrs. Week after no communication except we are investigating After i sent a followup email they then log a return to be collected from me of the items I said their missing, worse sent a driver to come collect after i told them that the items to be collected were never delivered. As it is, its been 2 weeks after i logged this query, i am sitting with a duplicated item and have no idea whats going to happen to my missing orders.
0 replies
72 months ago
Dstv and scandalous service
So i downgraded my package on time and i was informed, downgrade will happen on my next debit order date, on my debit order date, dstv downgraded my packagr but still took the whole amount and its been 7days ever since i logged this reversal when i call them, they always tell me in 24hrs, money will be on my account. Today i called and requested for a supervisor toask why are they not giving me back my money, i was on hold for 40 min untill i decided to hang up. This is bad service, they took money from my account without my authorisation, they are taking mr from pillar to post when i ask for a refund that has been caused by them.
210 replies
76 months ago
Best customer service
Ntokozo was very helpfull, as I was holding the line to be assisted, we lost contact and then she called me back. to me this is the best customer service. She further assisted me with my query the best way she knows how and I was very happy with the premium given to me She was very professional and she made sure that I understood everything she highlighted. I change my insurance a year ago to Miway and so far I do not regret joining the team.
61 replies
78 months ago
Missing airtime and a rude agent on the call centre
I have noticed that my airtime is missing, i then called vodacom, they checked if i have any subscriptions that might be taking my airtime, which i have none. The consultant then checked on my profile to check whats taking my airtime. She said that there are calls that i made which i didn't and she further advised me to get an itemised billing statement since we are not in agreement which i have to spent more money on top of what i have already been charged. She refused to log a call or further investigate instead she just put me on the rating voice. Vodacom is just getting worse and worse everyday. Airtime is always disappearing without a reason and worse the agent didn't care about losing a customer. So much of customer service
105 replies
Review Distribution
5 Star
11 (84.61538461538461%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
1 (7.6923076923076925%)