Safire Insurance
Claimed Business
AI Review Summary
Based on recent customer reviews, Safire Insurance receives sharply divided feedback. Satisfied customers praise personalized service, competitive premiums, and smooth claim processing. However, the majority of reviewers report serious frustrations with claims handling, citing lengthy delays, claim rejections based on policy fine print, and poor communication. Specific complaints include replacement items not matching insured specifications, double debit incidents, refusal to honour fire damage claims, and failure to provide timely assessor visits. Long-standing clients express disappointment after years of loyalty, feeling unsupported when they needed coverage most.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
42h 21mReply Time
-67 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 55 hours 54 min
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
42h 21m
NPS Score
-67
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 55 hours 54 min
Review Distribution
2|12 Reviews
Jun '25 - May '26
5(27.3%)
4(0%)
3(0%)
2(0%)
1(72.7%)
5(27.3%)
4(0%)
3(0%)
2(0%)
1(72.7%)
Frequently Asked Questions About Safire Insurance
Based on recent customer reviews, Safire Insurance receives sharply divided feedback. Satisfied customers praise personalized service, competitive premiums, and smooth claim processing. However, the majority of reviewers report serious frustrations with claims handling, citing lengthy delays, claim rejections based on policy fine print, and poor communication. Specific complaints include replacement items not matching insured specifications, double debit incidents, refusal to honour fire damage claims, and failure to provide timely assessor visits. Long-standing clients express disappointment after years of loyalty, feeling unsupported when they needed coverage most.
Safire Insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 55 hours 54 min. Hellopeter has tracked Safire Insurance across 40 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZB
Zander B
1 reviews | Active since Jan 2020
5 Jan 2026, 08:12
Poor response
We had a house break more than two weeks ago. We submitted the claim with all the necessary documentation and proof with a case number. We expressed to Safire that is was urgent as some things needed for our newborn to go to daycare were ******. We still have no clarity of any progress made. Pathetic!
Helpful (0)
|Replies (0)ZB
Zander B
1 reviews | Active since Jan 2020
5 Jan 2026, 08:12
Poor response
We had a house break more than two weeks ago. We submitted the claim with all the necessary documentation and proof with a case number. We expressed to Safire that is was urgent as some things needed for our newborn to go to daycare were ******. We still have no clarity of any progress made. Pathetic!
0
Replies (0)GH
RJ
Ruan J
1 reviews | Active since Jan 2020
19 Sept 2025, 08:08
No point in specifying items.
I am insured for an Acer laptop with an Intel i7 processor and NVIDIA GeForce graphics card, but my insurer is now only offering to replace it with a laptop that has an i5 processor and no dedicated graphics card. A far cheaper and insufficient laptop for my needs. The claim has also taken far too long to resolve, and communication from the insurer has been very slow and unhelpful, trying everything to delay the claim, although they specified it with the specific specifications.
Helpful (0)
|Replies (0)RJ
Ruan J
1 reviews | Active since Jan 2020
19 Sept 2025, 08:08
No point in specifying items.
I am insured for an Acer laptop with an Intel i7 processor and NVIDIA GeForce graphics card, but my insurer is now only offering to replace it with a laptop that has an i5 processor and no dedicated graphics card. A far cheaper and insufficient laptop for my needs. The claim has also taken far too long to resolve, and communication from the insurer has been very slow and unhelpful, trying everything to delay the claim, although they specified it with the specific specifications.
0
Replies (0)MB
Marthinus B
1 reviews | Active since Jan 2020
15 Sept 2025, 15:42
Wasting time
Wasting time and money I was involved in an accident with their client who caused the accident got the quotations to repair my car and got all the paperwork done now they need to send a damage accessor to review the damages to my car but the person doesn't show up accident was on 19 August 2025 and still nothing I have since lost my job due to not being able to get to work
Helpful (0)
|Replies (0)MB
Marthinus B
1 reviews | Active since Jan 2020
15 Sept 2025, 15:42
Wasting time
Wasting time and money I was involved in an accident with their client who caused the accident got the quotations to repair my car and got all the paperwork done now they need to send a damage accessor to review the damages to my car but the person doesn't show up accident was on 19 August 2025 and still nothing I have since lost my job due to not being able to get to work
0
Replies (0)WVZJvR
WILLEM VAN ZYL Janse van Rensburg
1 reviews | Active since Jan 2020
2 Sept 2025, 07:15
SAFIRE IS PUIK
SAFIRE... is een van die min versekeringsmpye wat die ekstra myl vir sy kliente en makelaars stap. Baie van my klient is by SAFIRE verseker... die persoonlike diens en produk , met unieke voordele is n MOET vir elke persoon wat sy items wil verseker, hetsy kommersieel, huishoudelik of Agri. SAFIRE verdien n pluimpie.. ek is n baie gelukkige klient en adviseur van en vir SAFIRE!
Helpful (0)
|Replies (0)WVZJvR
WILLEM VAN ZYL Janse van Rensburg
1 reviews | Active since Jan 2020
2 Sept 2025, 07:15
SAFIRE IS PUIK
SAFIRE... is een van die min versekeringsmpye wat die ekstra myl vir sy kliente en makelaars stap. Baie van my klient is by SAFIRE verseker... die persoonlike diens en produk , met unieke voordele is n MOET vir elke persoon wat sy items wil verseker, hetsy kommersieel, huishoudelik of Agri. SAFIRE verdien n pluimpie.. ek is n baie gelukkige klient en adviseur van en vir SAFIRE!
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Replies (0)AW
CH
Callum H
1 reviews | Active since Jan 2020
22 Aug 2025, 09:57
Great price and service!
I was unhappy with the service from a different insurance company, I spoke to my broker and we made the decision to move to Safire. I save 15% on premiums every month for more coverage and better service. I claimed recently and the process was smooth and fast. Highly recommend Safire Insurance.
Helpful (0)
|Replies (0)CH
Callum H
1 reviews | Active since Jan 2020
22 Aug 2025, 09:57
Great price and service!
I was unhappy with the service from a different insurance company, I spoke to my broker and we made the decision to move to Safire. I save 15% on premiums every month for more coverage and better service. I claimed recently and the process was smooth and fast. Highly recommend Safire Insurance.
0
Replies (0)MO
Marius O
1 reviews | Active since Jan 2020
21 Aug 2025, 10:29
Professional & Pain-Free
Due to the nature of my work, I'm in a position that I hear many clients' opinions regarding various insurance companies. I've been amazed how much positive feedback I hear regarding Safire on a regular basis. So, I was not entirely surprised when my turn came around, how professional and pain-free the experience was. Thank you SAFIRE.
Helpful (0)
|Replies (0)MO
Marius O
1 reviews | Active since Jan 2020
21 Aug 2025, 10:29
Professional & Pain-Free
Due to the nature of my work, I'm in a position that I hear many clients' opinions regarding various insurance companies. I've been amazed how much positive feedback I hear regarding Safire on a regular basis. So, I was not entirely surprised when my turn came around, how professional and pain-free the experience was. Thank you SAFIRE.
0
Replies (0)