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Switch Telecom
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Switch Telecom
Switch Telecom has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Switch Telecom across 34 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHT
BA
Bobby A
1 reviews | Active since Jan 2020
14 Nov 2025, 13:11
Dont switch to Switch
If incompetence was an Olympic sport, Switch would be taking home the gold medal while somehow still managing to charge you for the podium. "SPEED HUMPS ON A HIGHWAY ARE MORE HELPFUL THAN THIS BUNCH" Out of all the companies I've dealt with locally and internationally, Switch has proudly claimed the title of "Most Likely to Make You Question Your Life Choices." Their customer service moves with the urgency of a sloth on quaaludes, while their registration process makes watching paint dry feel like an extreme sport. INTERNATIONAL PROVIDERS: 5 minutes to get fully operational. SWITCH: 5 days to maybe complete a registration attempt if the stars align and someone bothers to wake up from their nap. But the real comedy gold? Trying to get your money back from these clowns. Their business model is sheer genius: Demand payment upfront (because apparently their "on" switch is directly wired to your bank account) Provide less service than a lemonade stand in Antarctica Make refunds more complicated than rocket science Profit! (Well, they profit - you get migraines) THEIR REFUND PROCESS INVOLVES: Jumping through flaming hoops Solving riddles from a sphinx Finding the Holy Grail Probably sacrificing your firstborn......... Meanwhile, international providers like Twilio had me making actual phone calls in less time than it took Switch to send me a "we received your query" auto-response. pro tip : If you value your sanity, time, and blood pressure levels, do yourself the biggest favor of your life and avoid Switch like they're offering free COVID at a sneeze convention. The only thing they're proficient at switching is turning your functioning business day into a Kafkaesque nightmare. My final verdict : Using Switch as a service provider is like choosing a concrete life jacket. It's not just a bad idea; it's a cry for help. Seek professional assistance instead.
Helpful (0)
|Replies (0)BA
Bobby A
1 reviews | Active since Jan 2020
14 Nov 2025, 13:11
Dont switch to Switch
If incompetence was an Olympic sport, Switch would be taking home the gold medal while somehow still managing to charge you for the podium. "SPEED HUMPS ON A HIGHWAY ARE MORE HELPFUL THAN THIS BUNCH" Out of all the companies I've dealt with locally and internationally, Switch has proudly claimed the title of "Most Likely to Make You Question Your Life Choices." Their customer service moves with the urgency of a sloth on quaaludes, while their registration process makes watching paint dry feel like an extreme sport. INTERNATIONAL PROVIDERS: 5 minutes to get fully operational. SWITCH: 5 days to maybe complete a registration attempt if the stars align and someone bothers to wake up from their nap. But the real comedy gold? Trying to get your money back from these clowns. Their business model is sheer genius: Demand payment upfront (because apparently their "on" switch is directly wired to your bank account) Provide less service than a lemonade stand in Antarctica Make refunds more complicated than rocket science Profit! (Well, they profit - you get migraines) THEIR REFUND PROCESS INVOLVES: Jumping through flaming hoops Solving riddles from a sphinx Finding the Holy Grail Probably sacrificing your firstborn......... Meanwhile, international providers like Twilio had me making actual phone calls in less time than it took Switch to send me a "we received your query" auto-response. pro tip : If you value your sanity, time, and blood pressure levels, do yourself the biggest favor of your life and avoid Switch like they're offering free COVID at a sneeze convention. The only thing they're proficient at switching is turning your functioning business day into a Kafkaesque nightmare. My final verdict : Using Switch as a service provider is like choosing a concrete life jacket. It's not just a bad idea; it's a cry for help. Seek professional assistance instead.
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Replies (0)S
Sophyhanyane
1 reviews | Active since Jan 2020
23 Apr 2025, 05:52
Telcome is Stirling my money they keep on taking my money from my account without my permission
Telcome is Stirling my money they keep on taking my money from my account without my permission. I have stopped them from taking my money from my account but still taking it as I was paying on hand
Helpful (0)
|Replies (0)S
Sophyhanyane
1 reviews | Active since Jan 2020
23 Apr 2025, 05:52
Telcome is Stirling my money they keep on taking my money from my account without my permission
Telcome is Stirling my money they keep on taking my money from my account without my permission. I have stopped them from taking my money from my account but still taking it as I was paying on hand
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Replies (0)wS
wayne S
1 reviews | Active since Jan 2020
10 Feb 2025, 14:14
Proud to be a client
From the excellent service they offer their clients, the stunning support in every aspect I've had so far to the phenomenal call center team, Switch Telecom has a winning recipe. Every single time that I had to make or receive a call from the company I've been left stumped. You are treated professionally and kind.... and above all, with WARMTH. The call center team especially makes any client at ease and feel respected. Oh, and their product offering and knowledge is top tier. A remarkable team to be justifiably proud of.
Helpful (0)
|Replies (0)wS
wayne S
1 reviews | Active since Jan 2020
10 Feb 2025, 14:14
Proud to be a client
From the excellent service they offer their clients, the stunning support in every aspect I've had so far to the phenomenal call center team, Switch Telecom has a winning recipe. Every single time that I had to make or receive a call from the company I've been left stumped. You are treated professionally and kind.... and above all, with WARMTH. The call center team especially makes any client at ease and feel respected. Oh, and their product offering and knowledge is top tier. A remarkable team to be justifiably proud of.
0
Replies (0)AH
Azheer H
1 reviews | Active since Jan 2020
4 Feb 2025, 11:54
Disgraceful
If I could give y'all no stars I would Y'all are absolutely ridiculous I had asked to upgrade my devices early and was informed I wasn't able to even if i came and paid the dues early yet y'all decided to cancel my contract and going to bill me for the entire contract I have tried reaching out to you via telecom and it's quite frustrating y'all never answer if y'all have any interests in y'all's clients please check 2420724681A as I had called an even informed y'all I do not want to cancel cause I'm coming to pay my dues but y'all want to charge me a penalty what for I have no idea
Helpful (0)
|Replies (0)AH
Azheer H
1 reviews | Active since Jan 2020
4 Feb 2025, 11:54
Disgraceful
If I could give y'all no stars I would Y'all are absolutely ridiculous I had asked to upgrade my devices early and was informed I wasn't able to even if i came and paid the dues early yet y'all decided to cancel my contract and going to bill me for the entire contract I have tried reaching out to you via telecom and it's quite frustrating y'all never answer if y'all have any interests in y'all's clients please check 2420724681A as I had called an even informed y'all I do not want to cancel cause I'm coming to pay my dues but y'all want to charge me a penalty what for I have no idea
0
Replies (0)JJ
Jaap J
1 reviews | Active since Jan 2020
10 Dec 2024, 08:29
Silly sign in routines of Switch Telecom
Silly sign in protocols. I can not see what I typed in for a pass word. This results in being blocked out of the site. It says you will be blocked for an hour and then you are blocked for 24 hours. Also, I dare the CEO to try and read and recognize the numbers their website puts up to prove you are human. Very frustrating. Their call centre staff needs training. CEO should be fired to miss such basic things.
Helpful (0)
|Replies (0)JJ
Jaap J
1 reviews | Active since Jan 2020
10 Dec 2024, 08:29
Silly sign in routines of Switch Telecom
Silly sign in protocols. I can not see what I typed in for a pass word. This results in being blocked out of the site. It says you will be blocked for an hour and then you are blocked for 24 hours. Also, I dare the CEO to try and read and recognize the numbers their website puts up to prove you are human. Very frustrating. Their call centre staff needs training. CEO should be fired to miss such basic things.
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Replies (0)OM
Oageng M
1 reviews | Active since Jan 2020
4 Dec 2024, 13:15
******
This company is becoming shady, initially i signed up for Unlimited Voip lite for R161 and as i discovered that i needed more devices to sign in then i upgraded my account to unlimited voip premium for R345 for 3 devices which allows concurrent calls and able to do call conference however I've just received a call saying that I'm calling too much which i don't understand as their contract doesn't state if there a fair usage policy as we speak they are forcing me to switch to switch board which means their advertising saying this is unlimited they are lying
Helpful (0)
|Replies (0)OM
Oageng M
1 reviews | Active since Jan 2020
4 Dec 2024, 13:15
******
This company is becoming shady, initially i signed up for Unlimited Voip lite for R161 and as i discovered that i needed more devices to sign in then i upgraded my account to unlimited voip premium for R345 for 3 devices which allows concurrent calls and able to do call conference however I've just received a call saying that I'm calling too much which i don't understand as their contract doesn't state if there a fair usage policy as we speak they are forcing me to switch to switch board which means their advertising saying this is unlimited they are lying
0
Replies (0)DP
Dylan P
1 reviews | Active since Jan 2020
9 Aug 2024, 08:10
Friendly staff and their system works well
Been struggling with my VOIP line for a long time. I contacted a few different service providers. Switchel's staff were friendly and efficient. I also took note of the call quality when the different voip service providers called me. I decided to give Switchtel a go and am very happy their service, system and call quality.
Helpful (0)
|Replies (0)DP
Dylan P
1 reviews | Active since Jan 2020
9 Aug 2024, 08:10
Friendly staff and their system works well
Been struggling with my VOIP line for a long time. I contacted a few different service providers. Switchel's staff were friendly and efficient. I also took note of the call quality when the different voip service providers called me. I decided to give Switchtel a go and am very happy their service, system and call quality.
0
Replies (0)