Active since Jun 2016
17
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17 reviews4 months ago
She hang up the phone in my ears
One consultant from bestmed literally hang up and phone on me just after telling me that she will if I continue talking... this follows after the complaint I have on how they conduct themselves
0 replies
10 months ago
Upgrade not effected from May
Dear Vodacom Customer Care, I am writing to express my serious dissatisfaction and concern regarding the handling of my recent contract upgrade, which has resulted in unjust billing and an unacceptable lack of accountability from your side. On 21 May 2025, I successfully upgraded my contract to a package Red VIP. The upgrade was processed and effected. However, to my surprise, I have now been billed R1476, only to discover that the upgrade was later cancelled without my knowledge or consent. This is a clear breach of trust and a violation of consumer rights. Not only was the upgrade confirmed and actioned, but I was never notified that it had been reversed, nor was I informed of any reason for this cancellation. To make matters worse, no one at Vodacom is taking responsibility, and I have received no valid explanation as to who cancelled the contract and why. Let me make it clear: This mistake is entirely on Vodacom’s side. I should not be made to suffer financial loss, confusion, or inconvenience due to your internal failures. I demand the following, with immediate effect: 1. A full investigation into who cancelled the upgrade and on what basis — with clear records and accountability. 2. Immediate correction of my billing to reflect the agreed R1299 from 21 May 2025. 3. A refund or billing credit for the excess amount I was charged. 4. A formal written explanation and apology for the financial and emotional inconvenience caused. Should this matter not be resolved within 5 working days, I will escalate it to ICASA, the Consumer Goods & Services Ombud, and launch formal legal recourse under the Consumer Protection Act. I will also seek compensation for damages, including any data or call usage lost as a result of this failure. I expect urgent attention and a written response.
168 replies
17 months ago
Rude employees
From arrival, the hotel taxi driver was very rude and disrespectful to us, first he blocked the drop off area so we parked on pick up side. He came to us and started shouting at us that we parked wrong. We told him that we parked there because he opted to park on drop off side. Afternoon shift lady refused to allocate us a fridge until we requested that they refund us so that we can go to hotels that offer good service for the amount we paid. Later on we requested dish plates and the Housekeeping refused saying they only give plates if you ordered from them. Without a fridge you drink hot water and juice. In the morning on breakfast, the ladies there were just folding hands and staring at us while we are battling to find other food. No help at all while we are moving up and down. The whole stay was ruined due to employees who feel that they have to make others feel their powers.. the building is nice but the employees there will ruin your stay
0 replies
17 months ago
Negligence and Non Caring attitude
Dischem Secunda Dispensary must be reported tho pharmacy council. I have not received my prescription medication for a month and they are not willingto talk to their colleagues from other pharmacies. They only sent the sms to collect but when I got there, the parcel was empty. They said they don't have stock. What shocked me is that they never even ordered. A week later I went to follow up and they said they will check with other pharmacies. 3 weeks later when I called and asked them to request from Dischem Direct the dispensary manager said she does not interact dischem direct if I want to, they can give me my script and I make arrangements myself. I found that very disturbing and not understanding their roles as service providers. Till today, they have not made any means to get my medication and they don't care if I die from not taking the medication.. I am going to escalate this matter to the board of Dischem as I find it very disturbing and unacceptable.
0 replies
17 months ago
****mers...
This company is a ****. They are so sweet when they sell a product to you. Once you agree to it and have questions they disappear leaving you hanging with contracts that are not as they have sold them to you. I sent several emails and called Optivest but they are just ignoring my mails. The consultant who was helping me is Zack-T Solomon. He never respond ms to my messages anymore and the cost of medical aid he promised are not like that on the medical aid. I now have to call medical aid directly to cancel because Zack and his team are not willing to help. These are ****mers cause we pay them once we take the medical aid but they are useless... Should my account be billed for this medical aid, I will sue Optivest because I have proof that I rejected their proposal but they are imposing it on me.
71 replies
19 months ago
Poor Hygiene and Substandard Service
Spur steak ranches... When we got in, most tables were empty but not cleaned. We complained to the guy who was assisting us (Goodman) but he gave us an attitude and still allowed us to sit while he said he is fetching the wet cloth. We showed him the disinfectant station that had the cloth and disinfectants next to the table but he ignored us and went somewhere to fetch just the cloth. He did not even disinfect. My concern is that he allowed us to sit down on the table that was not disinfected which exposed us to bacteria. It is a disgrace that we asked for the manager and the lady by the name of Azel said she is the manager (Anzel) but she did not bother to come and hear our concern that led us to ask who was the manager. She just said there's two of them and continued with whatever she was busy with as if we did not matter at all. We then decided to leave to have a clean and safe environment at the restaurant next to Spur (Cappuccinos). Tables at the next door restaurant were very clean and the waiters and management there were very professional and welcoming. Unlike Spur waiters who take time to attend to us. This is not the first time Azel fails to take clients feedback seriously. I guess it is because she is related to the owner of Spur Steak Ranches Secunda hence she does not care.
0 replies
19 months ago
Private Banker doesn't care
<div>I have been a private banker for over 5 years. I was allocated the new banker 4 years ago and to date, she has never contacted me with any new products, review of my profile or anything happening on my account. The only time I get to speak to her is when I heard of something offered to other FNB clients which I do not have or when I need her services. I personally went to FNB private suite branch in Secunda and she was not there. When called she failed to take accountability for failing to provide her clients with the service we are paying for. She then boldly told me that I can lodge a complaint she doesn't care. I called in to request that they change my banker but I am not getting any help. I am paying for this services as they don't come for free. For most of the transactions I go to the branch for help which makes it worthless to have the private banker who doesn't even know me nor care to own up to her substandard services. Her name is ++++++ . The attitude of that lady is bad and she is full of herself. It is as if she is doing us a favour by being the private banker. Can someone please intervene and change this banker for me.</div>
53 replies
27 months ago
Vodacom is ****ming me to pay R4000 of data.
I am on vodacom red premium (unlimited voice calls and 15 Gig data). Monthly premium is 1,352.78. In December my bill went up to R3,971.67 which I did not understand why as I have been on this contract for 2 years and this fluctuations never happened. I called the call centre and they said I am charged out of bundle usage meaning I used data above 15G. I don't understand why only now this is happening and the amount of data used is above R2000. That is ridiculous and no one can use that amount of data regardless of if it is out of bundle or top up. How many Gigs are worth R2000? I queried this and requested that they stop and change the line to top up. I then bought myself 10G of data as top up. To my surprise, in January the statement came out and I am owing R6700 of which when I called I am told R4000 is on data usage that I used above the 15G. This surprised me because I requested that they stop this in December. The consultant says he can see the request but he doesn't know why it was not effected. I requested the call recordings so that I can forward to my legal team to also understand how can I be charged R2000 for data or R4000 for data when I am only browsing using my mobile phone. Please note I will not pay this amount and I am requesting that you cancel this contract because clearly Vodacom is *****ing people. I am willing to also take this to media if it is not corrected. This is totally unacceptable and you are ****ming people. My contract doesn't even include a device but I must pay R6700???
172 replies
43 months ago
Billed for two contracts that I do not have.
I upgraded my contract to RED VIP with a device. I then cancelled the contract when the device arrived as I was not happy with it. Vodacom collected the device. This was done within 7 days as stipulated on contract terms. To my surprise the contract was never cancelled even though they collected the device and said the contract will be cancelled. I discovered when I received my statement which indicated that I owe vodacom two contracts that amount to R3500. On the statement I saw my old contract and the contract that I canceled and didn't have the device for it. I called in immediately. They promised to log a call with their so called back office to correct that. A week later, that was still not done. I called again and they gave me another promise which they failed to honor again. I don't know how many calls I made to vodacom and to date, my account still reflects ridiculous amounts that I am due to pay end of October. I received sms that someone has stopped this but this is not true. I will not pay for the lines that I do not have. This is complete madness. Vodacom must just look for new staff willing to work and resolve things not the current staff that is incompetent as this is affecting us financially. Who can accept to pay for a contract and a device which vodacom confirmed receipt of? Can this be resolved please and can I get my refund.
193 replies
51 months ago
Forced to keep 2 rental cars
Rental agreement: 967744713 I have rented out a car at Avis Secunda on the 04 Feb privately. My vehicle insurance then offered a rental after they have delayed the repairs on my vehicle. I returned privately rented car (group D) and took the insurance car (group K). The lady at avis secunda told me that if I cancel prior the agreement period I will pay R12500 whereas my Rental agreement was R8900 for 30 days. I am forced to have avis car that I'm not using anymore because the value she is giving is too high for 14day rental as compared to 30day Rental. Avis service is ridiculous. All they want is to reap us off. This doesn't make sense at all. Can I be helped please instead of being forced
106 replies
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