Sorbet Group

Based on recent customer reviews, Sorbet Group is facing widespread dissatisfaction across its franchise network. Customers describe rushed treatments, inconsistent staff skill, painful waxing and nail experiences, and disrespectful interactions at multiple branches. While a small minority highlight standout therapists, the overall sentiment reflects a brand struggling with quality control, accountability, and customer care across its locations.

The most common complaint about Sorbet Group, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Treatment Results. Treatment Results (1.3) is the most damaging theme. Customers report botched brows, lifting nails within days, burnt hair extensions, painful waxing leaving bruises and cuts, uneven haircuts, and damaged cuticles. Quality varies wildly between branches and therapists, undermining trust in the brand.

Sorbet Group scores 1.4 out of 5 on Hellopeter's AI analysis of service quality in Beauty & Personal Care, compared to the Beauty & Personal Care industry average of 2.5. Their strongest theme is Customer Service (1.4); their weakest is Communication (1.3). The top AI-rated Beauty & Personal Care business on Hellopeter is Scentimental (4.3). How is the AI Score calculated? →

Sorbet Group has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 76 reviews in the last 12 months. They reply to 8% of negative reviews, typically within 277 hours 48 min. Hellopeter has tracked Sorbet Group across 1,174 total reviews. How is the TrustIndex calculated? →