RT
ROYAL TOMBSTONES
Claimed Business
RT
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|16 Reviews
Jun '25 - May '26
5(7.7%)
4(0%)
3(0%)
2(7.7%)
1(84.6%)
5(7.7%)
4(0%)
3(0%)
2(7.7%)
1(84.6%)
Frequently Asked Questions About ROYAL TOMBSTONES
ROYAL TOMBSTONES has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked ROYAL TOMBSTONES across 53 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePK
Phindile K
1 reviews | Active since Jan 2020
5 Mar 2026, 14:53
Dishonest and bad customer service
Unprofessional, disrespectful and dishonest. I bought two tombstones from their Durban branch and dates of unveiling were communicated in advance and everything was signed. Closer to the unveiling date only one Tombstone arrived and we were promised that the other one will arrive and be erected before the unveiling date. They kept on postponing until the unveiling day. When I enquired they told me that they had too many deliveries and they apologised and promised to reimburse/ compensate with R1000 to assist with the inconvenience of doing another unveiling in Jan. Till this day they haven’t kept their promise they are playing hard to get and when you contact their head office the lady got angry and asked who gave me their numbers imagine such disrespect and unprofessionalism. Although they eventually delivered the second tombstone which we are not happy with some of the things but they’ve never fulfilled their promise and now we must spend more money for another small unveiling because of them and their poor customer service. I was promised that they will pay end Feb but now they are not responding and very disrespectful. People should stay away to this dishonest company with bad customer service. I’ve written numerous emails but they are intentionally ignoring me. I’m very angry because our plan was to do one unveiling in December for hence we bought two tombstone at once, but now we must spend money again
Helpful (0)
|Replies (0)PK
Phindile K
1 reviews | Active since Jan 2020
5 Mar 2026, 14:53
Dishonest and bad customer service
Unprofessional, disrespectful and dishonest. I bought two tombstones from their Durban branch and dates of unveiling were communicated in advance and everything was signed. Closer to the unveiling date only one Tombstone arrived and we were promised that the other one will arrive and be erected before the unveiling date. They kept on postponing until the unveiling day. When I enquired they told me that they had too many deliveries and they apologised and promised to reimburse/ compensate with R1000 to assist with the inconvenience of doing another unveiling in Jan. Till this day they haven’t kept their promise they are playing hard to get and when you contact their head office the lady got angry and asked who gave me their numbers imagine such disrespect and unprofessionalism. Although they eventually delivered the second tombstone which we are not happy with some of the things but they’ve never fulfilled their promise and now we must spend more money for another small unveiling because of them and their poor customer service. I was promised that they will pay end Feb but now they are not responding and very disrespectful. People should stay away to this dishonest company with bad customer service. I’ve written numerous emails but they are intentionally ignoring me. I’m very angry because our plan was to do one unveiling in December for hence we bought two tombstone at once, but now we must spend money again
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Replies (0)BM
Bongiwe M
1 reviews | Active since Jan 2020
1 Feb 2026, 19:03
Bad customer service
Royal tombstone Rustenburg refusing to fulfil thier promise on thier marketing plan saying the lady I was dealing with ****ed me and many other customers.I paid for my father's tombstone worth R17500 and I was told that paying it cash I will get a free double ply blanket however when I make follow ups regarding that they are telling me stories and refuse to share the head office contact details.I asked to be cc'd on the escalation email regarding the matter at hand howeve I haven't received any correspondence.They are now ignoring my messages on their WhatsApp number I am even worried that the might not even deliver the tombstone.
Helpful (0)
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Bongiwe M
1 reviews | Active since Jan 2020
1 Feb 2026, 19:03
Bad customer service
Royal tombstone Rustenburg refusing to fulfil thier promise on thier marketing plan saying the lady I was dealing with ****ed me and many other customers.I paid for my father's tombstone worth R17500 and I was told that paying it cash I will get a free double ply blanket however when I make follow ups regarding that they are telling me stories and refuse to share the head office contact details.I asked to be cc'd on the escalation email regarding the matter at hand howeve I haven't received any correspondence.They are now ignoring my messages on their WhatsApp number I am even worried that the might not even deliver the tombstone.
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Replies (0)ST
NM
Nokuthula M
1 reviews | Active since Jan 2020
22 Jan 2026, 02:50
Great service
Thank you Royal Tombstones for the great service, my whole family is really happy with the tombstone. My heart is full
Helpful (0)
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Nokuthula M
1 reviews | Active since Jan 2020
22 Jan 2026, 02:50
Great service
Thank you Royal Tombstones for the great service, my whole family is really happy with the tombstone. My heart is full
0
Replies (0)ZN
Zamokwakhe N
1 reviews | Active since Jan 2020
2 Dec 2025, 00:48
We bought the tombstones and they installed them in May this year. When we did the unveiling after two months, I discovered that they had cracks. I tried sending them emails several times asking them to do the job properly, but they do not respond. I advi
They are not willing to fix the tombstones they built in an unsatisfactory manner
Helpful (0)
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Zamokwakhe N
1 reviews | Active since Jan 2020
2 Dec 2025, 00:48
We bought the tombstones and they installed them in May this year. When we did the unveiling after two months, I discovered that they had cracks. I tried sending them emails several times asking them to do the job properly, but they do not respond. I advi
They are not willing to fix the tombstones they built in an unsatisfactory manner
0
Replies (0)N
Nkosikhona
1 reviews | Active since Jan 2020
26 Nov 2025, 15:21
Worst service ever
Worst service ever. Promised service not delivered after full payment
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Nkosikhona
1 reviews | Active since Jan 2020
26 Nov 2025, 15:21
Worst service ever
Worst service ever. Promised service not delivered after full payment
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Replies (0)LS
Lisa S
1 reviews | Active since Jan 2020
15 Nov 2025, 02:07
Zero service from Royal Tombstones
I purchased two tombstones from Royal Tombstones on 1 October 2025, paying cash because I genuinely loved the quality of their stones. Unfortunately, the service has been absolutely shocking. I was promised a three-week turnaround. Four weeks later, I had received no updates at all — I had to constantly call and push just to get basic information. When the stones were finally installed, there were multiple errors: incorrect grave numbers, a missing scripture, and wording that did not match what I submitted in writing. I went back to the branch on 7 November and was assured the issue would be handled immediately. That promise was not kept. I followed up again on 12 November 25 and only then did the sales representative admit the factory was at fault. Today is 15 November 25 and nothing has been rectified. With an unveiling in a week, this delay is unacceptable. The level of service, accountability, and professionalism has been extremely disappointing. The stones are beautiful, but the overall experience has been frustrating and stressful. I genuinely do not recommend this company based on the service I received.
Helpful (0)
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Lisa S
1 reviews | Active since Jan 2020
15 Nov 2025, 02:07
Zero service from Royal Tombstones
I purchased two tombstones from Royal Tombstones on 1 October 2025, paying cash because I genuinely loved the quality of their stones. Unfortunately, the service has been absolutely shocking. I was promised a three-week turnaround. Four weeks later, I had received no updates at all — I had to constantly call and push just to get basic information. When the stones were finally installed, there were multiple errors: incorrect grave numbers, a missing scripture, and wording that did not match what I submitted in writing. I went back to the branch on 7 November and was assured the issue would be handled immediately. That promise was not kept. I followed up again on 12 November 25 and only then did the sales representative admit the factory was at fault. Today is 15 November 25 and nothing has been rectified. With an unveiling in a week, this delay is unacceptable. The level of service, accountability, and professionalism has been extremely disappointing. The stones are beautiful, but the overall experience has been frustrating and stressful. I genuinely do not recommend this company based on the service I received.
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Replies (0)AB
Anita B
1 reviews | Active since Jan 2020
7 Nov 2025, 08:33
A year old tombstone that is peeling (Royal Tombstone)
I bought a tombstone 2024 in Royal tombstones Limpopo around May, and was erected around September 2024, by April 2025 I reported that the tombstone was peeling and there's white powder coming out of the tombstone. Ever since I reported no one has actually came back to me, they wanted pictures Ive given them pics, I filled in a repair form 18th of June 2025, to date no one has called or did an appointment to go and fix, and the workmanship on that tomstone is not satisfactory. I seems a person was using fingers to put glue, was never cleaned its now peeling and clumpsy so untidy. It feels like we have been cheated because we paid for an inferior service. I tried calling asking for the manager and I was told they are not allowed to furnish us with the manager's details, what type of a business is this where the manager doesnt want to speak to clients. I then wrote an email, I was told to forward it to the clerk then she will forward it to the manager as we are not allowed to speak to the manager. I MADE THE BIGGEST MISTAKE BY THINKING THAT THEIR PRICES ARE EQUALS TO THEIR SERVICE. Can hello peter assist me with the ombuts man that I can contact on this issue, Im fed up.
Helpful (0)
|Replies (0)AB
Anita B
1 reviews | Active since Jan 2020
7 Nov 2025, 08:33
A year old tombstone that is peeling (Royal Tombstone)
I bought a tombstone 2024 in Royal tombstones Limpopo around May, and was erected around September 2024, by April 2025 I reported that the tombstone was peeling and there's white powder coming out of the tombstone. Ever since I reported no one has actually came back to me, they wanted pictures Ive given them pics, I filled in a repair form 18th of June 2025, to date no one has called or did an appointment to go and fix, and the workmanship on that tomstone is not satisfactory. I seems a person was using fingers to put glue, was never cleaned its now peeling and clumpsy so untidy. It feels like we have been cheated because we paid for an inferior service. I tried calling asking for the manager and I was told they are not allowed to furnish us with the manager's details, what type of a business is this where the manager doesnt want to speak to clients. I then wrote an email, I was told to forward it to the clerk then she will forward it to the manager as we are not allowed to speak to the manager. I MADE THE BIGGEST MISTAKE BY THINKING THAT THEIR PRICES ARE EQUALS TO THEIR SERVICE. Can hello peter assist me with the ombuts man that I can contact on this issue, Im fed up.
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Replies (0)