TB
The Biltong Co
Claimed Business
TB
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCA
Chanelle A
1 reviews | Active since Jan 2020
18 Jun 2024, 12:52
Bad after sales service for biltong thats off
Bought 3 packets beef 1 chicken and 2 smaller packets chicken packets of biltong today, the 18th june 2024, just to get home and and all 3 packets of beef smells sour, called just to be told no refund can be made without a receipt, even if i have proof of payment on my banking app as i paid via card. I wouldve unstood if i paid cash and had no receipt. Wont be buying there again. To drive all the way from mitchells plain to get outdated biltong
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Chanelle A
1 reviews | Active since Jan 2020
18 Jun 2024, 12:52
Bad after sales service for biltong thats off
Bought 3 packets beef 1 chicken and 2 smaller packets chicken packets of biltong today, the 18th june 2024, just to get home and and all 3 packets of beef smells sour, called just to be told no refund can be made without a receipt, even if i have proof of payment on my banking app as i paid via card. I wouldve unstood if i paid cash and had no receipt. Wont be buying there again. To drive all the way from mitchells plain to get outdated biltong
0
Replies (0)AS
Alexander S
1 reviews | Active since Jan 2020
24 Oct 2019, 17:08
Excellent Customer Service
I have been a customer of The Biltong Co for the past little bit more than a year now, and I must say it has always been a joy to go there for my order collection as the staff is always friendly and very helpful, doesn't matter what time of the day it is. I will definitely recommend everyone to go and pay them a visit. There have been the once or twice odd times where I had a item missing from my order, but the staff member who did the check with me, was more than happy to rectify my order shortage. I would just like to say thank you very much.
Helpful (0)
|Replies (0)AS
Alexander S
1 reviews | Active since Jan 2020
24 Oct 2019, 17:08
Excellent Customer Service
I have been a customer of The Biltong Co for the past little bit more than a year now, and I must say it has always been a joy to go there for my order collection as the staff is always friendly and very helpful, doesn't matter what time of the day it is. I will definitely recommend everyone to go and pay them a visit. There have been the once or twice odd times where I had a item missing from my order, but the staff member who did the check with me, was more than happy to rectify my order shortage. I would just like to say thank you very much.
0
Replies (0)JN
Janine N
1 reviews | Active since Jan 2020
31 Oct 2018, 07:58
Ignored and still awaiting refund for mouldy goods received.
I have had tried to communicate and as asked in my last email from The Biltong co. I responded with my explanation as the person in charge seemed confused as to what I way saying. I am still sitting with over the over a thousand rands mouldy biltong which they refuse to refund Please see below my last correspondence and the just no reply or acknowledgment of my return mail. Good day. Not calling you a lair at all, just hard to understand that we have been doing business on the lines without interruption. Can you please clear out the Email for me, as I am trying the understand what have been said. Please notice, as stated we have no Added preservatives, not said we don’t have any at all, Salt, pepper, coriander, vinegar and worcester sauce, all help with the preservation process ( this are all stander ingredients for Biltong). Don’t understand the statement of 2 packets that are mouldy but not mouldy, please explain. Can you please explain “minimum” clients? As we have a very wide range of clients we serve, from retailers to walk in clients. It is very hard from our side to give client service to our clients if they do not get in contact with the office during office hours, as we do not work over weekends and after-hours , We do understand that we have a very big client tell that have 2 to 3 different ways of generating income. This is the main reason why we suggests contacting us via E-mail, if they do business afterhours. The Biltong Company. ------- Forwarded Message -------- Subject: Re: Hello Peter Review Date: Fri, 7 Sep 2018 19:19:13 +0200 From: Janine Naidoo ********** To: The Biltong Co ********** You were notified no one just has been interested in helping me. As for him keeping it with him at home he has done this on numerous occasions. Are you calling me a liar by telling me your 0gone lines have not been down or that you have had problems with people getting through to you i say that is u guess my word against yours. I was not disputing whether I used the incorrect number but that your number was not being answered. Its very convenient that now after more than a month well 3 almost has passed I actually get a response out of anyone. Bad service and mouldy biltong is your reputation. If I knew I would be treated this way I would've stopped ordering from you guys ages ago and gone somewhere else. I'm so tired of all the excuses and literally denial as to what has transpired. The absolute disregard to how you actually gave me mouldy biltong with my order in June which so by the way i still have 2 packets of that have not even started getting mouldy ....so much for no preservatives or maybe it just the way you handle you clients that order "minimum or in your eyes not worthwhile orders to actually pay any attention too. I have had an agreement with Hennie that I dropped off my mouldy biltong at monthend a statement you just choosing to ignore because my orders are no longer as high as it use to be. I have lost out on over a thousand rands because you refuse to refund me or to replace my order but no matter . The wheel turns. On 06 Sep 2018 09:56, "The Biltong Co" ********** wrote: Good day, Janine Naidoo We at The Biltong Company have had a fourteen-day return policy in place for over three years. We have the Company policy clearly stated on the wall as you come into the factory. The reason for having a fourteen-day return policy is because we pack a fresh product daily for the orders that will go out for the day, with no added preservatives that will change the taste of our product. On the invoice we have a clear area where it is stated that the stock needs to be kept in a cool area out of the direct reach of sunlight, as this will shorten the life time of our fresh dried meat product. All Clients sign this off, ensuring us that the product will be kept in this order and that they are happy with the order they have received, as delivery or pick up at the factory. Exposure to direct sunlight (for example in a car) and change in heat from hot to cold and back to hot again (for example in an office) will promote bacteria growth and dramatically decrease the life span of our product. As stated the order was ready for collection on 5 July 2018, as you were having car problems, Denver tried to accommodate You to take the stock home with him, as we do not deliver orders under R3500. We as The Biltong Company however did not agree with dis arrangement as we do not want to expose our stuff to afterhours work and do not require from our stuff to accept clients at the private homes. This order was also never picked up from His home, and was brought back to the factory, only to be picked up on 11 July 2018, dis is six days after the order was packed and ready for pick up. We do try to make getting hold of us as easy as possible, we have incoming land lines (this have been the same number since 2006) the number is available on the invoice, on our website (www.biltongco.co.za) and via Google.com. Not 100% sure how you were not able to get hold of us between normal working hours of 08:00 – 16:30 Monday – Thursday and 08:00 – 15:30 on Friday (as stated on the website) As we have been getting calls on this line that comes into our switch board that are attended by the office staff. We also have an email address ********** that is attended to from Monday to Friday, the email is on our website and via Google.com. We are however closed on a weekend and you will not be able to reach the company then, as we are a wholesaler working in an industrial area. We do gladly pick up goods that are not to the client’s satisfaction if we are informed within fourteen days from the delivery date. If there are any other enquiry’s, please contact us on ********** or email on ********** cid:ii_jhajxcru0_1636e37f ********** 7 Hi Tiaan On Monday, September 10, 2018, ********** wrote: Good day. Not calling you a lair at all, just hard to understand that we have been doing business on the lines without interruption. My response: It really sounded that way when you keep saying you have been doing business uninterrupted since you have had the number. I have on several occasions not gotten through when I wanted to place an order and had to call back to get through. Can you please clear out the Email for me, as I am trying the understand what have been said. Please notice, as stated we have no Added preservatives, not said we don’t have any at all, Salt, pepper, coriander, vinegar and worcester sauce, all help with the preservation process ( this are all stander ingredients for Biltong). My response: Nowhere on your premises did it ever mention no use of added preservatives...not even on your packaging and nowhere on your premises does it indicate 2 weeks for returns....well let me say not when I was at your premises. all i saw was Halaal sign....sorry if I missed it. Also is it standard practise to sell droewors that hasnt dried out completely???? Or do you just give that to your clients you don't really care much about. Don’t understand the statement of 2 packets that are mouldy but not mouldy, please explain. My response: My apologies see below proper explanation of what I was talking about. The 2 packets I am refering to are my replacements your company gave me from a whole batch of biltong I ordered in June ....as a matter of fact you didnt hesitate replacing my entire order...i received crumpled packets that was old and mouldy and the replacement i received for that order is what I still have 2 packets of. I hope you understand now what i am saying. Pictures attached of my biltong i kept from June months replacement order received. Can you please explain “minimum” clients? As we have a very wide range of clients we serve, from retailers to walk in clients. My response: What was meant by that statement is when my order value was high I was promised i could return my mouldy biltong at monthend and it was neve4 a problem. When my order value dropped so did the agreement I had since I started buying last year January. It is very hard from our side to give client service to our clients if they do not get in contact with the office during office hours, as we do not work over weekends and after-hours , We do understand that we have a very big client tell that have 2 to 3 different ways of generating income. This is the main reason why we suggests contacting us via E-mail, if they do business afterhours. My response: It never occured to me to email as I always dealt with Denver and my mouldy biltong would be replaced with no argument whatsoever. Hide quoted text The Biltong Company. ------- Forwarded Message -------- Subject: Re: Hello Peter Review Date: Fri, 7 Sep 2018 19:19:13 +0200 From: Janine Naidoo ********** To: The Biltong Co ********** You were notified no one just has been interested in helping me. As for him keeping it with him at home he has done this on numerous occasions. Are you calling me a liar by telling me your 0gone lines have not been down or that you have had problems with people getting through to you i say that is u guess my word against yours. I was not disputing whether I used the incorrect number but that your number was not being answered. Its very convenient that now after more than a month well 3 almost has passed I actually get a response out of anyone. Bad service and mouldy biltong is your reputation. If I knew I would be treated this way I would've stopped ordering from you guys ages ago and gone somewhere else. I'm so tired of all the excuses and literally denial as to what has transpired. The absolute disregard to how you actually gave me mouldy biltong with my order in June which so by the way i still have 2 packets of that have not even started getting mouldy ....so much for no preservatives or maybe it just the way you handle you clients that order "minimum or in your eyes not worthwhile orders to actually pay any attention too. I have had an agreement with Hennie that I dropped off my mouldy biltong at monthend a statement you just choosing to ignore because my orders are no longer as high as it use to be. I have lost out on over a thousand rands because you refuse to refund me or to replace my order but no matter . The wheel turns. On 06 Sep 2018 09:56, "The Biltong Co" ********** wrote: Good day, Janine Naidoo We at The Biltong Company have had a fourteen-day return policy in place for over three years. We have the Company policy clearly stated on the wall as you come into the factory. The reason for having a fourteen-day return policy is because we pack a fresh product daily for the orders that will go out for the day, with no added preservatives that will change the taste of our product. On the invoice we have a clear area where it is stated that the stock needs to be kept in a cool area out of the direct reach of sunlight, as this will shorten the life time of our fresh dried meat product. All Clients sign this off, ensuring us that the product will be kept in this order and that they are happy with the order they have received, as delivery or pick up at the factory. Exposure to direct sunlight (for example in a car) and change in heat from hot to cold and back to hot again (for example in an office) will promote bacteria growth and dramatically decrease the life span of our product. As stated the order was ready for collection on 5 July 2018, as you were having car problems, Denver tried to accommodate You to take the stock home with him, as we do not deliver orders under R3500. We as The Biltong Company however did not agree with dis arrangement as we do not want to expose our stuff to afterhours work and do not require from our stuff to accept clients at the private homes. This order was also never picked up from His home, and was brought back to the factory, only to be picked up on 11 July 2018, dis is six days after the order was packed and ready for pick up. We do try to make getting hold of us as easy as possible, we have incoming land lines (this have been the same number since 2006) the number is available on the invoice, on our website (www.biltongco.co.za) and via Google.com. Not 100% sure how you were not able to get hold of us between normal working hours of 08:00 – 16:30 Monday – Thursday and 08:00 – 15:30 on Friday (as stated on the website) As we have been getting calls on this line that comes into our switch board that are attended by the office staff. We also have an email address ********** that is attended to from Monday to Friday, the email is on our website and via Google.com. We are however closed on a weekend and you will not be able to reach the company then, as we are a wholesaler working in an industrial area. We do gladly pick up goods that are not to the client’s satisfaction if we are informed within fourteen days from the delivery date. If there are any other enquiry’s, please contact us on ********** or email on ********** cid:ii_jhajxcru0_1636e37f ********** 7
Helpful (0)
|Replies (0)JN
Janine N
1 reviews | Active since Jan 2020
31 Oct 2018, 07:58
Ignored and still awaiting refund for mouldy goods received.
I have had tried to communicate and as asked in my last email from The Biltong co. I responded with my explanation as the person in charge seemed confused as to what I way saying. I am still sitting with over the over a thousand rands mouldy biltong which they refuse to refund Please see below my last correspondence and the just no reply or acknowledgment of my return mail. Good day. Not calling you a lair at all, just hard to understand that we have been doing business on the lines without interruption. Can you please clear out the Email for me, as I am trying the understand what have been said. Please notice, as stated we have no Added preservatives, not said we don’t have any at all, Salt, pepper, coriander, vinegar and worcester sauce, all help with the preservation process ( this are all stander ingredients for Biltong). Don’t understand the statement of 2 packets that are mouldy but not mouldy, please explain. Can you please explain “minimum” clients? As we have a very wide range of clients we serve, from retailers to walk in clients. It is very hard from our side to give client service to our clients if they do not get in contact with the office during office hours, as we do not work over weekends and after-hours , We do understand that we have a very big client tell that have 2 to 3 different ways of generating income. This is the main reason why we suggests contacting us via E-mail, if they do business afterhours. The Biltong Company. ------- Forwarded Message -------- Subject: Re: Hello Peter Review Date: Fri, 7 Sep 2018 19:19:13 +0200 From: Janine Naidoo ********** To: The Biltong Co ********** You were notified no one just has been interested in helping me. As for him keeping it with him at home he has done this on numerous occasions. Are you calling me a liar by telling me your 0gone lines have not been down or that you have had problems with people getting through to you i say that is u guess my word against yours. I was not disputing whether I used the incorrect number but that your number was not being answered. Its very convenient that now after more than a month well 3 almost has passed I actually get a response out of anyone. Bad service and mouldy biltong is your reputation. If I knew I would be treated this way I would've stopped ordering from you guys ages ago and gone somewhere else. I'm so tired of all the excuses and literally denial as to what has transpired. The absolute disregard to how you actually gave me mouldy biltong with my order in June which so by the way i still have 2 packets of that have not even started getting mouldy ....so much for no preservatives or maybe it just the way you handle you clients that order "minimum or in your eyes not worthwhile orders to actually pay any attention too. I have had an agreement with Hennie that I dropped off my mouldy biltong at monthend a statement you just choosing to ignore because my orders are no longer as high as it use to be. I have lost out on over a thousand rands because you refuse to refund me or to replace my order but no matter . The wheel turns. On 06 Sep 2018 09:56, "The Biltong Co" ********** wrote: Good day, Janine Naidoo We at The Biltong Company have had a fourteen-day return policy in place for over three years. We have the Company policy clearly stated on the wall as you come into the factory. The reason for having a fourteen-day return policy is because we pack a fresh product daily for the orders that will go out for the day, with no added preservatives that will change the taste of our product. On the invoice we have a clear area where it is stated that the stock needs to be kept in a cool area out of the direct reach of sunlight, as this will shorten the life time of our fresh dried meat product. All Clients sign this off, ensuring us that the product will be kept in this order and that they are happy with the order they have received, as delivery or pick up at the factory. Exposure to direct sunlight (for example in a car) and change in heat from hot to cold and back to hot again (for example in an office) will promote bacteria growth and dramatically decrease the life span of our product. As stated the order was ready for collection on 5 July 2018, as you were having car problems, Denver tried to accommodate You to take the stock home with him, as we do not deliver orders under R3500. We as The Biltong Company however did not agree with dis arrangement as we do not want to expose our stuff to afterhours work and do not require from our stuff to accept clients at the private homes. This order was also never picked up from His home, and was brought back to the factory, only to be picked up on 11 July 2018, dis is six days after the order was packed and ready for pick up. We do try to make getting hold of us as easy as possible, we have incoming land lines (this have been the same number since 2006) the number is available on the invoice, on our website (www.biltongco.co.za) and via Google.com. Not 100% sure how you were not able to get hold of us between normal working hours of 08:00 – 16:30 Monday – Thursday and 08:00 – 15:30 on Friday (as stated on the website) As we have been getting calls on this line that comes into our switch board that are attended by the office staff. We also have an email address ********** that is attended to from Monday to Friday, the email is on our website and via Google.com. We are however closed on a weekend and you will not be able to reach the company then, as we are a wholesaler working in an industrial area. We do gladly pick up goods that are not to the client’s satisfaction if we are informed within fourteen days from the delivery date. If there are any other enquiry’s, please contact us on ********** or email on ********** cid:ii_jhajxcru0_1636e37f ********** 7 Hi Tiaan On Monday, September 10, 2018, ********** wrote: Good day. Not calling you a lair at all, just hard to understand that we have been doing business on the lines without interruption. My response: It really sounded that way when you keep saying you have been doing business uninterrupted since you have had the number. I have on several occasions not gotten through when I wanted to place an order and had to call back to get through. Can you please clear out the Email for me, as I am trying the understand what have been said. Please notice, as stated we have no Added preservatives, not said we don’t have any at all, Salt, pepper, coriander, vinegar and worcester sauce, all help with the preservation process ( this are all stander ingredients for Biltong). My response: Nowhere on your premises did it ever mention no use of added preservatives...not even on your packaging and nowhere on your premises does it indicate 2 weeks for returns....well let me say not when I was at your premises. all i saw was Halaal sign....sorry if I missed it. Also is it standard practise to sell droewors that hasnt dried out completely???? Or do you just give that to your clients you don't really care much about. Don’t understand the statement of 2 packets that are mouldy but not mouldy, please explain. My response: My apologies see below proper explanation of what I was talking about. The 2 packets I am refering to are my replacements your company gave me from a whole batch of biltong I ordered in June ....as a matter of fact you didnt hesitate replacing my entire order...i received crumpled packets that was old and mouldy and the replacement i received for that order is what I still have 2 packets of. I hope you understand now what i am saying. Pictures attached of my biltong i kept from June months replacement order received. Can you please explain “minimum” clients? As we have a very wide range of clients we serve, from retailers to walk in clients. My response: What was meant by that statement is when my order value was high I was promised i could return my mouldy biltong at monthend and it was neve4 a problem. When my order value dropped so did the agreement I had since I started buying last year January. It is very hard from our side to give client service to our clients if they do not get in contact with the office during office hours, as we do not work over weekends and after-hours , We do understand that we have a very big client tell that have 2 to 3 different ways of generating income. This is the main reason why we suggests contacting us via E-mail, if they do business afterhours. My response: It never occured to me to email as I always dealt with Denver and my mouldy biltong would be replaced with no argument whatsoever. Hide quoted text The Biltong Company. ------- Forwarded Message -------- Subject: Re: Hello Peter Review Date: Fri, 7 Sep 2018 19:19:13 +0200 From: Janine Naidoo ********** To: The Biltong Co ********** You were notified no one just has been interested in helping me. As for him keeping it with him at home he has done this on numerous occasions. Are you calling me a liar by telling me your 0gone lines have not been down or that you have had problems with people getting through to you i say that is u guess my word against yours. I was not disputing whether I used the incorrect number but that your number was not being answered. Its very convenient that now after more than a month well 3 almost has passed I actually get a response out of anyone. Bad service and mouldy biltong is your reputation. If I knew I would be treated this way I would've stopped ordering from you guys ages ago and gone somewhere else. I'm so tired of all the excuses and literally denial as to what has transpired. The absolute disregard to how you actually gave me mouldy biltong with my order in June which so by the way i still have 2 packets of that have not even started getting mouldy ....so much for no preservatives or maybe it just the way you handle you clients that order "minimum or in your eyes not worthwhile orders to actually pay any attention too. I have had an agreement with Hennie that I dropped off my mouldy biltong at monthend a statement you just choosing to ignore because my orders are no longer as high as it use to be. I have lost out on over a thousand rands because you refuse to refund me or to replace my order but no matter . The wheel turns. On 06 Sep 2018 09:56, "The Biltong Co" ********** wrote: Good day, Janine Naidoo We at The Biltong Company have had a fourteen-day return policy in place for over three years. We have the Company policy clearly stated on the wall as you come into the factory. The reason for having a fourteen-day return policy is because we pack a fresh product daily for the orders that will go out for the day, with no added preservatives that will change the taste of our product. On the invoice we have a clear area where it is stated that the stock needs to be kept in a cool area out of the direct reach of sunlight, as this will shorten the life time of our fresh dried meat product. All Clients sign this off, ensuring us that the product will be kept in this order and that they are happy with the order they have received, as delivery or pick up at the factory. Exposure to direct sunlight (for example in a car) and change in heat from hot to cold and back to hot again (for example in an office) will promote bacteria growth and dramatically decrease the life span of our product. As stated the order was ready for collection on 5 July 2018, as you were having car problems, Denver tried to accommodate You to take the stock home with him, as we do not deliver orders under R3500. We as The Biltong Company however did not agree with dis arrangement as we do not want to expose our stuff to afterhours work and do not require from our stuff to accept clients at the private homes. This order was also never picked up from His home, and was brought back to the factory, only to be picked up on 11 July 2018, dis is six days after the order was packed and ready for pick up. We do try to make getting hold of us as easy as possible, we have incoming land lines (this have been the same number since 2006) the number is available on the invoice, on our website (www.biltongco.co.za) and via Google.com. Not 100% sure how you were not able to get hold of us between normal working hours of 08:00 – 16:30 Monday – Thursday and 08:00 – 15:30 on Friday (as stated on the website) As we have been getting calls on this line that comes into our switch board that are attended by the office staff. We also have an email address ********** that is attended to from Monday to Friday, the email is on our website and via Google.com. We are however closed on a weekend and you will not be able to reach the company then, as we are a wholesaler working in an industrial area. We do gladly pick up goods that are not to the client’s satisfaction if we are informed within fourteen days from the delivery date. If there are any other enquiry’s, please contact us on ********** or email on ********** cid:ii_jhajxcru0_1636e37f ********** 7
0
Replies (0)JN
Janine N
1 reviews | Active since Jan 2020
18 Sept 2018, 17:43
Irrate., very disappointed and tired of being a doormat to a big business
Please see emails below... Still no joy received...ignored and lost over a thousands rands in the process... Good day. Not calling you a lair at all, just hard to understand that we have been doing business on the lines without interruption. Can you please clear out the Email for me, as I am trying the understand what have been said. Please notice, as stated we have no Added preservatives, not said we don’t have any at all, Salt, pepper, coriander, vinegar and worcester sauce, all help with the preservation process ( this are all stander ingredients for Biltong). Don’t understand the statement of 2 packets that are mouldy but not mouldy, please explain. Can you please explain “minimum” clients? As we have a very wide range of clients we serve, from retailers to walk in clients. It is very hard from our side to give client service to our clients if they do not get in contact with the office during office hours, as we do not work over weekends and after-hours , We do understand that we have a very big client tell that have 2 to 3 different ways of generating income. This is the main reason why we suggests contacting us via E-mail, if they do business afterhours. The Biltong Company. ------- Forwarded Message -------- Subject: Re: Hello Peter Review Date: Fri, 7 Sep 2018 19:19:13 +0200 From: Janine Naidoo ********** To: The Biltong Co ********** You were notified no one just has been interested in helping me. As for him keeping it with him at home he has done this on numerous occasions. Are you calling me a liar by telling me your 0gone lines have not been down or that you have had problems with people getting through to you i say that is u guess my word against yours. I was not disputing whether I used the incorrect number but that your number was not being answered. Its very convenient that now after more than a month well 3 almost has passed I actually get a response out of anyone. Bad service and mouldy biltong is your reputation. If I knew I would be treated this way I would've stopped ordering from you guys ages ago and gone somewhere else. I'm so tired of all the excuses and literally denial as to what has transpired. The absolute disregard to how you actually gave me mouldy biltong with my order in June which so by the way i still have 2 packets of that have not even started getting mouldy ....so much for no preservatives or maybe it just the way you handle you clients that order "minimum or in your eyes not worthwhile orders to actually pay any attention too. I have had an agreement with Hennie that I dropped off my mouldy biltong at monthend a statement you just choosing to ignore because my orders are no longer as high as it use to be. I have lost out on over a thousand rands because you refuse to refund me or to replace my order but no matter . The wheel turns. On 06 Sep 2018 09:56, "The Biltong Co" ********** wrote: Good day, Janine Naidoo We at The Biltong Company have had a fourteen-day return policy in place for over three years. We have the Company policy clearly stated on the wall as you come into the factory. The reason for having a fourteen-day return policy is because we pack a fresh product daily for the orders that will go out for the day, with no added preservatives that will change the taste of our product. On the invoice we have a clear area where it is stated that the stock needs to be kept in a cool area out of the direct reach of sunlight, as this will shorten the life time of our fresh dried meat product. All Clients sign this off, ensuring us that the product will be kept in this order and that they are happy with the order they have received, as delivery or pick up at the factory. Exposure to direct sunlight (for example in a car) and change in heat from hot to cold and back to hot again (for example in an office) will promote bacteria growth and dramatically decrease the life span of our product. As stated the order was ready for collection on 5 July 2018, as you were having car problems, Denver tried to accommodate You to take the stock home with him, as we do not deliver orders under R3500. We as The Biltong Company however did not agree with dis arrangement as we do not want to expose our stuff to afterhours work and do not require from our stuff to accept clients at the private homes. This order was also never picked up from His home, and was brought back to the factory, only to be picked up on 11 July 2018, dis is six days after the order was packed and ready for pick up. We do try to make getting hold of us as easy as possible, we have incoming land lines (this have been the same number since 2006) the number is available on the invoice, on our website (www.biltongco.co.za) and via Google.com. Not 100% sure how you were not able to get hold of us between normal working hours of 08:00 – 16:30 Monday – Thursday and 08:00 – 15:30 on Friday (as stated on the website) As we have been getting calls on this line that comes into our switch board that are attended by the office staff. We also have an email address ********** that is attended to from Monday to Friday, the email is on our website and via Google.com. We are however closed on a weekend and you will not be able to reach the company then, as we are a wholesaler working in an industrial area. We do gladly pick up goods that are not to the client’s satisfaction if we are informed within fourteen days from the delivery date. If there are any other enquiry’s, please contact us on ********** or email on ********** cid:ii_jhajxcru0_1636e37f ********** 7 Hi Tiaan On Monday, September 10, 2018, ********** wrote: Good day. Not calling you a lair at all, just hard to understand that we have been doing business on the lines without interruption. It really sounded that way when you keep saying you have been doing business uninterrupted since you have had the number. I have on several occasions not gotten through when I wanted to place an order and had to call back to get through. Can you please clear out the Email for me, as I am trying the understand what have been said. Please notice, as stated we have no Added preservatives, not said we don’t have any at all, Salt, pepper, coriander, vinegar and worcester sauce, all help with the preservation process ( this are all stander ingredients for Biltong). Nowhere on your premises did it ever mention no use of added preservatives...not even on your packaging and nowhere on your premises dies I indicate 2 weeks for returns....well let me say not when I was at your premises. all i saw was Ia Halaal sign....sorry if I missed it. Also is it standard practise to sell droewors that hasnt dried out completely???? Or do you just give that to your clients you don't really care much about. Don’t understand the statement of 2 packets that are mouldy but not mouldy, please explain. My apologies see below proper explanation of what I was talking about. The 2 packets I am refering to are my replacements your company gave me from a whole batch of biltong I ordered in June ....as a matter of fact you didnt hesitate replacing my entire order...i received crumpled packets that was old and mouldy and the replacement i received for that order is what I still have 2 packets of. I hope you understand now what i am saying. Pictures attached of my biltong i kept from June months replacement order received. Can you please explain “minimum” clients? As we have a very wide range of clients we serve, from retailers to walk in clients. What was meant by that statement is when my order value was high I was promised i could return my mouldy biltong at monthend and it was neve4 a problem. When my order value dropped so did the agreement I had since I started buying last year January. It is very hard from our side to give client service to our clients if they do not get in contact with the office during office hours, as we do not work over weekends and after-hours , We do understand that we have a very big client tell that have 2 to 3 different ways of generating income. This is the main reason why we suggests contacting us via E-mail, if they do business afterhours. It never occured to me to email as I always dealt with Denver and my mouldy biltong would be replaced with no argument whatsoever. Show quoted text
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Janine N
1 reviews | Active since Jan 2020
18 Sept 2018, 17:43
Irrate., very disappointed and tired of being a doormat to a big business
Please see emails below... Still no joy received...ignored and lost over a thousands rands in the process... Good day. Not calling you a lair at all, just hard to understand that we have been doing business on the lines without interruption. Can you please clear out the Email for me, as I am trying the understand what have been said. Please notice, as stated we have no Added preservatives, not said we don’t have any at all, Salt, pepper, coriander, vinegar and worcester sauce, all help with the preservation process ( this are all stander ingredients for Biltong). Don’t understand the statement of 2 packets that are mouldy but not mouldy, please explain. Can you please explain “minimum” clients? As we have a very wide range of clients we serve, from retailers to walk in clients. It is very hard from our side to give client service to our clients if they do not get in contact with the office during office hours, as we do not work over weekends and after-hours , We do understand that we have a very big client tell that have 2 to 3 different ways of generating income. This is the main reason why we suggests contacting us via E-mail, if they do business afterhours. The Biltong Company. ------- Forwarded Message -------- Subject: Re: Hello Peter Review Date: Fri, 7 Sep 2018 19:19:13 +0200 From: Janine Naidoo ********** To: The Biltong Co ********** You were notified no one just has been interested in helping me. As for him keeping it with him at home he has done this on numerous occasions. Are you calling me a liar by telling me your 0gone lines have not been down or that you have had problems with people getting through to you i say that is u guess my word against yours. I was not disputing whether I used the incorrect number but that your number was not being answered. Its very convenient that now after more than a month well 3 almost has passed I actually get a response out of anyone. Bad service and mouldy biltong is your reputation. If I knew I would be treated this way I would've stopped ordering from you guys ages ago and gone somewhere else. I'm so tired of all the excuses and literally denial as to what has transpired. The absolute disregard to how you actually gave me mouldy biltong with my order in June which so by the way i still have 2 packets of that have not even started getting mouldy ....so much for no preservatives or maybe it just the way you handle you clients that order "minimum or in your eyes not worthwhile orders to actually pay any attention too. I have had an agreement with Hennie that I dropped off my mouldy biltong at monthend a statement you just choosing to ignore because my orders are no longer as high as it use to be. I have lost out on over a thousand rands because you refuse to refund me or to replace my order but no matter . The wheel turns. On 06 Sep 2018 09:56, "The Biltong Co" ********** wrote: Good day, Janine Naidoo We at The Biltong Company have had a fourteen-day return policy in place for over three years. We have the Company policy clearly stated on the wall as you come into the factory. The reason for having a fourteen-day return policy is because we pack a fresh product daily for the orders that will go out for the day, with no added preservatives that will change the taste of our product. On the invoice we have a clear area where it is stated that the stock needs to be kept in a cool area out of the direct reach of sunlight, as this will shorten the life time of our fresh dried meat product. All Clients sign this off, ensuring us that the product will be kept in this order and that they are happy with the order they have received, as delivery or pick up at the factory. Exposure to direct sunlight (for example in a car) and change in heat from hot to cold and back to hot again (for example in an office) will promote bacteria growth and dramatically decrease the life span of our product. As stated the order was ready for collection on 5 July 2018, as you were having car problems, Denver tried to accommodate You to take the stock home with him, as we do not deliver orders under R3500. We as The Biltong Company however did not agree with dis arrangement as we do not want to expose our stuff to afterhours work and do not require from our stuff to accept clients at the private homes. This order was also never picked up from His home, and was brought back to the factory, only to be picked up on 11 July 2018, dis is six days after the order was packed and ready for pick up. We do try to make getting hold of us as easy as possible, we have incoming land lines (this have been the same number since 2006) the number is available on the invoice, on our website (www.biltongco.co.za) and via Google.com. Not 100% sure how you were not able to get hold of us between normal working hours of 08:00 – 16:30 Monday – Thursday and 08:00 – 15:30 on Friday (as stated on the website) As we have been getting calls on this line that comes into our switch board that are attended by the office staff. We also have an email address ********** that is attended to from Monday to Friday, the email is on our website and via Google.com. We are however closed on a weekend and you will not be able to reach the company then, as we are a wholesaler working in an industrial area. We do gladly pick up goods that are not to the client’s satisfaction if we are informed within fourteen days from the delivery date. If there are any other enquiry’s, please contact us on ********** or email on ********** cid:ii_jhajxcru0_1636e37f ********** 7 Hi Tiaan On Monday, September 10, 2018, ********** wrote: Good day. Not calling you a lair at all, just hard to understand that we have been doing business on the lines without interruption. It really sounded that way when you keep saying you have been doing business uninterrupted since you have had the number. I have on several occasions not gotten through when I wanted to place an order and had to call back to get through. Can you please clear out the Email for me, as I am trying the understand what have been said. Please notice, as stated we have no Added preservatives, not said we don’t have any at all, Salt, pepper, coriander, vinegar and worcester sauce, all help with the preservation process ( this are all stander ingredients for Biltong). Nowhere on your premises did it ever mention no use of added preservatives...not even on your packaging and nowhere on your premises dies I indicate 2 weeks for returns....well let me say not when I was at your premises. all i saw was Ia Halaal sign....sorry if I missed it. Also is it standard practise to sell droewors that hasnt dried out completely???? Or do you just give that to your clients you don't really care much about. Don’t understand the statement of 2 packets that are mouldy but not mouldy, please explain. My apologies see below proper explanation of what I was talking about. The 2 packets I am refering to are my replacements your company gave me from a whole batch of biltong I ordered in June ....as a matter of fact you didnt hesitate replacing my entire order...i received crumpled packets that was old and mouldy and the replacement i received for that order is what I still have 2 packets of. I hope you understand now what i am saying. Pictures attached of my biltong i kept from June months replacement order received. Can you please explain “minimum” clients? As we have a very wide range of clients we serve, from retailers to walk in clients. What was meant by that statement is when my order value was high I was promised i could return my mouldy biltong at monthend and it was neve4 a problem. When my order value dropped so did the agreement I had since I started buying last year January. It is very hard from our side to give client service to our clients if they do not get in contact with the office during office hours, as we do not work over weekends and after-hours , We do understand that we have a very big client tell that have 2 to 3 different ways of generating income. This is the main reason why we suggests contacting us via E-mail, if they do business afterhours. It never occured to me to email as I always dealt with Denver and my mouldy biltong would be replaced with no argument whatsoever. Show quoted text
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Janine N
1 reviews | Active since Jan 2020
8 Sept 2018, 22:54
Irrate., very disappointed and tired of being a doormat to a big business
This wh6 I day they have been aware of my mouldy biltong . [08/14, 18:03] Janine: Hi Denver...i have been sending you sms text messages since the 1st of Aug already and you haven't responded [08/14, 18:03] Janine: All the biltong of my last order went mouldy not even 2 weeks after I got it. [08/14, 18:04] Janine: I would like it all replaced ...must I drop it at the biltong company or can I drop it off at your home. [08/14, 18:07] Janine: I cant believe how horrible the biltong was. You saw how much customers I had in the beginning but ever since it has dropped to almost half because of the old biltong I am given. I am losing my customers i have left and I cant afford that. Its sad to get such inferior quality biltong from your company. I had 3 packets biltong i took for me from stock i boughr in June that is still fresher than this last order. [08/14, 18:10] Janine: Please just let me know how and when i can get this biltong replaced because i can never lose out on over a thousand rands biltong. This order was for a big outing with my bf's work people and we were both so embarrassed as these people kept it especially for this occasion. [08/14, 18:10] Janine: This is Janine Naidoo incase you don't know. [08/15, 00:08] Denver: I am on leave you must speak to management ? [08/15, 18:53] Janine: Hi Denver I need you to speak to them first because my order was placed the 5th but as you know i only received it the 11th [08/22, 09:14] Denver: Will feedback today my dear [08/22, 10:18] Janine: Thank you very much. [08/22, 10:41] Denver: Ok I layed it before my manager and they say on receiving yr goods it was all good way you gave to yr custermors they need to give an account for where they store their biltong.but you are free to call the office at any time [08/22, 11:05] Janine: The stuff was stored in a cool area and it was at my bf's work as I said there work had a outing arranged . You and I both know that this isnt the first time i have received stale or old biltong. [08/22, 11:06] Janine: It is over a thousand rands worth of biltong that went off. Not a few packets ....all of it [08/22, 11:07] Janine: Even the fat not dried out properly "droewors" you gave me is off. [08/22, 11:07] Janine: I need my biltong replaced or i will take it up with Hello Peter. [08/22, 11:08] Janine: Why is biltong I bought for myself still ok but not the ones bought in July. [08/22, 11:08] Janine: Your company is the route cause of me losing business in the first place. [08/22, 11:59] Denver: You have the rite to phone in and speak to them [08/22, 12:58] Janine: Ok [08/24, 10:20] Janine: Good morning Denver [08/24, 10:20] Janine: I am trying to reach your office but there is no answer todate [08/24, 10:21] Janine: Can you please speak to your or a manager regarding this and ask him to call me back. [08/24, 10:21] Janine: I need my biltong replaced [08/24, 10:22] Denver: Mrng our phone lines are working keep on trying [08/24, 10:29] Janine: It's not working [08/24, 10:29] Janine: I have been trying all morning [08/24, 10:30] Denver: ********** [08/24, 10:31] Janine: Exactly [08/24, 10:32] Denver: ? [08/24, 10:32] Janine: I am using that number and it rings ask me for an extention then kicks me out even though I haven't selected an extention [08/24, 10:32] Janine: It's not working [08/24, 15:11] Janine: ? [08/28, 07:45] Janine: Good morning Denver [08/28, 07:45] Janine: Can you please give me an update about my order. [08/28, 08:06] Denver: Gud mrng who is this [08/28, 09:26] Janine: Janine [08/31, 18:25] Janine: Hi Denver [08/31, 18:25] Janine: I will drop off the biltong at your place tomorrow if you don't mind. My people are all asking for new stock. [08/31, 18:31] Denver: No my dear you need to come to the company [08/31, 18:32] Janine: I cannot take off from work to come see your people who gave me this off biltong to begin with. [08/31, 18:33] Denver: I am on leave for two weeks [08/31, 18:33] Denver: ? [08/31, 18:33] Denver: Sorry my dear [08/31, 18:37] Janine: Ok well I can ask my cuz to go drop it off and who must she give it to so that she can get it replaced? She works near the Biltong Co. [08/31, 19:59] Janine: ? [08/31, 20:50] Denver: Management This is my whatsapp communication with there "driver" since after the end of July...
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Janine N
1 reviews | Active since Jan 2020
8 Sept 2018, 22:54
Irrate., very disappointed and tired of being a doormat to a big business
This wh6 I day they have been aware of my mouldy biltong . [08/14, 18:03] Janine: Hi Denver...i have been sending you sms text messages since the 1st of Aug already and you haven't responded [08/14, 18:03] Janine: All the biltong of my last order went mouldy not even 2 weeks after I got it. [08/14, 18:04] Janine: I would like it all replaced ...must I drop it at the biltong company or can I drop it off at your home. [08/14, 18:07] Janine: I cant believe how horrible the biltong was. You saw how much customers I had in the beginning but ever since it has dropped to almost half because of the old biltong I am given. I am losing my customers i have left and I cant afford that. Its sad to get such inferior quality biltong from your company. I had 3 packets biltong i took for me from stock i boughr in June that is still fresher than this last order. [08/14, 18:10] Janine: Please just let me know how and when i can get this biltong replaced because i can never lose out on over a thousand rands biltong. This order was for a big outing with my bf's work people and we were both so embarrassed as these people kept it especially for this occasion. [08/14, 18:10] Janine: This is Janine Naidoo incase you don't know. [08/15, 00:08] Denver: I am on leave you must speak to management ? [08/15, 18:53] Janine: Hi Denver I need you to speak to them first because my order was placed the 5th but as you know i only received it the 11th [08/22, 09:14] Denver: Will feedback today my dear [08/22, 10:18] Janine: Thank you very much. [08/22, 10:41] Denver: Ok I layed it before my manager and they say on receiving yr goods it was all good way you gave to yr custermors they need to give an account for where they store their biltong.but you are free to call the office at any time [08/22, 11:05] Janine: The stuff was stored in a cool area and it was at my bf's work as I said there work had a outing arranged . You and I both know that this isnt the first time i have received stale or old biltong. [08/22, 11:06] Janine: It is over a thousand rands worth of biltong that went off. Not a few packets ....all of it [08/22, 11:07] Janine: Even the fat not dried out properly "droewors" you gave me is off. [08/22, 11:07] Janine: I need my biltong replaced or i will take it up with Hello Peter. [08/22, 11:08] Janine: Why is biltong I bought for myself still ok but not the ones bought in July. [08/22, 11:08] Janine: Your company is the route cause of me losing business in the first place. [08/22, 11:59] Denver: You have the rite to phone in and speak to them [08/22, 12:58] Janine: Ok [08/24, 10:20] Janine: Good morning Denver [08/24, 10:20] Janine: I am trying to reach your office but there is no answer todate [08/24, 10:21] Janine: Can you please speak to your or a manager regarding this and ask him to call me back. [08/24, 10:21] Janine: I need my biltong replaced [08/24, 10:22] Denver: Mrng our phone lines are working keep on trying [08/24, 10:29] Janine: It's not working [08/24, 10:29] Janine: I have been trying all morning [08/24, 10:30] Denver: ********** [08/24, 10:31] Janine: Exactly [08/24, 10:32] Denver: ? [08/24, 10:32] Janine: I am using that number and it rings ask me for an extention then kicks me out even though I haven't selected an extention [08/24, 10:32] Janine: It's not working [08/24, 15:11] Janine: ? [08/28, 07:45] Janine: Good morning Denver [08/28, 07:45] Janine: Can you please give me an update about my order. [08/28, 08:06] Denver: Gud mrng who is this [08/28, 09:26] Janine: Janine [08/31, 18:25] Janine: Hi Denver [08/31, 18:25] Janine: I will drop off the biltong at your place tomorrow if you don't mind. My people are all asking for new stock. [08/31, 18:31] Denver: No my dear you need to come to the company [08/31, 18:32] Janine: I cannot take off from work to come see your people who gave me this off biltong to begin with. [08/31, 18:33] Denver: I am on leave for two weeks [08/31, 18:33] Denver: ? [08/31, 18:33] Denver: Sorry my dear [08/31, 18:37] Janine: Ok well I can ask my cuz to go drop it off and who must she give it to so that she can get it replaced? She works near the Biltong Co. [08/31, 19:59] Janine: ? [08/31, 20:50] Denver: Management This is my whatsapp communication with there "driver" since after the end of July...
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Janine N
1 reviews | Active since Jan 2020
4 Sept 2018, 19:44
Irrate., very disappointed and tired of being a doormat to a big business
I have been ordering from the biltong company from last year January and had a verbal agreement with the manager named Hennie that because i was selling from my home and had people selling from work I would have until the end of each month to return any biltong that had gone off. Business went well a few months until I started receiving biltong that started going off not even 2 weeks after I had it. My business went down as the people selling no longer had any faith me in. I use to but over R3000 rands worth if biltong in the beginning until the biltong started going off. I was told that i only had 2 weeks to return the biltong as it wasn't made with any preservative and that was the policy. In this year I continued ordering as I didn't want to believe I was hoodwinked. In June month I had ordered biltong over R1000 as my customers had dwindled due to the bad biltong. I got my order only to receive packers that were crumpled with old biltong. Droewors that hadn't even dried put properly and I returned the whole order. I then ordered and was supposed to get my order the 5th July whereby i contacted the driver I usually deal with and adked him to arrange the get the biltong from his home near Pelican Heights as it was near to my fiances mom and he would collect it there. We had some car trouble but notified Denver thst we would not be able to make it for the puck up for the 5th. I then arranged with my cousin as she worked in the arrest that next week to collect my order which she did on the 11th I picked it up from her on the 12th at her place of residence in Kuilsriver that night. I had the biltong for almost 2 weeks I sold a few packets here and there but the majority was for someone at my fiances work for an outing the weekend of the 21st I think it was whereby the lady said she was busy selling it when everyone started returning the biltong bought the day of the outing and complained it was mouldy. I had the agreement in place as I said from the first time i bought at the biltong company so I collected it the week of monthend and contacted the biltong company for a refund but could never get a hold if them. I then proceeded to rather contact Denver directly because he also knew about the agreement I had but he refused to assist me telling me to contact management which I did try to do. I could never get through when I did manage to get a call to them from where I worked but he responded for the first time in the 1st Aug and I have been struggling since then to get them to replace my stock or to refund me my money. This ****py treatment started after my order value dropped and it was only also due to the fact that they gave me either old orders given back by someone else or when they just literally gave me old biltong no one else wanted. When you buy from them there is no policy explained to you of 2 weeks to return as they are only open weekdays how do you get the stock back if you are working and they refuse to collect the old stock . I am not only disapponited in the biltong company for the way they have treated me but i am at a loss for words for the blatant disregard to my money spent on old products. I eventually got through to them today and was told there us no way they will reimburse me for stock or refund me as the 2 weeks have lapsed. How can I get money back if no one wants to assist me when I'm in my time frame and also how do i get blamed if there phones keep blocking the calls coming in by the recording telling me i have exceeded my attempts to connect to the extention I have been trying to get a hold of when I haven't even selected an extention to begin with but dialled there direct line. I just gave up after trying for 2 weeks but now I am fed up because the stick is lying here ....i can't sell it because it is mouldy and I cant get compensated because they refuse to refund me. How does 95 % of 1 batch of stock just become mouldy after 2 weeks well less than 2 weeks. I want my money back or my stock replaced. How can anyone try do business with these people. My cousin Keenan Petersen also buys from this company and he constantly had to return stock because of mould but he tries it again just for that few extra cents to be made from selling it. Its a disgrace to such a huge company to treat there customers with such disdain. I am furious and frustrated at the wall I am facing because they are refusing to refund me.
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Janine N
1 reviews | Active since Jan 2020
4 Sept 2018, 19:44
Irrate., very disappointed and tired of being a doormat to a big business
I have been ordering from the biltong company from last year January and had a verbal agreement with the manager named Hennie that because i was selling from my home and had people selling from work I would have until the end of each month to return any biltong that had gone off. Business went well a few months until I started receiving biltong that started going off not even 2 weeks after I had it. My business went down as the people selling no longer had any faith me in. I use to but over R3000 rands worth if biltong in the beginning until the biltong started going off. I was told that i only had 2 weeks to return the biltong as it wasn't made with any preservative and that was the policy. In this year I continued ordering as I didn't want to believe I was hoodwinked. In June month I had ordered biltong over R1000 as my customers had dwindled due to the bad biltong. I got my order only to receive packers that were crumpled with old biltong. Droewors that hadn't even dried put properly and I returned the whole order. I then ordered and was supposed to get my order the 5th July whereby i contacted the driver I usually deal with and adked him to arrange the get the biltong from his home near Pelican Heights as it was near to my fiances mom and he would collect it there. We had some car trouble but notified Denver thst we would not be able to make it for the puck up for the 5th. I then arranged with my cousin as she worked in the arrest that next week to collect my order which she did on the 11th I picked it up from her on the 12th at her place of residence in Kuilsriver that night. I had the biltong for almost 2 weeks I sold a few packets here and there but the majority was for someone at my fiances work for an outing the weekend of the 21st I think it was whereby the lady said she was busy selling it when everyone started returning the biltong bought the day of the outing and complained it was mouldy. I had the agreement in place as I said from the first time i bought at the biltong company so I collected it the week of monthend and contacted the biltong company for a refund but could never get a hold if them. I then proceeded to rather contact Denver directly because he also knew about the agreement I had but he refused to assist me telling me to contact management which I did try to do. I could never get through when I did manage to get a call to them from where I worked but he responded for the first time in the 1st Aug and I have been struggling since then to get them to replace my stock or to refund me my money. This ****py treatment started after my order value dropped and it was only also due to the fact that they gave me either old orders given back by someone else or when they just literally gave me old biltong no one else wanted. When you buy from them there is no policy explained to you of 2 weeks to return as they are only open weekdays how do you get the stock back if you are working and they refuse to collect the old stock . I am not only disapponited in the biltong company for the way they have treated me but i am at a loss for words for the blatant disregard to my money spent on old products. I eventually got through to them today and was told there us no way they will reimburse me for stock or refund me as the 2 weeks have lapsed. How can I get money back if no one wants to assist me when I'm in my time frame and also how do i get blamed if there phones keep blocking the calls coming in by the recording telling me i have exceeded my attempts to connect to the extention I have been trying to get a hold of when I haven't even selected an extention to begin with but dialled there direct line. I just gave up after trying for 2 weeks but now I am fed up because the stick is lying here ....i can't sell it because it is mouldy and I cant get compensated because they refuse to refund me. How does 95 % of 1 batch of stock just become mouldy after 2 weeks well less than 2 weeks. I want my money back or my stock replaced. How can anyone try do business with these people. My cousin Keenan Petersen also buys from this company and he constantly had to return stock because of mould but he tries it again just for that few extra cents to be made from selling it. Its a disgrace to such a huge company to treat there customers with such disdain. I am furious and frustrated at the wall I am facing because they are refusing to refund me.
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Anonymous
1 reviews | Active since Jan 2020
29 Aug 2016, 19:27
Customer Service Satisfaction
<p>( The company speaks about their growth and improvement in their products and services, and that all there products are Halaal and made of the best cuts & quality meat available, delivered by our suppliers on a daily basis. Our aim is therefore to provide our clients with the freshest products and the best shelf-life possible, for any size order . ) These words being on there home page of their website http://www.biltongco.co.za/ and not living by it or not showing any customer satisfaction is highly disappointing ………another company where you just treated as a number and not a loyal customer or get any benefits to their misunderstanding in conducting a successful order when one is given by email or sms.</p>
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Anonymous
1 reviews | Active since Jan 2020
29 Aug 2016, 19:27
Customer Service Satisfaction
<p>( The company speaks about their growth and improvement in their products and services, and that all there products are Halaal and made of the best cuts & quality meat available, delivered by our suppliers on a daily basis. Our aim is therefore to provide our clients with the freshest products and the best shelf-life possible, for any size order . ) These words being on there home page of their website http://www.biltongco.co.za/ and not living by it or not showing any customer satisfaction is highly disappointing ………another company where you just treated as a number and not a loyal customer or get any benefits to their misunderstanding in conducting a successful order when one is given by email or sms.</p>
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