Active since Jun 2016
10
Reviews
0
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Reviews
10 reviews2 months ago
Nokuthulo from Naked was fantastic
Nokuthulo from Naked was fantastic. She kept me updated from the moment I opened the claim until it was finalised. Wonderful service from a great company!!!
53 replies
3 months ago
Wonderful service from Naked Insurance for a vehicle damage claim on the 29th of December!!!
I had an amazzing experience with Naked Insurance. I have been with them for 2 years and this is the first time I have had to claim. I started the claim on the App on the 29th of December and it was approved the next day. I was then given the option to get my own quotes from alternative panelbeaters and get paid the difference between the original quote and my quote (less the esxess) in cash. This was all sorted and I was paid within three days of sumitting a quote from my preferred panelbeater. Nombulelo Macozoma was extremely effficient and most helpful. Thank you Nombulelo and Naked Insurance.
56 replies
11 months ago
Roxanne Elson gave m...
Roxanne Elson gave me excellent customer service.
58 replies
21 months ago
Bad customer service from SMD Technologies
The lock on the cabin luggage sized suitcase jammed the first time the suitcase was used. Security at Frankfurt Airport needed my daughter to open her suitcase and because she couldn't they cut the lock open. I was told telephonically by SMD Technologies that the warranty would cover this and that when my daughter arrived back in SA I needed to take the luggage set back to Game and that it would be replaced. When I did do this suddenly the warranty didn't cover it as the suitcase had been damaged. It would only have been covered if we had brought the suitcase with the lock still jammed back to Game. We did not damage the suitcase and security would not let my daughter get onto her flight without opening her suitcase. It is amazing that this is now our fault. I am not happy with the way this has been dealt with at all.
0 replies
21 months ago
Bad customer service from Travelwize
The lock on the cabin luggage sized suitcase jammed the first time the suitcase was used. Security at Frankfurt Airport needed my daughter to open her suitcase and because she couldn't they cut the lock open. I was told telephonically by Travelwize (SMD Technologies) that the warranty would cover this and that when my daughter arrived back in SA I needed to take the luggage set back to Game and that it would be replaced. When I did do this suddenly the warranty didn't cover it as the suitcase had been damaged. It would only have been covered if we had brought the suitcase with the lock still jammed back to Game. We did not damage the suitcase and security would not let my daughter get onto her flight without opening her suitcase. It is amazing that this is now our fault. I am not happy with the way this has been dealt with at all.
0 replies
66 months ago
Vodacom Fibre - Shocking Customer Service
Vodacom Fibre, I am appalled by you lack of customer service. On the 19th of October I reported that a portion of our fibre cable had been stolen and I received a Service Request number. I have called back five times since then and despite many promises I have not had anyone from Vodacom contact me to try and sort this problem out. I have not been without fibre (that I am paying for) for 17 days. This is totally unacceptable!!!
336 replies
70 months ago
First online shopping experience - taken my money but no delivery and no communication!!!
Did my first online order last week and the timeslot for delivery was yesterday between 11h00 and 12h00. At 14h00 I called Customer Care to find out where my delivery was and after holding on for a long time Andile said she would call me back. At 14h24 I received an email to say that my call with reference to my late order had been completed. ??? Still no delivery. I called again at 15h15 and was told to hold on and then I was cut off. At 15h45 I called once again and was told that they had not been able to get hold of the store that was doing the delivery so they could not update me. I asked about the email and was told it was because Andile had opened my order file.??? I then received another email at 15h54 to say that my call with reference to my late order has been created and will be actioned. It is now 10h00 on Tuesday and besides the two emails I have not been contacted about my delivery. I find this totally unacceptable as they have all my contact details. The money for the online purchase was deducted from my card yesterday morning and Pick n Pay cannot tell me when I will receive my groceries. I think this might just be the first and last time I order online from Pick n Pay!!
53 replies
76 months ago
Fraudulent transaction for R6539.90 on my account
I am so angry …. I received my Edgars statement via email today which should have been a NIL balance as I had paid the final amount owing (R367.00) on the 23rd of December. On the 24th of December somebody else did some Christmas shopping at Edgars Westville for R6539.90 on my account, This happened while I was in East London with my card in my possession.
61 replies
103 months ago
Deano from Prepaid24 provided fantastic online support today!!
I was experiencing a problem getting a token for electricity that I had purchased and Deano was extremely helpful in helping sort out the issue.
61 replies
120 months ago
Customer Service and Out of Bundle Data Charges
<p>Since the sale of Autopage, and the automatic move of my across to Vodacom, I have had no joy with Customer Service. Today I got the shock of my life when I was notified by my bank that my Debit Order from Vodacom had gone off and that it was more than 3 times higher than my account has ever been. I tried calling the Customer Care number several times only to be cutoff each time. I then went into the Vincent Park Branch and after standing around for 10 minutes without anyone acknowledging me, I left. Later I went to the Pearce Street Branch and I was assisted by someone who said that they could not help me with accounts at the Branch and that I had to call 082 1946. I asked them what hours the accounts depatment operated and he said 24/7. I asked him to double check as I wanted to call after work and he double checked with another gentleman. This evening I held on for 10 minutes before being told that accounts only work from 8 to 5!!! While I was at the Branch, I asked what could possibly have caused my account balance to be so high, and the gentleman assisting me suddenly started checking all sorts of things on my phone. He found out that Automatic Software Updates and other Settings that I had no idea about were ON. He also explained about Out Of Bundle Data Charges (R2.00 per MB!!!!!) He then advised that my current usage was more than double what the account that had just been debited was!!! These are things that I had no idea about and since I upgraded to my Current Phone at the beginning March, when Autopage Outlets were closed, I had to upgrade online. When I received my phone and went to Vodacom for assistance, I was told that my Contract had not been moved across yet and they could not assist me. With all my previous Upgrades I had very efficient staff who helped me set up my new device and explained everything to me. I cannot believe that Vodacom can do this to NEW CUSTOMERS who pay a Contract every month. I am absolutely horrified that this can be allowed.</p>
53 replies
Review Distribution
5 Star
4 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (60%)