TS
Topform Steel Solutions
Claimed Business
TS
Topform Steel Solutions
Claimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#3Ranked In Construction & Hardware
443h 43mReply Time
0 NPSUnlikely
Replied to 14% of negative reviews
Reply time on negative reviews: 443 hours 43 min
TrustIndex
0
Ranking
#3
in Construction & Hardware
Avg Reply
443h 43m
NPS Score
0
Recommended: Unlikely
Replied to 14% of negative reviews
Reply time on negative reviews: 443 hours 43 min
Review Distribution
1|7 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Topform Steel Solutions
Topform Steel Solutions has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. They reply to 14% of negative reviews, typically within 443 hours 43 min. Hellopeter has tracked Topform Steel Solutions across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJL
Jaco L
1 reviews | Active since Jan 2020
5 Mar 2026, 07:23
Topform Steel Solutions - You will not receive the sheets
Topform Steel Solutions – Customer Experience Review Our experience with Topform Steel Solutions has been so bad Full payment was made last year in November 2025. I cant believe that a company can give so many excuses for not delivering the product. Every single day I follow up on the delivery then a new excuse. Debbie the sales person can really make up excuses. I was also threaten with lawyers if a post anything on social media. I asked for a refund but then again promises, till today no delivery. Please stay away from this company, you are not going to receive the roof sheet, don't pay any money over. Stay far away.
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Jaco L
1 reviews | Active since Jan 2020
5 Mar 2026, 07:23
Topform Steel Solutions - You will not receive the sheets
Topform Steel Solutions – Customer Experience Review Our experience with Topform Steel Solutions has been so bad Full payment was made last year in November 2025. I cant believe that a company can give so many excuses for not delivering the product. Every single day I follow up on the delivery then a new excuse. Debbie the sales person can really make up excuses. I was also threaten with lawyers if a post anything on social media. I asked for a refund but then again promises, till today no delivery. Please stay away from this company, you are not going to receive the roof sheet, don't pay any money over. Stay far away.
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Replies (0)AJ
Adri J
1 reviews | Active since Jan 2020
21 Jan 2026, 07:09
Topform Steel Solutions - Ongoing Delivery Delays After Full Payment
Topform Steel Solutions – Customer Experience Review Our experience with Topform Steel Solutions has been unsatisfactory. Full payment was made on 30 October 2025. As of 21 January 2026, delivery remains incomplete. To date, we have received approximately half of the order (about half of the sheets) paid for. We were later informed that a calculation error by their quantity surveyor resulted in a shortfall of a further 24 sheets. Since payment, we have received multiple revised delivery timelines from Debbie, the Director. Unfortunately, these timelines have not been met. Follow-ups have consistently resulted in explanations and new commitments rather than completion of delivery. The ongoing delays and short delivery have caused financial loss and operational disruption, as planning and contractual commitments were made based on the timelines provided. This review reflects our experience to date and is shared for information purposes, to assist others in making informed decisions, particularly in cases where full upfront payment is required.
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Adri J
1 reviews | Active since Jan 2020
21 Jan 2026, 07:09
Topform Steel Solutions - Ongoing Delivery Delays After Full Payment
Topform Steel Solutions – Customer Experience Review Our experience with Topform Steel Solutions has been unsatisfactory. Full payment was made on 30 October 2025. As of 21 January 2026, delivery remains incomplete. To date, we have received approximately half of the order (about half of the sheets) paid for. We were later informed that a calculation error by their quantity surveyor resulted in a shortfall of a further 24 sheets. Since payment, we have received multiple revised delivery timelines from Debbie, the Director. Unfortunately, these timelines have not been met. Follow-ups have consistently resulted in explanations and new commitments rather than completion of delivery. The ongoing delays and short delivery have caused financial loss and operational disruption, as planning and contractual commitments were made based on the timelines provided. This review reflects our experience to date and is shared for information purposes, to assist others in making informed decisions, particularly in cases where full upfront payment is required.
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Replies (0)DL
Duane L
1 reviews | Active since Jan 2020
17 Nov 2025, 13:43
Bad service & substandard materials supp****
I have been dealing with this company since 2021 and has always been an issue, my last order was placed 2022 May and was never delivered in full. In total I have spent over 250k and now for last 18 months have complained about chromodek sheets rusting that are now 4 yrs old maybe. I gave Debbie the benefit of the doubt in July this year by removing all my negative comments on google (they have since deleted their website to avoid negative feedback on google) last contact was August 7th this year whereby I was meant to get feedback regarding issues that hasn't happened. Today have made contact again and response is that I will have answer this evening. I am tired of asking for my outstanding money and materials as well as replacement on the substandard materials supp**** on 1st 2 roofs that were supp**** that are rusting and at this rate will rust through within next 3 months.
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Duane L
1 reviews | Active since Jan 2020
17 Nov 2025, 13:43
Bad service & substandard materials supp****
I have been dealing with this company since 2021 and has always been an issue, my last order was placed 2022 May and was never delivered in full. In total I have spent over 250k and now for last 18 months have complained about chromodek sheets rusting that are now 4 yrs old maybe. I gave Debbie the benefit of the doubt in July this year by removing all my negative comments on google (they have since deleted their website to avoid negative feedback on google) last contact was August 7th this year whereby I was meant to get feedback regarding issues that hasn't happened. Today have made contact again and response is that I will have answer this evening. I am tired of asking for my outstanding money and materials as well as replacement on the substandard materials supp**** on 1st 2 roofs that were supp**** that are rusting and at this rate will rust through within next 3 months.
0
Replies (0)T
Taneil
1 reviews | Active since Jan 2020
19 Jul 2025, 18:55
Terrible experience with Topform Steel Solutions - repeated police intervention was required
My husband Rudi and I had a terrible experience with Topform Steel Solutions. After paying in full on 29 May 2025, we waited 20 days with no delivery before being forced to go to the police. Only a third of our order was delivered — and only after we threatened to open a ***** case against the director. We then had to rely on repeated police intervention just to squeeze out the next 45% of materials. In total, we spent 42 days chasing broken promises and piecemeal deliveries before finally receiving a refund on 10 July 2025. Debbie, the sole director, doesn’t own her own factory. She uses multiple third-party facilities between Pretoria and Germiston, which led to delays and a complete lack of accountability. The constant excuses and shifting commitments caused serious delays, financial loss, and stress on our side. No amount of apologies can undo the chaos this caused. We no longer trust this company and strongly urge others to be extremely cautious. Since our experience, other clients have reached out with similar complaints. We would never recommend Topform Steel Solutions to anyone. I would also like to sincerely thank the sergeants at SAPS who helped us get both our materials and money back. If you suspect *****ulent behaviour from a supplier, don’t be afraid to go to the police — especially if you have evidence of sale under false pretences or if other victims come forward. – Taneil
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Taneil
1 reviews | Active since Jan 2020
19 Jul 2025, 18:55
Terrible experience with Topform Steel Solutions - repeated police intervention was required
My husband Rudi and I had a terrible experience with Topform Steel Solutions. After paying in full on 29 May 2025, we waited 20 days with no delivery before being forced to go to the police. Only a third of our order was delivered — and only after we threatened to open a ***** case against the director. We then had to rely on repeated police intervention just to squeeze out the next 45% of materials. In total, we spent 42 days chasing broken promises and piecemeal deliveries before finally receiving a refund on 10 July 2025. Debbie, the sole director, doesn’t own her own factory. She uses multiple third-party facilities between Pretoria and Germiston, which led to delays and a complete lack of accountability. The constant excuses and shifting commitments caused serious delays, financial loss, and stress on our side. No amount of apologies can undo the chaos this caused. We no longer trust this company and strongly urge others to be extremely cautious. Since our experience, other clients have reached out with similar complaints. We would never recommend Topform Steel Solutions to anyone. I would also like to sincerely thank the sergeants at SAPS who helped us get both our materials and money back. If you suspect *****ulent behaviour from a supplier, don’t be afraid to go to the police — especially if you have evidence of sale under false pretences or if other victims come forward. – Taneil
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Replies (0)RS
Rudi S
1 reviews | Active since Jan 2020
17 Jul 2025, 11:13
Do not pay this company a cent.
We experienced significant delays with our fully paid order from Debbie at Topform Steel Solutions. Despite numerous follow-ups, it took over a month without delivery. Various excuses were given throughout this period, and only after involving the police were we able to secure a refund—well after the initially promised refund date. 1. 10 June. Blames factory for miscommunication. 2. 11 June. No power. 3. 12 June. Only loaded coil late afternoon, order not ready. 4. 12 June. Only one IBR machine at factory working. 5. 13 June. Dog fell in compost heap. 6. 17 June. Machine was giving wavy edges. 7. 17 June. Kieth had a problem with vehicle. 8. 17 June. Attie had a puncture. 9. 17 June. Attie cant make it tonight, will only be tomorrow. 10. 17 June. Can only have one truck there at the factory at a time. That’s why the small truck had to go first. 11. 18 June. Driver is already at factory. She is on here way there. Stuck in road works. 12. 18 June. Big truck will only come after lunch. 13. 18 June. Problems with order. Initial coil 0,45 14. 18 June. Flashing will come on second truck. 15. 18 June. Debbie confirmed with martin they would start loading truck shortly. 16. 18 June. Driver lost load of timber. 17. 18 June. Big truck scared to drive past Soweto. 18. 18 June. Assistant is on leave. 19. 18 June. Rasta coming with long length truck in the morning, by 09h30 tomorrow morning. (didn’t come) 20. 18 June. No electricity 21. 19 June. R 91 000 ***** payment on Debbie’s account. 22. 19 June. Busy with other delivery. Will load all on big truck tomorrow. 23. 20 June. Busy feeding dogs. 24. 23 June. Upset tummy and vomiting. 25. 23 June. Had still not loaded by 15h00 so Rudi said driver can deliver next morning as it was late. 26. 23 June. Last long lengths will be done on Wednesday morning. 27. 23 June. Can’t oversee factory. Has swine flue 28. 23 June. Debbie confirms ridging are done and will be at us on Wednesday. 29. 24 June. Debbie confirms driver is loading. 30. 24 June. Debbie confirms super link is booked for wed 25 June. 31. 24 June. Debbie booked off but overseeing this order. 32. 24 June. Attie arrives with short delivery and also no ridging. 33. 24 June. Debbie states that Martins guys moved material to other side of machine and that why order was short. 34. 25 June. Debbie still booked off. 35. 25 June. Debbie confirms on voice note flashings will be delivered today. 36. 25 June. Debbie asks for another day because she has another customer that has a penalty clause with her. 37. 26 June. (Thursday) Debbie still booked off. 38. 26 June. Debbie confirms big truck will arrive after lunch time. 39. 26 June. Driver booked to arrive after lunch. 40. 26 June. Driver stuck at offload point. 41. 26 June. Factory can only roll long lengths when truck arrives. 42. 26 June. Debbie spoken to transporter. Can not get to factory by 15h30 43. 26 June. Debbie confirms that without a doubt complete order will be with us the next day. 44. 27 June (Friday) Debbie will update. She is at the airport. Family emergency in cape town. 45. 27 June. Must cancel all orders today. And are prepared to continue with order tomorrow, (Saturday) 46. 28 June. Some more of order arrived. Again, no ridges and flashing delivered. 47. 28 June. Debbie says flashing didn’t fir on truck. 48. 28 June. Debbie will confirm time of truck when she speaks to Martin on Monday. 49. 30 June. (Monday) Can’t do anything with order today and must deal with family loss. 50. 01 July. (Tuesday) Debbie dealing with month end and missed orders from day before. Earliest Martin can arrange a truck if for Wed afternoon (02 July). Debbie states that truck will also be loaded with flashing and ridging.
Helpful (0)
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Rudi S
1 reviews | Active since Jan 2020
17 Jul 2025, 11:13
Do not pay this company a cent.
We experienced significant delays with our fully paid order from Debbie at Topform Steel Solutions. Despite numerous follow-ups, it took over a month without delivery. Various excuses were given throughout this period, and only after involving the police were we able to secure a refund—well after the initially promised refund date. 1. 10 June. Blames factory for miscommunication. 2. 11 June. No power. 3. 12 June. Only loaded coil late afternoon, order not ready. 4. 12 June. Only one IBR machine at factory working. 5. 13 June. Dog fell in compost heap. 6. 17 June. Machine was giving wavy edges. 7. 17 June. Kieth had a problem with vehicle. 8. 17 June. Attie had a puncture. 9. 17 June. Attie cant make it tonight, will only be tomorrow. 10. 17 June. Can only have one truck there at the factory at a time. That’s why the small truck had to go first. 11. 18 June. Driver is already at factory. She is on here way there. Stuck in road works. 12. 18 June. Big truck will only come after lunch. 13. 18 June. Problems with order. Initial coil 0,45 14. 18 June. Flashing will come on second truck. 15. 18 June. Debbie confirmed with martin they would start loading truck shortly. 16. 18 June. Driver lost load of timber. 17. 18 June. Big truck scared to drive past Soweto. 18. 18 June. Assistant is on leave. 19. 18 June. Rasta coming with long length truck in the morning, by 09h30 tomorrow morning. (didn’t come) 20. 18 June. No electricity 21. 19 June. R 91 000 ***** payment on Debbie’s account. 22. 19 June. Busy with other delivery. Will load all on big truck tomorrow. 23. 20 June. Busy feeding dogs. 24. 23 June. Upset tummy and vomiting. 25. 23 June. Had still not loaded by 15h00 so Rudi said driver can deliver next morning as it was late. 26. 23 June. Last long lengths will be done on Wednesday morning. 27. 23 June. Can’t oversee factory. Has swine flue 28. 23 June. Debbie confirms ridging are done and will be at us on Wednesday. 29. 24 June. Debbie confirms driver is loading. 30. 24 June. Debbie confirms super link is booked for wed 25 June. 31. 24 June. Debbie booked off but overseeing this order. 32. 24 June. Attie arrives with short delivery and also no ridging. 33. 24 June. Debbie states that Martins guys moved material to other side of machine and that why order was short. 34. 25 June. Debbie still booked off. 35. 25 June. Debbie confirms on voice note flashings will be delivered today. 36. 25 June. Debbie asks for another day because she has another customer that has a penalty clause with her. 37. 26 June. (Thursday) Debbie still booked off. 38. 26 June. Debbie confirms big truck will arrive after lunch time. 39. 26 June. Driver booked to arrive after lunch. 40. 26 June. Driver stuck at offload point. 41. 26 June. Factory can only roll long lengths when truck arrives. 42. 26 June. Debbie spoken to transporter. Can not get to factory by 15h30 43. 26 June. Debbie confirms that without a doubt complete order will be with us the next day. 44. 27 June (Friday) Debbie will update. She is at the airport. Family emergency in cape town. 45. 27 June. Must cancel all orders today. And are prepared to continue with order tomorrow, (Saturday) 46. 28 June. Some more of order arrived. Again, no ridges and flashing delivered. 47. 28 June. Debbie says flashing didn’t fir on truck. 48. 28 June. Debbie will confirm time of truck when she speaks to Martin on Monday. 49. 30 June. (Monday) Can’t do anything with order today and must deal with family loss. 50. 01 July. (Tuesday) Debbie dealing with month end and missed orders from day before. Earliest Martin can arrange a truck if for Wed afternoon (02 July). Debbie states that truck will also be loaded with flashing and ridging.
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Deon P
1 reviews | Active since Jan 2020
4 Jul 2025, 07:51
Poor service
I place an otder mo day 30 Jun 25. Paid in FULL!!! DEBBIE the owner said it wil be on side in wensday 2nd of June. On wensday nothing. Then it will be there on thursday and still nothing she keeps on changing the date and time. Now that i want a refund she refuce to pay me. I will never ever let som ody go thrue they way she treated me.
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Deon P
1 reviews | Active since Jan 2020
4 Jul 2025, 07:51
Poor service
I place an otder mo day 30 Jun 25. Paid in FULL!!! DEBBIE the owner said it wil be on side in wensday 2nd of June. On wensday nothing. Then it will be there on thursday and still nothing she keeps on changing the date and time. Now that i want a refund she refuce to pay me. I will never ever let som ody go thrue they way she treated me.
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RITA V
1 reviews | Active since Jan 2020
1 Jul 2025, 09:31
BAD SERVICE - Topform Steel Solutions Benoni
Topform Steel Solutions will never ever see me again, purchase roof steele on the 20/06/2025 paid cash and still today 1/7/2025 not delivered!!! As they have 7 deliveries today!!!How is that for service?! Debbie-Lee Weseman came with ALL the excuses in the book but because we are not a regular customer (all other accounts customers are being helped first/ remember we paid cash and on request for my money to be returned so we could buy steele from another company, we were told no it will be delivered Monday first thing) we have to wait until they have time to deliver!! almost 2 weeks later and I'm still paying workers to come everyday and sit and wait for Topform Steel Solutions's promise to deliver today!!!Do yourself a favor as a private person, do not do business with Topform Steel Solutions in Benoni!!!
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RITA V
1 reviews | Active since Jan 2020
1 Jul 2025, 09:31
BAD SERVICE - Topform Steel Solutions Benoni
Topform Steel Solutions will never ever see me again, purchase roof steele on the 20/06/2025 paid cash and still today 1/7/2025 not delivered!!! As they have 7 deliveries today!!!How is that for service?! Debbie-Lee Weseman came with ALL the excuses in the book but because we are not a regular customer (all other accounts customers are being helped first/ remember we paid cash and on request for my money to be returned so we could buy steele from another company, we were told no it will be delivered Monday first thing) we have to wait until they have time to deliver!! almost 2 weeks later and I'm still paying workers to come everyday and sit and wait for Topform Steel Solutions's promise to deliver today!!!Do yourself a favor as a private person, do not do business with Topform Steel Solutions in Benoni!!!
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