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Saddles
Unclaimed Business
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Performance(last 12 months):
#14Ranked In Restaurants & Food
0 NPSUnlikely
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePG
Peter G
1 reviews | Active since Jan 2020
10 Aug 2022, 11:50
Poor service
We had to wait for our food for more than 1 and a half hour. Nobody informed us what was the problem. Then they informed us that they ran out of rolls and they waiting on it. No alternatives was offered to us by staff or neither management. I had to wait more than 10 minutes after requesting for the bill to be settled. Although they wrote of the bill the attitude of the owner was demeaning. I never set foot their again.
Helpful (0)
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Peter G
1 reviews | Active since Jan 2020
10 Aug 2022, 11:50
Poor service
We had to wait for our food for more than 1 and a half hour. Nobody informed us what was the problem. Then they informed us that they ran out of rolls and they waiting on it. No alternatives was offered to us by staff or neither management. I had to wait more than 10 minutes after requesting for the bill to be settled. Although they wrote of the bill the attitude of the owner was demeaning. I never set foot their again.
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Anonymous
1 reviews | Active since Jan 2020
11 Jan 2022, 06:32
Saddles unhygienic
We went to the Botterlary road branch on Sunday. The prices seemed to be value for money, but we sat outside and there were so many flies everywhere that it was a really unpleasant experience. It is next to a dam with birds and frankly felt quite unhygienic. My rump steak was also extremely fatty and sinewy, but when I complained to our waiter, the manager came back and tried to convince me that it was actually fine as is.
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Anonymous
1 reviews | Active since Jan 2020
11 Jan 2022, 06:32
Saddles unhygienic
We went to the Botterlary road branch on Sunday. The prices seemed to be value for money, but we sat outside and there were so many flies everywhere that it was a really unpleasant experience. It is next to a dam with birds and frankly felt quite unhygienic. My rump steak was also extremely fatty and sinewy, but when I complained to our waiter, the manager came back and tried to convince me that it was actually fine as is.
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Replies (0)GN
Gary N
1 reviews | Active since Jan 2020
17 Mar 2020, 12:09
Waited to long for a tasteless burger
Just to put it in a nutshell. Waited about 45-50 minutes for a tasteless jalapeno cheese burger. The restaurant only had few people seated at tables and still we waited for nearly an hour for food.
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Gary N
1 reviews | Active since Jan 2020
17 Mar 2020, 12:09
Waited to long for a tasteless burger
Just to put it in a nutshell. Waited about 45-50 minutes for a tasteless jalapeno cheese burger. The restaurant only had few people seated at tables and still we waited for nearly an hour for food.
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MB
Megan B
1 reviews | Active since Jan 2020
27 Jul 2019, 17:13
Lazy Manager too Busy on his phone to do his job!!!
This evening my family and I enjoyed an amazing meal and received fantastic service from our waiter McDonald. However when we were busy making payment the restaurant's telephone was ringing and ringing and the blonde waitress and a manager with a checkered shirt and a ridiculous hairstyle that was standing right by the phone didn't pick it up. Our waiter kindly excused himself to answer the telephone and had to take an order. The blonde waitress walked casually away and the manager was too busy talking to some other female whilst he was busy on his WhatsApp. What kind of restaurant employs such lazy people and especially in a managerial position?! Such disrespect towards fellow colleagues should be addressed!
Helpful (0)
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Megan B
1 reviews | Active since Jan 2020
27 Jul 2019, 17:13
Lazy Manager too Busy on his phone to do his job!!!
This evening my family and I enjoyed an amazing meal and received fantastic service from our waiter McDonald. However when we were busy making payment the restaurant's telephone was ringing and ringing and the blonde waitress and a manager with a checkered shirt and a ridiculous hairstyle that was standing right by the phone didn't pick it up. Our waiter kindly excused himself to answer the telephone and had to take an order. The blonde waitress walked casually away and the manager was too busy talking to some other female whilst he was busy on his WhatsApp. What kind of restaurant employs such lazy people and especially in a managerial position?! Such disrespect towards fellow colleagues should be addressed!
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Anonymous
1 reviews | Active since Jan 2020
6 Oct 2018, 17:52
Money wasted
I ordered a piece of hake from the Mr Delivery app. The hake was a bit off in color as well in taste. I did the phone manager, he couldn't really be bothered and told me he will check it out. After the way the manager handled it, I am even more disappointed as I had to spend over a certain amount to able to order. So it wound up with me having salads and calamari, where I wanted a good piece of hake. I wouldn't be recommending this store to anyone asking.
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Anonymous
1 reviews | Active since Jan 2020
6 Oct 2018, 17:52
Money wasted
I ordered a piece of hake from the Mr Delivery app. The hake was a bit off in color as well in taste. I did the phone manager, he couldn't really be bothered and told me he will check it out. After the way the manager handled it, I am even more disappointed as I had to spend over a certain amount to able to order. So it wound up with me having salads and calamari, where I wanted a good piece of hake. I wouldn't be recommending this store to anyone asking.
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2017, 19:53
Saddles Kenridge - the worst
<p>Worst experience ever. Onion rings were just dough and very hard to eat. Calimari tough and oily. Garlic snails with little to no garlic and underdone, not to mention the lack in cheese. Hake and ribs were alright. Tartare sauce very watery. Overall bad service, waiter gave food as if it was a food truck, had to ask for cutlery, waited very long for the beverages, ash in the ice!!! I mean really, clean it up. Will not be going there anytime soon, if ever, because of the upset stomachs of course... </p>
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2017, 19:53
Saddles Kenridge - the worst
<p>Worst experience ever. Onion rings were just dough and very hard to eat. Calimari tough and oily. Garlic snails with little to no garlic and underdone, not to mention the lack in cheese. Hake and ribs were alright. Tartare sauce very watery. Overall bad service, waiter gave food as if it was a food truck, had to ask for cutlery, waited very long for the beverages, ash in the ice!!! I mean really, clean it up. Will not be going there anytime soon, if ever, because of the upset stomachs of course... </p>
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