SI
Strategic Insurance Systems
Unclaimed Business
SI
Strategic Insurance Systems
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
100
Recommended: Very Likely
Frequently Asked Questions About Strategic Insurance Systems
Strategic Insurance Systems has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Strategic Insurance Systems across 19 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Anchen Miles-Hope
1 reviews | Active since Jan 2020
10 Apr 2025, 10:34
STRATSYS / SIS ASSIST IS THE BEST!!!
This is the best kept secret in the industry! My car broke down this morning, 6:40, on my way to work. I called them and Maxine immediately assisted me. Within 10 minutes she arranged with a towing company and they were on their way to me. She constantly called me to find out whether I'm still safe. The installment is minimal. EVERYONE must join!!!
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Anchen Miles-Hope
1 reviews | Active since Jan 2020
10 Apr 2025, 10:34
STRATSYS / SIS ASSIST IS THE BEST!!!
This is the best kept secret in the industry! My car broke down this morning, 6:40, on my way to work. I called them and Maxine immediately assisted me. Within 10 minutes she arranged with a towing company and they were on their way to me. She constantly called me to find out whether I'm still safe. The installment is minimal. EVERYONE must join!!!
0
Replies (0)GN
Gerbrandt N
1 reviews | Active since Jan 2020
11 Sept 2024, 14:14
Watch out for "Exceptions to Sub-Section A"
After being a customer of Beukes Brokers for over 20 years... Never thought id be this disappointed in an insurance institution. Thank you for absolute poor service. My business has gone somewhere else.
Helpful (0)
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Gerbrandt N
1 reviews | Active since Jan 2020
11 Sept 2024, 14:14
Watch out for "Exceptions to Sub-Section A"
After being a customer of Beukes Brokers for over 20 years... Never thought id be this disappointed in an insurance institution. Thank you for absolute poor service. My business has gone somewhere else.
0
Replies (0)PS
Paula S
1 reviews | Active since Jan 2020
5 Mar 2024, 11:02
BEUKES MAKELAARS - Strategic Insurance Systems
It is very sad to say! After how many years of good service, beukes makelaars I would not recommend to anyone. I am still waiting for two claims to be sorted out from last year June 2023. This is really shocking service with no replies!! The last email I received from Beukes makelaars is that if I am unhappy I need to contact the Ombudsman?? Really is this how we give the public service? As a client I need to phone to follow up every time. I am not sure Strategic Insurance Systems can trust this broker to market there product and name with the worst after service?
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Paula S
1 reviews | Active since Jan 2020
5 Mar 2024, 11:02
BEUKES MAKELAARS - Strategic Insurance Systems
It is very sad to say! After how many years of good service, beukes makelaars I would not recommend to anyone. I am still waiting for two claims to be sorted out from last year June 2023. This is really shocking service with no replies!! The last email I received from Beukes makelaars is that if I am unhappy I need to contact the Ombudsman?? Really is this how we give the public service? As a client I need to phone to follow up every time. I am not sure Strategic Insurance Systems can trust this broker to market there product and name with the worst after service?
0
Replies (0)NP
Nicholas P
1 reviews | Active since Jan 2020
26 Apr 2023, 16:54
Worst insurance company
I met in an accident on the 25th of March. Today is the 26th April, I have not yet received feedback, the service I am receiving is pathetic. The claim is unfinalised, even the car hire has expired & I had to pay for the extension for the car hire. I will never recommend this company to anybody & I am logging a claim with the ombudsman
Helpful (0)
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Nicholas P
1 reviews | Active since Jan 2020
26 Apr 2023, 16:54
Worst insurance company
I met in an accident on the 25th of March. Today is the 26th April, I have not yet received feedback, the service I am receiving is pathetic. The claim is unfinalised, even the car hire has expired & I had to pay for the extension for the car hire. I will never recommend this company to anybody & I am logging a claim with the ombudsman
0
Replies (0)CB
Chantel B
1 reviews | Active since Jan 2020
17 Feb 2023, 13:35
worst experience with Broker and Insurer
Shocking Brokers (Entin Insurance Brokers Esme and Lynn) and Insurance company (Strategic Insurance Systems) going hand in hand. After being a loyal client for 10yrs paying both motor and house content insurance, my TV stops working. I get told I need to go get 3 quotes so they can be submitted for insurance, is this my duty as a client? I then called Entin to complain as I don't have time for that, then I get told Fast Replacements will come collect. After collection, the story changes 4 times on what is wrong with my TV (switches on and off with ghost images/ then it works perfectly/It is my plugs at home/ there is nothing wrong with it), between the broker and Fast replacements, It takes a week for a report on a tv to be sent. Again the client needs to call, send emails to get feedback only to be told they plugged the TV in and it works, it is my plugs at home. Is this really customer service? I then decide to cancel my insurance due to the service level and now that I have cancelled SIS refuses to pay back the double debit from my account. Apparently their accountant and SIS directors need to adhere to their Auditors. I asked that the funds be send back to my Savings account which SIS refuse to do, even after I sent a confirmed electronic bank stamped account confirmation letter with the savings account information. The Receptionist at SIS is so rude, puts the phone down on customers twice, I managed to get more employee names on Linked in for SIS and called back asking to speak to the Directors, who the same receptionist Anja keeps telling me they are in constant meetings. I got hold of Allen the MD's PA (Julia)and called numerous times and sent emails. She left as it is a friday at 12h00, advising me in the morning she will give me feedback. I emailed the owner Allen and MD Mike, only for her to reply from her mobile to say she is waiting for feedback from accounts. So where is my rights as a client? SIS can keep my money, earn interest and refuse to pay the client their own funds back to the account that the client wishes. This is jus shocking behavior, bad customer service and illegal to keep a clients money due to SIS's own internal red tape, refusing to pay my money into my legitimate bank account of my choice. To make matters worse Entin tells me its red tape and they cant do anything about it, the insurer has their rules and that is how it is and that the insurer will not speak to me only to the broker. So they all washed their hands of their client and still I have none of my money back.
Helpful (0)
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Chantel B
1 reviews | Active since Jan 2020
17 Feb 2023, 13:35
worst experience with Broker and Insurer
Shocking Brokers (Entin Insurance Brokers Esme and Lynn) and Insurance company (Strategic Insurance Systems) going hand in hand. After being a loyal client for 10yrs paying both motor and house content insurance, my TV stops working. I get told I need to go get 3 quotes so they can be submitted for insurance, is this my duty as a client? I then called Entin to complain as I don't have time for that, then I get told Fast Replacements will come collect. After collection, the story changes 4 times on what is wrong with my TV (switches on and off with ghost images/ then it works perfectly/It is my plugs at home/ there is nothing wrong with it), between the broker and Fast replacements, It takes a week for a report on a tv to be sent. Again the client needs to call, send emails to get feedback only to be told they plugged the TV in and it works, it is my plugs at home. Is this really customer service? I then decide to cancel my insurance due to the service level and now that I have cancelled SIS refuses to pay back the double debit from my account. Apparently their accountant and SIS directors need to adhere to their Auditors. I asked that the funds be send back to my Savings account which SIS refuse to do, even after I sent a confirmed electronic bank stamped account confirmation letter with the savings account information. The Receptionist at SIS is so rude, puts the phone down on customers twice, I managed to get more employee names on Linked in for SIS and called back asking to speak to the Directors, who the same receptionist Anja keeps telling me they are in constant meetings. I got hold of Allen the MD's PA (Julia)and called numerous times and sent emails. She left as it is a friday at 12h00, advising me in the morning she will give me feedback. I emailed the owner Allen and MD Mike, only for her to reply from her mobile to say she is waiting for feedback from accounts. So where is my rights as a client? SIS can keep my money, earn interest and refuse to pay the client their own funds back to the account that the client wishes. This is jus shocking behavior, bad customer service and illegal to keep a clients money due to SIS's own internal red tape, refusing to pay my money into my legitimate bank account of my choice. To make matters worse Entin tells me its red tape and they cant do anything about it, the insurer has their rules and that is how it is and that the insurer will not speak to me only to the broker. So they all washed their hands of their client and still I have none of my money back.
0
Replies (0)SM
Shaun M
1 reviews | Active since Jan 2020
11 Jan 2023, 11:34
STRATEGIC INSURANCE SYTEMS: WORST INSURER/UNDERWRITER USING OLD MUTUAL'S NAME TO 'PRETEND' TO INSURE YOU - WHEN YOU CLAIM YOU WILL FIND THEY ACTUALLY DON'T!
SIS is a unscrupulous underwriter using the banner of Old Mutual to gain business & then when you have a legitimate claim they try to pay as little as possible! In Dec 2021 we had a claim on the Houseowners section of our policy, for damages caused by a burst pipe. After more than a year SIS refuses to pay the full amount of around R450,000 offering a settlement of only R150,000. They use semantics for reasons & trump up ridiculous excuses not to pay. Allen McDonogh, the decision maker at SIS refuses to take a call, meet or answer any emails. To date Old Mutual refuses to help - even although this is done under their banner/name. To add insult to injury, when we place a lot of pressure with constant phone calls, SIS simply cancels our policy. This is done in a coercive effort to get you to accept their 30% settlement offer. The irregular cancellations lists patently absurd reasons: like that the house has sandstone foundations (which is clearly covered in the policy wording) & reasons that are damages from the claimable event itself i.e. you have a claimable event & then we cancel your policy after failing to pay your claim because of said event! DO NOT TAKE ANY INSURANCE ASSOCIATED WITH SIS - YOU WILL BE SORRY!
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Shaun M
1 reviews | Active since Jan 2020
11 Jan 2023, 11:34
STRATEGIC INSURANCE SYTEMS: WORST INSURER/UNDERWRITER USING OLD MUTUAL'S NAME TO 'PRETEND' TO INSURE YOU - WHEN YOU CLAIM YOU WILL FIND THEY ACTUALLY DON'T!
SIS is a unscrupulous underwriter using the banner of Old Mutual to gain business & then when you have a legitimate claim they try to pay as little as possible! In Dec 2021 we had a claim on the Houseowners section of our policy, for damages caused by a burst pipe. After more than a year SIS refuses to pay the full amount of around R450,000 offering a settlement of only R150,000. They use semantics for reasons & trump up ridiculous excuses not to pay. Allen McDonogh, the decision maker at SIS refuses to take a call, meet or answer any emails. To date Old Mutual refuses to help - even although this is done under their banner/name. To add insult to injury, when we place a lot of pressure with constant phone calls, SIS simply cancels our policy. This is done in a coercive effort to get you to accept their 30% settlement offer. The irregular cancellations lists patently absurd reasons: like that the house has sandstone foundations (which is clearly covered in the policy wording) & reasons that are damages from the claimable event itself i.e. you have a claimable event & then we cancel your policy after failing to pay your claim because of said event! DO NOT TAKE ANY INSURANCE ASSOCIATED WITH SIS - YOU WILL BE SORRY!
0
Replies (0)SM
Sandile M
1 reviews | Active since Jan 2020
9 Jun 2021, 11:41
Pathetic Service Delivery and False Rejections of Claims logged.
Claim 88620. I have referred the case to the FAIS ombudsman. No investigation was carried out whatsoever, it's just fortunate that I happen to work for an Insurance company and I am well aware of how to handle such unethical behavior.
Helpful (0)
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Sandile M
1 reviews | Active since Jan 2020
9 Jun 2021, 11:41
Pathetic Service Delivery and False Rejections of Claims logged.
Claim 88620. I have referred the case to the FAIS ombudsman. No investigation was carried out whatsoever, it's just fortunate that I happen to work for an Insurance company and I am well aware of how to handle such unethical behavior.
0
Replies (0)FM
Fidelis M
1 reviews | Active since Jan 2020
22 Apr 2021, 12:43
Unethical and unprofessional conduct of Mutual and Federal/ Strategic Insurance Systems
Mutual and Federal Risk Finance, through its subsidiary Strategic Insurance Systems (SIS), is the worst vehicle insurance provider I've come across. One should think 5 times before signing up with them. What I've experienced with them through a claim process that's still underway 67 days without no prospect of closure is beyond appaling. It has exposed how unethical and conniving they can be to jeorpadise your claim at all costs so that they don't pay in the end. Can you imagine finding out from a 3rd party that your insurance has rejected your claim but to you the insurer keeps insisting a decisions hasn't been made? Isn't that been taken for a ride? *History* My first bad experience with Strategic Insurance Systems (SIS) happened in 2019. I was hijacked but fortunatly the car was found. However, the car was found to have been damaged and insurance had to step in and get the car repaired. You can imagine how traumatic a hijacking incident can be so imagine my surprise at the inhumane treatment I was subjected to. When SIS was investigating the claim, they treated me as if I was a criminal and not the victim. The line of question was beyond insensitive. Furthermore, they took their time to approve the claim. There were items in the car that were stolen but they refused to pay these out despite having comprehensive insurance with them. They even refused to payout the phone until the investigation was completed and I had to fight tooth and nail before they could budge on replacing the phone. They further more did not want to pay for Laptop and they stated that it was not insured under the right category. After fighting with them again and showing them that I had insured it under the right category they paid out for the laptop. Can you imagine the number of customers they have defrauded because of this who weren't aware of what their cover entitles them to? Lastly, but certainly not least, they're in partnership with incompetent panelbeaters who take more time than they should to fix a vehicle. Based on this experience and how I was treated, I should have known not to continue being insured through them but I did. And now I regret it. *Current case* This year, two years after the hijack incident, I submitted a claim as my car was involved in an accident. The first communication I received was that my claim will be investigated because of the value of the car. Alarm bells - they approve claims based on the value of your car and not the merits of the case. Anyway, from day 1 they gave me a very strong impression that they were not keen on paying for my claim. It has now been 67 days since my claim was submitted and I have not received any significant feedback. I escalated this matter to the Garth Napier, Managing Director of Old Mutual Insure, Antonia Oakes, Head of customer experience and responsible business and Karen Naidoo who is the Managing Director of MFRF. Despite their intervention and them stressing 'the importance of the matter' my claim has still not been finalised 24 days after our interaction since I alerted them to this matter and now exactly 67 days since the claim was registered. It has now been two weeks since the escalation and nothing significant has happened since I brought it to their attention. For a matter that has been on going for two weeks surely a Managing Director or a Head customer experience should be able to give you a significant response within two weeks, however nothing. I chose to insure with Mutual and Federal/ Strategic Insurance Systems to buy convenience and peace of mind. This experience has unfortunately yielded the opposite for me. Is it fair to have to live with uncer*****y for so long? To continue paying insurance premiums but the insurer has done absolutely nothing for you in return? In these difficult times, is it fair to continue paying car instalments for a vehicle not in your possession because the insurer is dragging out the process without any reasonable explanation for the delay and broken promises of date of final revert? Is it fair that in the midst of all of this, one still has no means of transport and is reliant on expensive car hire. I've mentioned this before and I will mention it again. I'm convinced that Mutual and Federal/ Mutual and Federal/ Strategic Insurance Systems is operating from a place of bad faith with the intention to reject the claim on the grounds of baseless reasoning hence the dilly-dallying in finalising the matter. Unfortunately, I'm being victimised and absorbing unbearable stress as all of this unfolds. To show you how much of a ride I've been taken for since we spoke. Palesa Mafoko, Senior Specialist of Business development promised to provide me with the outcome on the afternoon of Monday, 12th of April. She called to inform me that she will give me the outcome on Wednesday the 14th of April, pushing out the deadline by two days. Then, when Wednesday came, I was promised to get the outcome on Thursday the 15th of April - deadline had now been moved out by 4 days from the initial date that was provided. Since then, I have not received communication meaning today is the 13th day after initial deadline and counting. I believe that this conduct by Mutual and Federal is beyond unacceptable. I've just been fortunate that I have financial means to hire a car for this long, which has cost me a fortune to date, continue paying for car instalments as per my obligation to the bank and keep up with the insurance premiums during the claim process. However, my heart goes out to all other customers who have experienced this delay from Mutual and Federal and they did not have the financial luxury that I have - which had dried up now unfortunately. I now have to share a car with my mother and father as I can't keep up with car hire costs any longer. If you are looking for peace of mind do not insure with Mutual and Federal/ Strategic Insurance Systems. I have learnt the hard way twice.
Helpful (0)
|Replies (0)FM
Fidelis M
1 reviews | Active since Jan 2020
22 Apr 2021, 12:43
Unethical and unprofessional conduct of Mutual and Federal/ Strategic Insurance Systems
Mutual and Federal Risk Finance, through its subsidiary Strategic Insurance Systems (SIS), is the worst vehicle insurance provider I've come across. One should think 5 times before signing up with them. What I've experienced with them through a claim process that's still underway 67 days without no prospect of closure is beyond appaling. It has exposed how unethical and conniving they can be to jeorpadise your claim at all costs so that they don't pay in the end. Can you imagine finding out from a 3rd party that your insurance has rejected your claim but to you the insurer keeps insisting a decisions hasn't been made? Isn't that been taken for a ride? *History* My first bad experience with Strategic Insurance Systems (SIS) happened in 2019. I was hijacked but fortunatly the car was found. However, the car was found to have been damaged and insurance had to step in and get the car repaired. You can imagine how traumatic a hijacking incident can be so imagine my surprise at the inhumane treatment I was subjected to. When SIS was investigating the claim, they treated me as if I was a criminal and not the victim. The line of question was beyond insensitive. Furthermore, they took their time to approve the claim. There were items in the car that were stolen but they refused to pay these out despite having comprehensive insurance with them. They even refused to payout the phone until the investigation was completed and I had to fight tooth and nail before they could budge on replacing the phone. They further more did not want to pay for Laptop and they stated that it was not insured under the right category. After fighting with them again and showing them that I had insured it under the right category they paid out for the laptop. Can you imagine the number of customers they have defrauded because of this who weren't aware of what their cover entitles them to? Lastly, but certainly not least, they're in partnership with incompetent panelbeaters who take more time than they should to fix a vehicle. Based on this experience and how I was treated, I should have known not to continue being insured through them but I did. And now I regret it. *Current case* This year, two years after the hijack incident, I submitted a claim as my car was involved in an accident. The first communication I received was that my claim will be investigated because of the value of the car. Alarm bells - they approve claims based on the value of your car and not the merits of the case. Anyway, from day 1 they gave me a very strong impression that they were not keen on paying for my claim. It has now been 67 days since my claim was submitted and I have not received any significant feedback. I escalated this matter to the Garth Napier, Managing Director of Old Mutual Insure, Antonia Oakes, Head of customer experience and responsible business and Karen Naidoo who is the Managing Director of MFRF. Despite their intervention and them stressing 'the importance of the matter' my claim has still not been finalised 24 days after our interaction since I alerted them to this matter and now exactly 67 days since the claim was registered. It has now been two weeks since the escalation and nothing significant has happened since I brought it to their attention. For a matter that has been on going for two weeks surely a Managing Director or a Head customer experience should be able to give you a significant response within two weeks, however nothing. I chose to insure with Mutual and Federal/ Strategic Insurance Systems to buy convenience and peace of mind. This experience has unfortunately yielded the opposite for me. Is it fair to have to live with uncer*****y for so long? To continue paying insurance premiums but the insurer has done absolutely nothing for you in return? In these difficult times, is it fair to continue paying car instalments for a vehicle not in your possession because the insurer is dragging out the process without any reasonable explanation for the delay and broken promises of date of final revert? Is it fair that in the midst of all of this, one still has no means of transport and is reliant on expensive car hire. I've mentioned this before and I will mention it again. I'm convinced that Mutual and Federal/ Mutual and Federal/ Strategic Insurance Systems is operating from a place of bad faith with the intention to reject the claim on the grounds of baseless reasoning hence the dilly-dallying in finalising the matter. Unfortunately, I'm being victimised and absorbing unbearable stress as all of this unfolds. To show you how much of a ride I've been taken for since we spoke. Palesa Mafoko, Senior Specialist of Business development promised to provide me with the outcome on the afternoon of Monday, 12th of April. She called to inform me that she will give me the outcome on Wednesday the 14th of April, pushing out the deadline by two days. Then, when Wednesday came, I was promised to get the outcome on Thursday the 15th of April - deadline had now been moved out by 4 days from the initial date that was provided. Since then, I have not received communication meaning today is the 13th day after initial deadline and counting. I believe that this conduct by Mutual and Federal is beyond unacceptable. I've just been fortunate that I have financial means to hire a car for this long, which has cost me a fortune to date, continue paying for car instalments as per my obligation to the bank and keep up with the insurance premiums during the claim process. However, my heart goes out to all other customers who have experienced this delay from Mutual and Federal and they did not have the financial luxury that I have - which had dried up now unfortunately. I now have to share a car with my mother and father as I can't keep up with car hire costs any longer. If you are looking for peace of mind do not insure with Mutual and Federal/ Strategic Insurance Systems. I have learnt the hard way twice.
0
Replies (0)