FM
Fidelis M
Active since Oct 2015
14
Reviews
0
Industries
Reviews
14 reviews45 months ago
Horrible and unprofessional service
I have been having consistent issues with their services. Firstly when I was opening my contract with MTN the sandton city branch (next to checkers). It took them a month to finalise my contract. I was first assisted by a gentle who apparently lost my documents. When I escalated the matter to the manager in store, they told me they found my documents laying around in some box. I immediately informed them that according to the POPI act no personal information should be left laying around and should be stored in a locked placed. The manager informed me that they do not have facilities to keep the documents in a safe locked placed and hence why my documents were placed in a random box. To me that is totally unacceptable. A month later my account was debited with an amount of +- R 14 000. I called the MTN store and they said they would rectify the issue. I kept calling them with no avail. I went to the store and escalated the matter to the manager and I still did not get help. I had to continuously call them. A month later they told me the matter had been sorted. A few days laters MTN debited +- R 25 000 from account. It took them another two weeks to rectify that matter. It was Brought to my attention two days ago when I was applying for finance for my business that MTN has listed me on ITC and it has affected my credit scoring. On ITC MTN has listed me as failed payments and have noted that I owe MTN R25 000. I called MTN asked them to rectify this matter. The bank has requested me to get a letter from MTN stating that my account is up to date and that I have never missed a payment. However I am struggling to get that letter. The MTN at Sandton city is not assisting me instead they keep ignoring me calls.
0 replies
48 months ago
Inability to fit a tracking device which led to a truck being stolen.
I have a major problem with the service I have received from tracker. I activated my policy with tracker on the 8th of April. Tracker promised to fit in the device on the 8th of April. They did not install the unit. Tracker called the sales person at truck store centurion and told him they could not come on the 8th of april, reason is unknown why they could not install. Tracker technician rescheduled for Monday the 11th as he would not make it. On Monday the 11th of April 2022 the technician called to confirm that he is at our premises to fit he tracking system. The sales person at truck store then directed him to the workshop (SAC) where they were getting the truck ready and explained to him that we have arranged for the workshop to give him time to fit the tracking system. Where after the sales person did not hear anything back from the technician, taking it that the system was fitted. I have an official letter from Truck Store SA stating what happened. The truck was released from the dealership. Days later I called tracker asking for the login details for app. I was told that the tracker had not been installed. The technician, went to the dealership to fit in the tracker however did not say anything to the sales person, he just left without saying a word. A few days later the truck was stolen. If tracker had installed the device we would have had a high chance to track and recover the truck however that could not happen because of tracker. Our insurance has asked us to request a letter from tracker stating what happened however tracker now does not want to provide me with a letter detailing what happened. I have requested this letter and i was promised I would receive it however it however it has been over 7 days now and I haven’t received anything. Tracker is running away from taking responsibility for their fault which has costed us so much. We cannot complete our claim from insurance because tracker has not provided us with a letter.
148 replies
51 months ago
Paying R 1999 per month for a 92mps fiber line. Day light robbery
Hi am paying R1999 for a fiber line speed of 400mps up and 400mps down. I did a speed test and i am only receiving 92mps up and 87 mps down. I have tried my best to escalate this issue however senior management is now ignoring my calls and texts. It has now been 3 weeks and i have not been assisted at all. How can a company charge a customer for a fiber line speed they are not receiving. This is unethical. further more they are aware of the issue and they are ignoring me for three weeks straight. they are very unprofessional.
159 replies
61 months ago
Unethical and unprofessional conduct of Mutual and Federal/ Strategic Insurance Systems
Mutual and Federal Risk Finance, through its subsidiary Strategic Insurance Systems (SIS), is the worst vehicle insurance provider I've come across. One should think 5 times before signing up with them. What I've experienced with them through a claim process that's still underway 67 days without no prospect of closure is beyond appaling. It has exposed how unethical and conniving they can be to jeorpadise your claim at all costs so that they don't pay in the end. Can you imagine finding out from a 3rd party that your insurance has rejected your claim but to you the insurer keeps insisting a decisions hasn't been made? Isn't that been taken for a ride? *History* My first bad experience with Strategic Insurance Systems (SIS) happened in 2019. I was hijacked but fortunatly the car was found. However, the car was found to have been damaged and insurance had to step in and get the car repaired. You can imagine how traumatic a hijacking incident can be so imagine my surprise at the inhumane treatment I was subjected to. When SIS was investigating the claim, they treated me as if I was a criminal and not the victim. The line of question was beyond insensitive. Furthermore, they took their time to approve the claim. There were items in the car that were stolen but they refused to pay these out despite having comprehensive insurance with them. They even refused to payout the phone until the investigation was completed and I had to fight tooth and nail before they could budge on replacing the phone. They further more did not want to pay for Laptop and they stated that it was not insured under the right category. After fighting with them again and showing them that I had insured it under the right category they paid out for the laptop. Can you imagine the number of customers they have defrauded because of this who weren't aware of what their cover entitles them to? Lastly, but certainly not least, they're in partnership with incompetent panelbeaters who take more time than they should to fix a vehicle. Based on this experience and how I was treated, I should have known not to continue being insured through them but I did. And now I regret it. *Current case* This year, two years after the hijack incident, I submitted a claim as my car was involved in an accident. The first communication I received was that my claim will be investigated because of the value of the car. Alarm bells - they approve claims based on the value of your car and not the merits of the case. Anyway, from day 1 they gave me a very strong impression that they were not keen on paying for my claim. It has now been 67 days since my claim was submitted and I have not received any significant feedback. I escalated this matter to the Garth Napier, Managing Director of Old Mutual Insure, Antonia Oakes, Head of customer experience and responsible business and Karen Naidoo who is the Managing Director of MFRF. Despite their intervention and them stressing 'the importance of the matter' my claim has still not been finalised 24 days after our interaction since I alerted them to this matter and now exactly 67 days since the claim was registered. It has now been two weeks since the escalation and nothing significant has happened since I brought it to their attention. For a matter that has been on going for two weeks surely a Managing Director or a Head customer experience should be able to give you a significant response within two weeks, however nothing. I chose to insure with Mutual and Federal/ Strategic Insurance Systems to buy convenience and peace of mind. This experience has unfortunately yielded the opposite for me. Is it fair to have to live with uncer*****y for so long? To continue paying insurance premiums but the insurer has done absolutely nothing for you in return? In these difficult times, is it fair to continue paying car instalments for a vehicle not in your possession because the insurer is dragging out the process without any reasonable explanation for the delay and broken promises of date of final revert? Is it fair that in the midst of all of this, one still has no means of transport and is reliant on expensive car hire. I've mentioned this before and I will mention it again. I'm convinced that Mutual and Federal/ Mutual and Federal/ Strategic Insurance Systems is operating from a place of bad faith with the intention to reject the claim on the grounds of baseless reasoning hence the dilly-dallying in finalising the matter. Unfortunately, I'm being victimised and absorbing unbearable stress as all of this unfolds. To show you how much of a ride I've been taken for since we spoke. Palesa Mafoko, Senior Specialist of Business development promised to provide me with the outcome on the afternoon of Monday, 12th of April. She called to inform me that she will give me the outcome on Wednesday the 14th of April, pushing out the deadline by two days. Then, when Wednesday came, I was promised to get the outcome on Thursday the 15th of April - deadline had now been moved out by 4 days from the initial date that was provided. Since then, I have not received communication meaning today is the 13th day after initial deadline and counting. I believe that this conduct by Mutual and Federal is beyond unacceptable. I've just been fortunate that I have financial means to hire a car for this long, which has cost me a fortune to date, continue paying for car instalments as per my obligation to the bank and keep up with the insurance premiums during the claim process. However, my heart goes out to all other customers who have experienced this delay from Mutual and Federal and they did not have the financial luxury that I have - which had dried up now unfortunately. I now have to share a car with my mother and father as I can't keep up with car hire costs any longer. If you are looking for peace of mind do not insure with Mutual and Federal/ Strategic Insurance Systems. I have learnt the hard way twice.
53 replies
61 months ago
Unethical and unprofessional conduct of Mutual and Federal/ Strategic Insurance Systems
Mutual and Federal Risk Finance, through its subsidiary Strategic Insurance Systems (SIS), is the worst vehicle insurance provider I've come across. One should think 5 times before signing up with them. What I've experienced with them through a claim process that's still underway 67 days without no prospect of closure is beyond appaling. It has exposed how unethical and conniving they can be to jeorpadise your claim at all costs so that they don't pay in the end. Can you imagine finding out from a 3rd party that your insurance has rejected your claim but to you the insurer keeps insisting a decisions hasn't been made? Isn't that been taken for a ride? *History* My first bad experience with Strategic Insurance Systems (SIS) happened in 2019. I was hijacked but fortunatly the car was found. However, the car was found to have been damaged and insurance had to step in and get the car repaired. You can imagine how traumatic a hijacking incident can be so imagine my surprise at the inhumane treatment I was subjected to. When SIS was investigating the claim, they treated me as if I was a criminal and not the victim. The line of question was beyond insensitive. Furthermore, they took their time to approve the claim. There were items in the car that were stolen but they refused to pay these out despite having comprehensive insurance with them. They even refused to payout the phone until the investigation was completed and I had to fight tooth and nail before they could budge on replacing the phone. They further more did not want to pay for Laptop and they stated that it was not insured under the right category. After fighting with them again and showing them that I had insured it under the right category they paid out for the laptop. Can you imagine the number of customers they have defrauded because of this who weren't aware of what their cover entitles them to? Lastly, but certainly not least, they're in partnership with incompetent panelbeaters who take more time than they should to fix a vehicle. Based on this experience and how I was treated, I should have known not to continue being insured through them but I did. And now I regret it. *Current case* This year, two years after the hijack incident, I submitted a claim as my car was involved in an accident. The first communication I received was that my claim will be investigated because of the value of the car. Alarm bells - they approve claims based on the value of your car and not the merits of the case. Anyway, from day 1 they gave me a very strong impression that they were not keen on paying for my claim. It has now been 67 days since my claim was submitted and I have not received any significant feedback. I escalated this matter to the Garth Napier, Managing Director of Old Mutual Insure, Antonia Oakes, Head of customer experience and responsible business and Karen Naidoo who is the Managing Director of MFRF. Despite their intervention and them stressing 'the importance of the matter' my claim has still not been finalised 24 days after our interaction since I alerted them to this matter and now exactly 67 days since the claim was registered. It has now been two weeks since the escalation and nothing significant has happened since I brought it to their attention. For a matter that has been on going for two weeks surely a Managing Director or a Head customer experience should be able to give you a significant response within two weeks, however nothing. I chose to insure with Mutual and Federal/ Strategic Insurance Systems to buy convenience and peace of mind. This experience has unfortunately yielded the opposite for me. Is it fair to have to live with uncer*****y for so long? To continue paying insurance premiums but the insurer has done absolutely nothing for you in return? In these difficult times, is it fair to continue paying car instalments for a vehicle not in your possession because the insurer is dragging out the process without any reasonable explanation for the delay and broken promises of date of final revert? Is it fair that in the midst of all of this, one still has no means of transport and is reliant on expensive car hire. I've mentioned this before and I will mention it again. I'm convinced that Mutual and Federal/ Mutual and Federal/ Strategic Insurance Systems is operating from a place of bad faith with the intention to reject the claim on the grounds of baseless reasoning hence the dilly-dallying in finalising the matter. Unfortunately, I'm being victimised and absorbing unbearable stress as all of this unfolds. To show you how much of a ride I've been taken for since we spoke. Palesa Mafoko, Senior Specialist of Business development promised to provide me with the outcome on the afternoon of Monday, 12th of April. She called to inform me that she will give me the outcome on Wednesday the 14th of April, pushing out the deadline by two days. Then, when Wednesday came, I was promised to get the outcome on Thursday the 15th of April - deadline had now been moved out by 4 days from the initial date that was provided. Since then, I have not received communication meaning today is the 13th day after initial deadline and counting. I believe that this conduct by Mutual and Federal is beyond unacceptable. I've just been fortunate that I have financial means to hire a car for this long, which has cost me a fortune to date, continue paying for car instalments as per my obligation to the bank and keep up with the insurance premiums during the claim process. However, my heart goes out to all other customers who have experienced this delay from Mutual and Federal and they did not have the financial luxury that I have - which had dried up now unfortunately. I now have to share a car with my mother and father as I can't keep up with car hire costs any longer. If you are looking for peace of mind do not insure with Mutual and Federal/ Strategic Insurance Systems. I have learnt the hard way twice.
0 replies
100 months ago
Unacceptable service and lack of accountability
Good day, I would like to bring it to your attention the level of service I have received at the Renault Menlyn dealership. Sometime last year (2017) I noticed a sound which was coming from my car. With great concern, I took my car in at Renault Menlyn. A service advisor helped me by the name of Kavish (Not sure, if the spelling is right). I told him about the noise that was coming from the car. He then got the foreman to drive with me so they can hear the sound I was referring to. The foreman noticed the sound that was coming from my car and said he will check what the issue was. Later that day Kavish called and told me that the car was ready. Upon my arrival, he asked me which petrol station I use to refuel my car. I told him that I refuel at Engen garage. He then told me that Engen fuel is not good for my car and that I should use BP or Shell petrol and because I was using Engen garage petrol that is what was causing the noise. To my disbelief to this ridiculous theory, which I could not comprehend how using petrol from Engen garage could cause my car to make a nose. However, I did as I was told and only refuelled at BP and shell garage. The sound did not go away which was not a shocker. It is clear that Renault Menlyn did not know what they were doing. I then took my car back to Renault Menlyn when my car was due for service and I told them about the noise that was coming from my car which was not fixed. They then told me that my car had issues with the gearbox. My service advisor at that time was Mohapi. He told me that I need to come fetch my car and take it to Mayfair myself. I asked him why I should be the one who should take the car to Mayfair. I told him that I brought my car to Renault for fixing and that they should be the ones that ensure that my car is fixed. He rudely replied to me and said I must come fetch my car and get it fixed myself. How does a service advisor tell a customer that he should come fetch the car and get it fixed himself, that is very unprofessional. I then drove to the dealership and demanded that I speak to his manager but he told me that his manager was not in. We argued till 6 pm and I ended up taking my car because it was a Friday and I needed my car for the weekend. Due to the shocking, rude and unethical service, I received from the dealership I did not take my car back. A few months later my car started giving me gearbox issues before I could even take it in my clutch broke. I tried putting my car into reverse and it did not want to so I had to force it in, eventually, it went into gear however when I tried to reserve the clutch sank in. I had to call Outsourance to tow the car. They then towed the car to Renault Menlyn. Renault Menlyn then took the car to Mayfair, which is shocking because they did not want to take the responsibility to take it to Mayfair when the car needed to be taken there now, that the car is broken they can assist. After waiting close to a month, I get a call from Fridah who is my service advisor. Told me that my warranty will only cover the gearbox and they will not pay for fixing the clutch. I then told her that it is unacceptable that I need to pay for the fixing of the clutch myself when I brought in the car months ago for fixing and they did not want to assist me. I brought my car to the dealership 3 times for the same problem and they did not assist me. I truly believe that had my car been fixed more or less 8 months ago then my clutch would have lasted longer. Fridah told me that I should come to the dealership and speak to the manager and we set up a meeting for 11 am. Upon my arrival, Fridah and her manager were not at the dealership, which I found unprofessional because we had set up a meeting and at the time of the meeting they were nowhere to be found. I had to then speak to the dealer principle. He said he would investigate the matter. Later that day I get a call from the service manager he tells me that he will look into the matter. Today I received a call from him telling me that they will not be able to pay for the fixing of the clutch. He then sent me an email with a report from Mayfair which I feel was written to defend the dealership. It is my belief that the synchro rings inside the transmission that are essentially mini clutches made of brass in between the gears in the gearbox. They allow for smooth transition from gear to gear so you don't have to rev match. When these go bad it is very possible that the clutch may wear down because of rough shifts due to the failure of the synchros. Additionally, if the gearbox is failing and not operating correctly it could be putting extra stress on your clutch. A good example would be geared binding up. It may still run correctly, but eventually, it will fail due to added stress that it wasn't designed to handle. It is possible that failing synchros could cause gear damage because of rough shifts; This can also happen without the operator even noticing. I understand that warranty does not cover clutches but I feel as if Menlyn dealership is not taking accountability of their faults because if my car was fixed the first time I brought it in, I do not think that so much pressure would have been put on my clutch and therefore the lifespan of clutch would have lasted. Menlyn dealership needs to take accountability and responsibly for the fact that I brought the car to them 3 times and they did not fix the problem. It is clear that the employees at Menlyn dealership are inadequate to do their job. How do I bring my car to them 3 times and nothing is done to fix my car, instead I am told that my car is making a noise because I use Engen garage fuel, I mean how ridicules is that. After giving me a wrong diagnosis they then find that it is the gearbox and they then expect me to take the car myself to get the gearbox fixed. I have never in my life received such horrible service. If the correct diagnosis was done the first time I took my car in, I wouldn’t have to pay this R36 825.36. I think an investigation needs to be done into this case and the Renault Dealership as a whole. Renault Menlyn needs to take accountability for their mistakes and they must rectify them because essentially I am expected to pay R36 825.36 because they did not do their job. It is unethical and unfair that I must pay for this clutch when its Menlyn's fault because they are inadequate to do their job. Car details Make: Renault Megan RS RB8 (2014 Model) Chassis: VF1DZ18D ********** 46 Engine: T4RM874CD20743 Reg: FIDELIS GP Kind Regards Fidelis Moema
0 replies
100 months ago
Horrible service and lack of accountability
Good day, I would like to bring it to your attention the level of service I have received at the Renault Menlyn dealership. Sometime last year (2017) I noticed a sound which was coming from my car. With great concern, I took my car in at Renault Menlyn. A service advisor helped me by the name of Kavish (Not sure, if the spelling is right). I told him about the noise that was coming from the car. He then got the foreman to drive with me so they can hear the sound I was referring to. The foreman noticed the sound that was coming from my car and said he will check what the issue was. Later that day Kavish called and told me that the car was ready. Upon my arrival, he asked me which petrol station I use to refuel my car. I told him that I refuel at Engen garage. He then told me that Engen fuel is not good for my car and that I should use BP or Shell petrol and because I was using Engen garage petrol that is what was causing the noise. To my disbelief to this ridiculous theory, which I could not comprehend how using petrol from Engen garage could cause my car to make a nose. However, I did as I was told and only refuelled at BP and shell garage. The sound did not go away which was not a shocker. It is clear that Renault Menlyn did not know what they were doing. I then took my car back to Renault Menlyn when my car was due for service and I told them about the noise that was coming from my car which was not fixed. They then told me that my car had issues with the gearbox. My service advisor at that time was Mohapi. He told me that I need to come fetch my car and take it to Mayfair myself. I asked him why I should be the one who should take the car to Mayfair. I told him that I brought my car to Renault for fixing and that they should be the ones that ensure that my car is fixed. He rudely replied to me and said I must come fetch my car and get it fixed myself. How does a service advisor tell a customer that he should come fetch the car and get it fixed himself, that is very unprofessional. I then drove to the dealership and demanded that I speak to his manager but he told me that his manager was not in. We argued till 6 pm and I ended up taking my car because it was a Friday and I needed my car for the weekend. Due to the shocking, rude and unethical service, I received from the dealership I did not take my car back. A few months later my car started giving me gearbox issues before I could even take it in my clutch broke. I tried putting my car into reverse and it did not want to so I had to force it in, eventually, it went into gear however when I tried to reserve the clutch sank in. I had to call Outsourance to tow the car. They then towed the car to Renault Menlyn. Renault Menlyn then took the car to Mayfair, which is shocking because they did not want to take the responsibility to take it to Mayfair when the car needed to be taken there now, that the car is broken they can assist. After waiting close to a month, I get a call from Fridah who is my service advisor. Told me that my warranty will only cover the gearbox and they will not pay for fixing the clutch. I then told her that it is unacceptable that I need to pay for the fixing of the clutch myself when I brought in the car months ago for fixing and they did not want to assist me. I brought my car to the dealership 3 times for the same problem and they did not assist me. I truly believe that had my car been fixed more or less 8 months ago then my clutch would have lasted longer. Fridah told me that I should come to the dealership and speak to the manager and we set up a meeting for 11 am. Upon my arrival, Fridah and her manager were not at the dealership, which I found unprofessional because we had set up a meeting and at the time of the meeting they were nowhere to be found. I had to then speak to the dealer principle. He said he would investigate the matter. Later that day I get a call from the service manager he tells me that he will look into the matter. Today I received a call from him telling me that they will not be able to pay for the fixing of the clutch. He then sent me an email with a report from Mayfair which I feel was written to defend the dealership. It is my belief that the synchro rings inside the transmission that are essentially mini clutches made of brass in between the gears in the gearbox. They allow for smooth transition from gear to gear so you don't have to rev match. When these go bad it is very possible that the clutch may wear down because of rough shifts due to the failure of the synchros. Additionally, if the gearbox is failing and not operating correctly it could be putting extra stress on your clutch. A good example would be geared binding up. It may still run correctly, but eventually, it will fail due to added stress that it wasn't designed to handle. It is possible that failing synchros could cause gear damage because of rough shifts; This can also happen without the operator even noticing. I understand that warranty does not cover clutches but I feel as if Menlyn dealership is not taking accountability of their faults because if my car was fixed the first time I brought it in, I do not think that so much pressure would have been put on my clutch and therefore the lifespan of clutch would have lasted. Menlyn dealership needs to take accountability and responsibly for the fact that I brought the car to them 3 times and they did not fix the problem. It is clear that the employees at Menlyn dealership are inadequate to do their job. How do I bring my car to them 3 times and nothing is done to fix my car, instead I am told that my car is making a noise because I use Engen garage fuel, I mean how ridicules is that. After giving me a wrong diagnosis they then find that it is the gearbox and they then expect me to take the car myself to get the gearbox fixed. I have never in my life received such horrible service. If the correct diagnosis was done the first time I took my car in, I wouldn’t have to pay this R36 825.36. I think an investigation needs to be done into this case and the Renault Dealership as a whole. Renault Menlyn needs to take accountability for their mistakes and they must rectify them because essentially I am expected to pay R36 825.36 because they did not do their job. It is unethical and unfair that I must pay for this clutch when its Menlyn's fault because they are inadequate to do their job. Car details Make: Renault Megan RS RB8 (2014 Model) Chassis: VF1DZ18D ********** 46 Engine: T4RM874CD20743 Reg: FIDELIS GP Kind Regards Fidelis Moema ********** **********
210 replies
100 months ago
Horrible service and lack of accountabilty
Good day, I would like to bring it to your attention the level of service I have received at the Renault Menlyn dealership. Sometime last year (2017) I noticed a sound which was coming from my car. With great concern, I took my car in at Renault Menlyn. A service advisor helped me by the name of Kavish (Not sure, if the spelling is right). I told him about the noise that was coming from the car. He then got the foreman to drive with me so they can hear the sound I was referring to. The foreman noticed the sound that was coming from my car and said he will check what the issue was. Later that day Kavish called and told me that the car was ready. Upon my arrival, he asked me which petrol station I use to refuel my car. I told him that I refuel at Engen garage. He then told me that Engen fuel is not good for my car and that I should use BP or Shell petrol and because I was using Engen garage petrol that is what was causing the noise. To my disbelief to this ridiculous theory, which I could not comprehend how using petrol from Engen garage could cause my car to make a nose. However, I did as I was told and only refuelled at BP and shell garage. The sound did not go away which was not a shocker. It is clear that Renault Menlyn did not know what they were doing. I then took my car back to Renault Menlyn when my car was due for service and I told them about the noise that was coming from my car which was not fixed. They then told me that my car had issues with the gearbox. My service advisor at that time was Mohapi. He told me that I need to come fetch my car and take it to Mayfair myself. I asked him why I should be the one who should take the car to Mayfair. I told him that I brought my car to Renault for fixing and that they should be the ones that ensure that my car is fixed. He rudely replied to me and said I must come fetch my car and get it fixed myself. How does a service advisor tell a customer that he should come fetch the car and get it fixed himself, that is very unprofessional. I then drove to the dealership and demanded that I speak to his manager but he told me that his manager was not in. We argued till 6 pm and I ended up taking my car because it was a Friday and I needed my car for the weekend. Due to the shocking, rude and unethical service, I received from the dealership I did not take my car back. A few months later my car started giving me gearbox issues before I could even take it in my clutch broke. I tried putting my car into reverse and it did not want to so I had to force it in, eventually, it went into gear however when I tried to reserve the clutch sank in. I had to call Outsourance to tow the car. They then towed the car to Renault Menlyn. Renault Menlyn then took the car to Mayfair, which is shocking because they did not want to take the responsibility to take it to Mayfair when the car needed to be taken there now, that the car is broken they can assist. After waiting close to a month, I get a call from Fridah who is my service advisor. Told me that my warranty will only cover the gearbox and they will not pay for fixing the clutch. I then told her that it is unacceptable that I need to pay for the fixing of the clutch myself when I brought in the car months ago for fixing and they did not want to assist me. I brought my car to the dealership 3 times for the same problem and they did not assist me. I truly believe that had my car been fixed more or less 8 months ago then my clutch would have lasted longer. Fridah told me that I should come to the dealership and speak to the manager and we set up a meeting for 11 am. Upon my arrival, Fridah and her manager were not at the dealership, which I found unprofessional because we had set up a meeting and at the time of the meeting they were nowhere to be found. I had to then speak to the dealer principle. He said he would investigate the matter. Later that day I get a call from the service manager he tells me that he will look into the matter. Today I received a call from him telling me that they will not be able to pay for the fixing of the clutch. He then sent me an email with a report from Mayfair which I feel was written to defend the dealership. It is my belief that the synchro rings inside the transmission that are essentially mini clutches made of brass in between the gears in the gearbox. They allow for smooth transition from gear to gear so you don't have to rev match. When these go bad it is very possible that the clutch may wear down because of rough shifts due to the failure of the synchros. Additionally, if the gearbox is failing and not operating correctly it could be putting extra stress on your clutch. A good example would be geared binding up. It may still run correctly, but eventually, it will fail due to added stress that it wasn't designed to handle. It is possible that failing synchros could cause gear damage because of rough shifts; This can also happen without the operator even noticing. I understand that warranty does not cover clutches but I feel as if Menlyn dealership is not taking accountability of their faults because if my car was fixed the first time I brought it in, I do not think that so much pressure would have been put on my clutch and therefore the lifespan of clutch would have lasted. Menlyn dealership needs to take accountability and responsibly for the fact that I brought the car to them 3 times and they did not fix the problem. It is clear that the employees at Menlyn dealership are inadequate to do their job. How do I bring my car to them 3 times and nothing is done to fix my car, instead I am told that my car is making a noise because I use Engen garage fuel, I mean how ridicules is that. After giving me a wrong diagnosis they then find that it is the gearbox and they then expect me to take the car myself to get the gearbox fixed. I have never in my life received such horrible service. If the correct diagnosis was done the first time I took my car in, I wouldn’t have to pay this R36 825.36. I think an investigation needs to be done into this case and the Renault Dealership as a whole. Renault Menlyn needs to take accountability for their mistakes and they must rectify them because essentially I am expected to pay R36 825.36 because they did not do their job. It is unethical and unfair that I must pay for this clutch when its Menlyn's fault because they are inadequate to do their job. Car details Make: Renault Megan RS RB8 (2014 Model) Chassis: VF1DZ18D ********** 46 Engine: T4RM874CD20743 Reg: FIDELIS GP Kind Regards Fidelis Moema ********** **********
0 replies
100 months ago
Horrible service and lack or accountability
Good day, I would like to bring it to your attention the level of service I have received at the Renault Menlyn dealership. Sometime last year (2017) I noticed a sound which was coming from my car. With great concern, I took my car in at Renault Menlyn. A service advisor helped me by the name of Kavish (Not sure, if the spelling is right). I told him about the noise that was coming from the car. He then got the foreman to drive with me so they can hear the sound I was referring to. The foreman noticed the sound that was coming from my car and said he will check what the issue was. Later that day Kavish called and told me that the car was ready. Upon my arrival, he asked me which petrol station I use to refuel my car. I told him that I refuel at Engen garage. He then told me that Engen fuel is not good for my car and that I should use BP or Shell petrol and because I was using Engen garage petrol that is what was causing the noise. To my disbelief to this ridiculous theory, which I could not comprehend how using petrol from Engen garage could cause my car to make a nose. However, I did as I was told and only refuelled at BP and shell garage. The sound did not go away which was not a shocker. It is clear that Renault Menlyn did not know what they were doing. I then took my car back to Renault Menlyn when my car was due for service and I told them about the noise that was coming from my car which was not fixed. They then told me that my car had issues with the gearbox. My service advisor at that time was Mohapi. He told me that I need to come fetch my car and take it to Mayfair myself. I asked him why I should be the one who should take the car to Mayfair. I told him that I brought my car to Renault for fixing and that they should be the ones that ensure that my car is fixed. He rudely replied to me and said I must come fetch my car and get it fixed myself. How does a service advisor tell a customer that he should come fetch the car and get it fixed himself, that is very unprofessional. I then drove to the dealership and demanded that I speak to his manager but he told me that his manager was not in. We argued till 6 pm and I ended up taking my car because it was a Friday and I needed my car for the weekend. Due to the shocking, rude and unethical service, I received from the dealership I did not take my car back. A few months later my car started giving me gearbox issues before I could even take it in my clutch broke. I tried putting my car into reverse and it did not want to so I had to force it in, eventually, it went into gear however when I tried to reserve the clutch sank in. I had to call Outsourance to tow the car. They then towed the car to Renault Menlyn. Renault Menlyn then took the car to Mayfair, which is shocking because they did not want to take the responsibility to take it to Mayfair when the car needed to be taken there now, that the car is broken they can assist. After waiting close to a month, I get a call from Fridah who is my service advisor. Told me that my warranty will only cover the gearbox and they will not pay for fixing the clutch. I then told her that it is unacceptable that I need to pay for the fixing of the clutch myself when I brought in the car months ago for fixing and they did not want to assist me. I brought my car to the dealership 3 times for the same problem and they did not assist me. I truly believe that had my car been fixed more or less 8 months ago then my clutch would have lasted longer. Fridah told me that I should come to the dealership and speak to the manager and we set up a meeting for 11 am. Upon my arrival, Fridah and her manager were not at the dealership, which I found unprofessional because we had set up a meeting and at the time of the meeting they were nowhere to be found. I had to then speak to the dealer principle. He said he would investigate the matter. Later that day I get a call from the service manager he tells me that he will look into the matter. Today I received a call from him telling me that they will not be able to pay for the fixing of the clutch. He then sent me an email with a report from Mayfair which I feel was written to defend the dealership. It is my belief that the synchro rings inside the transmission that are essentially mini clutches made of brass in between the gears in the gearbox. They allow for smooth transition from gear to gear so you don't have to rev match. When these go bad it is very possible that the clutch may wear down because of rough shifts due to the failure of the synchros. Additionally, if the gearbox is failing and not operating correctly it could be putting extra stress on your clutch. A good example would be geared binding up. It may still run correctly, but eventually, it will fail due to added stress that it wasn't designed to handle. It is possible that failing synchros could cause gear damage because of rough shifts; This can also happen without the operator even noticing. I understand that warranty does not cover clutches but I feel as if Menlyn dealership is not taking accountability of their faults because if my car was fixed the first time I brought it in, I do not think that so much pressure would have been put on my clutch and therefore the lifespan of clutch would have lasted. Menlyn dealership needs to take accountability and responsibly for the fact that I brought the car to them 3 times and they did not fix the problem. It is clear that the employees at Menlyn dealership are inadequate to do their job. How do I bring my car to them 3 times and nothing is done to fix my car, instead I am told that my car is making a noise because I use Engen garage fuel, I mean how ridicules is that. After giving me a wrong diagnosis they then find that it is the gearbox and they then expect me to take the car myself to get the gearbox fixed. I have never in my life received such horrible service. If the correct diagnosis was done the first time I took my car in, I wouldn’t have to pay this R36 825.36. I think an investigation needs to be done into this case and the Renault Dealership as a whole. Renault Menlyn needs to take accountability for their mistakes and they must rectify them because essentially I am expected to pay R36 825.36 because they did not do their job. It is unethical and unfair that I must pay for this clutch when its Menlyn's fault because they are inadequate to do their job. Car details Make: Renault Megan RS RB8 (2014 Model) Chassis: VF1DZ18D ********** 46 Engine: T4RM874CD20743 Reg: FIDELIS GP Kind Regards Fidelis Moema ********** **********
0 replies
114 months ago
Horrible service and Aggressive employee
<p>I would like to express my deep extreme dissatisfaction regarding the unprofessionalism, distasteful, appalling and disrespect of PG glass Menlyn and their employee Grace. I have never experienced such horrible service ever in my life. Last week Thursday 23 November 2016. I submitted a claim at Outsourance for a replacement for my front and rear glass. Outsourance then referred me to PG glass Menlyn. An employee by the name of Grace calls me and informs me that they do not have the glass for my car in stock and that I would have to wait till the 1 December 2016 till that glass arrives. I then call Outsourance and request them to find me another place that would help me because I could not wait 8 days for glass. Outsourance then refers me to Glass fit who had stock and were willing to help me. Grace however calls me Friday afternoon and informs me that they will have the glass needed for my car on Saturday morning 26 November 2016 and insists that I bring the car to them, to which I agreed to. A few minutes later Grace calls me and says that Outsourance has canceled their claim and she wanted my permission so she could reinstate the claim, to which I agreed to. I then cancelled my claim with Glass Fit after Grace insisted that I bring my car to them. Saturday morning comes and I take the car in for the fitment of the glass. The whole entire day I received no communication from Grace regarding the progress of my car. PG glass Menlyn closes at 12am. I receive an SMS at 12:49 stating</p> <p>“ Hi Mr Moema</p> <p>Unfortunately the windscreen for your megane was not delivered and the back windscreen is wrong and too big for the car.</p> <p>Im sorry for the inv=convinience.</p> <p>Regards<br />Grace<br />PG GLASS MENLYN<br /> ********** ”</p> <p>I then call Grace and asked why she did not call me to inform me that the glass does not fit and that they would not be able to fit the glass in that day. I then tell her that she told me that the glass would be there which was not the case. I then asked to speak to her manager and she told me that he was in working that day. I then decided to drive to Menlyn PG glass to sort this matter out because I had to be in Polokwane for my sister’s wedding. On arrival at 13:17 I noticed that they had removed my back window. I then asked her why she told me to bring the car in on Saturday if she knew that the front window had not arrived. She could have told me that morning and I would have not left the car there. Her colleague suggests that they fit a temporary glass so that I can use the car to get to my sister’s wedding. I then had to shout at her because at 14:00 because they still had not started working on the car to fit the temporary glass. She then instructs one of the workers to fit the temporary glass in. While the employee was fitting the temporary glass, I asked him what time they found out that the window did not fit and he said they found out at around 10am that the glass does not fit. I then went back to grace to ask her why she did not communicate that the glass does not fit when they discovered this at 10am. Why didn’t she request that they put in the temporary glass in at 10am when they discovered that the glass does not fit, why they had to wait until 2pm to fit the glass in and while I was busy questioning this horrible service I was receiving, she then abruptly got up and in an angry outburst, started throwing a tantrum and banged her fists on the table and started shouting at me and being hysterically saying she did her job and that she can’t take this anymore and stormed of. To my disbelieve I then walk away and waited till they finished working on my car. I only received my car back at 14:30. I only arrived in Polokwane at 18:00pm and it pains me that I missed my sister’s wedding because of PG Glasses unprofessionalism. I cannot believe that a company such as PG glass could provide such horrible service and it is a major concern that they employ, employees who do not know how to conduct themselves in a professional manner, I mean how does an employee bang her hands on the table and shout at a customer. That is extremely disrespectful, unethical and unprofessional. I am extremely shocked at this behaviour and frankly I am shocked at the service I received. Disciplinary measures have to be taken against this employee because I do not think PG glass can allow an employee to conduct themselves in such a distasteful, aggressive and unprofessional manner. I will never ever use PG glass and I would never ever recommend my family or friends to use PG glass. I am sure Glass fit would not have such poor service and such employees who are aggressive and unprofessional. My major concerns are;</p> <p>· When the car was brought in, in the morning, why was I not informed that the front window had not arrived.</p> <p>· When they found out at 10am that the back window does not fit, why did they not call me to inform me that the glass does not fit.</p> <p>· Why didn’t they fit in the temporary glass at 10am when they discovered that the glass does not fit?</p> <p>· I also don’t understand how they could have ordered an incorrect glass for my car when I had given them my VIN number.</p> <p>· I also don’t not understand why Grace did not call me the whole day and why I had to call her at 12:50.</p> <p>· I also don’t understand why she did not call me during working hours instead she decides to send me an SMS at 12:49 when PG glass closes at 12:00.</p> <p>· I also do not understand why she made me cancel my appointment with Glass fit when she knew they did not have stock.</p> <p>· I also don’t understand why i had to wait an hour for them to started fitting the temporary glass.</p> <p>· At 13:00 they said they would fit in the temporary glass, they only started fitting the temporary glass at 14:00 after I shouted at them.</p> <p>· After all the bad service I received Grace then throws a tantrum and bangs her fists on the table and shouts at me in an aggressive manner and then storms of while I was talking to her, which I find disrespectful, unprofessional and unethical. </p> <p>· I missed my sister wedding because of this entire experience.</p> <p>It pains me that I received such horrible service and on top of that, I then experience an employee who throws a tantrum at me as if I am the one who made her provide such horrible services but what pains me the most and will pain me for years to come, is that I missed my sister’s wedding day. I did not get to witness my sister getting married because of PG glasses incompetence. I regret ever choosing PG glass to provide me with their service.</p>
56 replies
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