TAP Air Portugal
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
TAP Air Portugal
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Tarryn M
1 reviews | Active since Jan 2020
26 Mar 2024, 08:37
6 years and still waiting for a refund, despite promises
Airline tickets to Portugal purchased online 6 years ago and still today we do not have our refunds despite numerous emails, phone calls and being pushed from pillar to post. We were issued vouchers which we were instructed to take or we will not receive our refunds. Everything TAP asked for was done from our side immediately, yet all we receive from them is and I quote: "The refunds department is working as quickly as possible to process the large number of refund requests, we kindly ask for your patience." The excuse of a large number of refund requests simply does not suffice as a justification for such an egregious delay. While I understand that processing refunds may entail a certain amount of time and resources, allowing a refund request to linger unresolved for such an extended period is wholly unacceptable. Six years is an intolerable length of time to expect a customer to wait for what is rightfully theirs. TAP's request for patience is now unreasonable and insulting. It implies that I should continue to endure this unacceptable delay without any indication of when my refund will be processed. This level of incompetence and disregard for customer satisfaction is utterly inexcusable.
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Tarryn M
1 reviews | Active since Jan 2020
26 Mar 2024, 08:37
6 years and still waiting for a refund, despite promises
Airline tickets to Portugal purchased online 6 years ago and still today we do not have our refunds despite numerous emails, phone calls and being pushed from pillar to post. We were issued vouchers which we were instructed to take or we will not receive our refunds. Everything TAP asked for was done from our side immediately, yet all we receive from them is and I quote: "The refunds department is working as quickly as possible to process the large number of refund requests, we kindly ask for your patience." The excuse of a large number of refund requests simply does not suffice as a justification for such an egregious delay. While I understand that processing refunds may entail a certain amount of time and resources, allowing a refund request to linger unresolved for such an extended period is wholly unacceptable. Six years is an intolerable length of time to expect a customer to wait for what is rightfully theirs. TAP's request for patience is now unreasonable and insulting. It implies that I should continue to endure this unacceptable delay without any indication of when my refund will be processed. This level of incompetence and disregard for customer satisfaction is utterly inexcusable.
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Francis R
1 reviews | Active since Jan 2020
31 Oct 2022, 11:02
TAP Air Portugal - Poor Client Service
I want to complain about the poor service I received from TAP Air Portugal. My wife and I and our two little girls, aged 6 and 8, booked flights for 23 June 2022 from Johannesburg via Luanda to Lisbon with TAAG and from Lisbon to Funchal with TAP, to return to South Africa on 9 July 2022. We did it like this to save costs to be able to visit my parents who last saw the children when they were born. Our flight number: DT 578 to DT650 to TP 1697 And ticket numbers: 118212046269101 to 118212046269102 to 0472173880105 118212046269201 to 118212046269202 to 0472173880104 118212046269301 to 118212046269302 to 0472173880107 118212046269401 to 118212046269402 to 0472173880106 In Johannesburg we asked that our luggage be sent directly to Funchal, and they said it was no problem. When we landed in Funchal on 24 July 2022 our luggage was gone or lost. They couldn’t tell us where it was. Cargo control informed us that we will be informed as soon as it was found. They said that any expenses we incurred to replace the clothes would be refunded on the provision that we keep all the purchase evidence. We had to spend $50 per person per day to replace clothes. Our luggage was delivered to us three days later, on the evening of 26 July 2022. We thought our problems were over. At the airport on 9 July 2022 on our way back to South Africa, I again asked that our luggage be sent directly to Johannesburg. They informed us that it cannot be done, because it is a different booking and a different airline. We had to collect our luggage in Lisbon and book it in again. We were unhappy about this, but our booking was done with enough time between flights to be able to do this. Our flight from Funchal to Lisbon was supposed to depart at 19:25 and land in Lisbon at 21:00, but it was delayed. The plane was not even in Funchal when we were due to leave at 19:25! We didn’t land in Lisbon until 22:00, where we first had to collect our luggage and then check it in again for the next flight. When we finally had our luggage, the boarding gates for our next flight were already closed. The lady at the TAAG office said the plane was still there, but there was no way that we were going to be allowed to board, because the gates were already closed. We were told that we had to buy new tickets and wait for the next flight. After a long argument, we bought new tickets which were for the next evening at 23:00. My wife and I with our two little girls, had to sleep on the floor and spend the next 25 hours at the airport waiting for the next fight. We were also forced to do new covid tests and pay 20 Euros for each test, seeing that we had to spend the day at the airport. After the unpleasant experience was over and we were finally back home, I started the process of claiming back our expenses. On the TAP website, I filled in all the necessary forms and attached everything they requested. Three months later, after calling frequently for information, I received an email from TAP, which informed us that according to their records, the flight from Funchal to Lisbon was only 39 minutes late and because it was 2 separate sets of tickets booked, they have no further liability and do not need to compensate us for anything. They also said that I should have lodged a claim and received a claim number at the airport for the compensation of the expenses incurred due to our lost luggage. We were never told anything like that! We are now left with traumatised children because we had to sleep at the airport, and we are left with an extra 342.42 Euros of clothes we had to buy unnecessarily and 2154 Euros worth of debt that we had to borrow to be able to buy new tickets to return home. And all TAP says to us is: “Sorry for the inconvenience, it is not our fault.” We are looking for better answers and compensation for the traumatic experience that we and our children had to go through. Joao Carlos Pestana Dos Ramos
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Francis R
1 reviews | Active since Jan 2020
31 Oct 2022, 11:02
TAP Air Portugal - Poor Client Service
I want to complain about the poor service I received from TAP Air Portugal. My wife and I and our two little girls, aged 6 and 8, booked flights for 23 June 2022 from Johannesburg via Luanda to Lisbon with TAAG and from Lisbon to Funchal with TAP, to return to South Africa on 9 July 2022. We did it like this to save costs to be able to visit my parents who last saw the children when they were born. Our flight number: DT 578 to DT650 to TP 1697 And ticket numbers: 118212046269101 to 118212046269102 to 0472173880105 118212046269201 to 118212046269202 to 0472173880104 118212046269301 to 118212046269302 to 0472173880107 118212046269401 to 118212046269402 to 0472173880106 In Johannesburg we asked that our luggage be sent directly to Funchal, and they said it was no problem. When we landed in Funchal on 24 July 2022 our luggage was gone or lost. They couldn’t tell us where it was. Cargo control informed us that we will be informed as soon as it was found. They said that any expenses we incurred to replace the clothes would be refunded on the provision that we keep all the purchase evidence. We had to spend $50 per person per day to replace clothes. Our luggage was delivered to us three days later, on the evening of 26 July 2022. We thought our problems were over. At the airport on 9 July 2022 on our way back to South Africa, I again asked that our luggage be sent directly to Johannesburg. They informed us that it cannot be done, because it is a different booking and a different airline. We had to collect our luggage in Lisbon and book it in again. We were unhappy about this, but our booking was done with enough time between flights to be able to do this. Our flight from Funchal to Lisbon was supposed to depart at 19:25 and land in Lisbon at 21:00, but it was delayed. The plane was not even in Funchal when we were due to leave at 19:25! We didn’t land in Lisbon until 22:00, where we first had to collect our luggage and then check it in again for the next flight. When we finally had our luggage, the boarding gates for our next flight were already closed. The lady at the TAAG office said the plane was still there, but there was no way that we were going to be allowed to board, because the gates were already closed. We were told that we had to buy new tickets and wait for the next flight. After a long argument, we bought new tickets which were for the next evening at 23:00. My wife and I with our two little girls, had to sleep on the floor and spend the next 25 hours at the airport waiting for the next fight. We were also forced to do new covid tests and pay 20 Euros for each test, seeing that we had to spend the day at the airport. After the unpleasant experience was over and we were finally back home, I started the process of claiming back our expenses. On the TAP website, I filled in all the necessary forms and attached everything they requested. Three months later, after calling frequently for information, I received an email from TAP, which informed us that according to their records, the flight from Funchal to Lisbon was only 39 minutes late and because it was 2 separate sets of tickets booked, they have no further liability and do not need to compensate us for anything. They also said that I should have lodged a claim and received a claim number at the airport for the compensation of the expenses incurred due to our lost luggage. We were never told anything like that! We are now left with traumatised children because we had to sleep at the airport, and we are left with an extra 342.42 Euros of clothes we had to buy unnecessarily and 2154 Euros worth of debt that we had to borrow to be able to buy new tickets to return home. And all TAP says to us is: “Sorry for the inconvenience, it is not our fault.” We are looking for better answers and compensation for the traumatic experience that we and our children had to go through. Joao Carlos Pestana Dos Ramos
0
Replies (0)ST
Sumaiyah T
1 reviews | Active since Jan 2020
21 Sept 2022, 10:18
Worst Airline - Refunds Process Takes Forever
Worst Airline to deal with when it comes to refunds. I have logged 2 complaints i.e 2022-0001349705 on 13.05.2022 & 2022-0002539195 on 22.08.2022 and the system shows as complete, however the refunds weren't processed. The flight was delayed by no fault of the passengers and due to it being an urgent flight, an alternate flight was booked. We do not receive responses to any of the emails that were sent through.
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Sumaiyah T
1 reviews | Active since Jan 2020
21 Sept 2022, 10:18
Worst Airline - Refunds Process Takes Forever
Worst Airline to deal with when it comes to refunds. I have logged 2 complaints i.e 2022-0001349705 on 13.05.2022 & 2022-0002539195 on 22.08.2022 and the system shows as complete, however the refunds weren't processed. The flight was delayed by no fault of the passengers and due to it being an urgent flight, an alternate flight was booked. We do not receive responses to any of the emails that were sent through.
0
Replies (0)SS
Selena S
1 reviews | Active since Jan 2020
15 Nov 2021, 23:09
Cyberweek scam
I have received a mail from TAP informing that from 11 to 14 November it’s TAP Cyber Weekend and all flights to Portugal or Spain are 20% off. It’s a fraud because I’m looking for a flight to Lisbon for July and the price is the same of a week ago.
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Selena S
1 reviews | Active since Jan 2020
15 Nov 2021, 23:09
Cyberweek scam
I have received a mail from TAP informing that from 11 to 14 November it’s TAP Cyber Weekend and all flights to Portugal or Spain are 20% off. It’s a fraud because I’m looking for a flight to Lisbon for July and the price is the same of a week ago.
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Angie P
1 reviews | Active since Jan 2020
14 Nov 2019, 07:46
LOST LUGGAGE AND TERRIBLE SERVICE TO SORT OUT QUERY
TAP Portugal Lost my luggage, I had no luggage for the whole 4 days in portugal. My bag was also damaged and only returned to me 2 weeks after my trip. I have sent numrous emails regarding my query but no response and cannot help telephonically as they say we have to submit online yet you get no response.
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Angie P
1 reviews | Active since Jan 2020
14 Nov 2019, 07:46
LOST LUGGAGE AND TERRIBLE SERVICE TO SORT OUT QUERY
TAP Portugal Lost my luggage, I had no luggage for the whole 4 days in portugal. My bag was also damaged and only returned to me 2 weeks after my trip. I have sent numrous emails regarding my query but no response and cannot help telephonically as they say we have to submit online yet you get no response.
0
Replies (0)SJ
Stellan J
1 reviews | Active since Jan 2020
17 Jan 2019, 21:10
The worst customer service ever! DO NOT FLY WITH THESE CLOWNS!
The worst customer service ever! DO NOT FLY WITH THESE CLOWNS! Tap Air lost our luggage in August 2018, during the three weeks that we had to chase them every time for updates, there was no communication from them to us on at all. They told us they were searching for our luggage but they never actually knew where it was at any point. We had to search for it ourselves and in the end it was only me and my partners actions that led to our luggage being found again. They ruined our holiday and we had buy toiletries and a few clothes as we did not have our luggage there. We asked for compensation for the things we bought and it took 6 months for them to reimburse us after making us jump through hoops and even claim our receipts had been lost in the post! We asked them for compensation for our entire holiday as it was completely ruined by their complete lack of professionalism, incompetence and poor communication. We got nothing from them. We advise anyone thinking of flying with them to make alternative plans and avoid these clowns.
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Stellan J
1 reviews | Active since Jan 2020
17 Jan 2019, 21:10
The worst customer service ever! DO NOT FLY WITH THESE CLOWNS!
The worst customer service ever! DO NOT FLY WITH THESE CLOWNS! Tap Air lost our luggage in August 2018, during the three weeks that we had to chase them every time for updates, there was no communication from them to us on at all. They told us they were searching for our luggage but they never actually knew where it was at any point. We had to search for it ourselves and in the end it was only me and my partners actions that led to our luggage being found again. They ruined our holiday and we had buy toiletries and a few clothes as we did not have our luggage there. We asked for compensation for the things we bought and it took 6 months for them to reimburse us after making us jump through hoops and even claim our receipts had been lost in the post! We asked them for compensation for our entire holiday as it was completely ruined by their complete lack of professionalism, incompetence and poor communication. We got nothing from them. We advise anyone thinking of flying with them to make alternative plans and avoid these clowns.
0
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Gerard N
1 reviews | Active since Jan 2020
3 Jul 2018, 18:52
TAP PORTUGAL - WORST AIRLINE EXPERIENCE EVER!!
I have experienced the worst form of capitalism. They overbook their flights and I was put on standby. After everybody boarded there was no space. I than had to queue again for it to be sorted out. Never use this airline. The least they can do is to make the mishap is bit more pleasant and move mountains to sort it out ASAP !!
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Gerard N
1 reviews | Active since Jan 2020
3 Jul 2018, 18:52
TAP PORTUGAL - WORST AIRLINE EXPERIENCE EVER!!
I have experienced the worst form of capitalism. They overbook their flights and I was put on standby. After everybody boarded there was no space. I than had to queue again for it to be sorted out. Never use this airline. The least they can do is to make the mishap is bit more pleasant and move mountains to sort it out ASAP !!
0
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