PD
Protea Delights
Claimed Business
PD
Protea Delights
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Business & Legal Services
#10NPS Score
0Unlikely
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAL
Alecia L
1 reviews | Active since Jan 2020
26 May 2023, 09:04
*****, rude, *****ulent... Opening a police case now
Not only did she just not deliver my order, she took my money and blocked me on all platforms so that I can not communicate with her to get my money back. This lady is a *****. Full of lies and empty promises. Because I believe in supporting the lil guy, I got friends to also buy from her. Well I had to refund all of them, leaving me with a huge dent in my monthly budget. Meaning my poor kids have to suffer now because of this company's rude and selfish ways. O and the treats she send me because I asked my money back and she was in the wrong. I have given her time till today 12 to pay me back. If not, I will be opening a ***** and theft case against her. Please do not ever purchase anything from her or any company she opens again.
Helpful (0)
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Alecia L
1 reviews | Active since Jan 2020
26 May 2023, 09:04
*****, rude, *****ulent... Opening a police case now
Not only did she just not deliver my order, she took my money and blocked me on all platforms so that I can not communicate with her to get my money back. This lady is a *****. Full of lies and empty promises. Because I believe in supporting the lil guy, I got friends to also buy from her. Well I had to refund all of them, leaving me with a huge dent in my monthly budget. Meaning my poor kids have to suffer now because of this company's rude and selfish ways. O and the treats she send me because I asked my money back and she was in the wrong. I have given her time till today 12 to pay me back. If not, I will be opening a ***** and theft case against her. Please do not ever purchase anything from her or any company she opens again.
0
Replies (0)JS
Joanne S
1 reviews | Active since Jan 2020
20 Sept 2022, 04:04
Damaged good and wrongly supplied and supply is rude
A supplier that is so rude gives threats and then wants to withhold paid orders for a mistake she made. I ordered and paid for my teachers day gift. When I wanted to collect she advised I must come following week as she wants to clean her flat. Then the weekend before collecting I placed another order and stated I would pay wed, would she be able to have order done by the due date. She agreed it would be and payment wed would be fine. Her policy is only starts order when payment made. Then the we'd came and I was going to make payment after work. She sent me a payment reminder but I was so busy and only got back to her after 1. By that time she had sent a rude message saying if I do not pay in 30 Min she cancelling my order. Went back to her advising I was shocked at the way I was been treated by hen she advised that she ordered the stock for my order the Monday already. I advised that she never mentioned to me and that not her policy and then threatens to with hold my paid order and has spoken to advocate. Please not this was still all on the we'd I said I would pay. Advised I would pay after work but she carried on been rude and then blocked me. Made the payment after work and SMSes her and got no reply. My husband then sent a message to her very nice and she got rude back with him saying he not her client and she will release nothing as she talking to her advocate who is advising her how to handle this. He then asked for the advocate details and she blocked him. Then the next day she sent a message saying how dare I get my husband to send her a message. Advised I want to collect my first order that paid for and due to be collected and then second order as per arranged. She sent me a email back saying that I must not be difficult and I can collect Monday both orders. Monday I had to send her a message asking for new address to collect after work. I get a reply saying order will be at security and only till 4pm. I went back asking to advise security that my sister will collect after 5 as we all work. She replied saying no sorry they only work till for and my order will be couriered and I must cover cost. I made arrangements at work to leave early as when my sister called her and advised she works till 5 she got rude and said it's not her problem. My sister then said she has **** customer service and put phone down. Ronel then sent me a very rude email and I was not aware about what happened between her and my sister. When I arrived at the security just after 3 to collect my order, I was advised she came to collect it. Security then struggled to get hold of her but finally went to her flat and got it. I then opened the order to check it in front of security and husband and discovered my teacher day order was scratched and name smidge on the one side and the coach coffee cups I ordered last was wrongly supplied. I asked security to please advise her that I want to show the damaged goods and find out how this Gona be sorted. She never too his calls and then he hasked to take it to her. He came back saying she refuses to talk to me and got rude with him. Also advised by security that she told him I never paid for order which is lies as all was paid. Not long after leaving she sent me a rude message saying I did the damage to the mug myself. Went back advising her I could not have as she did the printing on it and it was opened infront of husband and security. My sister sent her a message as well as these orders are partly hers too and she got rude with her as well and blocked her and my husband. I then emailed her with my complaints and she then unblocked me on WhatsApp sent me very rude messages and then blocked me again. So had over 2 weeks to fix my order as she was holding it hostage and never did or even advised me on it. I paid over R1200 for orders and she is refusing to speak to me to sort the matter out and just keeps the eating me with lawyers and saying her lawyer will not tolerate the way I am. I have damaged goods and wrongly supplied goods which she is not willing to sort out or talk to me about it. I have consumer rights too that are been ignored and on top of that been spoken to like ****, a child and threatened. I have advised I will never use her services again after I have been using her for 2 years. She is unprofessional, attitude and rude. Stay away.
Helpful (0)
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Joanne S
1 reviews | Active since Jan 2020
20 Sept 2022, 04:04
Damaged good and wrongly supplied and supply is rude
A supplier that is so rude gives threats and then wants to withhold paid orders for a mistake she made. I ordered and paid for my teachers day gift. When I wanted to collect she advised I must come following week as she wants to clean her flat. Then the weekend before collecting I placed another order and stated I would pay wed, would she be able to have order done by the due date. She agreed it would be and payment wed would be fine. Her policy is only starts order when payment made. Then the we'd came and I was going to make payment after work. She sent me a payment reminder but I was so busy and only got back to her after 1. By that time she had sent a rude message saying if I do not pay in 30 Min she cancelling my order. Went back to her advising I was shocked at the way I was been treated by hen she advised that she ordered the stock for my order the Monday already. I advised that she never mentioned to me and that not her policy and then threatens to with hold my paid order and has spoken to advocate. Please not this was still all on the we'd I said I would pay. Advised I would pay after work but she carried on been rude and then blocked me. Made the payment after work and SMSes her and got no reply. My husband then sent a message to her very nice and she got rude back with him saying he not her client and she will release nothing as she talking to her advocate who is advising her how to handle this. He then asked for the advocate details and she blocked him. Then the next day she sent a message saying how dare I get my husband to send her a message. Advised I want to collect my first order that paid for and due to be collected and then second order as per arranged. She sent me a email back saying that I must not be difficult and I can collect Monday both orders. Monday I had to send her a message asking for new address to collect after work. I get a reply saying order will be at security and only till 4pm. I went back asking to advise security that my sister will collect after 5 as we all work. She replied saying no sorry they only work till for and my order will be couriered and I must cover cost. I made arrangements at work to leave early as when my sister called her and advised she works till 5 she got rude and said it's not her problem. My sister then said she has **** customer service and put phone down. Ronel then sent me a very rude email and I was not aware about what happened between her and my sister. When I arrived at the security just after 3 to collect my order, I was advised she came to collect it. Security then struggled to get hold of her but finally went to her flat and got it. I then opened the order to check it in front of security and husband and discovered my teacher day order was scratched and name smidge on the one side and the coach coffee cups I ordered last was wrongly supplied. I asked security to please advise her that I want to show the damaged goods and find out how this Gona be sorted. She never too his calls and then he hasked to take it to her. He came back saying she refuses to talk to me and got rude with him. Also advised by security that she told him I never paid for order which is lies as all was paid. Not long after leaving she sent me a rude message saying I did the damage to the mug myself. Went back advising her I could not have as she did the printing on it and it was opened infront of husband and security. My sister sent her a message as well as these orders are partly hers too and she got rude with her as well and blocked her and my husband. I then emailed her with my complaints and she then unblocked me on WhatsApp sent me very rude messages and then blocked me again. So had over 2 weeks to fix my order as she was holding it hostage and never did or even advised me on it. I paid over R1200 for orders and she is refusing to speak to me to sort the matter out and just keeps the eating me with lawyers and saying her lawyer will not tolerate the way I am. I have damaged goods and wrongly supplied goods which she is not willing to sort out or talk to me about it. I have consumer rights too that are been ignored and on top of that been spoken to like ****, a child and threatened. I have advised I will never use her services again after I have been using her for 2 years. She is unprofessional, attitude and rude. Stay away.
0
Replies (0)WB
Wyndham B
1 reviews | Active since Jan 2020
7 Jun 2021, 16:30
Threats of lawsuit by owner for a bad review.
I was contacted by Ronel Kemp, the owner of this business via Facebook messenger, telling me I should keep my wife in check. And tell her that she must remove the HP review or face a lawsuit. What happened to freedom of speach and also warning the public to be carefull of bad service? You should not work with the public if you have a bad attitude and throw threats around like she does. I have the screenshots to prove my above statement. Anyone can contact me on 0729405174 for this info.
Helpful (0)
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Wyndham B
1 reviews | Active since Jan 2020
7 Jun 2021, 16:30
Threats of lawsuit by owner for a bad review.
I was contacted by Ronel Kemp, the owner of this business via Facebook messenger, telling me I should keep my wife in check. And tell her that she must remove the HP review or face a lawsuit. What happened to freedom of speach and also warning the public to be carefull of bad service? You should not work with the public if you have a bad attitude and throw threats around like she does. I have the screenshots to prove my above statement. Anyone can contact me on 0729405174 for this info.
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Replies (0)AB
Alana B
1 reviews | Active since Jan 2020
6 Jun 2021, 11:28
Protea Delights - Horrible service.
Wish I did not have to choose 1star. Such extremely bad service from Ronel. I wanted to order a mug from her for fathers day. She replied by saying fathers day orders were closed after still having a live add stating the orders closed the 7th of July. I then said no problem, I will order sonewhere else and the she snapped. Horrible service, made me feel guilty and stupud for trying to order a mug. Honestly!!! I don't recommend doing any business with her. If this is how you treat a potential customer, you should NOT be in business. Extremely rude!!!!
Helpful (0)
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Alana B
1 reviews | Active since Jan 2020
6 Jun 2021, 11:28
Protea Delights - Horrible service.
Wish I did not have to choose 1star. Such extremely bad service from Ronel. I wanted to order a mug from her for fathers day. She replied by saying fathers day orders were closed after still having a live add stating the orders closed the 7th of July. I then said no problem, I will order sonewhere else and the she snapped. Horrible service, made me feel guilty and stupud for trying to order a mug. Honestly!!! I don't recommend doing any business with her. If this is how you treat a potential customer, you should NOT be in business. Extremely rude!!!!
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Replies (0)LP
Lauren P
1 reviews | Active since Jan 2020
4 Apr 2021, 17:58
Funds stolen and goods not delivered!
My fiance ordered from Protea Delights in February 2021 and never received his order because he did not put the right reference number on his payment. He contacted the owner, sent his proof of payment so she could see the reference and she rudely dismissed him and refused to send the stock or refund him. To his shock, when he tried to contact her again, she had blocked him on WhatsApp. We emailed her, because refusing a refund over something as petty a reference number is completely illegal, she proceeded to threaten, swear and abuse him in the most heinous manner. I write this review as warning, our funds were STOLEN and our goods NEVER DELIVERED. I have never in my life encountered someone who thinks it's okay to treat consumers in this way, there is a reason why all reviews are disabled on her pages. Online shoppers beware!
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Lauren P
1 reviews | Active since Jan 2020
4 Apr 2021, 17:58
Funds stolen and goods not delivered!
My fiance ordered from Protea Delights in February 2021 and never received his order because he did not put the right reference number on his payment. He contacted the owner, sent his proof of payment so she could see the reference and she rudely dismissed him and refused to send the stock or refund him. To his shock, when he tried to contact her again, she had blocked him on WhatsApp. We emailed her, because refusing a refund over something as petty a reference number is completely illegal, she proceeded to threaten, swear and abuse him in the most heinous manner. I write this review as warning, our funds were STOLEN and our goods NEVER DELIVERED. I have never in my life encountered someone who thinks it's okay to treat consumers in this way, there is a reason why all reviews are disabled on her pages. Online shoppers beware!
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Replies (0)LP
Lauren P
1 reviews | Active since Jan 2020
22 Mar 2021, 17:28
Goods will not be delivered!
My fiance purchased a Valentines gift which was never delivered because he didn't use the right reference number on the payment. When he asked for a refund the owner blocked him. Totally unacceptable and unethical! Don't trust this company, they will steal your money.
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Lauren P
1 reviews | Active since Jan 2020
22 Mar 2021, 17:28
Goods will not be delivered!
My fiance purchased a Valentines gift which was never delivered because he didn't use the right reference number on the payment. When he asked for a refund the owner blocked him. Totally unacceptable and unethical! Don't trust this company, they will steal your money.
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Replies (0)RK
Ronel K
1 reviews | Active since Jan 2020
15 Dec 2020, 13:27
Protea Delights best service EVER
What a pleasure to work with Protea Delights. The owner is very friendly & extremely helpful. Protea Delights service is quick & efficient and they go the extra mile at no cost. Thank you Protea Delights
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Ronel K
1 reviews | Active since Jan 2020
15 Dec 2020, 13:27
Protea Delights best service EVER
What a pleasure to work with Protea Delights. The owner is very friendly & extremely helpful. Protea Delights service is quick & efficient and they go the extra mile at no cost. Thank you Protea Delights
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Replies (0)CR
Carla R
1 reviews | Active since Jan 2020
23 Nov 2020, 11:06
Worst Customer Service Ever
I posted a review on facebook about my negative experience with this company. Almost immediately after I posted the review I was harassed and threatened by the owner of the company and publicly shamed on her facebook page as well. Would NOT recommend or support this business at all.
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Carla R
1 reviews | Active since Jan 2020
23 Nov 2020, 11:06
Worst Customer Service Ever
I posted a review on facebook about my negative experience with this company. Almost immediately after I posted the review I was harassed and threatened by the owner of the company and publicly shamed on her facebook page as well. Would NOT recommend or support this business at all.
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Replies (0)