WG
Waterfall Guesthouse
Unclaimed Business
WG
Waterfall Guesthouse
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lethu M
1 reviews | Active since Jan 2020
6 Dec 2024, 01:57
****MERS
This property can **** you and believe they nit ****ming you, They have gone against their policy of taking payment prior to arrival UPON US TALKING TOGETHER. They took payment without my knowledge and approval whilst I'm looking after my terminally I'll father they debiting without me agreeing. If I hadn't agreed they could've chosen to either call me or cancel my booking not take payment without my approval. I am meant to travel there for Christmas with my family how do I wthen I explain that you were meant to take payment in Oct u didn't now you forcefully took payment while I am in a dire situation with my father being sick without my knowledge or approval. THAT IS THEFT!!
Helpful (0)
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Lethu M
1 reviews | Active since Jan 2020
6 Dec 2024, 01:57
****MERS
This property can **** you and believe they nit ****ming you, They have gone against their policy of taking payment prior to arrival UPON US TALKING TOGETHER. They took payment without my knowledge and approval whilst I'm looking after my terminally I'll father they debiting without me agreeing. If I hadn't agreed they could've chosen to either call me or cancel my booking not take payment without my approval. I am meant to travel there for Christmas with my family how do I wthen I explain that you were meant to take payment in Oct u didn't now you forcefully took payment while I am in a dire situation with my father being sick without my knowledge or approval. THAT IS THEFT!!
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Anonymous
1 reviews | Active since Jan 2020
31 Jul 2017, 15:33
THIEVES!
<p>COMPLAINT! THIS GUESTHOUSE STEAL FROM PEOPLE. THEY REFUSE TO REFUND US FOR THE ONE NIGHT WE CANCELLED TWO DAYS IN ADVANCE. There are absolutely no cancellation policies on their documents / quotes or invoices. After cancelling the one night I received an amended invoice for one night. Unfortunately we had already paid the 2 nights not knowing we are only going to need one night! This was end of April and we are still waiting!</p> <p>I've made NUMEROUS phone calls and sent MANY emails as reminders. The staff couldn't help me and I had the hardest time getting any information from then regarding the owner. Finally I got hold of the owner (Pieter). He has a new excuse every week! Then he wants to be cheeky and rude over the phone because I ask for OUR money?! <br /> <br />Beware people!</p>
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Anonymous
1 reviews | Active since Jan 2020
31 Jul 2017, 15:33
THIEVES!
<p>COMPLAINT! THIS GUESTHOUSE STEAL FROM PEOPLE. THEY REFUSE TO REFUND US FOR THE ONE NIGHT WE CANCELLED TWO DAYS IN ADVANCE. There are absolutely no cancellation policies on their documents / quotes or invoices. After cancelling the one night I received an amended invoice for one night. Unfortunately we had already paid the 2 nights not knowing we are only going to need one night! This was end of April and we are still waiting!</p> <p>I've made NUMEROUS phone calls and sent MANY emails as reminders. The staff couldn't help me and I had the hardest time getting any information from then regarding the owner. Finally I got hold of the owner (Pieter). He has a new excuse every week! Then he wants to be cheeky and rude over the phone because I ask for OUR money?! <br /> <br />Beware people!</p>
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Anonymous
1 reviews | Active since Jan 2020
31 Jul 2017, 14:46
Thiefs!
<p>COMPLAINT! WATERFALL GUESTHOUSE #waterfallguesthouse<br />STEAL FROM PEOPLE. THEY REFUSE TO REFUND US FOR THE ONE NIGHT WE CANCELLED TWO DAYS IN ADVANCE. There are absolutely no cancellation policies on their documents / quotes or invoices. After cancelling the one night I received an amended invoice for one night (meaning they accept the change without any disputes). Unfortunately we had already paid the 2 nights not knowing we are only going to need one night! This was end of April and we are still waiting!</p> <p>I've made NUMEROUS phone calls and sent MANY emails as reminders. The staff couldn't help me and I had the hardest time getting any information from then regarding the owner. Finally I got hold of the owner (Pieter). He has a new excuse every week! Then he wants to be cheeky and rude over the phone because I ask for OUR money?!</p> <p>Beware people!</p>
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
31 Jul 2017, 14:46
Thiefs!
<p>COMPLAINT! WATERFALL GUESTHOUSE #waterfallguesthouse<br />STEAL FROM PEOPLE. THEY REFUSE TO REFUND US FOR THE ONE NIGHT WE CANCELLED TWO DAYS IN ADVANCE. There are absolutely no cancellation policies on their documents / quotes or invoices. After cancelling the one night I received an amended invoice for one night (meaning they accept the change without any disputes). Unfortunately we had already paid the 2 nights not knowing we are only going to need one night! This was end of April and we are still waiting!</p> <p>I've made NUMEROUS phone calls and sent MANY emails as reminders. The staff couldn't help me and I had the hardest time getting any information from then regarding the owner. Finally I got hold of the owner (Pieter). He has a new excuse every week! Then he wants to be cheeky and rude over the phone because I ask for OUR money?!</p> <p>Beware people!</p>
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Andreas N
1 reviews | Active since Jan 2020
13 Apr 2017, 07:51
Grubby Outdoor living - 10 Tortelduif Street, RUSTENBURG
<p>My first impression upon arrival at the front gate did not inspire confidence, we were met by a sliding gate with a hand written cardboard sign on it, requesting that one call the guest house – no permanent signage, no automation and no proper security gate.</p> <p>We entered the premise and then drove around to the back where temporary parking was in the sand under the trees but again with no demarcated parking area and the whole area had a look of non- permanence about it. </p> <p>The car park is at the rear of the house and steps leading up to the house The steps overlook the pool and the Breakfast area and the outside ablutions and what looks like staff quarters all overlooking the pool area. </p> <p> </p> <p>We arrived early and staff were just ceaning up after breakfast , but the flies were everywhere. </p> <p>The house states it has 12 Bedrooms and while it is a large house, it appears obvious that all internal space has been utilised to maximise guest rooms, thereby foregoing any internal space for separate toilets, and /or dining room and/or kitchen which are now all external appendices attached to the back of the house.</p> <p>The general feeling was that the place looked unkempt.</p> <p> The Duty Manager advised that he was newly appointed and I requested to speak to the Owner who I was informed was not present.</p> <p>We left the guest house and went into the local town and sought alternative accommodation. </p> <p> </p> <p>We found alternative accomdation in town and requested to cancel our booking. </p> <p>Kindly note that this guest house policy is that it insists on payment in full before arrival and with a no refund policy</p>
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Andreas N
1 reviews | Active since Jan 2020
13 Apr 2017, 07:51
Grubby Outdoor living - 10 Tortelduif Street, RUSTENBURG
<p>My first impression upon arrival at the front gate did not inspire confidence, we were met by a sliding gate with a hand written cardboard sign on it, requesting that one call the guest house – no permanent signage, no automation and no proper security gate.</p> <p>We entered the premise and then drove around to the back where temporary parking was in the sand under the trees but again with no demarcated parking area and the whole area had a look of non- permanence about it. </p> <p>The car park is at the rear of the house and steps leading up to the house The steps overlook the pool and the Breakfast area and the outside ablutions and what looks like staff quarters all overlooking the pool area. </p> <p> </p> <p>We arrived early and staff were just ceaning up after breakfast , but the flies were everywhere. </p> <p>The house states it has 12 Bedrooms and while it is a large house, it appears obvious that all internal space has been utilised to maximise guest rooms, thereby foregoing any internal space for separate toilets, and /or dining room and/or kitchen which are now all external appendices attached to the back of the house.</p> <p>The general feeling was that the place looked unkempt.</p> <p> The Duty Manager advised that he was newly appointed and I requested to speak to the Owner who I was informed was not present.</p> <p>We left the guest house and went into the local town and sought alternative accommodation. </p> <p> </p> <p>We found alternative accomdation in town and requested to cancel our booking. </p> <p>Kindly note that this guest house policy is that it insists on payment in full before arrival and with a no refund policy</p>
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Ceriska G
1 reviews | Active since Jan 2020
2 Sept 2015, 12:58
Treated like Dogs
Booked a night at Waterfall Guesthouse through the special on Daddy's deal. Due to book in on 30th Aug, I phoned the Guesthouse just after 17h00 to confirm we are on our way. The receptionist then confirmed that we need to pay an additional R200 because we are LATE. I did not even know that check in is only till 17:00, no where was this stated, only that check in is from 14:00, its not as if they are preparing dinner. Arriving there she called Anthony the owner I assume, to whom I then said I will not be paying the extra R200 as we were not notified of it. He then told me and my husband that this R200 is for the Receptionist overtime as she worked from 7h00 and had to wait for us. I then Told him that I am sure he does not want another Bad Review on TripAdvisor that he already have and he told me that he does not care cause clearly that does not have an effect as his place is fully booked. My point then was, if you are so fully booked then why don't you pay your staff overtime. He then told us either pay or there is the door leave!!! So we left. I want to make people aware of this Arrogant Owner and warn you to be careful of what you book through Daddy's deal
Helpful (0)
|Replies (0)CG
Ceriska G
1 reviews | Active since Jan 2020
2 Sept 2015, 12:58
Treated like Dogs
Booked a night at Waterfall Guesthouse through the special on Daddy's deal. Due to book in on 30th Aug, I phoned the Guesthouse just after 17h00 to confirm we are on our way. The receptionist then confirmed that we need to pay an additional R200 because we are LATE. I did not even know that check in is only till 17:00, no where was this stated, only that check in is from 14:00, its not as if they are preparing dinner. Arriving there she called Anthony the owner I assume, to whom I then said I will not be paying the extra R200 as we were not notified of it. He then told me and my husband that this R200 is for the Receptionist overtime as she worked from 7h00 and had to wait for us. I then Told him that I am sure he does not want another Bad Review on TripAdvisor that he already have and he told me that he does not care cause clearly that does not have an effect as his place is fully booked. My point then was, if you are so fully booked then why don't you pay your staff overtime. He then told us either pay or there is the door leave!!! So we left. I want to make people aware of this Arrogant Owner and warn you to be careful of what you book through Daddy's deal
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Replies (0)MM
Matimba M
1 reviews | Active since Jan 2020
16 Feb 2015, 08:03
Waterfall guest house below par rooms
I bought my voucher from Groupon for the value of R2400 to stay at the guesthouse (Waterfall Guest House) for 2 days. I booked on the 19 November 2014 to redeem my voucher on the 08th to the 10th of February 2015. I was given a room that was not to the standard of the voucher. <br> <br> So we had a chat with one of the managers on the phone by the name of Cindy, we couldn't reach an agreement with the room, and we asked her if we can request a refund and she told us that we can request a refund.<br> <br> Groupon asked me to get something in writing from Waterfall stating that the voucher has not been redeemed. I sent emails to waterfall and also called them for an entire week but they refuse to give us a letter and we are now still without our refund.<br> <br>
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Matimba M
1 reviews | Active since Jan 2020
16 Feb 2015, 08:03
Waterfall guest house below par rooms
I bought my voucher from Groupon for the value of R2400 to stay at the guesthouse (Waterfall Guest House) for 2 days. I booked on the 19 November 2014 to redeem my voucher on the 08th to the 10th of February 2015. I was given a room that was not to the standard of the voucher. <br> <br> So we had a chat with one of the managers on the phone by the name of Cindy, we couldn't reach an agreement with the room, and we asked her if we can request a refund and she told us that we can request a refund.<br> <br> Groupon asked me to get something in writing from Waterfall stating that the voucher has not been redeemed. I sent emails to waterfall and also called them for an entire week but they refuse to give us a letter and we are now still without our refund.<br> <br>
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portia M
1 reviews | Active since Jan 2020
14 Feb 2015, 14:29
cancellation fee problems
I paid a deposit to this guesthouse made resavations and all i had a problem today and had to turn back so now i called to cancel and find out if i had any cancellation fees cause i was not informed about them only to find out that i have forfited my deposit and i must pay the whole price even though i didnt spend the weekend there i am very unhappy about they service
Helpful (0)
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portia M
1 reviews | Active since Jan 2020
14 Feb 2015, 14:29
cancellation fee problems
I paid a deposit to this guesthouse made resavations and all i had a problem today and had to turn back so now i called to cancel and find out if i had any cancellation fees cause i was not informed about them only to find out that i have forfited my deposit and i must pay the whole price even though i didnt spend the weekend there i am very unhappy about they service
0
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