Woodlands Dairy - Home of First Choice
Verified Business
Woodlands Dairy - Home of First Choice
Verified Business
226 Reviews (last 12 months)
Responds in 34h 12m
Rated in:
Scores reflect the Overall AI Score for each category
Woodlands Dairy - Home of First Choice
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Woodlands Dairy - Home of First Choice enjoys overwhelmingly positive sentiment for its dairy range. Customers repeatedly praise the rich, creamy taste, freshness, affordability, and friendly in-store service at outlets like Milk and Bread and the Wynberg shop. A small but vocal group reports product spoilage incidents and unresolved complaint follow-ups that warrant attention from the brand's customer care function.
Replied to 64% of negative reviews
Reply time on negative reviews: 50h 42m
TrustIndex
5.5
Â
Ranking
#1
in Consumer Goods
Reply Time
34h 12m
Â
NPS Score
84
Recommended: Very Likely
Replied to 64% of negative reviews
Reply time on negative reviews: 50h 42m
Jun '25 - May '26
Based on recent customer reviews, Woodlands Dairy - Home of First Choice enjoys overwhelmingly positive sentiment for its dairy range. Customers repeatedly praise the rich, creamy taste, freshness, affordability, and friendly in-store service at outlets like Milk and Bread and the Wynberg shop. A small but vocal group reports product spoilage incidents and unresolved complaint follow-ups that warrant attention from the brand's customer care function.
Woodlands Dairy - Home of First Choice's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Product Quality & Value (4.3). Customers consistently celebrate the creamy, rich taste of milk, yoghurt, cheese, custard and ice cream, alongside affordable pricing. The First Choice range, butterscotch ice cream, high protein recovery drink and double cream yoghurts are repeatedly named as standout favourites.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Hi, don't mean to be rude, the gouda cheese tastes a bit weird. I did ask 2 different people to test it and they also confirmed that something is off. The cheese is not expired based on the date printed on the packaging. So I am not sure why it tastes like that. Please assist.
1 reviews | Active since Jan 2020
Hi, don't mean to be rude, the gouda cheese tastes a bit weird. I did ask 2 different people to test it and they also confirmed that something is off. The cheese is not expired based on the date printed on the packaging. So I am not sure why it tastes like that. Please assist.
1 reviews | Active since Jan 2020
Improvement complete best milk sold on shelves, makes the greatest tea you may ask for. First Choice Milk please keep to the recipe you have right now💯
1 reviews | Active since Jan 2020
Improvement complete best milk sold on shelves, makes the greatest tea you may ask for. First Choice Milk please keep to the recipe you have right now💯
1 reviews | Active since Jan 2020
I purchased 6 pack milk i use 3 and by the time I got to the other 3 it got spoilt the seal box bloated and puff up... I contacted them and they told me someone will call me back and assist me and no one has... this is poor customer service and I am a good customer I always buy first choice long life... I am very disappointed about the poor customer service and the ability to help me. Its been 1 week now and no feedback.
1 reviews | Active since Jan 2020
I purchased 6 pack milk i use 3 and by the time I got to the other 3 it got spoilt the seal box bloated and puff up... I contacted them and they told me someone will call me back and assist me and no one has... this is poor customer service and I am a good customer I always buy first choice long life... I am very disappointed about the poor customer service and the ability to help me. Its been 1 week now and no feedback.
1 reviews | Active since Jan 2020
The product is bought was not even two days of purchase and its best before date is 12th January 2026 and the milk is now rotten the whole 2 liter of milk. We are unsatisfied with this product as children are using the milk
1 reviews | Active since Jan 2020
The product is bought was not even two days of purchase and its best before date is 12th January 2026 and the milk is now rotten the whole 2 liter of milk. We are unsatisfied with this product as children are using the milk
1 reviews | Active since Jan 2020
I purchased 5 x 2lt of first choice milk and all 5 was off. I am absolutely dissapointed cause I do catering an my ingredients was all damaged as the milk best before was on the 7 of December but expired an off. I need assistance in regards to my query. My contact number is 0812136703. I have previously had a problem also with the milk.
1 reviews | Active since Jan 2020
I purchased 5 x 2lt of first choice milk and all 5 was off. I am absolutely dissapointed cause I do catering an my ingredients was all damaged as the milk best before was on the 7 of December but expired an off. I need assistance in regards to my query. My contact number is 0812136703. I have previously had a problem also with the milk.
1 reviews | Active since Jan 2020
Hi there, I purchased two 2-litre Fresh Choice milk bottles from Take n Win Arbour Town on Friday. Although both bottles are marked to expire on 8 December, the milk turned out to have a clumpy texture, giving the impression that it is sour even though the taste seems normal. This was deeply off-putting, and unfortunately a waste of money, as none of our kids are comfortable drinking it due to the texture. Please advise on how this can be resolved,
1 reviews | Active since Jan 2020
Hi there, I purchased two 2-litre Fresh Choice milk bottles from Take n Win Arbour Town on Friday. Although both bottles are marked to expire on 8 December, the milk turned out to have a clumpy texture, giving the impression that it is sour even though the taste seems normal. This was deeply off-putting, and unfortunately a waste of money, as none of our kids are comfortable drinking it due to the texture. Please advise on how this can be resolved,
Woodlands Dairy - Home of First Choice has a TrustIndex of 5.5 out of 10 on Hellopeter, based on 226 reviews in the last 12 months. They reply to 64% of negative reviews, typically within 50 hours 42 min. Hellopeter has tracked Woodlands Dairy - Home of First Choice across 271 total reviews. How is the TrustIndex calculated? →