AI
AutoSure Insurance
Unclaimed Business
AI
AutoSure Insurance
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.5|2 Reviews
Jun '25 - May '26
5(0%)
4(50%)
3(0%)
2(0%)
1(50%)
5(0%)
4(50%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About AutoSure Insurance
AutoSure Insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked AutoSure Insurance across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMH
MBALENHLE H
1 reviews | Active since Jan 2020
26 Nov 2025, 08:48
Do not waste your time
Worst service ever they kept on hanging up the phone countless time. When they have to transfer me to a relevant person they said she will call me back still waiting for that call. when you call back, try to explain the lady I got keeps on hanging up. I ask my self if I need emergency help will I get this attitude?
Helpful (0)
|Replies (0)MH
MBALENHLE H
1 reviews | Active since Jan 2020
26 Nov 2025, 08:48
Do not waste your time
Worst service ever they kept on hanging up the phone countless time. When they have to transfer me to a relevant person they said she will call me back still waiting for that call. when you call back, try to explain the lady I got keeps on hanging up. I ask my self if I need emergency help will I get this attitude?
0
Replies (0)YG
Yugen G
1 reviews | Active since Jan 2020
26 Jun 2025, 10:40
Successful warranty claim
I purchased the premier warranty cover and included a top-up cover when purchasing my used 2019 BMW 420d last year, a year later i had a mechanical failure on the dual mass and the claim was approved in a day, via global motor administrators, the RMI center had my vehicle ready the next day. 76% of the claim was covered, i had to cover the balance. will definitely extend my cover with them. Please update all contact numbers on your brochures to speedup the claim process, this was the only delay, trying to get the correct number
Helpful (0)
|Replies (0)YG
Yugen G
1 reviews | Active since Jan 2020
26 Jun 2025, 10:40
Successful warranty claim
I purchased the premier warranty cover and included a top-up cover when purchasing my used 2019 BMW 420d last year, a year later i had a mechanical failure on the dual mass and the claim was approved in a day, via global motor administrators, the RMI center had my vehicle ready the next day. 76% of the claim was covered, i had to cover the balance. will definitely extend my cover with them. Please update all contact numbers on your brochures to speedup the claim process, this was the only delay, trying to get the correct number
0
Replies (0)DS
Dalton S
1 reviews | Active since Jan 2020
10 Mar 2025, 06:28
3 weeks and 7000 documents later but finally they paid (1 out of 5 parts)
They Literally make it impossible to claim, the process and documents required is exhausting. Not to mention no big motor dealerships or service workshops has ever worked or dealt with them.
Helpful (0)
|Replies (0)DS
Dalton S
1 reviews | Active since Jan 2020
10 Mar 2025, 06:28
3 weeks and 7000 documents later but finally they paid (1 out of 5 parts)
They Literally make it impossible to claim, the process and documents required is exhausting. Not to mention no big motor dealerships or service workshops has ever worked or dealt with them.
0
Replies (0)AT
Andrew T
1 reviews | Active since Jan 2020
1 Nov 2024, 17:42
Unsure of autosure
I replaced a part of my car. I looked and looked for policy document from when I bought the car warranty almost 2 years ago but alas, I couldn't find anything. I contacted the dealership, they directed me somewhere and then I got put in touch with someone else. They rejected the claim as I hadn't followed the policy. I told them they had never sent me the policy. They said they had via SMS. I'm out of pocket on the warranty and now on the claim. They deliberately send all the info via SMS so you never find it. It's time to renew my extended warranty and I won't go near them.
Helpful (0)
|Replies (0)AT
Andrew T
1 reviews | Active since Jan 2020
1 Nov 2024, 17:42
Unsure of autosure
I replaced a part of my car. I looked and looked for policy document from when I bought the car warranty almost 2 years ago but alas, I couldn't find anything. I contacted the dealership, they directed me somewhere and then I got put in touch with someone else. They rejected the claim as I hadn't followed the policy. I told them they had never sent me the policy. They said they had via SMS. I'm out of pocket on the warranty and now on the claim. They deliberately send all the info via SMS so you never find it. It's time to renew my extended warranty and I won't go near them.
0
Replies (0)SP
Sanelisiwe P
1 reviews | Active since Jan 2020
17 Apr 2024, 17:26
AUTOSURE HIGHLY RECOMMEND
Ever since I have had a relationship with Autosure, they have never given me any challenges or stories when making a claim with them. They were always quick to respond to their emails❤️❤️❤️🙏🏽, it was such an honor working with them. I had Body Maintenance Plan for 2 years and I really enjoyed the ride. 100/10 minus nothing!! Reliable these one’s! I’m definitely extending my period with them💯.
Helpful (0)
|Replies (0)SP
Sanelisiwe P
1 reviews | Active since Jan 2020
17 Apr 2024, 17:26
AUTOSURE HIGHLY RECOMMEND
Ever since I have had a relationship with Autosure, they have never given me any challenges or stories when making a claim with them. They were always quick to respond to their emails❤️❤️❤️🙏🏽, it was such an honor working with them. I had Body Maintenance Plan for 2 years and I really enjoyed the ride. 100/10 minus nothing!! Reliable these one’s! I’m definitely extending my period with them💯.
0
Replies (0)DN
Duncan N
1 reviews | Active since Jan 2020
7 Mar 2024, 10:16
Warranty claim
Hi Peter I've joined autosure warrant a year ago and now when I'm claiming for the clutch... They telling me it's a worn out, but when I joined them they said clutch is also covered I'm extremely disappointed please help me
Helpful (0)
|Replies (0)DN
Duncan N
1 reviews | Active since Jan 2020
7 Mar 2024, 10:16
Warranty claim
Hi Peter I've joined autosure warrant a year ago and now when I'm claiming for the clutch... They telling me it's a worn out, but when I joined them they said clutch is also covered I'm extremely disappointed please help me
0
Replies (0)DM
Demin M
1 reviews | Active since Jan 2020
24 Aug 2023, 01:23
Autosure insurance is the waste of money
My advice is never to take this insurance, Apart from the money they take out of your pocket which is still very expensive compared to others, their policy is very tricky, you cannot simply claim, or even terminate your policy. They are not a quick responder. I wasted my money on Autosure. t
Helpful (0)
|Replies (0)DM
Demin M
1 reviews | Active since Jan 2020
24 Aug 2023, 01:23
Autosure insurance is the waste of money
My advice is never to take this insurance, Apart from the money they take out of your pocket which is still very expensive compared to others, their policy is very tricky, you cannot simply claim, or even terminate your policy. They are not a quick responder. I wasted my money on Autosure. t
0
Replies (0)AW
Andre W
1 reviews | Active since Jan 2020
17 Jul 2023, 10:09
Autosure and Genric insurance
Purchasing a second-hand vehicle and signing an insurance contract with Genric Insurance company and Autosure is nothing other than an ******ion **** mandated by South African law. On my recently purchased vehicle, I had a "covered" part repaired at an "approved dealership", on the vehicle that is supposedly "covered" by these companies. I received a huge middle-finger, covered in insurance jargon, as their collective response. Don't even bother to contact them or deal with them, EVER.
Helpful (0)
|Replies (0)AW
Andre W
1 reviews | Active since Jan 2020
17 Jul 2023, 10:09
Autosure and Genric insurance
Purchasing a second-hand vehicle and signing an insurance contract with Genric Insurance company and Autosure is nothing other than an ******ion **** mandated by South African law. On my recently purchased vehicle, I had a "covered" part repaired at an "approved dealership", on the vehicle that is supposedly "covered" by these companies. I received a huge middle-finger, covered in insurance jargon, as their collective response. Don't even bother to contact them or deal with them, EVER.
0
Replies (0)