RL
Residential Letting | Cape Town
Unclaimed Business
RL
Residential Letting | Cape Town
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Real Estate
#5NPS Score
-100Unlikely
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKP
Kevin P
1 reviews | Active since Jan 2020
16 Sept 2025, 11:16
Professional *****sters: Failure to refund deposit
Never deal with this agency, they don't communicate then also don't refund deposit and also claim deductions that aren't valid or charge exorbitant prices for simple fixes. As you can see by other reviews this is how this company operates (I assume there sister company 1nine5 properties aswell). We vacated on 31 July 2025 and still haven't received a cent of our deposit today being 16 September 2025 At the same time the owner Barry Bester and his agent Jean-Claude think they are above the law or even just doing business in a decent manner is impossible for them.
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Kevin P
1 reviews | Active since Jan 2020
16 Sept 2025, 11:16
Professional *****sters: Failure to refund deposit
Never deal with this agency, they don't communicate then also don't refund deposit and also claim deductions that aren't valid or charge exorbitant prices for simple fixes. As you can see by other reviews this is how this company operates (I assume there sister company 1nine5 properties aswell). We vacated on 31 July 2025 and still haven't received a cent of our deposit today being 16 September 2025 At the same time the owner Barry Bester and his agent Jean-Claude think they are above the law or even just doing business in a decent manner is impossible for them.
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Liezl R
1 reviews | Active since Jan 2020
19 Aug 2025, 14:29
HIGHLY UNPROFESSIONAL
Absolutely DO NOT recommend! Application for rental submitted. No confirmation email received. No response to follow up emails. Landline number NEVER answered, and no option to leave a message. Agent does not provide their cellphone number on the listing so you have no alternative number to use when trying to make contact. Request for contact was sent via the actual listing on Property24 in an attempt to get in touch with the agent, and this was ignored too. In the meantime, you have submitted very personal and confidential information and you have no idea if it's been received, what the status of your application is or who your info is with. Facebook Reviews are deactivated (I wonder why?!) Unprofessional does not even begin to describe it.
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Liezl R
1 reviews | Active since Jan 2020
19 Aug 2025, 14:29
HIGHLY UNPROFESSIONAL
Absolutely DO NOT recommend! Application for rental submitted. No confirmation email received. No response to follow up emails. Landline number NEVER answered, and no option to leave a message. Agent does not provide their cellphone number on the listing so you have no alternative number to use when trying to make contact. Request for contact was sent via the actual listing on Property24 in an attempt to get in touch with the agent, and this was ignored too. In the meantime, you have submitted very personal and confidential information and you have no idea if it's been received, what the status of your application is or who your info is with. Facebook Reviews are deactivated (I wonder why?!) Unprofessional does not even begin to describe it.
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FW
Francois W
1 reviews | Active since Jan 2020
26 Jun 2024, 17:47
Worst rental experience yet.
The worst rental agency I've had to deal with. DO NOT USE THEM. We moved out at the end of Feb 2024. After numerous emails and phone calls that does not get responded to, we finally managed to get our deposit back 3 months after we moved out, on top of that they only returned half our deposit and they won't provide us with a reason as to why. These people are ******. STAY AWAY!!!
Helpful (0)
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Francois W
1 reviews | Active since Jan 2020
26 Jun 2024, 17:47
Worst rental experience yet.
The worst rental agency I've had to deal with. DO NOT USE THEM. We moved out at the end of Feb 2024. After numerous emails and phone calls that does not get responded to, we finally managed to get our deposit back 3 months after we moved out, on top of that they only returned half our deposit and they won't provide us with a reason as to why. These people are ******. STAY AWAY!!!
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Athenea F
1 reviews | Active since Jan 2020
31 May 2024, 08:18
Still waiting!!! Residential Letting Cape Town Useless
It's been 5 all months since I vacated my flat in Cape Town in December 2023. To date, I am still waiting for a portion of my deposit to be refunded. Empty promises are worth nothing Residential Letting Cape Town! Your ********* behaviour and ******* business practices are shocking! I've taken the matter to the Western Cape Rental Tribunal and still nothing has happened. I have been completely appalled at the lack of integrity when dealing with these humans! Would not recommend engaging with them at all!
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Athenea F
1 reviews | Active since Jan 2020
31 May 2024, 08:18
Still waiting!!! Residential Letting Cape Town Useless
It's been 5 all months since I vacated my flat in Cape Town in December 2023. To date, I am still waiting for a portion of my deposit to be refunded. Empty promises are worth nothing Residential Letting Cape Town! Your ********* behaviour and ******* business practices are shocking! I've taken the matter to the Western Cape Rental Tribunal and still nothing has happened. I have been completely appalled at the lack of integrity when dealing with these humans! Would not recommend engaging with them at all!
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Replies (0)AF
Athenea F
1 reviews | Active since Jan 2020
25 Mar 2024, 13:26
Residential Letting Cape Town - deposit not refunded in full!
Be careful of these sharks!!!! Residential Letting Cape Town will RIP you OFF big time when you try and get your deposit back from them. Out Inspection fee – R850 (Annexure A Document Attached) Damage deposit reconciliation fee – R850 (Annexure A Document Attached) Replace 1 light bulb – R795 (Bronze Maintenance Invoice Attached) Cleaning – R1,450 (Cleaning Invoice Attached) Total – R3,945.00 + Transaction Fees (As per Annexure A under Damage Deposit settlement) Interesting how they can charge an out inspection fee when they never even did an inspection?!!!!
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Athenea F
1 reviews | Active since Jan 2020
25 Mar 2024, 13:26
Residential Letting Cape Town - deposit not refunded in full!
Be careful of these sharks!!!! Residential Letting Cape Town will RIP you OFF big time when you try and get your deposit back from them. Out Inspection fee – R850 (Annexure A Document Attached) Damage deposit reconciliation fee – R850 (Annexure A Document Attached) Replace 1 light bulb – R795 (Bronze Maintenance Invoice Attached) Cleaning – R1,450 (Cleaning Invoice Attached) Total – R3,945.00 + Transaction Fees (As per Annexure A under Damage Deposit settlement) Interesting how they can charge an out inspection fee when they never even did an inspection?!!!!
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Athenea F
1 reviews | Active since Jan 2020
11 Mar 2024, 18:46
Summons: Residential Letting Cape Town
So despite the fact that a final letter of demand was issued and acknowledged, and a commitment made by Residential Letting Cape Town / Jean-Claude Oosthuysen (agent) and Mark that the refund of my deposit for a flat I vacated in December, would be paid by today 11 March 2024 at 13:00, payment is still not received. My lawyer was told categorically that the Director (Brett Butler) refused to pay me back my deposit and was then told payment would be made. Next step is a summons and court. I’m fascinated by the ********* behaviour that some people engage in … all the while posting religious material on their WhatsApp status 😳 Posting it means nothing if you have zero integrity and fraternise with a company who is willing to ***** from tenants. Be warned. Residential Letting Cape are lying, *****ing *******!! #*********businesspractice #residentiallettingcapetown #lying******* #wouldnotrecommend #depositnotrefunded #reportcrime #report*********businesspractices
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Athenea F
1 reviews | Active since Jan 2020
11 Mar 2024, 18:46
Summons: Residential Letting Cape Town
So despite the fact that a final letter of demand was issued and acknowledged, and a commitment made by Residential Letting Cape Town / Jean-Claude Oosthuysen (agent) and Mark that the refund of my deposit for a flat I vacated in December, would be paid by today 11 March 2024 at 13:00, payment is still not received. My lawyer was told categorically that the Director (Brett Butler) refused to pay me back my deposit and was then told payment would be made. Next step is a summons and court. I’m fascinated by the ********* behaviour that some people engage in … all the while posting religious material on their WhatsApp status 😳 Posting it means nothing if you have zero integrity and fraternise with a company who is willing to ***** from tenants. Be warned. Residential Letting Cape are lying, *****ing *******!! #*********businesspractice #residentiallettingcapetown #lying******* #wouldnotrecommend #depositnotrefunded #reportcrime #report*********businesspractices
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Replies (0)AF
Athenea F
1 reviews | Active since Jan 2020
6 Mar 2024, 14:13
******* practices - Residential Letting Cape Town
Despite my lawyer serving a final letter of demand for the refund of my deposit, Residential Letting Cape Town / Brett Butler / Jean-Claude Oosthuysen still have not paid my deposit back. Report *****! It is completely unacceptable that rental agents use your deposit which is supposed to be in an interest bearing account! His excuse is that he had a busy January. I’m not sure what his excuse for February is?!?! #report***** #*****residentialletting #residentialletting #depositnotrefunded #rentalhousingtribunal #*******practices
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Athenea F
1 reviews | Active since Jan 2020
6 Mar 2024, 14:13
******* practices - Residential Letting Cape Town
Despite my lawyer serving a final letter of demand for the refund of my deposit, Residential Letting Cape Town / Brett Butler / Jean-Claude Oosthuysen still have not paid my deposit back. Report *****! It is completely unacceptable that rental agents use your deposit which is supposed to be in an interest bearing account! His excuse is that he had a busy January. I’m not sure what his excuse for February is?!?! #report***** #*****residentialletting #residentialletting #depositnotrefunded #rentalhousingtribunal #*******practices
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