S
Silverback
Unclaimed Business
S
Silverback
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Wellness & Beauty
#7NPS Score
0Unlikely
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Previous B
1 reviews | Active since Jan 2020
1 Aug 2021, 16:27
Previous Employee
Previous Employee. Terrible boss, someone who could only be described as a psychopathic dictator, constantly micro-managing his staff, exhibits extremely aggressive and toxic behaviour. There was not one member of staff who was not on some form of anti-anxiety medication every day, female staff were regularly in tears, one member had written up a suicide note and sent it to her family. There are serious illegal activities that take place, including forging shipping documents as well as continues threats of salary deductions and bullying. Staff are demanded to "repair" damaged components by colouring them in with sharpies/markers. You will not find one employee who will tell you otherwise. Steer clear of this business and it's owner, Deon Retief.
Helpful (0)
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Previous B
1 reviews | Active since Jan 2020
1 Aug 2021, 16:27
Previous Employee
Previous Employee. Terrible boss, someone who could only be described as a psychopathic dictator, constantly micro-managing his staff, exhibits extremely aggressive and toxic behaviour. There was not one member of staff who was not on some form of anti-anxiety medication every day, female staff were regularly in tears, one member had written up a suicide note and sent it to her family. There are serious illegal activities that take place, including forging shipping documents as well as continues threats of salary deductions and bullying. Staff are demanded to "repair" damaged components by colouring them in with sharpies/markers. You will not find one employee who will tell you otherwise. Steer clear of this business and it's owner, Deon Retief.
0
Replies (0)SK
Sakkie K
1 reviews | Active since Jan 2020
8 Jun 2020, 08:52
Silverback warranty
During August 2019 I purchased a Silverback E-bike from Action Cycles in Port Elizabeth. I was told that the bike comes with a 2 year warranty. I used the bike for 4 months and did 100km with it. At the beginning of December the bike was shipped to Luxembourg as I relocated there. I received the bicycle in April 2020 in Luxembourg. I used it once before it started giving hassles with the motor. I contacted Silverback who told me I need the proof of purchase from Action cycles. My invoice was misplaced in the move so I contacted Action cycles for a copy, only to tell me they have lost all records due to changing accounting systems. Really? Wonder how they going to do their tax returns. Silverback now claims that I must resolve the problem with Shimano who manufactures the motor. Its been two months now and the bicycle is still not fixed. BE WARNED!!! Silverback will not be of any help to back their warranties. Next time your new car goes faulty you will have to take it up with whoever supplied the manufacturer with that component. HaHa!! I am simply putting it out there to warn people to rather consider other brands when buying a bicycle. YOU WILL GET YOUR FINGERS BURNT WITH SILVERBAC****
Helpful (0)
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Sakkie K
1 reviews | Active since Jan 2020
8 Jun 2020, 08:52
Silverback warranty
During August 2019 I purchased a Silverback E-bike from Action Cycles in Port Elizabeth. I was told that the bike comes with a 2 year warranty. I used the bike for 4 months and did 100km with it. At the beginning of December the bike was shipped to Luxembourg as I relocated there. I received the bicycle in April 2020 in Luxembourg. I used it once before it started giving hassles with the motor. I contacted Silverback who told me I need the proof of purchase from Action cycles. My invoice was misplaced in the move so I contacted Action cycles for a copy, only to tell me they have lost all records due to changing accounting systems. Really? Wonder how they going to do their tax returns. Silverback now claims that I must resolve the problem with Shimano who manufactures the motor. Its been two months now and the bicycle is still not fixed. BE WARNED!!! Silverback will not be of any help to back their warranties. Next time your new car goes faulty you will have to take it up with whoever supplied the manufacturer with that component. HaHa!! I am simply putting it out there to warn people to rather consider other brands when buying a bicycle. YOU WILL GET YOUR FINGERS BURNT WITH SILVERBAC****
0
Replies (0)LJvV
Lucas Jansen van Vuuuren
1 reviews | Active since Jan 2020
15 Oct 2015, 14:30
Great Service with warranty Claim for MTB
My MTB frame cracked,<br> <br> Silverback offered excellent service in replacing my frame withing just a few days not looking for excuses not to replace it.,<br> <br> I am very impressed with their professional service and will highly recommend Silverback.<br> This proves that after sales support is very necessary, and Silverback delivers.<br>
Helpful (0)
|Replies (0)LJvV
Lucas Jansen van Vuuuren
1 reviews | Active since Jan 2020
15 Oct 2015, 14:30
Great Service with warranty Claim for MTB
My MTB frame cracked,<br> <br> Silverback offered excellent service in replacing my frame withing just a few days not looking for excuses not to replace it.,<br> <br> I am very impressed with their professional service and will highly recommend Silverback.<br> This proves that after sales support is very necessary, and Silverback delivers.<br>
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Replies (0)