Switch Telecom
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Switch Telecom
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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wayne S
1 reviews | Active since Jan 2020
10 Feb 2025, 14:14
Proud to be a client
From the excellent service they offer their clients, the stunning support in every aspect I've had so far to the phenomenal call center team, Switch Telecom has a winning recipe. Every single time that I had to make or receive a call from the company I've been left stumped. You are treated professionally and kind.... and above all, with WARMTH. The call center team especially makes any client at ease and feel respected. Oh, and their product offering and knowledge is top tier. A remarkable team to be justifiably proud of.
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wayne S
1 reviews | Active since Jan 2020
10 Feb 2025, 14:14
Proud to be a client
From the excellent service they offer their clients, the stunning support in every aspect I've had so far to the phenomenal call center team, Switch Telecom has a winning recipe. Every single time that I had to make or receive a call from the company I've been left stumped. You are treated professionally and kind.... and above all, with WARMTH. The call center team especially makes any client at ease and feel respected. Oh, and their product offering and knowledge is top tier. A remarkable team to be justifiably proud of.
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Dylan P
1 reviews | Active since Jan 2020
9 Aug 2024, 08:10
Friendly staff and their system works well
Been struggling with my VOIP line for a long time. I contacted a few different service providers. Switchel's staff were friendly and efficient. I also took note of the call quality when the different voip service providers called me. I decided to give Switchtel a go and am very happy their service, system and call quality.
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Dylan P
1 reviews | Active since Jan 2020
9 Aug 2024, 08:10
Friendly staff and their system works well
Been struggling with my VOIP line for a long time. I contacted a few different service providers. Switchel's staff were friendly and efficient. I also took note of the call quality when the different voip service providers called me. I decided to give Switchtel a go and am very happy their service, system and call quality.
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Michael F
1 reviews | Active since Jan 2020
7 Dec 2023, 14:59
Switch telecom has no backup service that will cost your company money
I joined switch telecom about 2 months ago and there has been a couple of small problems. Our Cape Town phone lines went down 2 days ago. We logged a call and since then cannot get hold of this company. We have tried to call and e-mail. Anyone who has a business knows the loss of sales by not having phone lines for 2 days. I contacted the office which had a automated machine saying that all staff are on a course. This company clearly has no idea what customer service is and I would strongly recommend that your due diligence is done. I am absolutely appalled
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Michael F
1 reviews | Active since Jan 2020
7 Dec 2023, 14:59
Switch telecom has no backup service that will cost your company money
I joined switch telecom about 2 months ago and there has been a couple of small problems. Our Cape Town phone lines went down 2 days ago. We logged a call and since then cannot get hold of this company. We have tried to call and e-mail. Anyone who has a business knows the loss of sales by not having phone lines for 2 days. I contacted the office which had a automated machine saying that all staff are on a course. This company clearly has no idea what customer service is and I would strongly recommend that your due diligence is done. I am absolutely appalled
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Tesswill R
1 reviews | Active since Jan 2020
26 Oct 2023, 10:47
Excellent Service
I would like to say thank you to switch telecoms for the good services received today. I will highly recommend this company that are looking for VOIP Services. Once again thank you for meeting my expectations.
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Tesswill R
1 reviews | Active since Jan 2020
26 Oct 2023, 10:47
Excellent Service
I would like to say thank you to switch telecoms for the good services received today. I will highly recommend this company that are looking for VOIP Services. Once again thank you for meeting my expectations.
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Stephen O'Reilly
1 reviews | Active since Jan 2020
30 Apr 2021, 15:14
Switch Telecom - Cape Town Node Failure - no apology for downtime.
We had a fair onboarding with Switch Telecom this month. They dropped the ball on attention to detail. i.e. Did not complete the pbx deployment properly. Music on hold not working. After hours not working. etc. Voicemails not working. No email to voicemail notifications. We basically had to do that ourselves. That's small stuff in the greater scheme of things. Unfortunately also experienced 28 hours of downtime on inbound calls due to catastrophic router failure they experienced in Cape Town. They had no spare gear in Cape Town and don't employ technicians in Cape Town. They seem to use the remote hands supplied by the DC. Hence a full day after the incident they then fly someone down from JHB to Cape Town. That's a bit underwhelming for an enterprise voip deployment. You have to have hot spares for your primary gear or at least a cold spare nearby. You should have a tech available in a geographic area where you have a node. Below is the reply from their technician. No Apology to be found. As a matter of fact the company as a rule does not apologise for downtime. I reckon they would be good for home use but I would never use them for enterprise again. " One of the main routers in Capetown experienced issues yesterday afternoon. Efforts to rectify the issue remotely with the local data centre support failed. Traffic was rerouted to other available data centres in the country. We added a Notice yesterday to identify all clients of the issues we are experiencing, this was not limited to one client but to multiple clients. One of our engineers flew to Capetown this morning to replace the faulty router, they should be still busy with it, once they are done we will update the Notice accordingly. In theory, after rerouting the traffic, calls should not have been affected however we see that some providers are still attempting to send calls to a non-existent router. This will be addressed with the respective providers to ensure that there are able to reroute traffic in the future as per the agreed terms should they be a problem in the future. "
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Stephen O'Reilly
1 reviews | Active since Jan 2020
30 Apr 2021, 15:14
Switch Telecom - Cape Town Node Failure - no apology for downtime.
We had a fair onboarding with Switch Telecom this month. They dropped the ball on attention to detail. i.e. Did not complete the pbx deployment properly. Music on hold not working. After hours not working. etc. Voicemails not working. No email to voicemail notifications. We basically had to do that ourselves. That's small stuff in the greater scheme of things. Unfortunately also experienced 28 hours of downtime on inbound calls due to catastrophic router failure they experienced in Cape Town. They had no spare gear in Cape Town and don't employ technicians in Cape Town. They seem to use the remote hands supplied by the DC. Hence a full day after the incident they then fly someone down from JHB to Cape Town. That's a bit underwhelming for an enterprise voip deployment. You have to have hot spares for your primary gear or at least a cold spare nearby. You should have a tech available in a geographic area where you have a node. Below is the reply from their technician. No Apology to be found. As a matter of fact the company as a rule does not apologise for downtime. I reckon they would be good for home use but I would never use them for enterprise again. " One of the main routers in Capetown experienced issues yesterday afternoon. Efforts to rectify the issue remotely with the local data centre support failed. Traffic was rerouted to other available data centres in the country. We added a Notice yesterday to identify all clients of the issues we are experiencing, this was not limited to one client but to multiple clients. One of our engineers flew to Capetown this morning to replace the faulty router, they should be still busy with it, once they are done we will update the Notice accordingly. In theory, after rerouting the traffic, calls should not have been affected however we see that some providers are still attempting to send calls to a non-existent router. This will be addressed with the respective providers to ensure that there are able to reroute traffic in the future as per the agreed terms should they be a problem in the future. "
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