Santam
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Santam shows a strong polarisation between exceptional sales and consultant interactions and serious frustrations around claims handling, particularly third-party claims. Customers consistently praise named agents for warm, professional service, while a vocal minority describe protracted delays, poor communication on complex claims, and unfair claim repudiations. Pricing negotiations and policy reviews generally land well, though premium increases draw concern.
TrustIndex
10
Perfect Score
Jun '25 - May '26
Based on recent customer reviews, Santam shows a strong polarisation between exceptional sales and consultant interactions and serious frustrations around claims handling, particularly third-party claims. Customers consistently praise named agents for warm, professional service, while a vocal minority describe protracted delays, poor communication on complex claims, and unfair claim repudiations. Pricing negotiations and policy reviews generally land well, though premium increases draw concern.
Santam's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality (8.7). Customers repeatedly name individual consultants such as Ebrahim Jamodien, Khaya Gama, Tasneem Dout, Sipho Makhetha and Nazeem Karriem, describing them as patient, knowledgeable and going the extra mile. The human element is Santam's most consistent strength.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Mogomotsi Thipe assisted me with amending my insurance cover and it was quick and efficient,kind and respectful. Answered questions straight forward and made sure I understood…Thank you Mogomotsi Thipe
1 reviews | Active since Jan 2020
Mogomotsi Thipe assisted me with amending my insurance cover and it was quick and efficient,kind and respectful. Answered questions straight forward and made sure I understood…Thank you Mogomotsi Thipe
1 reviews | Active since Jan 2020
I had and issue with them not debiting me and canceling my policy however I called and spoke to a Consultant who then put me through to Tasneem that sorted me issue out very quickly. I was ready to call and fight with them as it was not my fault but the assistance I received was beyond exceptional. 10 out of 10 to Santum and Tasneem
1 reviews | Active since Jan 2020
I had and issue with them not debiting me and canceling my policy however I called and spoke to a Consultant who then put me through to Tasneem that sorted me issue out very quickly. I was ready to call and fight with them as it was not my fault but the assistance I received was beyond exceptional. 10 out of 10 to Santum and Tasneem
The most common complaint about Santam, based on Hellopeter's AI analysis of recent customer reviews, is Repair & Service Provider Quality. Repair Quality (6.4). Panel beater coordination and plumber call-outs are often praised when they run smoothly, but several reviews describe poor workmanship, contractors declining necessary work, and resultant damage left unresolved for months after assessor visits.
Santam has a TrustIndex of 10 out of 10 on Hellopeter, based on 8,829 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 17 hours 16 min. Hellopeter has tracked Santam across 27,733 total reviews. How is the TrustIndex calculated? →